10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
1,158 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Oct 252019

Sorento

  • miles
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Asked by dealer "where do you keep it parked" I asked them where they kept it parked back because it was purchased 8/15/2019 and began making the noises in early october when we got rain. Vehicle given back from the dealership with excessively wet carpet and smelling of mold and fish flies.

- Monroe, MI, USA

problem #18

Oct 152020

Sorento

  • miles
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease

- Monroe, MI, USA

problem #17

Mar 092024

Sorento

  • miles
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.

- Monroe, MI, USA

problem #16

Apr 122024

Sorento

  • miles
Paint is peeling off the hood of the car.

- Kure Beach, NC, USA

problem #15

Mar 012024

Sorento

  • miles
Paint chipping off

- Auburn Hills, MI, USA

problem #14

Feb 042024

Sorento

  • miles
My cars white paint is coming off the body. My car is loosing oil really fast.

- Highland City, FL, USA

problem #13

May 022023

Sorento

  • miles
The paint on the hood and roof have been peeling and metal is now exposed. There appears to be a primer or paint defect. This occurred 4 years into owning the vehicle. Kia connect and dealership refuse to do anything since they said paint warranty is only for 3 years or 36,000 miles. But this is negligence from the manufacturer.

- Gray, GA, USA

problem #12

Mar 072022

Sorento

  • miles
Pieces and or flakes of vehicle paint are falling off the body of the vehicle. Mainly affected areas is the top front portion of the roof above the windshield and front of the hood. Paint started peeling off around the 28,000 mile mark. I-??m currently at 30,000 miles. Keeps getting worse. A piece of paint peeled off and was stuck to my windshield and I could not visibly see the road. Had to pull over and remove the peeled off piece of paint

- Colton, CA, USA

problem #11

Dec 042022

Sorento

  • miles
After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.

- Tucson, AZ, USA

problem #10

Jun 212023

Sorento

  • miles
My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and rear hatch area.

- Crossville, TN, USA

problem #9

Mar 202023

Sorento

  • miles
2019 Kia Sorento Snow White Peal peeling paint on hood and roof of car. Per body shop this "delamination"

- Conway, AR, USA

problem #8

Mar 122023

Sorento

  • miles
Had large paint chip come off hood and stuck on windsheild. Was driving on interstate which caused blind spot while driving 60 mph. Had to pull to side of road to clear windsheild.

- Destrehan , LA, USA

problem #7

Dec 012022

Sorento

  • miles
Paint is peeling and flaking off rapidly on my Kia. I had rocks kicked back on my vehicle while driving causing the paint to crack down to the 2nd layer of primer. It is snow white pearl color and it was told to me by a mechanic and by the insurance representative that there is a manufacturer error in the paint color on my specific model. I will continue to have these issues, forking out thousands of dollars to have the paint repaired, for every incident that may happen. I'm concerned that this will create a safety hazard while driving for me as the driver as well as other drivers. I called Kia to see what they would do about it and they said nothing because there's no recall.

- Whitestone, VA, USA

problem #6

Jan 062022

Sorento

  • miles
The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.

- Tampa, FL, USA

problem #5

Sep 152021

Sorento

  • miles
Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021

- Belleville, MI, USA

problem #4

Nov 262021

Sorento

  • miles
My 2019 Snow White KIA Sorento paint started peeling up on the driver side hood and wasn't caused by any type of damage. Took the vehicle to the local KIA dealership and was told that my 3 year 36000 mile warranty was expired and there was nothing they would do to correct this issue.

- Lakeland, FL, USA

problem #3

Aug 252021

Sorento

  • miles
Pearl white paint peeling and chipping on hood of vehicle and bumper. KIA has known knowledge and history of this defect of the 2019 Kia Sorento with the Pearl white paint and hasn't stop using this color paint. Paint flakes has to go somewhere, air, water, etc. Hazardous material.This not just a touch up job, expensive procedure, have to restore the whole area, with the ensure that the paint matches up and possible cause of repainting again in the future. Kia needs to be held responsible for permitting defective equipment on the road.

- Black Jack , MO, USA

problem #2

Aug 042021

Sorento

  • miles
My Vehicle was stolen from my residential home. My window was buss out and they stole my vehicle. After over two weeks my vehicle was finally retrieved by the police and city of Milwaukee tow lot. I was told by financing company as well as police department to go get pictures of vehicle as reported from tow company that my vehicle was completely totaled out. I went and retrieved pictures seeing that my car was totaled. With this being said i don't have a vehicle for me or my children to be able to get to work and or school and daycare. I don't know what I'm going to do with trying to not jeopardize my job with getting to work. So I'm writing this so that KIA company can be held accountable for not recalling these vehicles and putting me and my children during this pandemic at risk of losing everything home, job and more.

- Milwaukee, WI, USA

problem #1

Apr 142020

Sorento 6-cyl

  • 22,000 miles
Driving eastbound on I-66 East of cartharpin road, my Sorento's sunroof exploded. The traffic was light at mid-morning, no construction in the area, smooth pavement, I was going about 65 mph. Exploding sound, I thought it was a blowout. Discovered large hole in the middle of the sunroof. Previous evening we had driving rain, temp down to about 40 overnight, current weather was sunny, 45-50 degrees. Car was leased new, has about 22K miles.

- Lake Frederick, VA, USA