10.0

really awful
Crashes / Fires:
2 / 7
Injuries / Deaths:
1 / 0
Average Mileage:
9,340 miles

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« Read the previous 20 complaints

problem #27

Sep 132020

Sorento

  • 65,000 miles
Driver's side mirror: Side mirrors automatically lower when in reverse, but the driver's side mirror will often aim too low--almost straight down at the ground. Once in drive, the mirror will reset to the incorrect position, often too high - aiming toward the sky.

- Plainfield, IL, USA

problem #26

Mar 012020

Sorento

  • miles
My 2016 Kia with pearl white paint is peeling very badly on my hood and roof. This is obviously a major problem or defect with the paint. I thought at first it was a rock chip but it was not. It is spreading all over the hood and roof.

- Hermanville, MS, USA

problem #25

Feb 102020

Sorento

  • miles
My ac/heater fan is no longer blowing out air. In addition, while braking, the brakes have always seemed to have not been performing as it should.

- Wilmington, NC, USA

problem #24

Jul 152019

Sorento

  • 83,000 miles
Driver door will not unlock or open from the outside. You can only O po on the door from the inside then when hitting the lock or unlock on key fob you hear a click, click, click noise.

- Bardstown, KY, USA

problem #23

Jan 242020

Sorento

  • 69,008 miles
When driving up hill the car went into limp mode on two separate occasions and the replace engine light began flashing immediately as I limped of the freeway barely saving my life, had my car towed where I am under warrantee and Kia refuses to replace my engine which burns almost every drop of oil in under 5000 miles, 66,000 miles

- Newbury Park, CA, USA

problem #22

Dec 302019

Sorento

  • 50,509 miles
I opened the left rear door and the handle came off. I opened the right rear door and the handle came off also. The vehicle was parked in my driveway. I put them back on which was difficult and upon arriving at my destination which was 20 minutes away the smaller part of the handle came off.

- Spring Hill, FL, USA

problem #21

Oct 022019

Sorento

  • 79,000 miles
The drivers door will not open from the outside. When inside vechile I can push the unlock button on my door and key fob but the lock will not unlock. The button for the drivers window button isn't working properly either the driver window button stays slightly up like it's out if place this happened the same moment that the drivers door wouldn't unlock. I can open it with the inside handle when I exit the vehicle. The vehicle was parked in my driveway when this first happened.

- Bardstown, KY, USA

problem #20

Jul 182019

Sorento

  • miles
S10 direct reply - a letter from a constituent who sent in a complaint regarding enterprise rental. Not congressional. The consumer stated the vehicle jolted into a ditch. The consumer was having issues having the vehicle recall repair completed. The manufacturer was notified.

- Great Bend, KS, USA

problem #19

Jun 242019

Sorento

  • 31,000 miles
I was driving on the interstate home from work and heard a popping sound and then a sudden explosion coming from the top of my car. When I stopped and checked the roof I found that my moonroof had a huge hole in it and the glass was shattered in the first panel. I saw nothing kicked up from any vehicles when I was driving and unless a meteor hit my car there was no evidence of anything being dropped on it while I was driving. I feel like the moonroof just shattered. It was a hot day but there was no changes in temperature that were dramatic.

- Denham Springs, LA, USA

problem #18

May 082019

Sorento

  • 109,000 miles
This morning 5/8/19, while driving to work, the sunroof in my 2016 Kia Sorento exploded while I was driving on the freeway. I was covered in glass along with the inside of my car. Luckily I was able to pull over from a high rate of speed and get off the freeway. I had to turn into a parking lot as glass kept shattering and breaking on me. Once I got home, my husband contacted peoria Kia who told us there was no recall on the car and we had to call Kia of America.

- Glendale, AZ, USA

problem #17

Feb 232019

Sorento

  • miles
My VIN cannot be found when using hte NHTSA recall form.

