10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
45,250 miles

About These NHTSA Complaints:

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problem #4

Apr 192024

Soul

  • 157,000 miles
The contact owns a 2011 Kia Soul. The contact stated while driving 30 MPH and making a right turn, the contact veered to the side of the road, and the vehicle stalled. The contact stated that there was smoke coming from the hood. The contact opened the hood and noticed smoke and coolant in the engine compartment. The vehicle was towed to an independent mechanic, who informed the contact that the failure was due to the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 157,000.

- Binghamton, NY, USA

problem #3

Jul 022013

Soul 4-cyl

  • miles
I bought my car from Mazda in hilo, Hawaii. After three months the A/C when it is turned on, would work for 5 minutes or so, then it will blow warm air. The Mazda dealership in hilo, Hawaii tried to repair the A/C problem once, the problem persisted, then Mazda sent me to the Kia dealership which tried to fix the A/C problem twice, with no success. I since moved to oahu in April 9th, 2014. The A/C problem is still on going. My niece bought Kia Soul 2011 here on oahu and her car has the same A/C problem, I have. Is there other Kia Soul 2011 owners with the same A/C problem?

- Kaneohe, HI, USA

problem #2

Jul 302012

Soul 4-cyl

  • 24,000 miles
Air conditioner I actually found this out by accident. I bought a portable explosive gas detector from menards (model number: 240pgd) mainly for my sister who lives in a trailer park and has become severely ill from a sewer gas smell in the court. Just before I left for my sister's place, I thought I would try out this gas detector in the cabin of my car near the A/C vent. I looked at the specs for this explosive gas detector and the temperatures were within testing range. The explosive gas detector showed high concentrations of explosive gas by beeping and showing a red led. I tested several times at different temps with the A/C on and received red led lights and warning beeps. While it did not specify which explosive gas, this detector detects acetylene, butane, methane (natural gas) and propane. I did look up air conditioner refrigerant and found that cars in the us may use a butane/propane mixture. My wife and I have been getting headaches with increasing intensity and wonder if this is why. I'm glad that we are not smokers or we would have blown up or been blow torched by the A/C. the detector did not detect explosive gas when I took it back into my house as a reference.

- Bloomington, IL, USA

problem #1

Jan 092012

Soul

  • miles
The whole front of the car was on fire and the wind shield exploded. Everything melted down and car is totaled. This incident was caused by an interior malfunction with the car. Would like Kia to replace this car with a new car because this was a new car that I purchased through Kia.

- Willowgrove, PA, USA