The contact owns a 2013 Kia Soul. The contact stated that while driving, there was a knocking in the engine. The check engine warning light illuminated. The contact called brewbaker Kia dealer, 222 eastern blvd, montgomery, al 36117) and was informed to contact the manufacturer for assistance. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was 150,000. The VIN was not available.

- Tallassee, AL, USA

The contact owns a 2013 Kia Soul. The contact stated that the vehicle began to make a faint tapping noise that progressively got louder. The contact stated that while driving approximately 40 mph the tapping sound became more of a knocking sound. The vehicle stalled with the check engine warning light illuminated. The vehicle was taken to (southside Kia located at 9401 atlantic blvd, jacksonville, fl 32225, phone number: 904-406-7779) who informed the contact that their vehicle was included in NHTSA campaign number: 19V120000 (engine and engine and engine cooling) however, due to the diagnostic reading showing a different code from the one indicated in the recall, the dealer stated they were unable to provide the repair. The contact stated that according to the information within the recall, the vehicle exhibited a similar failure. The manufacturer was made aware of the issue and informed the contact that there was no specific code for the recall repair. The manufacturer opened a case regarding the matter and informed the contact that a representative would be reaching out however, which was still pending. The approximate failure mileage was 103,000.

- Middleburg, FL, USA

The contact owns a 2013 Kia Soul. While operating the vehicle, a clanking noise was present under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 E. main St, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

- Farmington, NM, USA

The contact owns a 2013 Kia Soul. While operating the vehicle, the contact heard a clanking noise under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 E. main St, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

- Farmington, NM, USA

Engine lite when on. Got a recall notice. Had recall performed. Recall state that if damage was done to catalytic converter it would also be replaced. A few months later after recall performed engine light comes on saying catalytic converter problem. They say I need to pay $2000 to get fixed. I believe it should have been replaced at time of recall.

- Knoxville, TN, USA

Engine started hard in driveway and lacked performance when starting down the street. Hoped it was a possible damp condition that morning as it never happened before and I continued off for work. After nearing work, it did not correct itself so when I got to work I took the day off to get it to the dealer. Upon restarting it was the same however at the first stop it stalled and would not restart. Kept trying for 10 min and if finally started and I drove it to the dealer. After a couple days the dealer stated it needed a new engine as the timing was off by 4 degrees. This condition made the car extremely dangerous for lack of power and others passing but I never dreamed it would need the engine replaced. Byers Kia in lewis center, oh service dept has not given me any information on what happened and why and has not given any further follow-up in 3 weeks!

- Lewis Center, OH, USA

I began hearing a loud knocking sound while I was driving. I stopped at a pep boys and the tech told me I should be fine to get home. After some time on the road my engine light began to flash and the oil light was on as well. I was able to get the car off the nearest exit and into a park and ride parking lot. The car at this point was smoking. I began to gather my things then I saw flames appear under the hood. That's when I exited the vehicle. The car was engulfed in flames within five minutes. I lost 2 ipads and my iphone. But we made it out safely! a good samaritan followed us off the highway. He has dash cam of my car that shows a spark go off underneath the car while we were still on the road.

- Auburn, ME, USA

The contact owns a 2013 Kia Soul. While driving approximately 55 mph, the check engine warning indicator illuminated continuously and then flashed. In addition, the vehicle started to shudder and lost power without stalling. The vehicle was towed to brown's manassas Kia (9030 liberia ave, city of manassas, va 20110, (703) 331-8080) where it was diagnosed that the engine needed to be replaced at the cost of $7,480. The vehicle was not repaired. Prior to the failure, the vehicle was repaired per NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was contacted and provided case number: 13438127. The approximate failure mileage was 82,178.

- Gainesville, VA, USA

I took my vehicle to Kia for two recalls and a performance issue with the engine; specifically, a loss of power and increased oil consumption. Kia performed an ECU upgrade and replaced the catalytic converter related to recall# SC176. The recall also identifies internal engine damage to the pistons that result from overheating caused by high catalytic converter temperatures which was addressed by the ECU upgrade. I inquired about coverage for the damage to the engine; however I was told that the engine damage would not be covered by Kia. An oil consumption test was performed and Kia documented that 1 quart of oil had been consumed in the 1,000 elapsed miles (which exceeds the manufacturer's specification for normal rate of consumption), I was told that the engine would need to be replaced, and Kia would not cover the cost. I was very surprised as the issues that I am having with the car are exactly the very same issues described in the recall.

- Clermont, FL, USA

The contact owns a 2013 Kia Soul. The contact stated that there was a delay in acceleration when the accelerator pedal was depressed. The contact also mentioned that the vehicle stalled. The vehicle was taken to an independent mechanic who stated that oil was leaking into different compartments of the engine. The vehicle was taken to greenway Kia West (3407 w colonial dr, orlando, fl 32808, (407) 532-2217) to be repaired per NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The dealer was unable to determine why the vehicle was experiencing high oil consumption. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 150,000.

