My daughter was driving my 2013 Kia Soul, 2.0 engine, on the interstate when the car had a sudden lose of power. Within a minute or so there was a loud pop and smoke rolling out behind. After being towed and inspected we see that the oil mid pan failed. There is a large crack in the cast aluminum just behind the oil filter. I was told this much back pressure in the engine probably means a clogged or faulty catalytic converter. I have noticed a lot of similar complaints from other Kia owners. Called Kia and was told this in not covered by any warranty or recall.

- Haleyville, AL, USA

The contact owns a 2013 Kia Soul. The contact stated that the vehicle was serviced per NHTSA campaign number: 19V120000 (engine and engine cooling) at Kia of meridian (1219 ms-39 bypass, meridian, ms 39301). After the repair, the vehicle hesitated when the accelerator pedal was depressed. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The vehicle was also taken to wilson Kia (4204 lakeland dr, jackson, ms 39232). The vehicle was not diagnosed; however, the dealer stated that the recall update was the cause of the failure. The dealer changed the spark plugs, drive belt, and fuel injection service, but the failure continued. The contact stated that the failure was not occurring prior to the recall remedy. The manufacturer was not notified of the failures. The approximate failure mileage was 101,832.

- Marion, MS, USA

I purchased my 2013 Kia Soul on May 8, 2019. Engine started knocking. When I checked for any recalls, my car had the catalytic converter recall. This was performed at Kia dealer in lake charles, la, on April 22, 2019. They did not repair or replace engine. I took to walker Kia in alexandria, la, and was told my engine was not one "with the lifetime warranty" and that it was not included in the engine recall. I have not seen anything regarding a "lifetime engine warranty". this car needs new engine. Please help!

- Alexandria, LA, USA

Engine burned up all the oil and seized up, metal shaving were found in oil pan. We noticed thick black smoke coming from the tailpipe and got to the dealership as it stopped working, same issue that's happened to the motors that were already recalled, but no recall on this VIN.

- Gilbert, AZ, USA

The contact owns a 2013 Kia Soul. The contact took the vehicle to West palm beach Kia (located at 735 S military trail, West palm beach, fl 33415, (561) 433-1511) to be repaired per NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the manifold, catalytic converter, gaskets, and exhaust pipe were replaced. In addition, the oil needed to be changed every 200 miles. There were no warning indicators illuminated. The manufacturer was not notified. The failure mileage was 124,896.

- West Palm Beach, FL, USA

The contact owns a 2013 Kia Soul. While the vehicle was being inspected, the contact was informed that smoke was coming from the exhaust pipe due to an overflow of oil. The contact also found an oil leak near the engine. The vehicle was not diagnosed or repaired. A dealer and the manufacturer were not notified. The failure mileage was 74,312.

- Bronx, NY, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at 40-45 mph there was an abnormal bombing noise. The vehicle overheated and fire was emerging from the hood. All the instrument cluster lights were illuminated. There were no reported injuries. A police report was filed. The fire department extinguished the fire. The vehicle was towed to pride Kia of lynn: 793 lynnway, lynn, MA 01901(781) 596-1010 but was not diagnosed or repaired. The manufacturer was contacted who provided case number 13266509 however, no further assistance provided. The failure mileage was 74,000.

