10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 75,239 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The brakes are not braking the way they should make a grinding noise and then stalled to stop I was on I-285 going home to jasper ga also I've noticed that the gear shifter can go into another gear w out brake
- Jasper, GA, USA
Auto SE aceler causando accidente. Entrando al estacionamiento SE aceler chocando con la pared del condominio
- San Juan, PR, USA
Takata recall : somos propietarios desde mayo del 2012 hasta la fecha van 3 ocaciones que le reparamos los frenos Y constantemente huele a quemado Y SE le prende luz de check engine por lo menos una vez por mes desde que lo tenemos Y SE le apaga a la semana O dos semanas nos mandan de la Hyundai a el dealer de la Kia Y en ese dealer nos dicen que no tiene nada nadamas lo reprograman pero el problema continua.
- Calexico, CA, USA
On two separate occasions, I have experienced unintended acceleration, once when the cruise was on and once when it wasn't. the Kia Soul would not respond to braking or slow down to less than 20 mph. Luckily I was on the interstate or four lane both times and had time to get over on the berm and put car in neutral and then park and then turn off immediately. I tried to restart and the engine revved up to 7,000 in park. I let car sit for about 15 minutes...first time when I tried to restart it seemed to be okay. I drove it for about a month before second occurrence. This time car would not reset and when trying to restart, engine was revving to 7,000 RPM in park. I told all this to my local dealership. They ran diagnostic but found nothing wrong...I am scared to drive it and after some research, looks like there have been numerous people experiencing the same issues.
- Waverly, WV, USA
As I was driving North on I-95 it had started to rain. I was in the left lane of a two lane highway going 60 mph in a 70 mph zone when an 18 wheeler went by me going 85 mph or more. It pushed water on the road over into my lane and I felt my wheels begin to move. I let off the gas and gripped the wheel. My ESC light never turned on. I hydroplaned from my lane into the right lane then back into my lane and off the road. The wheels locked about 20 feet off the road and the car tipped on the passenger side and hit a tree. I had my seatbelt on as I sat and dialed 911. My windshield was spiderwebbed, my hood of the car was up, and all my belongings were thrown on the right side of the car. I was wearing my prescription glasses and a headband and with the force of the hit, both were thrown off my face. As I sat in the car on the phone with 911 the car began to catch fire. I unbuckled my seatbelt and got out the door behind the driver. When I got out I realized not one air bag in my vehicle went off. Not even the side ones on the passenger side.
- Bethesda, MD, USA
The stop lamp switch did not function properly, despite this exact part being recalled back in 2013. The stop lamps are not illuminated when brakes are engaged.
- Orlando, FL, USA
I was notified by another driver that none of my brake lights were lighting up when I braked. I immediately took my Kia Soul to the dealership and they found a faulty brake switch. This was the same faulty brake switch that was subject to a recall in 2013. This means that the replaced new brake switch is also faulty after less than 2 years of driving. It is a worry to me that Kia could be replacing a faulty recalled part with another faulty part, especially one that has major safety implications. I was also required to pay for this repair and this also seems unfair given the history of the particular part.
- Williamsburg, VA, USA
The contact owns a 2010 Kia Soul. The contact stated that the middle rear seat belt retractor failed and the brakes made a noise when depressed, causing the brakes not to engage at a normal stopping distance. The vehicle was taken to the dealer several times for the failures however, the dealer did nor perform a diagnostic. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000 and the current mileage 95,000.
- Burksville , KY, USA
Dealership changed my brakes on Sept 18. On Sept 19, while driving on highway, all four brakes activated without brakes being pressed. Vehicle decelerated from 65mph to 30 mph and drivers side front brake caught on fire.
- St. Louis, MO, USA
- Sankt Augustin / Germany, VA, USA