10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
73,403 miles

About These NHTSA Complaints:

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problem #31

Jun 012021

Soul

  • miles
Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it-??s my blower motor itself, then took it to Kia and was told it-??s not and they put my old one back in and didn-??t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to the speed of 40Mph stop at the red light and then my vehicle starts to stall, refused to go faster then 40mph and was fighting it, at 7rpms. Local shop said it was some sort of sensor, had another mechanic look at it and found that KIA hadn-??t put my Cars Computer back on my vehicle, so it was just flapping around, once he reconnected it the issue disappeared. Following this I have had a ticking engine for 2/3 years. Local mechanic said it was my Engine lifters, so we replaced all 18. The noise never stopped. I brought it back and was told I need a replacement engine the long block specifically, I couldn-??t afford to replace it, years later it-??s still making this noise at start up, in idel and when driving and becomes louder when I accelerate. I have had a hard time getting my vehicle to accelerate to HWY speeds at an efficient and safe level, having to use hazard lights. My car has had a gas fuel leak, repaired. I had to get a rental car. The blower motor relay has to be replaced every 3/4 months since it failed the first time years ago in order for my AC/heat to work, I-??m a single mother, who is disabled with a special needs child, and a very low fixed income, this is a major safety concern on top of the HECU recall, I have asked for a buy back or a refund or replacement vehicle and have been denied, or at least reimbursement for the costs associated. Kia is negligent and obviously doesn-??t seem to care whatsoever about their customers or their safety. If I could afford it I would sue them. Fire hazard, engine fire, stalling, ect.

- Fergus Falls, MN, USA

problem #30

Apr 032024

Soul

  • miles
Despite being assured for years by KIA that my vehicle was not affected by this recall, I received a recall notice in DECEMBER 2023 for the HECU. Now it is April, and my vehicle still is not repaired because KIA STILL has not supplied the part required to fix this safety issue. Because of the high theft issue of my vehicle, I cannot park it outside and KIA is now telling me I cannot park the vehicle inside because of fire hazard. I have had to pay a higher insurance premium just to keep my car insured and have even been denied insurance by Farmers and Progressive. I am afraid to drive my car and how am I supposed to afford another car? Some dealers will not even consider the car as a trade in.

- Ramah, NM, USA

problem #29

Feb 012024

Soul

  • 0 miles
The contact owns a 2012 Kia Soul. The contact stated that the vehicle was driven to a local dealer to have the vehicle checked due to recall, NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact was contacted by the dealer and was advised that the check engine warning light was illuminated and that the vehicle needed to be diagnosed. The contact stated that the vehicle was diagnosed and that the vehicle needed a BGC Fuel Induction service. The contact picked up the vehicle and was advised by the dealer to drive the vehicle for 100 miles and then return the vehicle to the dealer to inspect the vehicle. The contact stated that after picking up the vehicle, she was driving at approximately 30 MPH, when the vehicle started losing motive power. The contact stated that the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond, and the vehicle decelerated to 5 MPH. The contact had the vehicle towed to the same dealer. The vehicle was diagnosed, and the dealer determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that her daughter called the dealer to check on the repair status of the vehicle and was advised that the engine had seized and needed to be replaced. The manufacturer was informed of the failure. The failure mileage was unknown.

- Florissant, MO, USA

problem #28

Nov 132023

Soul

  • 99,700 miles
The contact owned a 2012 Kia Soul. The contact stated while stopped at an intersection, the vehicle independently accelerated while depressing the brake pedal. The contact steered the vehicle to the left in an attempt to stop the acceleration and repeatedly depressed the brake pedal. Due to the failure, the contact hit a curb, a sidewalk post, and finally, a retaining wall which stopped the vehicle. The sidewalk post was damaged due to the crash. The contact was unaware if any warning lights appeared on the instrument panel. The air bags did not deploy at any time during the failure. A woman was knocked over by the vehicle as a result of the failure. The woman sustained a cut to her right hand and suffered pain to the right side of her body. The woman was taken to the hospital by ambulance for treatment, her whereabouts remain unknown. The contact was treated at the scene by paramedics but did not need further medical assistance. A police report was filed. The vehicle was towed from the scene to an independent mechanic and was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was 99,700.

