10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 30,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Kia Soul. On two occasions, the wheels locked and the vehicle stalled. The contact also mentioned that the battery failed after one year. When the vehicle was taken to the dealer, they only offered to recharge the battery. A day later, the battery failed. The authorized dealer did not replace the battery and the contact had the battery replaced. The vehicle was repaired according to NHTSA campaign number: 10V388000 (electrical system), but the vehicle continued to stall. The vehicle was taken to two different dealers who were unable to diagnose the failure correctly to repair the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
- Laurel, MD, USA
Dealership changed my brakes on Sept 18. On Sept 19, while driving on highway, all four brakes activated without brakes being pressed. Vehicle decelerated from 65mph to 30 mph and drivers side front brake caught on fire.
- St. Louis, MO, USA
I have my Kia Soul 2010 since October 2009. Approximately in March 2010 I saw one of the front hankook tires had a big bubble. Then for about 3 months later; another tire in this case a rear tire had a bubble too. I spoke with maintenance dealer in puerto rico and they told me it was abuse of my part and need to replace them. In August 2010 the third tire; in front had appear with a bubble too. I am driving this car with these 3 tires with bubbles; I fear for my safety and one day one of them could burst in the highway and cause an accident and lost my life. Its weird a tire have this problem.
- San Lorenzo , PR, USA
I am an owner of a 2010 Kia Soul, purchased in July 2009. Immediately noticed with the slightest moisture on road, car could barely handle at low speeds and the traction light and low air pressure light consistently came on and off. Was told it was "not a problem" by dealer and would wear off. My car was involved in a low speed accident which side swept the right side of the car at a speed of appx 10 mph and drove the left front wheel into curb. Car had passenger side body damage and some heavy scuffing to three wheels which body shop repaired. In October of 2010, clipped curb traveling at appx 20 mph. Severe damage to both right side wheels, had to replace them as well as control arm which seemed to be ridiculous amount of damage for such a small incident however had repairs and alignment done, alignment couldn't be done to specs, suggested I take to dealer. Took car into dealer for allignment and to have sound in front right wheel well investigated. Dealer stated rear toe of car was "out" need to have a body shop look at it. Back to body shop which revealed entire rear axle needed to be replaced and that front wheel bearing blown. Had axle replaced took to dealership to have wheel bearing replaced and another allignment, rear of car would not align to specs. Both dealership and body shop states that either the original specs for car were wrong or perhaps either the original axle or the replacement axle from Kia was built out of specs. My concern is that this is a lightly driven car in town only involved in two very minor accidents and there is this significant, expensive damage only to be told it may have never been right in the first place? I've seen many more complaints about the suspension and low profile tires on internet, thought it was worth reporting. I do not feel safe in this car.
- Ohio, OH, USA
- Wilkes Barre, PA, USA