- East Boston, MA, USA

I was driving my 2013 Kia Soul, and I was turning across a busy intersection. As I was in the middle of crossing the intersection my car stalled out and I was almost in a very serious accident. If the oncoming car had not swerved it would have been a serious collision. Since this incident, my car has been towed to a Kia service center and evaluated. The Kia technician stated that my car had metal shavings within the crankshaft oil passages, and the crankpins themselves may be too rough on the edges. As a result, oil may be blocked and cause the connecting rod bearings to wear, which would then cause them to fail and seize the whole engine. That, of course, would cause the car to stall during driving. This is the exact same problem that the other Kia engines were recalled for. In addition to stalling this could cause the rods to pierce the engine and cause a fire. More lives are at risk because the Kia recall is not complete. Engines like mine, are still out there possibly causing serious and or fatal incidents. Kia needs to expand the recall to the 2. engines as well. This is a manufacturing defect that needs immediate action. Please expand the recall as this problem is still continuing in other Kia Soul engines not listed in the recall. Consumer stated my 2013 Kia Soul has been towed to the dulles Kia dealership. They are saying that even though the issue my car is having is the same/ or similar to the other recalled Kia Soul engines, my engine is not listed on the recall. Since it is not on the recall, I need a new engine at the cost of $6,200 dollars. My Kia is a 2013, with 86,712 miles on it.

- Broadlands, VA, USA

The contact owns a 2013 Kia Soul. While driving at an unknown speed, a piston rod disconnected and punctured the engine. The failure caused oil to leak and the engine to smoke due to oil leaking onto the hot exhaust component. The contact was concerned that the engine would catch on fire and she quickly pulled the vehicle over. The manufacturer was contacted and stated that the VIN was not included in a recall. The contact stated that she previously visited vision Kia of canandaigua (2445 rochester rd rte 332, canandaigua, NY 14424, (585) 394-4542) where they checked the ECU logic improvement only and did not check the catalytic converter. The dealer stated that the catalytic converter was not damaged; however, the contact stated that this was not stated at all in the paperwork from the dealer. The contact stated that the damage to the contact's vehicle matched the failure listed in NHTSA campaign number: 19V120000 (engine and engine cooling). The dealer quoted a repair cost of over $4,000. The vehicle was not repaired. The failure mileage was 117,000.

- Rochester, NY, USA

My vehicle suffered NHTSA recall 19V120. Kia dealership refused to inspect for any engine damage that may have occurred. They just replaced the catalytic converter and did not inspect for any engine damage. The vehicle suffered from catalytic converter issues for over 3 years and they refused to say anything was wrong with the vehicle. According to the recall, if the catalytic converter was damaged it may cause engine damage. Well the catalytic converter was damaged and they refuse to do a proper inspection on the vehicle. I need them to fully diagnose the vehicle and inspect the engine. Corporate has refused to work with me resolving this matter. The technician stated that it is impossible for the catalytic converter to cause any engine damage.

- Riverside, CA, USA

The contact owns a 2013 Kia Soul. While the vehicle was being inspected by an independent mechanic, it was diagnosed as having excessive oil usage. Upon investigating, the contact associated the failure with NHTSA campaign number: 19V120000 (engine and engine cooling). The vehicle was included in the recall. The vehicle was not repaired. The dealer and manufacturer were not notified. The failure mileage was 97,100.

- Saint Paul, MN, USA

On Monday 06/17/2019 at approximately 4:15 I was on the expressway driving in traffic around 60 mph when my car started to make a ticking sound as I accelerated. Thinking maybe it had something to do with my recent oil change I so I dismissed it initially. After another ten minutes my car I heard a loud clank under my car but I continued to drive thinking I may have ran over road debris. Then I had a person in a white Altima flag me down and told me I was on fire. I immediately pulled over on interstate 285 w in atlanta ga and lifted the hood where I witnessed my engine flaming from the bottom. I began dowsing the fire with my case of bottled water til it was under control. Kia has a recall on my engine recall statusrecall incomplete summary Kia motors has decided that a defect which relates to motor vehicle safety exists in the 2012-2016 my Kia Soul vehicles equipped with the 1.6L gasoline direct injection (gdi) engine. The defect may cause damage to the catalytic converter due to overheating, resulting in abnormal engine combustion and damage to the engine pistons. Piston damage can result in a stall, increasing the risk of a crash. If a piston rod breaks and punctures the engine block, oil can escape, increasing the risk of a fire.