- Clermont, FL, USA

The contact owns a 2013 Kia Soul. The contact took the vehicle to huffines Kia corinth (5150 interstate 35 E, denton, tx 76210) to be repaired per NHTSA campaign number: 19V120000 (engine, engine cooling) in March of 2019. On approximately October 28, 2019, the contact noticed that the vehicle had a rough idle and hesitated to accelerate. The vehicle was taken to an independent mechanic to be diagnosed and a code for the catalytic converter appeared. In addition, the dealer stated that the vehicle was consuming an excessive amount of oil and the check engine warning indicator was illuminated. The vehicle was not taken back to the dealer. The manufacturer was not notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 136,000.

- Saginaw, TX, USA

The contact owns a 2013 Kia Soul. While driving the vehicle, there was an abnormal knocking noise coming from the engine compartment and the check engine warning indicator illuminated. The vehicle was taken to dennis dillon Kia (9501 w fairview ave, suite B, boise, id 83704, (208) 314-3403) where it was diagnosed that the knock sensor needed to be replaced and the ECM needed to be updated. The contact was also informed that metal shavings were found in the engine. The knock sensor was replaced and the ECM was reprogrammed. The engine was not repaired. The vehicle was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 116,700. The VIN was not available.

- Boise, ID, USA

The contact owned a 2013 Kia Soul. The contact's vehicle was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling); however, the contact did not receive a recall notice. The vehicle was not repaired per the recall. While the vehicle was parked in a parking lot for approximately 25 minutes, the contact was informed by a pedestratian that the vehicle was on fire. The contact's husband extinguished the fire with water. The fire department was contacted and a report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.

- Youngstown, OH, USA

For the last 3 yrs the last piston has been misfiring causing a knocking sound. Every where I take it, including 2 Kia dealerships say it needs a new engine. I know other Kia Soul owners with the same issue. This problem started in 2015. It's a known issue. Canada made Kia replace engines with this issue. The car knocks whether stationary or driving.

- Derby Line, VT, USA

I went to have a oil change, they told me my motor was going out.they would not do nothing. They said take it to a Kia dealer. I then call a Kia serves dealer. So I am looking for a dealer in the area code 49022, for a phone number.

- Benton Harbor, MI, USA

In April 29, 2019 had safety recall (NHTSA recall #19V120) work done on my 2013 Kia Soul for the catalytic converter, now five months later my check engine light comes on. I have the check engine light check out at auto zone and O reilly auto store, the code error reading P0420 catalytic converter failing. I contract Kia dealership service department in houston, Texas. The service advisor informed me, 'that since I have 100K on the 2013 Kia Soul the car catalytic converter is not covered. I will have to pay out of pocket for repair of the catalytic converter.' I was also told by service advisor, the software (catalytic overheating protection) upgrade only for the recall. Service advisor stated 'supposedly nothing was found on the diagnostic program for the software upgrade.' I explained to service advisor went in brought my 2013 Kia Soul for the recall, the check engine light was not on at all. Service advisor informed me that need the contact Kia motor. I send an email the Kia motor company on the recall problem. On october16, 2019, the Kia motor representative contract me about the recall problem. The Kia motor representative stated 'I have to pay for them to check the recall diagnostic problem. The Kia local dealership is not apart Kia motor company. You are responsible for the repairs". it just funny those five months go by and all of a sudden there is a problem. I have been loyal Kia customers for some time, until now. They will not check out the recall problem of free.

- Houston, TX, USA

I was driving on highway 411 and it stalled just died and would not restart

- Cleveland, TN, USA

When trying to start the car it won't turn over until you turn the key about ten times.

- Lexington, KY, USA

The contact owns a 2013 Kia Soul. The contact received a recall notice for NHTSA campaign number: 19V120000 (engine, engine and engine cooling). While driving 60-65 mph, the vehicle stalled. The vehicle restarted, but failed to accelerate above 5 mph and the check engine warning indicator illuminated. The vehicle was towed to southwest Kia round rock (600 jeffrey way, round rock, tx 78665, (512) 617-5000). The dealer stated that two coils were needed and no failure codes were generated. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who stated that there was no compression on the number one piston. The manufacturer was not contacted. The failure mileage was 215,000.

- Alba, TX, USA

The contact owns a 2013 Kia Soul. After restarting the vehicle, a knocking sound was present coming from the engine compartment. Moments later, while driving, the vehicle suddenly stalled. The vehicle was not diagnosed or repaired. Savage Kia (2725 center ave, reading, pa) and the manufacturer were notified of the failure, but no assistance was offered. The vehicle was recently serviced per NHTSA campaign number: 19V120000 (engine), but the remedy did not correct the failure. The failure mileage was 74,000.

- Birdsboro, PA, USA