8.0
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,889 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My inverter radiator was punctured by road debris while driving down a highway and caused the coolant to leak out of the radiator. I received a "Refill inverter coolant" service warning then "Service Hybrid System Immediately Stop Safely" service warning and had to pull the car onto the shoulder. I called KIA roadside assistance to have my car towed to the KIA dealership and was informed the following day (9/2/22) of the damage. Unfortunately, this damage was not covered under warranty because it was external damage. However, due to the design of the front grill, debris is easily able to pass through the grill and strike the radiator because the grill has large spaces for debris to pass through and the inverter radiator sits directly behind the grill. THIS IS A DESIGN OF MANUFACTURING ISSUE and should be recalled and covered under warranty.
- Sanford, NC, USA
On 06/29/2022 brand new vehicle with 775 miles had a transmission failure warning appear on the dashboard. "Transmission system error! Check transmission oil immediately!" vehicle became sluggish and had to turn on hazards to crawl it back home. Brought to local dealership and they could not see any error codes or replicate the problem and gave us back the vehicle. On 07/01/2022 with 865 miles the error message re-appeared with engine performing sluggishly - turned on hazards drove it into dealership so they can see and try to identify problem. After researching online, several Kia Sorrento's are encountering the same error and transmission failures with less than 2,000 miles. Kia is failing to identify and remedy the issue nationally.
- Apex, NC, USA
Vehicle at a red light and complete stop would not respond when i tried to accelerate. I turned car off and tried turning back on and it wasn't until a couple minutes later that car then turned back on. Dealership unable to identify problem and it happened again 2 months later with my 1 year old in the car. This time it happened while on the highway that car would not accelerate putting my 1 year old and myself in danger. Dealership again says it sees nothing wrong with the car and is charging me to test the fuel. Sounds like KIA has a problem on their hands that they should address before a terrible accident happens.
- Chicago, IL, USA
While driving at highway speed the vehicle lost power and all warning lights on the dash came on. Fortunately the traffic was light and I was able to get off the highway. It was early Sunday morning but if I had been in heavy traffic or construction it could have been much worse. The vehicle died and wouldn't start again. The vehicle repeated this 3 other times. It went to three separate dealerships for repair but none could find a problem. They saw all the codes for past problems but nothing was current so couldn't be diagnosed. Twice it wouldn't start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old.
- Austin, TX, USA
Suddenly, my vehicle Kia Sorento Ex AWD X-LINE lost power while exiting a NY Highway. I and my partner And possibly other drivers on the road could have been seriously injured if there were cars behind us. Possibly, we could have lost our lives if malfunction occured while driving on the Highway. Turned Engine Off, then turned it back on and the care moved ok. Few days later, I drove locally and Lost Power......keeping on pressing the gas pedal finally allowed the care to continue normally. This situation happened Two (2) times. The Vehicle was on the 'Smart' setting'. There was no warning lamps, messages or other symptoms. Dealer drove, checked and scanned car for Codes and reported None was found. I'm very concerned that my car would suddenly loose power while I'm on a highway. Reported incident to Kia Corporate Customer Service today (https://1stbestservice.com/submit-complaint/).
- Jersey City, NJ, USA

- Iuka, MS, USA