10.0
really awful- Crashes / Fires:
- 3 / 6
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 12,465 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
- Monroe, MI, USA
blind spot collision system failure ongoing off and on since 2021 alarms are a distraction while driving 70 on highway roads when it is icy kia aware of issue due to multiple cases opened
- Monroe, MI, USA
backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
- Monroe, MI, USA
backup camera and infotainment screens failed while driving 4/18/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
- Monroe, MI, USA
backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
- Monroe, MI, USA
backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
- Monroe, MI, USA
infotainment screens failed while driving after failing 3 days prior on 7/3/2022. As a result this makes hands free phone usage unavailable. This is also a safety concern due to distracting the driver.. Kia emailed directly due to ongoing case regarding ongoing electical issues causing accident in April 2021. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022
- Monroe, MI, USA
infotainment screens failed while driving. As a result call failed and this makes hands free phone usage unavailable. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022
- Monroe, MI, USA
back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised.
- Monroe, MI, USA
ongoing headlight malfunction since 2022, ongoing electrical issues with vehicle. vehicle headlight does not work on multple occasions despite being serviced at the dealership and replaced 4 times in 2 years. this occurs to both headlights. it is currently random for the right but constant for the left cover (backing) of headlight looks like it exploded. plastic is puffed out. Dealership had vehicle from 5/4/2023 to 8/1/2023. returned unresolved
- Monroe, MI, USA
Vehicle would not turn off. had an earlier issue this day with loss of controls of anything electrical on steering wheel/dash/infotainment center. When vehicle was turned off and keys removed electrical compents would not turn off, Radio/AC/Fan. Attempted to turn car off and on again. Did not resolve the issue. Attempted to call dealership service department, No answer. Called family for help because I was concerned the batter would die. We were traveling and I did not want to leave vehicle in parking lot with elrectical running on a hot day. Advised by family to attempt disconnecting battery. Disconnected battery and electrical turned off. Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.
- Monroe, MI, USA
electronic functions of vehicle was unresponsive. unable to turn off radio. unable to change volume. unable to control A/C. unable to answer calls. all buttons unresponsive Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.
- Monroe, MI, USA
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Asked by dealer "where do you keep it parked" I asked them where they kept it parked back because it was purchased 8/15/2019 and began making the noises in early october when we got rain. Vehicle given back from the dealership with excessively wet carpet and smelling of mold and fish flies.
- Monroe, MI, USA
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
- Monroe, MI, USA
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
- Monroe, MI, USA
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
- Monroe, MI, USA
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
- Monroe, MI, USA
Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car
- San Antonio , TX, USA
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I-??m being told my vehicles vin wasn-??t included in the recalls when it very well should be.
- Gordon, GA, USA
- Monroe, MI, USA