10.0

really awful
Crashes / Fires:
12 / 2
Injuries / Deaths:
11 / 0
Average Mileage:
40,453 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Jun 042022

Soul

  • miles
The airbag light is on, and the passenger airbag light is off. Kia dealership performed the electronic scan, and is obtaining message with defect in OCS sensor defect and electrical voltage. Kia said needs Kia part #95910-2K000 that Kia has discontinued. There is no way to fix the air bag issue as Kia has discontinued the part, and no dealer has the part in the United States. The vehicle is available for inspection. Dealer has confirmed the problem, but can't repair because the Kia part has been DISCONTINUED. The part that has been discontinued is the Control Module, Module Assembly Air Bag.

- Dallas, TX, USA

problem #14

Mar 122019

Soul

  • miles
The contact owned a 2010 Kia Soul. The contact stated while driving 15 MPH when she crashed into the rear passenger side of another vehicle due to an illegal turn damaging both vehicles. The contact stated the air bags did not deploy nor did the seatbelt retract. The contact stated when the paramedics helped out the vehicle the air bag fell out of the steering wheel. The contact was taken to the hospital for back pain. A police report was filed. The vehicle was towed and deemed totaled. The manufacturer was not notified of the failure. The failure mileage was not available.

- Springs, TX, USA

problem #13

May 052019

Soul

  • 191,284 miles
"takata recall" the airbag did not deploy when the car was hit traveling South bound. A vehicle pulled out in front and could not avoid hitting the vehicle. Traveling on a straight way on city street. Insurance have totaled the vehicle.

- Fort Worth, TX, USA

problem #12

Dec 112018

Soul

  • 100,000 miles
The contact owned a 2010 Kia Soul. While the contact's daughter was driving 30 mph, the vehicle was struck on the front driver's side near the headlight by another vehicle. The air bag did not deploy. A police report was filed. The contact's daughter sustained a seat belt injury on her chest and a nose injury, which required medical attention. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The cause of the failure was not determined. The failure mileage was approximately 100,000. The VIN was not available.

- Harrison, AR, USA

problem #11

Nov 022018

Soul

  • 78,000 miles
Auto SE aceler causando accidente. Entrando al estacionamiento SE aceler chocando con la pared del condominio

- San Juan, PR, USA

problem #10

Feb 262017

Soul

  • miles
The contact owned a 2010 Kia Soul. While driving 50 mph, a deer ran in front of the vehicle. As a result, the contact crashed into the deer. The air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was towed and deemed destroyed. The manufacturer was not notified of the failure. The failure mileage and VIN were unknown.

- Simpsonville, SC, USA

problem #9

Dec 122016

Soul 4-cyl

  • 53,000 miles
As I was driving North on I-95 it had started to rain. I was in the left lane of a two lane highway going 60 mph in a 70 mph zone when an 18 wheeler went by me going 85 mph or more. It pushed water on the road over into my lane and I felt my wheels begin to move. I let off the gas and gripped the wheel. My ESC light never turned on. I hydroplaned from my lane into the right lane then back into my lane and off the road. The wheels locked about 20 feet off the road and the car tipped on the passenger side and hit a tree. I had my seatbelt on as I sat and dialed 911. My windshield was spiderwebbed, my hood of the car was up, and all my belongings were thrown on the right side of the car. I was wearing my prescription glasses and a headband and with the force of the hit, both were thrown off my face. As I sat in the car on the phone with 911 the car began to catch fire. I unbuckled my seatbelt and got out the door behind the driver. When I got out I realized not one air bag in my vehicle went off. Not even the side ones on the passenger side.

- Bethesda, MD, USA

problem #8

May 022016

Soul 4-cyl

  • miles
S10 appropriate handling- copy of a letter addressed to the administrator regarding takata airbags.

- San Diego, CA, USA

problem #7

Feb 012016

Soul

  • 71,000 miles
The airbag light stays on (driver side) and the passenger side flies on and off. Vehicle taken to dealer reports a new module needs to be installed but it would be charged to the owner. I disagree as this car has never been an accident and from reviewing complaints on line this is a known defect.

- Gadsden, AL, USA

problem #6

Nov 082013

Soul 4-cyl

  • 22,000 miles
The contact owns a 2010 Kia Soul. While driving 10 mph, another vehicle crashed into the driver side door of the contact's vehicle. As a result, the air bags deployed and metal fragments discharged. The contact sustained a shoulder cut that required medical attention. A police report was filed. The vehicle was taken to a dealer; however, the failure was not diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 22,000.

- Fruitland Park, FL, USA

problem #5

Oct 312012

Soul 4-cyl

  • 66,230 miles
In the midst of rush hour traffic, I had to suddenly stop. I apparently did not stop quick enough and rear ended the car in front of me. The air bags did not deploy. My left arm took part of the shock. I was traveling about 40 - 45 mph. The front end of my car collapsed, to a point that the driver side door would not freely open. At least two of the airbag sensors should have been affected. I have pictures.

- Marshall, MO, USA

problem #4

Aug 312012

Soul 4-cyl

  • 21,000 miles
2010 Kia Soul was hit by Plymouth neon as neon was exiting highway I-70 westbound at zumbehl rd in St charles, mo. Neon failed to either stop at red light or yield right of way to my Kia Soul. The Soul was hit on the right front completely tearing off the front bumper. The Soul was spun counter clockwise and hit a second time in the right side rear passenger door. The impact sent the Soul across 2 traffic lanes and across an approximately 6 inch high median curb into the path of oncoming traffic. Neither the front airbags, nor the side airbags deployed and the front passenger impacted the side interior causing injuries.

- St Charles, MO, USA

problem #3

Jul 222012

Soul 4-cyl

  • miles
While driving on a rural highway, my son swerved to avoid a deer which had entered his path. Failing to regain control of the vehicle, he entered a roadside ditch with a steep embankment. The vehicle struck the opposite side embankment on the left front quadrant which resulted in severe damage to the vehicles front end. (the damage caused is nearly identical to the crash test provided on the iihs's website in which the drivers side airbag deployed). Our drivers side airbag failed to deploy. Upon striking the opposite embankment and receiving the front end damage, the vehicle rolled completely at least one time. (according to the Kia website, the side/curtain airbags should have deployed), however, that failed to happen as well. Fortunately my son was wearing his seat belt, and walked away with minor injuries. The vehicle was purchased due to it's safety rating. No airbag deployment in a Kia Soul front end/rollover accident!

- West Point , IA, USA

problem #2

Apr 042011

Soul

  • miles
I was hit right in front of the driver's side door by a driver that ran a red light going about 40 mph and the impact spun my car completely around. Not one airbag deployed! then on April 30, 2011, right after getting my car back from being repaired, my friend was driving it and rear ended a car that slammed on their brakes quickly. Not one airbag deployed for a second crash!

- Farmington, UT, USA

problem #1

Oct 272009

Soul

  • 4,276 miles
The contact owns a 2010 Kia Soul. While driving 65 mph the contact hit a deer which caused the driver side door to crush inward. None of the airbags in the vehicle deployed. There were no injuries. The current and failure mileages were 4276.

- Detroit, MI, USA