10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
29,323 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Jan 262021

Soul

  • 199,000 miles
I was driving my typical route to work and mid turn, with my car on, on a city road, my steering wheel locked. I had to stop my car in the middle of the road and restart it to get it to unlock. Very scary thing to happen, very worried it will happen again in a more dangerous place, like the freeway.

- Portland, OR, USA

problem #10

Mar 072020

Soul

  • 101,000 miles
I need to replace the driver side control arm because it's loose, and warranty just expired 1,000 miles ago.

- West Des Moines, IA, USA

problem #9

Jul 192016

Soul

  • miles
The contact owns a 2005 (na) Kia Soul. The contact received notification of NHTSA campaign numbers: 15V123000 (vehicle speed control) and 15V736000 (steering); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Wiggins, MS, USA

problem #8

Feb 032016

Soul

  • miles
My 2010 Kia Soul is ceasing and locking up on me and my engine is shutting off. It has done this five times. I documented twice. When I took it to the dealer, I was told to recreate it. I can't believe someone would say this. When I turn right the wheel will turn left and it will stiffen and shutt off. I almost crashed 5 times. 'information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Lauerl, MD, USA

problem #7

Feb 102011

Soul 4-cyl

  • 11,258 miles
Kia Soul steering assembly failure (temporary) when turning the 2010 Kia Soul sharply (as far as it will go either right or left) and attempting to straighten the wheel quickly after turning results in the entire steering wheel tightening to where you cannot turn it for a couple seconds as though it locks up. Also, when idle, turning the steering wheel results in a tugging sensation from the power steering pump that vibrates through the steering wheel.

- Hampton , VA, USA

problem #6

Sep 152010

Soul

  • 4,000 miles
The contact owns a 2010 Kia Soul. While driving approximately 5 mph the steering wheel became stuck in the turning position and the vehicle stalled. The contact turned the vehicle back on and was able to drive normally. The failure would continue to occur intermittently. The vehicle was taken to the dealer where the technician could not diagnose or duplicate the failure. The manufacturer was contacted and stated that they would work something out as long as the contact does not involve a lawyer. The approximate failure mileage was 4,000.

- Minneapolis, MN, USA

problem #5

May 012009

Soul

  • miles
All interior doors are nicked and scratched especially the front doors. The interior of my car looks like a ten year old car and this is a 2010 Soul. Called Kia many times and they just continue to tell me they are working on it. I have had my car for a year and a half already! I want the panels replaced with a higher quality product. Also have noticed when I drive on rough road or hit bumps or holes the car seems to loose control a bit. Like it skips across the road and I can't stop it. I can't seem to steer it for that brief second.

- Westlake, OH, USA

problem #4

Oct 052010

Soul

  • 2,200 miles
The contact owns a 2010 Kia Soul. While driving approximately 10 -15 mph and making a left turn the front wheels would not straighten which caused the vehicle to crash into another vehicle. The left side of her vehicle was damaged. One passenger sustained injuries to her hand. A police report was filed. The vehicle was not repaired. She was unable to provide a VIN. The failure and current mileages were 2200.

- Conroe, TX, USA

problem #3

Jul 312010

Soul

  • 700 miles
The contact owns a 2010 Kia Soul. The contact stated that the driver was traveling approximately 45 mph during rainy weather. The vehicle suddenly began to abnormally veer off the road to the right. The driver crashed into a tree. The driver was injured. A police report was available. The vehicle was destroyed. The manufacturer was not contacted. The current and failure mileage was approximately 700.

- Greensboro, NC, USA

problem #2

Apr 152009

Soul

  • 300 miles
The contact owns a 2010 Kia Soul. While driving approximately 15-20 mph off from a side street, the contact applied the accelerator and the steering wheel began to pull away from him. He stated that he had to hold on to the steering wheel extremely hard to maintain control of the vehicle. The failure would only occur when attempting a turn and simultaneously accelerating. The vehicle was not taken to an authorized dealer or local mechanic for a diagnosis of the failure. The failure mileage was 300 and the current mileage was 9,500.

- Shelby Township, MI, USA

problem #1

Jul 312010

Soul

  • 4,100 miles
I purchased a 2010 Kia Soul and had it about two months when while driving the steering column came off. I took pictures, as I had no control over the wheels, I didn't realize it until my car wouldn't stop. I kept pushing down on the brakes and there was something in the way, that was when I realized it was the steering column. I contacted Kia 24 hour roadside, they transported my vehicle to union city Kia, where I found out from tony in the service center that my airbag needs to also be replaced in the steering wheel because it was non functional. This is day three, as this happened during the weekend, I called Kia today about having a vehicle to stay mobile. I am still waiting on a call back, though my vehicle is covered under warranty, they are stating that I cannot have a loaner car or rental reimbursement.

- Union City, GA, USA