The contact owns a 2012 Kia Soul. The contact stated that while making a left turn a second vehicle crashed into the passenger side of the vehicle. During the crash no air bags deployed. The driver sustained a minor neck injury which did not require medical treatment. A police report was taken at the scene and the vehicle was towed away. In a second incident the vehicle crashed down an embankment and again no airbags had deployed. The driver sustained a minor neck injury that did not require medical treatment. Recently while operating the vehicle the check engine light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and engine was burning excessive oil and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 90,000.

- St Peters, MO, USA

On 4/7/2022 I was advised by Mike at Auffenberg Kia Group in O'Fallon, IL (618)624-2277 that the problem with my car stalling and starting is the catalytic converter. I had my car towed to the Kia Dealership and the diagnostic code that the car was giving is P0335. After replacing the crankshaft sensor, the car continued to stall and struggle to startup. The service repairmen advised me that they spend 9.5 hours of diagnostic time with Kia troubleshooting the problem because everything was testing good. The service repair and kia decided that the issue is the catalytic converter. The kia service repairmen also advised me that they opened a case with kia, case number 14741430 to try to get the repair covered under the recall but Kia's district manager declined the repair. My engine is 2.0L and the recall is for engines 1.6L. I ask that Kia does the right thing and repair my vehicle.

- Madison, IL, USA

The contact owns a 2012 Kia Soul. The contact stated while driving at various speeds, the contact noticed that the engine was excessively consuming engine oil. The contact stated that occasionally the vehicle would shudder and stall with the check engine warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the catalytic converter needing to be replaced. The contact had the spark plugs replaced however, the failure recurred. The contact related the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was informed of the failure, and informed the contact that they would place a request with the local dealer to perform a free oil change. The dealer declined to honor the request. The failure mileage was approximately 70,000. The VIN was not available.

- Bloomfield, CT, USA

The contact owns a 2012 Kia Soul. The contact stated that while driving at low speeds the vehicle overheated and stalled without warning. The vehicle was towed to an independent mechanic where the contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were not contacted. The contact referenced NHTSA campaign number: 19V120000 (engine, engine and engine cooling) as a possible solution to the failure. The failure mileage was 133,668

- Baton Rouge, LA, USA

The contact owns a 2012 Kia Soul. While driving approximately 40 mph, the check engine warning indicator illuminated and the vehicle started to sputter. The vehicle did not stall and was taken to an independent mechanic. The mechanic diagnosed that the catalytic converter failed and fault code: P0240 appeared. The vehicle was repaired by a muffler shop. A dealer was not contacted. The vehicle was included in NHTSA campaign number: 19V120000 (engine and engine cooling). The manufacturer was contacted. The approximate failure mileage was 140,000.

- Waleska, GA, USA