10.0

really awful
Crashes / Fires:
2 / 7
Injuries / Deaths:
1 / 0
Average Mileage:
10,170 miles

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« Read the previous 20 complaints

problem #95

Jul 292021

Sorento

  • miles
Paint peeliing and car rust has stated as soon as warranty ran out.

- Tolar, TX, USA

problem #94

Apr 062023

Sorento

  • miles
My 2016 Kia Sorento was parked in my garage. When I went out in the morning to start the car, I turned on the ignition and the red warning light indicating a power steering failure went on and the power steering wasn't functioning. It was much harder to turn the wheel in either direction than it had been previously. I backed out of my driveway and with some difficulty drove another 2-3 blocks. At that point the power steering started functioning again and I was able to continue driving it to a nearby automotive repair place. When I dropped the Kia off they suggested that I leave it there overnight to give them as much time as possible to see if they could replicate the problem I just had. The problem didn't repeat while the car was in the shop, but I was told the power steering could go out again at any time. This is a major safety concern since I don't know if I'd be able to maintain control of the vehicle if this happened unexpectedly - particularly if I was traveling at a high rate of speed. Since then I've read reports of similar incidents with other 2016 Kia Sorentos. I've also learned that Kia has extended the warranty for the steering mechanism on my vehicle to 150,000 miles, but that is of no help if the problem doesn't present itself when it's in for repair at the dealership because if it doesn't service will be denied. To the best of my knowledge there is currently no recall for this issue. I've tried contacting the Kia Consumer Assistance Center about this, but finally gave up after being put on hold for over an hour. My vehicle is available for inspection at any time.

- Hugo, MN, USA

problem #93

Jun 162016

Sorento

  • miles
1.Kia installed Trailer hitch. 2. Fire hazard. 3.Dealer says they do not have a repair for it. 4. No warnings, or symptoms, NO FIRE YET. I parked my car outside ALL WINTER.

- Villa Park, IL, USA

problem #92

Apr 012022

Sorento

  • miles
The engine was going through over 5 quarts of oil about once a month. There were no visible leaks. For months, there was no check engine light illuminated so the dealership couldn't help determine and fix the problem without charging over $10,000 to open the engine, which I couldn't afford. A Service Advisor, in their words, told me to, "Run it until it dies, " so that they can start using the warranty. This to me was very unsafe, especially for my infant who was there when she said this. Months later, the car started shaking intensely and the check engine light finally came on. The car stopped working in the middle of the freeway but I was able to exit and take it to the nearest dealership. They were able to run a diagnosis and said it was an engine misfire and they replaced it (I was able to use my warranty for some of the repairs but still had to pay about $4000). It didn't take long for the car to stop working again. They then said there was a problem with the fuel pump so I had them replace it. I had barely just left the dealership when the car stopped working again. They replaced the catalytic converter, which was a part of a voluntary recall. For months after, they've been trying to figure out the issue with no success. It has been sitting at their service center since November 2022 with no solution.

- Oceanside, CA, USA

problem #91

Mar 132023

Sorento

  • miles
In March of 2023, my 2016 Kia Sorento was stolen in Shorewood, Wisconsin as several teenagers broke the window and ripped open the ignition system. Due to a design flaw in the ignition system and no immobilizer in Kia vehicles that were created from 2011-2022, theft became very easy and a widespread problem ensued in the Milwaukee area as well as other cities in the Midwest. The vehicle was stolen by these teenagers and ultimately crashed and totaled. Law enforcement officials in Milwaukee, WI were able to apprehend the teenagers but this was after they had crashed and totaled the vehicle.

- Waukesha, Wi, WI, USA

problem #90

Mar 282023

Sorento

  • miles
My engine stalled while Driving, There was no warning it just cut off. The car would not turn over to start only a click. I held the key in the start position it started, the engine shook and it cut off immediately. What is wrong with my car "??" The oil is good, the coolant is good etc.

- Griffin, GA, USA

problem #89

Aug 182022

Sorento

  • miles
My 2016 Kia Sorento has large places on the body (hood, roof, door rails) where the paint has peeled off extensively. We noticed the paint peeling on the hood in August 2022 and the roof and door rails were noticed this month, March 2023.

- Mesa, AZ, USA

problem #88

Mar 012023

Sorento

  • miles
Car will not shift out of Park

- Katy, TX, USA

problem #87

Mar 042023

Sorento

  • miles
While driving on a major high my vehicle suddenly caught fire. There were no warning lights and my vehicle was not in a collision. The road was clear and I was in a steady flow of traffic.

- Newark , DE, USA

problem #86

Feb 152023

Sorento 6-cyl

  • 120,957 miles
1. Local neighborhood mechanic (s) after many checks determined head gasket blown and unable to repair. Requires complete NEW engine. Car has 120k. Good condition no other major mechanical issues. Shop estimate is $10,000 to repair. 2. Gear shift won-??t budge - must use a flat head screw driver to shift gears 3. Passenger front door sticks and has trouble opening door. Was shown this video about issues and thought I was only one having but I have several of the issues listed here.never even tried to fix #2 & 3 bc with kids and all didn-??t have extra money. Bought car brand new. Only owner. I am looking for guidance on how to proceed cause this is like a punch in face 10k to fix! https://youtu.be/Suv945jAcfo

- Dallas, TX, USA

problem #85

Jan 302023

Sorento 4-cyl

  • miles
2016 Kia Sorento. Consumer writes in regard to paint peeling on vehicle.

