Steering is making a loud clunking noise when the steering wheel is turned. Dealer service dept says it is a coupler must be fixed before I lose the ability to steer. I am afraid to even drive the vehicle to the dealer since it could lose steering. The car only has 31000 miles on it.

- Deltona, FL, USA

Steering makes a clicking noise and feels like it might lock up at low speeds.

- Tavares, FL, USA

The contact owns a 2012 Kia Soul. The contact stated that the steering was faulty and extremely loose. The contact had to use excessive strength to steer. There were no warning indicators illuminated. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 19,000.

- Miami, FL, USA

Kia flexible steering coupler 56315-2K000fff completely failed 12/2018. Same complaint as hundreds of other owners of 2012 Kia Souls. Plastic steering coupler completely falls apart cause extremely dangerous play and bad banging while turning in either direction. Going over road holes, speed bumps and even road reflectors cause the steering wheel to pull in either direction as well as drifting issues. Defective part will eventually cause breakdown of electric power steering unit. Kia dealership in lake wales, fl quoted $450 to replace the $10 star shaped coupler stating the costs are mainly in labor. These repair costs should not be the responsibility of the owner. The part should not be considered normal wear and tear. It is a poor design on the part of Kia. The 2012 Soul should be included along with the 2014-2016 recalls currently in effect for the exact issue. I also own a 2015 Soul and have received my recall notice for the coupler repair. (we also own a 2017 sportage) why are the 2012 owners being left out and disregarded? the part is the same, the labor is the same and the potential danger and further damage is the same. Kia should step up to the plate and do the right thing before a class action lawsuit is filed and cost them a substantial amount more. Kia's lack of customer care, concern and commitment to the 2012 owners is disrespectful and shameful. I truly and sincerely hope Kia will take notice of our complaints and plea and help us.

- Winter Haven, FL, USA

The steering column makes a clunking noise when being turned, while stationary or moving. 90,000 miles on car, afraid the steering may give out... has been getting progressively worse since initial clunking began at about 70,000 miles

- Cocoa, FL, USA

Steering suddenly became loose with a "click" on either side of play. Was told by Kia dealer that the steering column had to be replaced at a cost of $1843. If I didn't fix it, my steering might go out at any time. Kia covered the same problem with recalls on later models but refused to cover this because of vehicle age, even though it's not a mileage or age issue, it's a dangerous design flaw. I've found dozens of identical complaints online.

- Grand Prairia, TX, USA

Steering column makes a rather loud knocking noise as it's being while the car is stationary and when it's in motion. Steering coupler should be recalled not made for the consumer to foot the bill on inferior products.

- Land O Lakes, FL, USA

Loud clunk on turning the wheel sounds like coupling is faulty. Occurs stationary and moving though appears to decrease when moving faster. Concerned this is a significant safety issue for the vehicle.

- Katy, TX, USA

The steering wheel makes a knocking noise when turning and when stationary. The steering wheel feels like it's moving on it's own, I have to hold it very steady to keep control. I inquired about this issue and was told the steering coupler needs to be replaced, and it would cost $200. This is clearly a defect in these model cars based on the volume of complaints about the same thing. I started noticing it around 70K miles. This should be addressed as a recall. It's a safety issue.

- St. Augustine, FL, USA

Steering column coupler to mdps is of poor design and fails prematurely. Kia has recalled the same part in the optimas in the same years and future models have been affected as well. If not replaced the steering column can completely disconnect from the steering wheel and result in a complete loss of control. This has not directly happened if the parts are replaced due to the other symptoms of knocking or clicking but is a significant design flaw for using inferior plastics in critical component of driving control. Reference tsb cha 44-2014, cha 74-2016

- Summerville, SC, USA

The contact owns a 2012 Kia Soul. The contact heard an abnormal noise when the steering wheel was turned in either direction. In addition, there was a strong vibration coming from the steering wheel while the vehicle was in operation. A dealer had not diagnosed the failure. An independent mechanic was not contacted. The manufacturer had not issued any recalls for the electric power steering; however, there were six tsbs for the steering. The contact was uncertain if there was a permanent remedy from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 69,000.

- Austin, TX, USA

Steering wheel has developed significant "play" in being able to move 1-2 inches either way with an audible clunk when it reaches the point of actually engaging the steering mechanism. There are multiple reported incidences of steering column problems on the 2012 Kia Soul that have usually been linked to a faulty steering coupler (). later year models have been recalled for steering column problems, but not the 2012.

- Spring, TX, USA

Was going down ten, Kia can't determine if my power steering want bout while going down the highway going 55, and then hitting a deer. The body work has been fixed but my vehicle has no power steering. Power steering is not responding - mdps will not communicate with vehicle. Failure in electronic mdps at top of steering column. They checked all connectors, and no physical damage to column itself. Found C1503 -ESC/ecs (esp) error and C1687 - time out vsm2 (mdps) failure. Diagnosis says I need a power steering column and motor assembly. Geico refuses to cover this saying it's a common electrical power steering issue with Kia's. if these are messing up electronically while driving this year for 2012 should be recalled. It feels as if insurance has found a loophole to not cover Kia Souls with power steering. I also saw a corrosion issue recall and my car was from Ohio which I lived there years with it before moving to Virginia. No one at the newport news Virginia Kia even mentioned the recall for my VIN #, I found it while registering my Kia online.

- Clareont, VA, USA

2012 Kia Soul steering coupler defect, attached is my receipt to repair a defective plastic steering coupling that resulted in a steering hazard (shimmying, shaking, vibrating) while making a road trip to fl. Unfortunately Kia corporate refuses to accept this as a defect issue even though they extended their Kia optima warranty on this defect due to the amount of problems generated through complaints. The service tech at Kia I spoke with confirmed they had received complaints about the Soul steering coupling but couldn't say how many complained or how many complaints would be needed to affect a recall so I had to incur a $300+ expense to have it replaced. Please contact me @ [xxx]. my email is [xxx]. thank you for your assistance. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Marietta, GA, USA

When car is running and in park turning the steering wheel an inch or so in either direction is very loose at first till it begins to become firm and you hear a thud. The amount of play is about an inch going to the right or to the left.

- Estero, FL, USA

The contact owns a 2012 Kia Soul. While driving and when making turns, the steering column made an abnormal popping noise. There was no warning indicator illuminated. The vehicle was taken to Kia of South austin (located at 5306 S ih 35 frontage rd, austin, tx 78745, (512) 444-6635) where it was diagnosed that the flex coupler on the steering column failed and needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

- Kyle, TX, USA

The steering is making a loud clonking noise while turning, stationary or driving, worst on the highway. I replaced and balanced the tires but still doing it. It's scary. I see there are more reports of the same problem.

- Orlando, FL, USA

Takata recall I took my car to Firestone to have an oil change and check the breaks. I was told when I turn the car left it makes a god awful noise and the wheel shakes. I have a 75000 mike warranty on it. This better be covered. I see a lot of complaints about this same issue and it should be a recall. This is ridiculous.

- Coatesville, PA, USA

Around 60,000 miles I began to notice a clunking noise in the steering column. It started out minimal, only happening slightly when I would turn the wheel (this was both when the car was stationary and in motion). It has progressively become worse and now on top of the clunking noise when turning, my wheel shakes violently when I reach a speed of 70 mph.

- Suwanee, GA, USA

"takata recall" the steering wheel is making a clicking noise when turning to the right or left. Kia said there was no recall on this. As time goes on it is getting worse and if one day something happens to me you will hear from a lawyer and my daughters. I got a estimate for the repairs and it will be over $200. This would be less then a lawsuit.

- Lacombe, LA, USA