- Mableton, GA, USA

It is using oil excessively took it to the dealer and they wanted $1000 dollars to diagnose the engine, they know what is wrong with the engine, said I need a new one. This vehicle has been serviced and very well taken care

- Cornelia, GA, USA

Recall on car 19V120. Kia states I need a new engine. My car is experiencing the exact symptoms of the recall (piston damage D/T subrate particles, excessive oil burning (2.5quarts per 900 miles), intermittent mil illuminating... Kia states I need a new engine and they will pay for the engine, but not the labor. Getting run around. Kia states the engine damage is not because of the recall, yet they refuse to provide an explanation of what is causing the engine damage. They are also refusing to provide any diagnostic information. Their reason that my engine has damage is because it's high mileage. This is a single owner, well maintained vehicle. The fact that the car has the exact damage as indicated in the recall and Kia refuses to live up to their promise 'at no cost to you', not only has me questioning their loyalty to the customer, but also continues to put me and my family in a dangerous situation of driving a faulty car. Yes, this has high mileage, yes, this is out of warranty, however, this is a recall, not a warranty issue and the recall should be honored 100%. I have advised Kia corporate I am contacting you for assistance, since each rep tells me a different story. I'm told the case is being escalated, and have yet to hear anything. I've asked god speak with higher management and have been told that information is not available to give out.

- Norwood, MA, USA

The contact owns a 2013 Kia Soul. The contact received a recall notification for NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to crain Kia of bentonville (2901 moberly ln, bentonville, ar 72712, (479) 319-2697) where it was determined that the parts were not available. The manufacturer was notified of the issue and informed the contact that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

- Bella Vista, AR, USA

2013 Kia Soul. Consumer writes in regards to catalytic converter safety recall. The consumer stated after having the recall completed the vehicle became very sluggish and difficult to accelerate. The dealer and the manufacturer were made aware, but did not offer any assistance.

- Portland, OR, USA

The contact owns a 2013 Kia Soul. While driving the vehicle, the contact heard a knocking noise coming from the engine. The cause of the failure was not determined. Bob howard Kia (13241 broadway ext, Oklahoma city, ok) was notified of the failure. The manufacturer was not notified. The VIN was included in NHTSA campaign number: 19V120000 (engine). The failure mileage was 161,000.

- Oklahoma City, OK, USA

The contact owns a 2013 Kia Soul. The contact stated that the check engine indicator flashed. The vehicle was taken to hanson Subaru Kia (2300 carriage loop sw, olympia, wa 98502, 1-877-224-14270) to be repaired per a manufacturer recall campaign regarding the engine. The dealer found two diagnostic trouble codes, but they failed to replace the motor or catalytic converter and only provided an upgrade to the computer. The dealer refused to provide the remedy and cleared the failure codes. The contact stated that the engine had excessive wear and was consuming motor oil at a high rate. The vehicle was not fully repaired by the dealer. The manufacturer was notified of the failure. The failure mileage was not available.

- Tumwater, WA, USA

I took my car into Kia of lagrange in lagrange Georgia for a recall. My engine light was on and giving the code for the Cadillac converter. They upgraded the cop ECU logic and reset my engine light. The next day my engine light was right back on for my Cadillac converter. Kia is refusing to replace my Cadillac converter even though the recall states if that was damaged it would be replaced. I have called the consumer assistance center for Kia at 800-333-4542 six times now and each representative I have spoken to has assured me they would get this resolved and that no money would come out of my pocket and have been promised calls back all six times but never recieved a call back.

- Lagrange, GA, USA

I was going down the freeway speed limit is 70mph my foot is on the gas and my car seems to decreased in speed no lights came on prior to my car shutting down(like check engine light or oil light etc) my Kia Soul has completely stopped on the freeway and only then does the check engine light come on this was back at the end of February 2019 couple of months go by I have no clue as I what's going on with my vehicle it's now May 2019 and I just got word from the shop that it's a piston which was the cause for my engine to die out

- Youngstown, OH, USA