10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
45,302 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Jan 262021

Soul

  • 80,000 miles
My 2011 Kia Soul I bought off of a friend. It drove great only had 80000 miles. However when I got it 3rd gear would sometimes be hard to get in gear and grind. I just reached 100000 miles and I got up for work today and it wont go into gear in first or reverse. I did some research and seems its a common problem for these cars. Im hoping its not my transmission but im going to shop in an hour. A recall needs to be addressed for this vehicle. Even the miles on my car a transmission should not be needed. This started on a interstate shifting coming off of the ramp 5th gear I couldnt get it in I had to force it.

- Wilmer, AL, USA

problem #11

Mar 132017

Soul

  • miles
Theres something really wrong with my engine and other mechanical issue. I've been to Kia dealership and they wont fix it because theres no recalls that have been announced. The sensor lights keep turning on and once I check it it says nothing is wrong, but the light is still on and it will turn off whenever it feels like it, also the smell of the engine smells like its burning and the car get really hot as if the heater was on.

- Lakewood, CA, USA

problem #10

May 172019

Soul

  • 85,000 miles
The line holding my automatic transaxle fluid is leaking at such a rapid rate that my car is not driveable. The check engine light did not come on in my car until I was unable to safely operate my vehicle and switch gears on a highway. The part is severely low nationwide, potentially on back order.

- Annandale, VA, USA

problem #9

Jan 042019

Soul

  • 108,500 miles
Head-gaskets and/or thermostats failing under normal driving conditions and low miles. I am on 2nd head-gasket and 4th thermostat and only at 109000 mi. Twice this has happened while driving on freeway and twice while around town. Fluid levels were good and other maintenance done regularly. I have talked with multiple Kia dealership service departments and they start by saying that is not normal then after looking over the car saying its a normal thing for Souls. These failures have caused the engine to overheat each time once the thermostat sticks closed. No engine warning lights and temp gauge only showed the overheat 2 out of four times. They seem to be failing fairly regularly around 20000 mi.

- Duluth, MN, USA

problem #8

Dec 272018

Soul

  • 72,735 miles
The clutch has gone out twice. The first time was at 54029 and date of 1/17/17. Less than six months later I took it back to the dealership and told them that it was slipping on takeoff. They said that everything was fine. This time it 72735 and date of 12/28/18. The bill for the first time was $1445.79. It is rediculous that it goes out so soon. I have read on line that Kia uses a valve on the slave cylinder that causes slipping.

- Attica, IN, USA

problem #7

Jul 312017

Soul

  • 56,300 miles
I purchased Kia Soul plus with automatic transmission 2 months ago from original owner with 53,000 miles. Vehicle "lagged" momentarily while transmission upshifted. I assumed characteristic of car. Approx. 2 months after purchasing car while driving on freeway with my fianc' @ approx. 65mph the transmission suddenly & drastically downshifted into (I believe) 2nd or 3rd gear, with no provocation on my part. If my fianc and I were not wearing seat belts, the sudden change of speed, our heads would have certainly hit the front windshield. My fianc' is scheduled for spinal cord surgery sometime this month (August). Her neuro-surgeon informed us that another similar situation could possibly cause her to be quadriplegic, or even death. I immediately exited freeway, however, car would not shift past 2nd (or 3rd) gear, limiting car to 30 to 35mph driving home on side streets. Car was parked overnight, and next day drove normal again, for one week. On July 31, 2017 while taking car to citrus Kia in Ontario, ca, for evaluation of transmission, vehicle did same thing again. Sudden downshift drastically slowing down car to 35mph. Again, would not shift past 2nd (or 3rd) gear. I was only occupant. Aware of Kia's tsb #033 outlining tcm's upgrade on transmissions built prior to Aug. 2010, (mine built June 2010) the service writer at citrus Kia stated upgrade was done in Oct. 2010. I am anxiously awaiting their findings. Hopefully today. (8/1/2017) Kia's powertrain warranty is 100,000 miles or 120 months to original buyer, subsequent buyers is 60,000 miles or 60 months. Soul is past 60 months warranty limit having 72 months of service. However, under mileage limits at 56,000 miles. The vehicles transmission problem is most definitely a safety issue which needs to be addressed. Thanks for your time and consideration!