- Oakland, CA, USA

problem #27

Sep 272023

Soul

  • miles
Driving down the highway at a speed of 65mph and my car just began to idle and slowed down to reducing speed quickly. I could not give it enough acceleration to pick up speed. I pulled over to shut my engine car off. Turned car back on and my rpms to shift to 2nd gear were low. I had to shift my gears quickly to be able to drive. Since then, my engine light is blinking and I cannot go faster than 50mph

- Fredericksburg, TX, USA

problem #26

Feb 242022

Soul

  • miles
The series of events leading to my theory of what is wrong with my 2012 Kia Soul: 1. Steering coupler replacement in March of 2021 left my steering wheel sideways instead of straight, air bag light remains on, and traction control light as well. The after-market (I assume) cruise control is automatically on when car is started. Must turn off manually. 2. U-joint connecting to steering column fell onto my feet while driving in December of 2021. I slid it back on, but it slipped off approximately 4 more times in the next month before it was strongly secured. 3. Alignment performed in February 2022. Approximately 2 weeks after the alignment, my car started stuttering, if you will, prior to shifting into third gear. Then, again, prior to each shift into the higher gears. It stalled a few times in response to this action. While accelerating, the car begins to jerk severely, as if the brakes are being pumped. It doesn't do this immediately, but only begins once it's warmed up. Several sensors have been replaced. Fuel filter replaced. It's a standard, but the transmission was replaced after I purchased it in 2018. After hooking up to the code scanner at the parts store, the Steering Tilt Sensor is the code shown. My theory is this: When the steering coupler was replaced leaving my steering wheel in the turned position, and then aligning it with it in the wrong position, that threw the tilt code. Maybe it's jerking because it thinks I'm turning when I'm not, and it could possibly be engaging the abs to slow me down while it thinks I'm turning. Would I be wrong in assuming that if I get the steering wheel straightened, get another alignment, and clear the steering tilt sensor, my car will act normal again? I am uncertain what system or part failed, but it is definitely available to be inspected. I could have died when the u-joint fell off if I hadn't been almost to a stop sign every time. The problem continues, but has not been addressed or confirmed by a dealer.

- Arp, TX, USA

problem #25

Dec 312020

Soul

  • 0 miles
Upon my last service at the dealership they told me my oil was low. This was the first time ever having to add oil. I continued to monitor the issue. Last week we drove the car approx 50 miles home. The next morning the car would not start at all. We had it towed to the dealer and they told me the engine is gone. The car has 97,000 miles and has been maintained myself for the last 6 years using synthetic oil.

- Dallas, GA, USA

problem #24

Nov 302020

Soul

  • 120,000 miles
Tried starting the car one morning and the entire dashboard is black. No readings for any of the gauges and shifter stuck in park. Car was drivable after releasing the gear with the shift lock release, but nothing on the instrument cluster working. Couldn't see odometer, fuel gauge, heat gauge because it wasn't moving or lit up.

- Devine, TX, USA

problem #23

Aug 032020

Soul

  • 112,000 miles
I just bought my car in April and with registration papers I received recall papers stating 2 recalls for my vehicle I didn't think it was legal to sell vehicle without having it fixed.?? next I. take my vehicle to Kia dealer on Monday August 3 to fix recalls they.said.no codes show.. I drive home 45 MINIaway. Car dies. Inext morning.it.dies.again wont start.. I looks under the hood and there.is a.wire buring through my fus box which was not there before and now I have no.power to my vehicle and something isn't right I know that wire wasn't there before.

