A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I-??m afraid if there-??s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it-??s normal wear and tear I bought car new oct 2019

- Delray Beach, FL, USA

The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.

- Fayetteville, NC, USA

The contact owned a 2019 Kia Sorento. The contact stated that while his wife was driving at an undisclosed speed, she lost control of the vehicle and crashed into a lamp post. The air bags did not deploy upon impact. The contact's wife later received medical treatment for a fractured vertebra, right hip, and groin injury. No police report was filed. The vehicle was towed to a tow lot and deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was unavailable.

- Spring Lake, MI, USA

I was out of town when my airbag warning light came on, indicating a problem with the vehicle's airbags. I contacted Kia and was told the repair should take 2-4 hours. However, after trying a fix the dealer discovered that a wiring harness in the front console was faulty and needed to be replaced. They have now had the car for a week. I am not sure if any or all of the airbags would've failed during a wreck but felt this was significant enough to report, especially since the vehicle has less than 10,000 miles on it.

- Pilot Point, TX, USA