10.0

really awful
Crashes / Fires:
2 / 7
Injuries / Deaths:
1 / 0
Average Mileage:
9,340 miles

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« Read the previous 20 complaints

problem #7

Sep 182017

Sorento

  • miles
I purchased this vehicle from mark jackobson Toyota on or about 8/20/2017. According to the recall notice in the government data base, the recall for the "rear assist arm bracket weld may break" was issued on or about 7/21/2016. I believe that the dealership that sold me this vehicle should have never let my wife drive the above vehicle off the car lot due to the potential of catastrophic failure. I would like this letter to represent my first step in filling a formal complaint with the dealership. We noticed that here was a noise on the same day that the paper work for the vehicle was signed.my wife had the dealership mechanic look at the vehicle at the same time the paper was being signed. The mechanic stated that it sounded like a bad bearing or something and instructed my wife to call the service department to schedule an appointment. The receptionist stated that the vehicle was still under a Kia warranty and that we needed to go to Kia. It was at the Kia dealer ship that we found out about the recall. However mark jackobson produced a document that I had signed stating the recall. But I interpreted the document as meaning that the recall had been taken care, of. I believe that mark jacoson in good faith should have never had let my wife drive the vehicle off the lot. There wasn't any property damage to the vehicle as she only drove it for about a week or two prior to taking the vehicle to the Kia dealership. I believe that there should be some law that would prevent a dealership from selling a vehicle and then allowing the customer to drive the vehicle off the lot knowing that there is a safety recall the had never been resolved.

- Roxboro, NC, USA

problem #6

Jun 022017

Sorento

  • 18,000 miles
While travel in right most lane North on 15 in jefferson township, NJ, I heard a loud bang from car. Immediately all power was lost. Given road had no shoulder, I stop the car in the travel lane. Turned car off then tried to restart. All dash lights light up included check engine and check oil. Smoke started appearing from engine bay. I turned ignition off, griped cell phone and exited the vehicle. I grabbed my construction vest from the truck. Vehicle was still smoking. Opened driver side door and hit hood release to check for visual damage. Under the hood there was no visual damage but smoke was still coming from undercarriage. I moved a safe distance from road/vehicle and called police station to provided notice of disabled vehicle in travel lane. While on the phone with police fire started from the undercarriage. Notified police to send fire. Fire arrived within 5 minutes. However, vehicle was already completely engulfed in flames. Even with heavy spray from fire hoses car still burned for almost 30 minutes until all gasoline from vehicle tank was burned. When hooking car it was noted rear driveshaft was sheared in half. Https://youtu.be/3qy14oo1D-G

- Lake Hopatcong, NJ, USA

problem #5

Jan 272017

Sorento

  • 5,000 miles
Car stalls out after a red light stop or a stop sign. Does this on city streets after coming to a complete stop. This has happened about 8 different times.

- Albany, GA, USA

problem #4

Mar 012016

Sorento

  • miles
2016 Kia Sorento smells like vinegar or rotten spoil egg. Took it to where I got it from and they want me to pay $99 to air out the car. I refuse to pay that. My car is not the only one doing it I see other Kia's are doing it and the seat belt sometime don't go back and gets stuck in the door. This is a Kia problem that I shouldn;T have to pay for

- Roanoke Rapids, NC, USA

problem #3

Feb 212016

Sorento

  • 9,300 miles
The vehicle while traveling at various speeds will violently and suddenly try to momentarily move either left or right from its normal straight ahead forward moving position. The movement is much like when a car experiences a very strong gust of wind from the side when traveling at higher speeds, except in these cases there is no outside forces involved. These events seem to be random when they occur with no braking or human movement to the steering wheel in any way. The effect of the event causes the vehicle to move out of the normal straight line forward travel lane suddenl and without any advance notice, which is a very scary and unsafe situation. The event discribed happens can occur at mid to higher speeds and on all types of streets, but is most dangerous when it occurs at the higher speeds or in inter city close contact areas.

- Lake City, FL, USA

problem #2

Feb 102016

Sorento

  • 10,300 miles
With keyless entry/on/off when engine turned off car rolls away as there is no interlock assuring me that trans was put into park properly.

- Bradley Beach, NJ, USA

problem #1

Jul 112015

Sorento

  • 1,083 miles
2016 Kia sorrento purchased on June 30, 2015. Time line 6/30/2015- purchased vehicle at fredy Kia in houston, Texas. 7/3/15- started having issues with indicator lights/brought in car to dealership 7/11/15- vehicle would not shift gears and was unmovable. I had to get it towed to dealership. Numerous indicator lights were on. 7/11/15-7/14/15- vehicle was in the shop at fredy Kia in houston Texas. I had to rent a car. 7/14/15- picked vehicle up and one indicator light still came on (showed the customer service manager) 7/16/15- all indicator lights, including check engine lights started coming on, the air conditioner began blowing hot air and car shut off again. Car was towed to westside Kia for service.

- Katy, TX, USA