The contact owns a 2021 Kia Sorento. The contact stated while reversing, she noticed a trail of oil on the ground. The contact parked the vehicle. There were no warning lights illuminated. The vehicle was taken to a local Pep Boys who informed the contact that oil had leaked onto the skid plate. The engine oil was refilled and the contact drove back to her residence. The manufacturer was notified of the failure and assisted the contact with towing the vehicle to the dealer. The dealer diagnosed that the oil drain plug had fallen out causing the oil leak. Additionally, the dealer diagnosed that the lack of engine oil had caused the engine to fail, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that the vehicle would be repaired at her own expense. The failure mileage was approximately 10,394.

- Woodbridge, VA, USA