My 2016 Sorento started using oil in between oil changes last summer. Per Kia dealership's instructions, I performed an "oil consumption test" which resulted in being told that it was using oil, but not enough to qualify for any type of repairs or assistance from Kia. I continued getting the oil changed on schedule and adding additional oil in between changes, checking the oil almost daily. Now, my engine has completely locked up and have been told I need a new engine, at my own expense of course. Kia should be made to fix these cars! I took good care of my car with regular oil changes and overall maintenance. This is obviously a case of a bad product on Kia's part, and they should be made to stand by their work!

- Shubuta, MS, USA

October 30th 2022 I was driving with my 3&4 yr old son's after dropping my fiance off to fish. I had run to the store and on the way back to pick him up the car completely died without ANY waring at a Stop sign. Everything just shut down Completely! I called a tow truck and he was unable to jump me so the car was towed. The mechanic said my engine was seized and sounded like it had bolts rattling around the engine, he also mentioned he has seen this in 5 engines this past couple weeks!!! I was recommended to bring it to a Kia dealership to further inspect. I found paperwork for an extended warranty on Oil Pressure Switch Leaking, the dealership only looked at this part and said it was ok and the warranty doesn't cover the engine only that part. The dealer and mechanic said there was oil in the car and they could tell we put new filters recently ( which we did on our last oil change ).I was then recommended to contact Kia consumer affairs to enter a claim. I have done so and been denied. I will call today to file again. A new engine was quoted to cost $13,000. I was told to have the engine examined would be $1,500. And I would be responsible and still have to pay for the new engine. My car has 90,366 miles and is our only vehicle. After researching how many other poor people this is affecting and had almost exact same thing happen to them is CRAZY!!! Something needs to be done. Reading Kia is known for engine failure and leaking head gaskets being a manufacturer error but something they won't help you with is criminal. How is anyone supposed to be able to afford this problem? I'm hoping with enough reports something will happen so this gets resolved. I know we were lucky to be unharmed but I know some have not been so lucky. We need to feel safe in our car, especially with our boys.

- Saco, ME, USA

Sunscreen spontaneously exploded. Open highway, no surrounding debris, no trees, etc.

- Wisconsin Dells, WI, USA

Desconocido

- Santiago De Los Caballeros, NY, USA

I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.

- Golden, CO, USA

This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.

- Pendergrass , GA, USA

I noticed a little spot on the hood of my car. It has since continued to peel. It was not hit by anything.

- Ft Wright, KY, USA

Paint Peeling, Chipping, and Delamination from faulty paint job using Pearl white paint. Car in danger of body rusting and continued severe peeling. My car has low mileage and I live in Northern Virginia. I generally drive kids to and from school.

- Purcellville, VA, USA

I purchased my 2016 KIA Sorento in October of 2018. Oil changes and everything has always been up to date along with regular maintenance. I never had any issues with it then in April 2022 I was driving to work and had complete engine failure with only 88k miles on it. The first obstacle was reaching KIA corporate. Would call several times a day just to be on hold for 30 plus minutes and sometimes over an hour. After speaking to several different people, they advised there was nothing to they could do, and I would have to pay for it out of pocket due to them saying they sent a piece of paper to the fist owner in June/July 2018 and then another one to me the end of 2019 or 2020. They were unsure of when it was sent to me and there was no proof that I received it. With my hands being tied since still owed money on it I went ahead and paid the $5700 to have my engine replaced. Fast forward I finally got my car back the end of July and two days later realized my heat no longer worked (worked before car went in to have engine replaced). Here it is over two weeks later, and I still do not have my car back. I have to call the dealership for an update and when I do call them, they have no clue who I am or why I am calling. Even though throughout this whole process with engine have only spoken to 1 service rep. KIA-??s customer service across the board is very poor. I called the dealership today and they said they finally heard back from corporate again to try and run more tests and they will follow up with me by EOB I am not holding my breathe.