- Chino, CA, USA

problem #6

Sep 122015

Soul

  • 36,000 miles
A bad bearing, caused air pressure in left tire to inflate to a dangerous psi, that could blow tire, causing an accident at high speed and death. The vehicle was being used to drive 525 miles, from dallas to Kansas City, mo. Driving conditions were dry, with 85 deg outside temp. After driving 200 miles, the left tire heated up to a dangerous 45psi, causing the tire indicator light came on. We stopped to check tire and air pressure, found dangerous psi and released air to safe 32psi. After 150 miles, the left tire again re-inflated to dangerous 44psi again. We immediately pulled into walmart, replaced two front tires, thinking it was a worn left tire, but tire was graded at a #4, half wear. Both new tires were at proper inflation. After 175 miles, light came on again, driving on turnpike, at 65mph. Air psi was 46psi on the left tire, again. We removed 14 pds of air and drove 50 miles home. After taking it to a certified Kia service garage, they said it was the bearing and replaced the left bearing, at no charge, saying it was under warranty. The vehicle was not in an accident nor was the bearing damaged in any service repair process, indicating only reason for failure of bearing as poor manufacturing and/or installation. Bearing is either made with inferior material or not properly lubed/packed.

- Kansas City, MO, USA

problem #5

Jan 022015

Soul

  • miles
I took my Kia Soul in for a oil change and transmission oil change. The mechanic let me know that the axle shaft on the right side of vehicle was leaking and needs to be replaced. He was unable to locate thr part because my vehicle is a new model and that part in not in circulation yet. I called the dealer and he wanted to charge me $650 to install the new axel. This is ridiculous why this part is already wore out and the Kia dealer reported that they will not cover the parts and labor because my vehicle is over the 60,00 mile warranty. I just want to know if other vehicles that year have the same problem.

- Riverside, CA, USA

problem #4

Apr 022012

Soul

  • 7,500 miles
On numerous occasions (approx 10 during last 2.5 ) after my 2011 Kia Soul passed 1-yr mark, rpms will suddenly increase w/no pressure on accelerator. Usually occurs during repeated light intermittent braking/light acceleration during slow & go rush hr traffic, speed range approx 8-15mph. While just creeping for a couple miles at 8-10mph, rpms suddenly increase & stick at almost 2000rpm - much like a "stuck throttle" in the old days when a tap on accelerator would release it. Tap on Soul accelerator does not "kick down" the rpms, remain stuck at higher rpms. This pulls car forward with no accelerator applied & brake firmly depressed. Can only be remedied by turning car off. Ok when start up again. Reported 2-3 times to dealership service, they find nothing. Very unnerving, feels like Toyota uncontrolled acceleration problem that was blamed on floor mats. Kia floor mat not out of position when this occurs. I now dread/try to avoid slow&go rush hr driving for fear the problem will recur.

- Novato, CA, USA

problem #3

Apr 012014

Soul 4-cyl

  • 34,800 miles
My Soul is a five speed, I was stopped at a stop light, in first gear ready to start accelerating, when I realized, my car was reversing instead of going forward. I could not get it out of reverse, no matter what gear I shifted to. Other family drove my car as well, and had the same issue. Every gear is reverse, it is not always happening, but it happens every once in awhile. Had to have it towed to where I bought it, because I could not get into first to move it.

- Painesville, OH, USA

problem #2

Jan 202013

Soul 4-cyl

  • 22,791 miles
The clutch and fly wheel wore out on the car at 22K miles. This is extremely early for a clutch to fail. The clutch failed on a busy highway (I-81) and I was forced to pull over in an unsafe location. I have driven manual transmissions for many years and have never had a clutch fail at such a low mileage.

- Arlington, VA, USA

problem #1

Dec 292012

Soul

  • 40,000 miles
The contact owns a 2011 Kia Soul. The contact stated that while driving 75 mph with the cruise control activated, the vehicle began to loose power. The vehicle resumed normal operation once the cruise control function was disengaged. The failure recurred with the illumination of the check engine light. The vehicle was towed to the dealer for inspection where they stated that the transmission fluid needed to be drained and replaced. The vehicle was repaired but the failure recurred. The manufacturer was not notified. The failure mileage was 40,000.

- Gainesville, FL, USA