- Hutchinson, KS, USA

problem #22

Feb 212020

Soul

  • 68,000 miles
Car is in P as rk. Car is not moving. Car is not already started. Often the car won't start. Interior lights come on when key is placed in ignition, but wont turn over. You have to wiggle the shifter or turn the steering wheel. It will eventually start. Car gurus has over 150 identical complaints. It appears it's a coil of some type. Multiple vehicles various years. He dealerships often just recommend replacing starter or battery. But the issue remains. It's a product defect. Should be a recall.

- Manhattan, KS, USA

problem #21

Apr 022019

Soul

  • 95,000 miles
Car is jerking/bucking and misfiring while idle and when driving it jerks. Car check engine light constantly turns on and off on its own.

- Rockwell, NC, USA

problem #20

Aug 042019

Soul

  • 36,221 miles
Steering wheel makes a loud popping noise it is getting worse by the day. The lights flicker when turned on inside and outside the vehicle.

- Topeka, KS, USA

problem #19

Jun 252019

Soul

  • 120,000 miles
No engine warning lights on. At random, engine will lose power, but does not quit. No matter how much you try to accelerate, car only reaches approximately 30 mph. Observed to happen after turning ignition key and nothing happens. However, occurrence is random, and no engine warning code is given. Mechanics find nothing wrong, due to no warning code.

- Monroe, OH, USA

problem #18

Apr 302019

Soul

  • miles
After work on 4/30/19, I was speaking with the parking deck attendant. The car was in drive, but I had my foot on the brake. It started shaking and sounding rough, as if it were struggling to stay on. I drove it for a few miles, but was afraid to drive more than 35 or so mph. It was shaking and making noise the entire way. I only drove on the interstate to the next exit, so that I could find an open parking lot just in case it cut off on me. I called aaa and got a tow home due to the lateness of the hour. The next morning, aaa towed me to a aaa car care facility and I let them do repairs. I was told that ignition coil # 4 was bad and had to be replaced, and that it would be better to replace all 4 coils. I only had enough money to replace the bad one, plus the spark plugs and air & cabin filters that the mechanic recommended. He said that the other 3 coils should be replaced as soon as possible.

- Decatur, GA, USA

problem #17

Jan 012019

Soul

  • miles
Where do I start, my 2012 Kia Soul has about 86,000 miles and has experience issues over the past few years. It started a few years ago where I changed my left brake light and discovered it was an ongoing issue where bulb is burnt and have to replace about twice yearly. Second, sometimes when I go to crank my car it would start faintly then stall out and I will have to retry again until it cranks correctly. This having also been occurring for a few years. Third, within this past year I've experienced A/C control problems. When I go to turn it on it wont do anything, no defrost/blowing/hot/cold nothing. Then I would proceed to keep trying to turn off and on and out of no where it just starts on its own. Sometimes it's scary especially when I need to defrost my windows and it decides not to work. Took it to sun auto repair shop and they couldn't figure it out and said and I quote "it has a high failure rate", whatever that means. Fourth, the passenger side window will not respond to the driver side control button. Dont know if it's an electrical issue. This has also started within this past year. Finally, about a few months ago my steering while started making this annoying clicking sound when I turn the steering wheel left to right. That is while driving and parked or stopped. It just keeps clicking every movement, bumps and turns. Suddenly I recieved a letter about this given warranty recalling my vehicle to get fixed. Now I'm questioning whether or not if my other problems are common in other vehicles and is on the roll to recall

- Georgetown, TX, USA

problem #16

Oct 012012

Soul

  • 5,000 miles
Received a letter from Kia stating to have my steering checked out. I am hearing a popping noise when I turn left in the steering. It pulls to the right when driving the Kia dealership is saying there's nothing wrong. But there's got to be something going on and they keep trying to tell me that there's nothing wrong. Also there's a suspension noise coming from the rear when I go over a great or anyting even a small little dent in the road it sounds like the whole back end of my car is going to fall apart another issue with the brakes when I apply the brakes my lights dim on the inside of my vehicle then when I go the lights will go bright again.