- Evanston, IL, USA

problem #16

Jan 212019

Sorento

  • 83,000 miles
Complete engine failure a lot of smoke

- Baldwin City, KS, USA

problem #15

Aug 242018

Sorento

  • 30,000 miles
Panoramic sunroof malfunctioned a third time. The first two times they stated it was fixed but this third time they decided to say my car was somehow vandalized causing the sunroof not to function properly. So that means they won't fix it anymore. Sounds like a number of people have had problems with the same sunroof. If someone vandalized my car why would they stand on my sunroof to just vandalize it? sunroof will open but will sometimes close or not at all. Thanks for listening.

- Santa Ana, CA, USA

problem #14

Aug 182018

Sorento

  • 54,136 miles
When driving check engine light comes on an my vehicle will just stop or go into an idle mode. Then my vehicle will not accelerate. We were on a 65 mile an hour hwy and my family could have been killed it was very scary. Called Kia dealership an they could care less.

- Montgomery, TX, USA

problem #13

Aug 012018

Sorento

  • 7,000 miles
Rough idle/ piston slap on start up. Dealer stated drive till it fails now the car will randomly stop(has happened 3 times at random it seems) everything off while driving on highways or city streets, doesn't matter.

- Bellbrook, OH, USA

problem #12

Jun 242018

Sorento

  • 57,000 miles
When the ignition is started with the car in park, the vehicle vibrates really hard as if it wants to cut off. This has occurred with 3/4 tank of gas and 1/4 tank of gas. With the vehicle vibrating, the car is placed in "D" drive and the foot is applied to the accelerator for acceleration but the vehicle does not move. The vehicle is then placed back into "P" park and the vehicle continues to vibrate until it shuts off. This issue has been report to dean mccrary Kia in mobile, al on several occasions and I was told if the vehicle does not have a code when it is brought into service there is nothing they can do. I did explain that when the issue occurs it only last for a few minutes then the vehicle runs ok until the issue occurs again.

- Semmes, AL, USA

problem #11

May 032018

Sorento

  • 43,000 miles
My Kia Sorento 2016 hatch door will not open. I have to get in and crawl over two row to get unlock from the inside. Since this started happening I have found numerous complaints about this happing to other people.

- Tennille, GA, USA

problem #10

Dec 062017

Sorento

  • 22,712 miles
We are second owners of a 2016 Kia sorrento. Dec 6, 2017, I was driving home and traveling about 60mph on a 2lane hwy when I felt a very severe clunk in the front area of the car and I lost the ability to accelerate. I checked the car and found nothing unordinary. I drove at decreased speed (40mph) for another 3 miles when again the car did 2 quick, heavy thumps and the engine quit along with all power and electrical. I got it over to the side of the road and the engine restarted, so I drove home. I called the Kia dealer in St. Augustine and the service lady said that she had heard the exact problem twice before. I talked to the service manager and relayed what his tec had told me, then drove to their dealership (40 miles) with no problem, but fear of being on highway with the vehicle. They drove the vehicle and checked it out but found no problems I came home and read on the internet reviews of Kia apparently being unwilling to deal with problems.. it became more apparent why the young lady I talked to on the phone seemed unwilling to repeat or discuss what she had told me. After consulting with several knowledgeable people, that it was probably an inadvertent down-shift and gears that caused the problem. This could cause a very dangerous and or deadly situation on the roadway, and especially on the interstate when the car just quits and you loose all power. The dealer stated "bring it directly in if it happens again." If you're traveling on the interstate with trucks, cars and busses behind you, at a high speed and it happens, you'll be lucky to survive it.... duh!

- Palatka, FL, USA

problem #9

Apr 052016

Sorento

  • miles
The sunroof exploded while driving on the highway

- Hayes, VA, USA

problem #8

Jun 012016

Sorento

  • miles
Since I've bought the car motor was burning oil, mechanic said the motors where junk and since I have to change my oil once a month and it still continues to burn oil. My oil light has not worked since we bought it, I will add. Also sometimes my car stalls and doesn't want to start or is delayed. Now the check engine light come on and throws the code P0014. I have taken it in for 3 recalls already and now they won't fix anything since motor is over 60,000 miles but when we call ed before hand to get it fixed they said they needed so many consecutive oil changes and records before they did anything now it's not under warranty convienetiy. I will never own another Kia I have never had so many issues.

- Mount Enterprise, TX, USA

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