The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, an audible message indicated that there was engine failure, and the infotainment screen displayed the option to send an engine failure report. The vehicle then shuddered and made an abnormal sound. The contact turned off and restarted the vehicle, but the abnormal sound persisted. The vehicle was shaking, and the contact detected an abnormal odor inside the vehicle. The contact parked and turned off the vehicle. Additionally, the headlights failed to illuminate while driving at night. The vehicle was towed to the dealer, where it was diagnosed with multiple cylinders misfire. The dealer determined that the spark plugs and headlights needed to be replaced, as well as an induction cleaning and oil change. The dealer replaced the spark plugs and headlights but discovered that the fuel pump was leaking fuel into the engine. The contact was informed that the fuel pump needed to be replaced. The contact declined to have the induction cleaning, the oil changed, or the fuel pump replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline) and Technical Service Bulletin: 073 (Ball Joint Replacement); however, the VIN was not included in the recall and the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000.

- Lynchburg, VA, USA

The contact owns a 2017 Kia Sorento. The contact stated that while exiting the vehicle, there was an abnormal burning odor coming from underneath the driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure had reoccurred. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 68,700.

- Richmond, VA, USA

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact referenced NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. The VIN was not available.

- Compton, CA, USA

2017 Kia Sorento. Consumer writes in regards massive fuel leak engine fire. The consumer stated the vehicle leaked two gallons of fuel onto the engine cover. The vehicle burst into flames. The vehicle was destroyed along with some personal items.

- Gainesville, VA, USA

The contact owns a 2017 Kia Sorento. While driving 35 mph, the vehicle stalled and the check engine warning indicator flashed. The contact took the vehicle to metro Kia of madison (5442 wayne terrace, madison, wi 53718) and was informed that the vehicle was included in NHTSA campaign number: 18V907000 (fuel system, gasoline, engine). The dealer replaced the knock sensor. On another occasion, while traveling 45 mph, the same failure occurred with the check engine warning indicator flashing. The contact returned the vehicle to the same dealer and was informed that the VIN was included in a new unknown recall. The vehicle remained in the possession of the dealer. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was approximately 30,000.

- Stoughton, WI, USA