We bought a used 2016 Kia Sorrento. Upon driving, we realized that the seat belts were not tightening up on the driver's seat. We took the car into Kia in order to get the seat belt fixed. They told us it was the seat belt tentioner was bad and that the repair would not be covered under any kind of warranty. I called Kia directly to ask them to override what the dealer was telling me and cover the seat belt since it was a safety issue and the car was under 10 years old. They denied my claim.

- Scottsdale, AZ, USA

This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.

- Pendergrass , GA, USA

I was involved in a rear end collision on Friday, Jan. 3, 2020. I was stopped/stationary behind a vehicle turning left on a one lane (in both directions) road traveling South. The car behind me struck my vehicle going between 30-35 mph. My vehicle was thrust forward and hit the vehicle in front of me and then the vehicle behind me struck my again, felt like bumper cars. During the initial rear impact my face slammed into the steering wheel causing my nose to bleed profusely for at least 25 minutes. I still have blood coming out of my nose four days later. During this accident in which my vehicle experienced both front and rear collision damage my air bag did not deploy nor did my seatbelt lock. As a result I suffered a head injury both front and back of my head.

- Florence, KY, USA

I was driving on a major interstate in ga (I-75 southbound). Traffic came to a stop; I was at a complete stop when I was rear ended at 70mph by a 3500 Dodge Ram. I was pushed into the car in front of me which caused major damage to the front and rear of my vehicle. My driver's seat broke, not a single air bag deployed and my seat belt did not lock. This caused my face to hit the steering wheel which broke my jaw in two places, dislodged teeth and caused me to temporarily black out. My jaw required emergency surgery and I now have a plate and four screws in my jaw for the rest of my life - I'm 25 years old. In addition to the photos below, I have dash cam footage of the accident as it happened which I can provide. My email is [xxx] I can email it if needed. Thank you for your time parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cartersville, GA, USA

No seat belt warning on passenger side. A safety issue

- Uniontown, PA, USA

The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, no audible alarm was present when the front passenger seatbelt was not secured. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 10,000....updated 03/13/17

- Platsburg, NY, USA

2016 Kia Sorento smells like vinegar or rotten spoil egg. Took it to where I got it from and they want me to pay $99 to air out the car. I refuse to pay that. My car is not the only one doing it I see other Kia's are doing it and the seat belt sometime don't go back and gets stuck in the door. This is a Kia problem that I shouldn;T have to pay for

- Roanoke Rapids, NC, USA

Seat belt did not unlatch after crash.

- Washington, DC, USA