10.0
really awful- Crashes / Fires:
- 21 / 0
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 50,349 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Driving 36 mph and got hit in drive side and the airbags didn't deploy
- Princeton , WV, USA
The contact owns a 2011 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the cruise control was inoperable. The vehicle was taken to an independent mechanic who diagnosed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
- Cave City, AR, USA
I was traveling South bound on AZ sr 95 at 45 mph. Other vehicle was North bound and made a "U" turn in front of me. I could not avoid hitting him broadside at approximately 20 mph. Air bags did not inflate.
- Lake Havasu City, AZ, USA
I was involved in a front end collision at about 40 mph and the airbags did not deploy. A car failed to yield came across the intersection and I impacted the passager side of her vehicle.
- Conway, SC, USA
The contact owned a 2011 Kia Soul. While at a complete stop, the contact's vehicle was rear ended by another vehicle going 75 mph. The contact while trying to get out the way was struck a second time, which caused her to crash into a different vehicle. The air bags did not deploy. A police report was filed. The contact sustained a broken neck that required medical attention. The vehicle was towed to the contact's insurance company where the contact was informed that the vehicle was totaled. The vehicle was not diagnosed for the air bag failure. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 170,000.
- Tulsa, OK, USA
The contact owned a 2011 Kia Soul. While driving approximately 35 mph, the contact rear ended another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head, back, and neck, which did not require medical attention. A local dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle was destroyed and towed to the contact's residence, and was later towed to a towing facility. The VIN and failure mileage were unknown.
- Jacksonville Beach, FL, USA
The contact owns a 2011 Kia Soul. The contact stated that while driving at any speed, the brake lights failed to illuminate. In addition, the air bag warning light illuminated intermittently. The contact also stated that the ECM warning light illuminated and the head lights failed to illuminate. The failure occurred after the vehicle was serviced for a stop lamp switch and the under body corrosion recall. The failures were not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 160,000.
- Louisville, KY, USA
Air bags did not deploy during collision. Seat belt tensioner front passenger side did not engage.
- Austin, TX, USA
My daughter was traveling on a country road at 50 miles per hour. Another vehicle crossed into her lane, hit her head-on and she died on the scene. When the police department arrived to investigate, they noticed that the steering wheel of her Kia Soul detached from the column and they located the steering wheel (airbag deployed) in the floorboard behind the driver's seat.
- Round O, SC, USA
The contact owns a 2011 Kia Soul. While driving approximately 45 mph, the seat belt unlatched and struck the contact in the face. The air bag light illuminated. The contact called a local dealer and was informed that there was no recall. The manufacturer was not made aware of the failure. The contact sustained a minor cut that did not require medical attention. The failure mileage was 86,285.
- Clarcona, FL, USA
The contact owns a 2011 Kia Soul. The contact stated that while driving at approximately 35 mph during icy road conditions, the contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. The contact and the passenger sustained unknown injuries that required medical attention. The vehicle was towed to the contacts residence. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
- Harriman, TN, USA
Airbag did not deploy in serious frontal impact - a truck pulled out in front of me and I hit it at approximately 45-50 mph, 5 lane business hwy
- Vilonia, AR, USA
The contact owns a 2011 Kia Soul. While driving approximately 35 mph, the contact lost control of the vehicle and it rolled over three times and crashed in an embankment. The air bags failed to deploy. A police report was filed. The driver sustained a minor cut that did not require medical attention. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not provided.
- Walnut, CA, USA
My Soul was involved in a side imoact roll over crash im which the passenger seat belt unlatched and theee was no air bag deployment O was traveling at approximately 60 mph and the truck that struck the drivers side was traveling at approximately 30 mph...updated 08-06-15
- Commerce, GA, USA
The contact owns a 2011 Kia Soul. The contact stated that the vehicle was sideswiped and the air bags failed to deploy. A police report was filed. The contact sustained a brain injury that required medical attention. The vehicle was towed to an independent mechanic where the air bag sensor was reset and the vehicle was repaired. The contact was involved in another accident where the air bags failed to deploy again. The manufacturer was made aware of the failures. The failure mileage was 30,000.
- Colchester, VT, USA
My son and I were in a severe crash. We were hit from behind at about 50 mph by two cars. We were knocked off the road and down a drop off. We landed and went over large boulders. Car was totaled. Front end and rear end gone. Two wheels came off. No air bags deployed. This is a great concern for people that may want to purchase the Soul. All other vehicles in the crash had air bags that did deploy. I think if our air bags were working properly then my son and I may of not had such severe injuries to our heads, backs and necks.
- Custer, KY, USA
The contact owns a 2011 Kia Soul. The contacted stated that while driving at approximately 10 mph and going over a pot hole, the brakes failed to respond and there was an abnormal noise coming from the brakes. As a result, the contact crashed into the rear of another vehicle. The air bags did not deploy. A police report was filed and there were no injuries reported. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.
- Urbana , IL, USA
The contact owns a 2011 Kia Soul. While driving at an unknown speed, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries and a police report was filed. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was unknown.
- Lucerne Valley, CA, USA
I was thrown against the drivers door (yes seat belt was properly on) and suffered a tbi as well as extreme bruising along the entire left side of my body why didn't the side curtain airbags deploy?. I was rear-ended and the right rear tire was where the passenger seat used to be.. also the drivers seat broke in the prone position on impact as I was spinning across two opposing lanes of traffic.
- Lehigh Acres, FL, USA
- Ivins, UT, USA