Steering wheel clunks and has "PLAY" when turning left and right. I consider this to be a problem if it gets worse, possible loss of steering completely. Have looked on internet and found this problem is talked about. There are no warning lights or lamps displayed.

- Tappan, NY, USA

No warning but the steering is shaking a going out on turns. It almost didn't turn properly in oncoming traffic with children in the car. Kia refused to fix the "star flexible coupling" from their recall: WTY013 or CHAO74Revision2 or the MDPS flex coupling replacement was not done by by Kia as the allowed owners get a free repair. We didn't get notice and now the Kia dealers refuse to fix this. Kia refuse to fix it or help. For the steering going out because the steering is shakey and is not stable, its unsafe, risky and my children are in the car. The repair notice was not received at the previous owner and we bought car and moved to FL. I want to complain that Kia will not honour its recall and fix this. I want to use Kia of Ft. Walton Beach, FL for the repair. Kia company has my case number [XXX] on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Niceville , FL, USA

My Kia Soul started having play in the steering and sounding clunky when driving. I took it in today to Jeff Eyler Kia on Mitchell Ave Cincinnati Ohio to do recalls and to check this out. They said I should replace the whole steering wheel. Online there are many complaints about this steering problem yet you have not made Kia to recall. It seems that it is a plastic part coupler yet the Kia dealer service is trying to get me to replace the whole column. What is being done about all these complaints. I see on the complaint website there has been 6 accidents and 2 deaths. Please do something.

- Cincinnati , OH, USA

Despite being assured for years by KIA that my vehicle was not affected by this recall, I received a recall notice in DECEMBER 2023 for the HECU. Now it is April, and my vehicle still is not repaired because KIA STILL has not supplied the part required to fix this safety issue. Because of the high theft issue of my vehicle, I cannot park it outside and KIA is now telling me I cannot park the vehicle inside because of fire hazard. I have had to pay a higher insurance premium just to keep my car insured and have even been denied insurance by Farmers and Progressive. I am afraid to drive my car and how am I supposed to afford another car? Some dealers will not even consider the car as a trade in.

- Ramah, NM, USA

Steering clicking, vibrations,

- Warr Acres, OK, USA

The steering flex coupler is worn down, making a loud clicking noise when the steering wheel is moved. The wheel shakes a lot when pressing the brake and the steering wheel begins to shake.

- Whittier, CA, USA

I noticed severe overreaction in steering column to any bumps in the road. Examples are: Jerking of Wheel, Loud Clunking Noises, Ticking Sound when Turning at Slow Speeds. My mechanic immediately said Steering Coupling needs replaced. I then researched on NHTSA website. I have one question: HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS MADE?

- Wittmann, AZ, USA

This involves the MDPS steering wheel coupler. Spoke with Kia care center 12/20/23 Amy said notice was sent to owners in 2019 I NEVER RECIEVED ANY NOTICE ABOUT EXTENDED WARRANTY. I HAVE A VERY LOUND CLUNKING NOISE IN MY STEERING WHEEL AND AFRAID TO DRIVE VEHICLE I HAVE OWED THIS VEHICLE SINCE 2016. Just purchased another vehicle in October 2023 because of the Kia problems. Kia is NOT going to fix the problem!! And i have another recall on the car so it is parked at my neighbors house for fear of it catching on fire!! I am paying for full coverage insurance on a vehicle i can't drive or sell!!

- Orange Beach, AL, USA

Steering is very shakey when going over

- Brookville, OH, USA

The steering column makes a loud clunking noise when operating the vehicle. Even in park when you turn the wheel you here the noise. When driving there is a definite shaking noise andthe wheel feels very loose which makes steering hard to control. I have made an appointment at the dealership to be inspected and estimate of repair. The car has 43.798 original miles. It is now only driven to keep the battery charged. We are expecting a full explanation of from Kia.

- Broken Arrow, OK, USA

The steering coupler is worn on on my car. It causes the car to vibrate and a clunking sound to happen when driving. This is a common problem with Kias but isn't covered by a recall.