- Vancouver, WA, USA

problem #15

Dec 012018

Soul

  • 1,000,480 miles
Car was great until it reached the 100000 mile mark. Then it loses all power and dies while going 65 to 70 mph on freeway! it is going to get me killed! when happens, the RPM gauge quickly plummets to zero and remains there at zero after I get it restarted. After it sits for about 15 minutes it starts fine with the RPM gauge giving an actual reading. This is happening about 3 times in a 25 mile span!

- Columbus, OH, USA

problem #14

Mar 082019

Soul

  • 207,465 miles
My 2012 Kia Soul (base) with the 1.6L gdi recently had a problem on I-80 traveling between des moines, ia and denver, co. (there had been no prior symptoms) after reaching around 65 mph, the engine began misfiring emmiting obd error code 0336 indication a bad crankshaft position sensor. I stopped at the nearest autozone, bought a appropriate replacement, and installed the part in the parking lot. Upon ignition, the car immidiately began misfiring and died. On the second attempt, the car started and misfired; but it sent the same 0336 code then the tachometer died. Although the techometer died, the engine continued to idle (and run) without further misfires. Upon seeing this, I figured it was the cam shaft position sensors (as the symptoms are very similiar). I found, and replaced both engine mounted cam shaft position sensors, but no new symptoms untill I test drove the vehicle. During the test drive, the vehicle emmited 3 obd codes, and didnt start misfiring until the tachometer went over 3500 RPM. By then, I was doing a highway test on I-80 outside Lincoln, ne, and the car just died at around 55-65 mph. It emmited code 0336 for a bad crankshaft position sensor, 0565 for cruise control on signal malfunction (I have the base model, so there is no cruise control), and 0517 for battery temperature circuit malfunction. I managed to get the vehicle off the interstate, and back home where the problem changed again. Now it misfires untill the tachometer hits 3500, then the tachometer dies and the vehicle appear to run normal (dispite the reoccuring odb2 codes 0366, 0517, and 0565) it appears the engine heated up enough to burn out a brand new crankshaft position sensor, and cause problems with the battery. (and possibly the ECU as it now reports my non-existant cruise control is malfunctioning)

- Laurens, IA, USA

problem #13

Nov 012018

Soul

  • 88,282 miles
Was going down ten, Kia can't determine if my power steering want bout while going down the highway going 55, and then hitting a deer. The body work has been fixed but my vehicle has no power steering. Power steering is not responding - mdps will not communicate with vehicle. Failure in electronic mdps at top of steering column. They checked all connectors, and no physical damage to column itself. Found C1503 -ESC/ecs (esp) error and C1687 - time out vsm2 (mdps) failure. Diagnosis says I need a power steering column and motor assembly. Geico refuses to cover this saying it's a common electrical power steering issue with Kia's. if these are messing up electronically while driving this year for 2012 should be recalled. It feels as if insurance has found a loophole to not cover Kia Souls with power steering. I also saw a corrosion issue recall and my car was from Ohio which I lived there years with it before moving to Virginia. No one at the newport news Virginia Kia even mentioned the recall for my VIN #, I found it while registering my Kia online.

- Clareont, VA, USA

problem #12

May 102018

Soul

  • miles
Car would not start, it was found that the wire covers and wires were disinigrated. It was taken to shop and repaired. Then two weeks later happened again, then again on 5/10/18 the car would not start again. Vehicle was towed to shop and mechanic had advised that it was the same issue but different location, this time was worse and was told that if the vehicle would have started that it would have possibly caught on fire and endangering the safety to myself and other occupants. Was also informed that Kia uses a soy based peanut oil coating for the wires. He informed that this would attract animals. I have spent over $900 for these repairs. The mechanic advised that Kia is aware of this and there are no recalls as far as he is aware of.

- Pasadena, MD, USA

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