On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic obviously the result would-??ve been quite different. Because I felt the vehicle was not safe to drive. I had it towed to the Kia dealer in Salisbury Pocahontas Kia, who have not been able to duplicate the problem and have also not been able to tell us what was wrong with the Kia to cause this problem in the first place. Unless there is a clear reason why this happened And it can be fixed then we have no reason to believe this would not happen again and endanger our safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tyaskin, Md 21865, MD, USA

The contact owns a 2021 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost drive power temporarily. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with loss of transmission oil pump pressure. The dealer updated the transmission control unit software under NHTSA Campaign Number:?22V760000 (Power Train); however, the failure persisted. The dealer informed the contact that the failure was not related to the recall. The contact stated that the recall remedy also involved the transmission replacement. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000.

- Lochbuie, CO, USA

There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.

- Nogales, AZ, USA

There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.

- Nogales, AZ, USA

I unable to accelerate to merge on to the highway. This is the second time that my car was unable to accelerate and kick into gear. The first time was in 2021/2022 a few months after getting the car.

- Morrow, OH, USA

Subject: Urgent Safety Concern with Kia Sorento Transmission Recall (SC250) Dear NHTSA, On [XXX], my 2021 Kia Sorento began exhibiting multiple mechanical issues detailed in Kia-??s SC250 campaign [XXX] ). While driving, the check engine light came on with a -??low transmission fluid pressure-?? warning, followed by power loss and gear disengagement. Kia (Russ Darrow Kia Waukesha, WI) advised a software update for the transmission-??s electric oil pump as a likely fix, but even after the update, I continued experiencing power loss and disengagement. I brought up the similarities between my vehicle-??s issues and the SC250 campaign, but Kia said my warranty was void due to the car-??s rebuilt title (which I knew), despite it being only three years old with 30,000 miles. I informed Kia that federal law under the National Traffic and Motor Vehicle Safety Act requires car manufacturers to repair safety-related recalls at no charge to the owner. Kia stated the recall had been -??closed-?? by a 2022 software update, releasing them from further responsibility. I then asked if Kia would have covered repairs if I hadn-??t installed the software update in 2022 when the recall was issued. Kia suggested it might have, but since the recall is now closed, I would need to cover the repairs myself. This stance feels misleading, as it suggests no real incentive to comply with recalls until a problem physically manifests. I also took the vehicle to a transmission shop, where they confirmed that the issues matched those in the SC250 campaign. I am reaching out to NHTSA for assistance, as this situation raises significant concerns about the recall-??s effectiveness in ensuring safety and addressing the actual defect. I appreciate any guidance or help NHTSA can offer in resolving this issue. Thank you for your attention. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brookfield, WI, USA

Spark plug housing- causes vehicle to misfire. Which caused me to be stranded on side of the interstate. A valve burning the oil out of the engine that has caused issues numerous times. The dealership has tried repairing the vehicle numerous times but the issue persists.

- Newton, MS, USA

My 2021 Kia Sorento has been losing drive power, shuddering when we accelerate, hesitate when starting from a stop or parked position, and having issues accelerating at different and random speed intervals. This is a safety concern because it can cause an accident or for us and others or cause us to lose the ability to control the vehicle Everyone is also at risk if my car stops responding to me pushing the gas and it will not let me continue, increase, decrease or become entirely unresponsive could cause my entire family to die. It has been reproduced by a local service center. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. No warning lamps, messages have appeared at any time. The first symptoms started with short shuddering for a quick second or two every now and then. It has become progressively worse and is becoming unsafe for us to operate.

- Powhatan, VA, USA

When driving in traffic at a stop, or even just slowing down when needing to make a turn, the accelerator does not respond to the pressure being applied and the vehicle barely moves, even with pedal nearly to the floor. This is a serious problem and can be a very dangerous thing when trying to cross or pull out onto a street when there-??s oncoming traffic, so I'm nervous now to pull out when any cars are coming. I took the car into the dealership, who said that "Their technician could not replicate the problem" and nothing was done. I found many others with this same problem on a Kia forum online. I am going to also report this to Kia.

- Albany, NY, USA

For a few days ( especially if is a HOT day (over 80F) ) my 2021 Kia Sorento Hybrid with 15,421 miles on it displays a "Refill Inverter Coolant" message. I checked the coolant level and is OK. After my research, it seems that the factory put the wrong Blue inverter coolant instead Red (all other KIA hybrid cars have Red coolant). I found out that there is a KIA Technical Service Bulletin SA515 that addresses this issue. Called a few dealers in GA and I have been told that they need the cars for 7-10 days for investigation. Why"??" when there is a Service Bulletin.. On top of this, I have been told that I need to rent a car at my expense and fight with KIA Corp to be reimbursed. This is Outrageous!!!!!! Other dealers do not have the required Vaccum Pump to flush the system or they can schedule me after 25 days. A safety Recall shall be issued and put pressure on KIA to address this issues before a catastrophic inverter fault occurs

- Lawrenceville, GA, USA

While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.

- Massapequa Pk, NY, USA

Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.