- Lake Mills, WI, USA

The engines makes a weird chatter noise all the time

- Bismarck , MO, USA

The steering wheel began to shake violently at highway speed and when making turns. When stopped, the steering wheel make a clunking noise when moved from side to side. Mechanic said it was a worn flexible steering coupler in the steering wheel power steering unit. The car is dangerous to drive and only has 80,000 miles on it. I am told this issue is common in KIA Souls and should be subject to a recall.,

- Beachwood, NJ, USA

Power steering making clicking noise and loose steering

- Seaford , NY, USA

Steering column rattles and makes cracking noise

- Seaford , NY, USA

The vehicles steering wheel makes a clunking sound and there is a lot of play in it. It makes noise from left to right and vibrates at higher speeds. I have to drive with both hands gripping the wheel to hold it steady. I drive on the freeway at least once a week to visit my son and grandkids and now to nervous to drive it as it-??s an hour drive. I am a senior and cannot afford to pay out of pocket. I-??ve had my 2012 Kia Soul since 2013. I bought it used with 22,000 miles on it. I now have reached the 100,000 mile mark. I paid $20,000 for this vehicle over time and now I need Kia to step up and pay for this defect. Since it-??s happening in almost all their cars it must be their fault. I don-??t understand why they are not fixing the 2012-??s but all other years are covered. That is a mistake that will kill someone soon and then they will have a lot more problems than they are facing now. They recently offered me a steering wheel lock so that my car can-??t be stolen, that-??s funny cause I don-??t think that it would be worth stealing cause the steering is already compromised. Please get them to step up and take care of all their customers as it-??s their fault. The part is a little rubber star thing that costs $8 but labor is 400 dollars and up. Thank you for listening.

- San Francisco, CA, USA

2012 KIA SOUL - Steering Column makes horrible clicking / shaking noise when turning wheel. Car only has 36k miles on it. KIA has identified this repair nationally already and offered to extend warranty to 10 years / unlimited miles due to a failed MOTOR DRIVEN POWER STEERING (MDPS) FLEXIBLE COUPLING. Turns out mine conveniently failed right outside of this 10 year mark and they allegedly mailed a letter in 2019 to a home address that I moved from 5 years ago, even though I have been to the KIA dealership many times since, was never told of this and they had my updated address for sure. I firmly believe this is a safety issue and life or death situation as this is causing my car to shake on the roads / highway and for the steering handling to be extremely frightening to me when driving. KIA HQ was called by me today on this and refuses to step up. They simply told me no exception and this is a customer paid repair. This repair is likely $ 500 and I am certainly not going to accept this when this should be a recall as it impacts steering !!!

- North Bellmore, NY, USA

Beginning of June 2023 started noticing a problem with steering wheel, rattles and feels loose when turning left or right. Kia dealership said its the flex coupling needs to be replaced can get worse to the point can't steer car. This should be a recall on this car. I've never had a car that had problem with steering, can be pretty serious if it can cause an accident. Im getting it inspected, will cost approximately $400 to replace.

- San Tan Valley, AZ, USA

The contact owns a 2012 Kia Soul. The contact stated that while making a turn, there was an abnormal clicking and grinding sound coming from the vehicle. While driving at various speeds, the steering wheel drifted from one side to the next out of the hand of the contact. The steering wheel turned partially in one direction and aggressively before returning to center. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.

- Tinley Park, IL, USA

In our 2012 Kia soul, the steering wheel is giving out and sticking resulting in the wheel, not being able to be controlled by the driver as it-??s being yanked out of their hands. This is especially dangerous on the highway where there was almost an accident when my daughter was driving, the car and the car wheel stuck, and then abruptly yanked out of her hand. The Kia souls 2014 through 2016 have recalls on their steering wheel and the same issue is happening with our 2012 Kia soul. When we contacted Kia dealership and Kia customer service they told us that they would not help us, because it was not recalled and there was no current warranty for it past 98,000 miles but online it says 100,000 miles. Even though we are the third owner of the car we have received the car from her grandparents and have fold all recall information and then keeping tabs on keeping the car up-to-date to make sure that is mechanically sound, and always in good condition. We are scared for the dangerous situation that the steering wheel is putting us in to the point where we are not comfortable driving the vehicle. The Kia dealerships reached out to you about the safety concerns not only told us that they would charge us an obscene amount of money to bring it in for a diagnostic, but that they would not cover the cost to repair it, even if they found that it was related to the recall of the 2014 2016. The 2012s have the same steering an engine as the 2014 and 2016. We fear for the safety of our family, and Kia will not even look at it without charging us, and said that even if it was related to the same problem that they would not allowed to be covered under warranty, because there is not a specific warranty on the 2012 Kia soul model. I am reaching out to report that the same problem is happening with the 2012 version of the Kia soul in terms of the steering problems from recall on the 2014 and 2016 Kia souls. This is extremely dangerous and could weren-??t a lawsuit if an accident happens

- Tinley Park, IL, USA