10.0

really awful
Crashes / Fires:
0 / 8
Injuries / Deaths:
3 / 0
Average Mileage:
19,404 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #9

Nov 232019

Sorento

  • 72,000 miles
I can't accelerate my 2016 Kia Sorento. Slow down in the highway. Had to tow home. My vehicle have 72K miles. Others 2016 have recall for that, no mine.

- Frisco, TX, USA

problem #8

Aug 172019

Sorento

  • 62,000 miles
While driving our Kia Sorento at 45 miles per hour, all systems shut down and the brake engaged briefly.

- Leander, TX, USA

problem #7

Mar 012019

Sorento

  • 89,000 miles
"takata recall" Kia Sorento 2016 model sx-AWD it started making weird noises from the engine and felt little thumps when I press on the accelerator and binding noise from the rear of the vehicle from the beginning of 2019. The car does not exceed over 90mph.

- Monmouth Junction, NJ, USA

problem #6

May 202019

Sorento

  • 39,656 miles
Strong fuel smell in cabin when driving and stationary.

- Dublin, OH, USA

problem #5

Sep 012018

Sorento 6-cyl

  • Automatic transmission
  • 16,500 miles
The contact owns a 2016 Kia Sorento. While attempting to refuel the vehicle, fuel spewed out of the fueling hole. The fuel nozzle would continue to click while fueling. The contact indicated that the failure would occur regardless of how much fuel was in the fuel tank. The vehicle was taken to nationwide Kia (22 w. timonium rd, timonium, md) where it was diagnosed that the vapor recovery line was damaged by insects. The recovery line was repaired and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 16,500.

- Jarretsville, MD, USA

problem #4

Jul 312018

Sorento 4-cyl

  • 67,000 miles
The contact owned a 2016 Kia Sorento. While driving 25 mph, the contact was informed by an oncoming motorist that the vehicle was on fire. The fire department extinguished the fire. The contact was informed by one of the firefighters that the fire originated at the fuel line by the firewall. A fire report was filed. The vehicle was towed to a towing facility. Kendall Kia of nampa (located at 15700 N Idaho center blvd, nampa, id 83687, (208) 467-7000) and the manufacturer were made aware of the failure. The vehicle was destroyed. The approximate failure mileage was 67,000.

- Kuna, ID, USA

problem #3

Aug 272018

Sorento

  • 35,000 miles
While entering highway vehicle would not pick up speed. Engine would rev slowly. Pulled over shut vehicle down and restarted it and the problem resolved. Contacted dealer and was told to bring it in. Took to dealer and it had a high pressure fuel pump history code. Was told that if that pump fails it would cause what I experienced. Since pump was now working they couldn't replace it per Kia policy. I asked again why they wouldn't just replace it if was such a safety problem and they stated they couldn't under warranty unless it failed, which would mean being stranded on the side of the road or crashed into.

- Leslie, MI, USA

problem #2

Jul 092018

Sorento

  • 39,400 miles
I was driving around 30 mph on a local side street and the car shut off with no warning lights illuminated on the dashboard. The dashboard went black and the car stopped running. I had to pull the car over, put it in park, turn the key to the off position. I waited a few seconds and started the car again and drove it home (~1 mile from home). I had it towed to the dealership as I did not feel it was safe to drive it there.

- Newtown Square, PA, USA

problem #1

May 112018

Sorento

  • 20,100 miles
While merging on to a highway, the vehicle lost propulsion, when gas pedal was pressed vehicle would not respond and accelerate. This happened while driving on a busy highway outside of boston and my wife narrowly avoided a significant crash with multiple vehicles due to the quick actions of other drivers. When vehicle was brought to dealership the issue is not on a public list of recalls but rather a known safety issue that does not show on an active recall list. We are new owners to the car and the dealership we purchased from was not a Kia dealership so alerts did show on vehicle report. I feel a known issue with a safety concern this significant should be shown on a recall list, we were very lucky many people were not injured or worse.

- Nashua, NH, USA