- Coushatta, LA, USA

My 2021 KIA Sorento, has literally cut off on me several times in the last 3 three months, when I am at a stop ight/sign the vehicle will just shut off, it will not turn back on, after 3-4 attempts of trying to get the vehicle to start it would, but later on the same day it would do the same thing. On the third incident I took the vehicle to the Kia dealership in Victorville, Ca. After keeping the vehicle for several days, they said they could not find anything wrong and that i should replace the battery because it had a low cell. So I bought the battery and paid for the diagnostic. the same day I picked of the vehicle drove to Las Vegas, Nevada, the vehicle did the same thing it would not start, we had to get a jump to get it started, was terrified to drive the vehicle back to California. Call the dealership about the issue but never received a call back. Now here it [XXX], the vehicle cuts off at a 4 way stop light, we were in the turning lane!!!! the vehicle would not start, there virtually no power, had to move the vehicle to a parking lot around the corner, called a tow truck and had the vehicle towed to the Kia dealership. They are saying it will take 3-5 days before they can get a diagnosis done. There is something going on with this vehicle, and I do not feel safe driving it even a short distance. This problem needs to be investigated before some get hurt/accident. I have not a seen a recall on my VIN number but there is something on wrong very similar to the transmission problems the Kia is having. I would like to have this issued looked at immediately to find out the root cause of this problem with a resolution. Will be awaiting a response, my vehicle is still at Valley Hi Kia, Victorville, Ca INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Adelanto, CA, USA

Today, our vehicle began making a chiming noise and displaying the words "Stop Safely Immediately." We were nearly in a car accident as our car stopped working in the middle of the road. We had to abandon the vehicle because it would not move. Upon coming home, we searched our VIN and found that there was a recall on the vehicle that Kia had never informed us of: SC250. Kia is mandated to inform clients of recalls that may endanger them, yet Kia chose not to do so.

- Chatsworth, CA, USA

My 2021 Sorento randomly gets stuck in between gears, slipping into neutral and rev'ing up to 4000-5000 rpms. This is at lower speed usually within a mile or so of leaving my house. It's very frightening and has happened to me dozens of times, but I live in a rural area over an hour from a Kia dealership, and they do not offer loaners. This issue first arose for me after the transmission oil pump recall was already addressed. I am the 2d owner, and suspect this could be why the previous owners sold the car, which I bought through Autotrader from the Heiser dealership in Wisconsin. After the latest episode, I finally arranged alternate transportation and took it in to the Serra Kia dealership in Jackson, TN. They have had it over a week and not been able to replicate the issue so far. No computer codes show up on it either. They say there's no technical advisory on the issue, and have no idea what's going on with the transmission. Serra Kia is saying that Kia corporate will not approve replacing the transmission without an error code. From reviewing other owner reviews in Kia forums, the Kia 2021 Sorento slipping into neutral while driving appears to be an issue for others as well. It is dangerous, as I could be rear-ended. Quite honestly, it-??s terrifying, and I am afraid to drive the car again without this issue being addressed.

- Dresden, TN, USA

The contact owns a 2021 Kia Sorento. The contact stated that while his wife was driving at unknown speeds, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who mentioned a recall on the transmission. The vehicle was towed to the local dealer, who informed the contact there was no recall coverage on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there was no recall or warranty coverage on the VIN. The contact stated that the failure was related to NHTSA Campaign Number: 22V760000 (Power Train). The failure mileage was approximately 66,550.

- Livingston, TX, USA

I had reported a momentary loss of power when driving the first time I took my vehicle for an oil change. Dealer said the car was just getting accustomed to my driving habits. I said I was in an intersection and the car lost power for a moment and I was almost rear-ended. It has happened many more times and it seemed as though it usually happened between 25-30 mph. Recently it has become more frequent. It-??s happening at all speeds. Yesterday it seemed like it was choking like when you-??re out of gas (it had 3/4 tank of gas). Today I was making a turn at a heavily traveled intersection, when rounding the corner vehicle lost power then banged into gear. I-??ve never heard it bang like that before. Seems to be getting progressively worse and I-??m now concerned for myself and others safety. I work 45 miles from home and depend on this vehicle. This is my 3rd Sorento and have always liked and recommended them. I-??m making an appointment for a diagnostic service soon but can-??t afford to be without my car. I saw there was a recall for -??loss of power-?? but my VIN isn-??t included. Please help.

- Reading, PA, USA

Engine has turned off on road at stop and not started up again. Starts to shake then powers off. I have had to push break shut off engine completely and turn on again in middle of road. Carson of Kia states there is nothing wrong with it but this is a HUGE safety concern.

- Long Beach , CA, USA

My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase -??Engine Off. Shift to N then start engine-?? comes on. Prior to this, other issues were happening. Originally, my automatic start wasn-??t working properly, and a Kia service advisor told me to -??turn that feature off-??. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase -??Check forward safety system-?? appeared.

- Mckinney, TX, USA

This is 2nd time that my Kia Sorento shuts off while we-??re stopped at a red light. When we release the brake the engine didn-??t start.

- Cumming, GA, USA