5.8
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,212 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
At speeds starting at 30 mph the steering wheel becomes unresponsive and there is some resistance in trying to turn it. With enough pressure you can overcome the resistance but in doing so you tend to over steer the vehicle and have to correct for that. The faster the vehicle is traveling the more pronounced this problem is. It is as though the steering wheel has lost its fluidity as if caused by very low tire pressure or a cross wind even though neither of those conditions are present. This is a serious safety issue for 2 reasons. First, it is difficult to keep the vehicle in its lane. Second, it is very fatiguing to drive the vehicle with this defect. In mid December of 2018 I drove the vehicle from oconomowoc, wi to des moines, ia and the problem was persistent the entire drive and then again a couple of days later on the return trip. As a result this defect driving requires extra concentration and is fatiguing to say the least. I noticed the problem as early as September of 2018. But the longer drive in December of 2018 cited above confirmed the magnitude of the problem and the potential dangers associated with it. The problems remains ongoing and is unaffected by weather conditions, though wind seems to exacerbate intensity somewhat.
- Oconomowoc, WI, USA
Between 25pm and 75mph the steering in my 2017 Kia Sorento becomes sticky and notch like. There is no smoothness in the turn of the wheel. At high speeds (45mph and higher) the problem becomes extremely noticeable. The car feels very unsafe while traveling at highway speeds. The constant correction in my direction of travel make for a very uneasy and uncomfortable drive on the highway. The need to correct direction leads to a very unsafe over-correction. The problem wasn't noticeable upon original purchase of the vehicle. Currently have 30K miles. Problem became extremely noticeable around the 20-22K mark. Extremely dangerous and needs to be addressed asap.
- Charlottesville, VA, USA
While driving highway speeds the steering locks and you can't make minor adjustments to stay in your lane of travel without having to apply heavy pressure to break it free. This causes you to over correct. Brought it in to Kia in January after a completely miserable 4 hour trip to new orleans and they said it was fixed. Drove an hour home and everything was good. Few days later it began again and is getting worse.
- Montgomery, LA, USA
LX model AWD. Purchased at 21K miles, currently has 33K miles. Steering can be described as "sticky" with micro steering wheel adjustments needed to keep the car tracking straight. As the wheel is turned left or right there is a delay and small lag or bumping felt until the actual steering adjustment is transferred to the cars wheels. This occurs and is more pronounced at higher speeds. It is noticeable and concerning when trying to hold the car straight on a long stretch of highway. My concern from a safety point, is that the steering mechanisms will fail or freeze up. Besides the fact that driving the car is annoying to operate like this and causes fatigue, there is definitely something not right as I have read from many forums online. I love everything about else about the Kia Sorento, but this steering issue very concerning. Have already rules out tires, alignment etc. The feeling in the steering wheel is pronounced and not something I have ever felt in any car I have ever driven in 45 years.
- Fremont, CA, USA
While driving, the steering wheel situated at 12:00 O'clock sticks in that position enough that it requires the driver to move the wheel back to the 12:00 O'clock position. Any slight correction makes the vehicle swerve. This action occurs when correcting to the left or right. This gives the appearance that the driver is impaired. It doesn't matter whether driving on a highway or two lane city street. It would appear that the power steering is to blame. I had the vehicle in for regular service but noted the issue. The car was returned to me but was told nothing could be found. I doubt seriously they even drove the car. It doesn't happen when the vehicle is in a stationary position. Scheduling another check up this week. Please note below that I just stated a date of occurrence. The problem has been ongoing since purchase January 2017
- Land O Lakes, FL, USA
Steering has been sticking while driving. I've had to forcefully correct the steering while on the highway and car feels very unstable and unsafe. I took the car to several dealers whom have acknowledged the existence of issues and have said to me there maybe be some software updates coming to address the problem. I've also put in a complaint to Kia Consumer Affairs over the issue and I have failed to get any feedback. This is a serious safety issue, I really remain apprehensive about driving the vehicle at this point.
- Jackson, NJ, USA
Shortly after buying the Kia it developed a problem where the steering wheel would stick when attempting to turn left or right. It takes a little extra effort to move the wheel past these sticking points mostly at 12 O'clock position and it gradually becomes more difficult the faster the car travels. At highway speeds this is quite troublesome and dangerous as the problem is amplified. While traveling in traffic at higher speeds, windy conditions, searching your mirror to change lanes, etc., if the car wanders sometimes it causes me to over correct which in turn causes another over correction to return to the lane. I have had these problems on the highway and cannot find a way to adjust. This seems to be an intermittent problem but if it happens it stays for the duration of the drive, it may or may not be there next time. A recent incident has caused me to notify Kia and NHTSA. There was no accident no one was hurt but over correcting caused an incident that shook up my wife and I as I could have easily lost control on that highway, in traffic at that speed at night. We ended up taking back roads. I have been to the dealer where I bought the car but they found nothing. A technician told me today that I probably need to get used to the electric power steering. After a year now? he apparently knew something and has answered similar questions as I believe that not all Kia's have electric power steering. It amy also be weather related since it seemed to return as the weather has gotten colder. I have searched on line and have found others with similar problems with Hyundai as well. I'm leaving the car with a Kia dealer 12/26.
- Selden, NY, USA
Complained about steering wheel sticking for the last year. Driving on the freeway at 70 mph yesterday moved into the left lane to pass another vehicle. I'm now in the left lane about to pass the other vehicle and I needed to make a lane correction to the right however the steering wheel was stuck and I had to pull hard on the steering wheel and the steering wheel broke loose and my vehicle veered to the right and came within inches of striking the vehicle I was passing. Safety issue
- Waukesha, WI, USA
At speeds ranging from 25mph to 70mph I must continually adjust the steering wheel to drive straight. The car will drift to either the left or right and feels "sticky" to try to bring back to straight. Steering becomes unstuck and there is an over-correction and must be repeated in the opposite direction. It feels like weaving going down the road.snow or icy conditions exaggerate the over-correction.there is 14,000 miles on vehicle but has been present since having 5000 miles. Leased vehicle new July 2017. Spoke to dealership service department. No recalls or bulletins for this type of problem.very concerned steering will lock up in a curve.
- Brookfield, OH, USA
2017 Sorento LX fwd auto - steering sticks while driving on the highway, when you apply more pressure to the steering wheel it then releases causing driver to over correct. The issue is then repeated over and over making it difficult to drive straight.
- Lyndon, KS, USA
Steering drifts and very difficult to correct happens in city driving and highway. Constantly have to correct steering
- Niceville, FL, USA
A few months after purchasing the 2017 Kia Sorento we began noticing steering issues. It doesn't happen all the time but appears to happen after the car warms up. You must constantly adjust the steering to drive straight. The car will drift to the left and when you try to correct, the car fights you. All of the sudden, the steering releases and then the car drifts right and the steering fights you trying to adjust left. It makes it very difficult to keep the vehicle driving straight even on straight, flat roads. I stated below that it happened on March 6, 2017. That was the first date the car was taken to the dealer for service but the issue has been ongoing since before that date.
- Independence, OH, USA
While driving the car on any road (city or highway) it wants to drift to the side and when you go to correct the steering it feels sticky, for lack of better words, and there is a delay in the response. So I end up over correcting, and I'm all over the road. This car is so unsafe as it is right now. I've taken my car into the dealership twice, called consumer advisors for Kia, has a tech go for a test drive, and spoke to the service manager. While they can verify there's an issue, they can't do anything to fix it.
- West Melbourne, FL, USA

- Surprise, AZ, USA