- Bowling Green, OH, USA

Ignition switch/steering column lock/anti-theft device. It is widely known key start KIA-Hyundai vehicles are easy to steal due to lack of sufficient steering column/ignition switch/anti theft device which makes these high risk vehicles for theft which also puts owners and bystanders at unreasonable risk of violence. These same vehicles sold in Canada and elsewhere are equipped with different parts making them much more theft resistant. KIA-Hyundai therefore made a decision to NOT install on US market vehicles, deliberately indifferent to safety of owners, occupants, and others of violence and of increased vehicle theft.

- Bumpass, WA, USA

2021 on my passenger side paint literally peeled off. I-??ve had a small small chip on my roof and this was few years back. Though was just a chip. Now about last week literally my roof is peeling demalation. I see online many many recalls and issues with this type of pain and I have the Snow White paint

- Hemet, CA, USA

Paint chipping in multiple spots

- Santa Fe, TX, USA

My 2016 pearl white Kia Sorento started to chip and peel. It started on the front edge of hood (both sides) and now is starting to peel on the roof line at windshield.

- Pico Rivera, CA, USA

Sometime Mid May 2022 I was driving back from Tri City Washington. As I was passing a semi truck I noticed my car was losing some power. I ten was able to to get in front of the semi when I seen a place to pull off. During this time I noticed my dash lights were coming on. Engine light. I was lucky enough to pull off where on a side road in Warden, Washington. My car then ceased and would not start. I had to have it towed in my home town of Moses Lake, Washington to a auto mechanic by my resident. The name is Customs Auto on Broadway. They said it needed to go to a Kia Specialist/Mechanic for repairs. So I then had it towed to Over Turf Kia Dealership in Tri City, WA. where my car has been sitting since the end of May 2022. Nathan from Over Turf said I needed to replace my engine and quoted me at $6300 which is what I owe my bank loan with Wells Fargo. I only had 135,000 miles on it and not sure why all of a sudden my engine ceased. Now I have filed a complaint with NTSB they gave me a complaint #11466956 on Kia and their recalls. I had a recall repair on it September 2017 and had contacted Kia out of Wenatchee, WA where the recall was done. But they are closed down because of the covid. I am lost to what to do at this point. I was given an email address to send an email of pictures or important documents pertaining this problem. I am asking for any direction as to what to do or who to contact. If you need to call me please fill free at [XXX]. Thank You! Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Moses Lake, WA, USA

Have a 2016 Kia sorento 93000 miles it is pearl white the paint is coming off peeling off, chipping off

- Madison, TN, USA

Paint is chipping off in large chunks on various places on my vehicle. I did see another Kia Sorento (white and same year) that had the same issue happening on their vehicle. There is clearly an issue with the white paint from that year. There has not been any incident that has caused this to occur, it seems to have happened randomly.

- Rosenberg, TX, USA

My car has the Pearl White paint, it started peeling in 2021 and now is increasing. It mostly on the hood of the car.

- Woodway, TX, USA

White pearl paint finish is flaking off on hood and along roof line at windshield. No impact or abrasion caused this. From reading other complaints this appears to be from incompatible primer used at factory

- East Islip, NY, USA

My paint is peeling. KIA SORENTO SNOW WHITE PAINT PEELING CHIPPING AND DELAMINATION

- Waynesville, OH, USA

The car engine was using excessive amounts of oil at 80,000 miles. The dealer in an attempt to save the engine did a major flush. Several components failed within 10,000 miles of that service. Spark plugs, fuel pump and catalytic converter. The car would lurch forward. It stalled at 65 mph! We were scared it would start on fire or stall again. The first time it happened there were no warning lights. After the spark plugs and fuel pump were replaced there was an engine warning light on. The dealer did check it out and the latest test revealed a hole in the catalytic converter. They could not guarantee that that was the only issue. We chose not to have any additional repairs and sold the car at a loss because we were scared to have our grandkids in the car.

- Naperville, IL, USA