- Palm City, FL, USA

problem #84

Dec 232022

Sorento

  • miles
My vehicle broke down on 12/23/2022, it seemed engine failure. It happened while I was arriving to my job in the evening. I parked my car on parking lot and did not move it. Due to Christmas holiday, I was unable to tow the vehicle to my closest KIA Dealership (Owings Mills, MD) until 12/27/2022. Once my vehicle was towed, the KIA Dealership informed me that my vehicle had a total of four (4) Recalls, but one of the recalls expired. I informed the KIA Dealership that I never received Recall Notifications from any KIA department regarding my vehicle. Kia Dealership referred me to contact KIA Corporation at 1-800-333-4542, because they were not able to assist me with any vehicle repairs and it seemed this was an engine issue related to a recall. On 12/27/2022, with the help of a family member I contacted KIA Corp. and confirmed they did not have my personal information on their records in relation to my vehicle. I was advised they only had information about my vehicle's prior owner. I provided all my information: name, address, phone number, email address. I inquired about the recall notification issue and they stated it was my responsibility to look for recalls on my vehicle. However, KIA Corp. acknowledged they sent notices to prior owner on 12/7/2018 and 6/12/2019. I have escalated this matter to KIA Corp and received no help. They failed to send me recall notices, and as I understand is their responsibility to confirm ownership information through MVA and to send recalls to the current owner of the car. Please understand, I financed this vehicle through a KIA Dealership and still owe money for this vehicle. KIA even offered extended warranty, which I added when I financed this vehicle, but they refused to fix my car due to recall issue. I need your help to get this situation resolve, because the dealership now says it will cost me over $7000 to get this fix and this is not my fault. KIA Corp and Dealership have failed me. Thanks.

- Baltimore, MD, USA

problem #83

Dec 302022

Sorento

  • miles
I have a 2016 Kia Sorento with Pearl White Paint. My paint started chipping/pilling off. I would really call it pilling because it comes off while going down the road. It-??s start with a small spot on the driver side with part that goes up the windshield. At first we thought it was from a rock but later that day more paint was missing. I just noticed that now a huge section on my roof right above the windshield is now doing the same thing. The spots are growing rapidly and more of them are happening.

- Paso Robles, CA, USA

problem #82

Sep 192022

Sorento

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" A tow hatch could catch on fire when driving which is terribly dangerous and saying it could cause fire while being parked as well. How do you expect people to keep driving and be stressed about being burned? How was your safety or the safety of others put at risk? Me and my family and I have been put at risk by letting us know that when driving our vehicle a fire can start anytime and we have to park away from all other cars outside. We live in a community where kids are playing outside all the time so if a fire does start not only are we putting ourselves in danger when driving the car but other people live if the car goes into flames. Has the problem been reproduced or confirmed by a dealer or independent service center? I have contacted a Kia dealer where I live and nobody has reached back out to me about the situation and that was the first that I received the letter. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It hasn't been inspected by a dealer if the dealer will not respond back and they are not taking appointments online from the Kia Dealer. If I am not hearing anything back I will have to take this further because, someone can get hurt if it's a recall on my car. I need a new car or something. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" I didn't have any warnings because I always take my car to Valvoline for an oil change and they give me a paper if something is needed done to the car and this never came up until I received the message from GEiCO and the letter in the mail about the recall.

- Hickory, NC, USA

problem #81

Dec 012022

Sorento

  • miles
The car is burning through a lot of oil and I see smoke from the engine bay (back of engine) though i don't see leaks under the car. It smells like burning oil.

- Powder Springs, GA, USA

problem #80

Aug 112022

Sorento

  • miles
Gear shift unable to put into drive, and unable to reset. I have to use a screwdriver to maneuver gear shift

- Kissimmee, FL, USA

problem #79

Jul 152022

Sorento

  • miles
The oil pressure switch is leaking and has leaked oil into the engine harness. The engine harness and PCM need to be replaced. I was told it-??s not safe to drive. This issue has been flagged as a warranty issue 3.3L engine, but is yet to be approved for the 2.4L engine. My car only has 46,875 miles on it and this issue should be approved to be covered under new vehicle limited warranty coverage.

- Sherwood, OR, USA

problem #78

Nov 302022

Sorento

  • miles
There is an URGENT FIRE RISK that they aren't fixing! How can there just NOT be a remedy" Please make Kia fix it"

- Shawnee, OK, USA

problem #77

Sep 192022

Sorento

  • miles
My car is facing a huge amount of oil consumption in a short time period of a month after change the oil. I have an appointment this morning and see what they can do.

- Louisville, KY, USA

problem #76

Nov 272022

Sorento

  • miles
The hood of the car has large amounts of paint peeling. The paint peeling has progressively worsened. The paint on the roof of the car also has a similar problem with the paint.

- Shellman, GA, USA

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