The contact owns a 2013 Kia Soul. The contact stated that the engine made an abnormal knocking noise may result from faulty converter, which distracted the contact. Every time the engine was started, the failure occurred. The vehicle was taken to Kia of St. Cloud (1396, 901 2nd St S, waite park, mn 56387, (320) 259-4542) and was not diagnosed; however, the mechanic stated that the bottom of the engine had to be removed and replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 134,000.

- Montevideo, MN, USA

The contact owns a 2013 Kia Soul. While driving 65 mph, the vehicle seized and the oil and check engine warning indicators illuminated. The vehicle was towed to lithia Ford Lincoln of roseburg (1650 ne stephens St, roseburg, or 97470, (541) 537-4643) where they disconnected the battery. The vehicle was towed to butler Kia (4950 crater lake ave, medford, or 97504, (541) 776-3088) where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000.

- Myrtle Creek, OR, USA

Was driving down the interstate when all the lights on the dash come on and the car shut down. Has not cranked since.

- Mobile, AL, USA

2013 Kia Soul+ 2.0L engine. Merging into 50mph zone from one major roadway to another, my vehicle stalled during acceleration, and began making a thumping noise as I pulled over. As I stopped the car on the shoulder, the check oil light began flashing. I drove to a parking lot for a safe area, and called the company that recently changed the oil 4 days prior. They had it towed back to them for another look. They found that the oil pump was working correctly, but one of the pistons was not getting any oil and the rod had broken. I've owned this vehicle for approx. 7 months. I've never had a check engine light or any other indicators that an issue was pending.

- Colorado Springs, CO, USA

The contact owns a 2013 Kia Soul. While driving 65 mph, the vehicle started to stall and made an abnormal noise. The contact parked the vehicle on the side of the road and had it towed to car pros Kia Tacoma (located at 7230 S Tacoma way, Tacoma, wa 98409, (253) 671-2400) where it was diagnosed that the engine needed to be replaced. The manufacturer was not notified. The failure mileage was 100,400.

- Tacoma, WA, USA

The contact owns a 2013 Kia Soul. While driving, a loud explosion was heard underneath the vehicle. The contact was able to coast the vehicle to the side of the road and bystanders helped push the vehicle into a parking lot. The vehicle was towed to world car Kia new braunfels (located at 3363 interstate 35 frontage rd, new braunfels, tx 78132, (830) 214-7280) where it was diagnosed that the piston rod exploded and blew a hole in the engine. The engine needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 143,000.

- San Marcos, TX, USA

The contact owns a 2013 Kia Soul. The contact stated that the engine stalled and an abnormal knocking sound was coming from the engine compartment. There were also metal shavings in the engine that mixed with the oil. In addition, the check engine indicator illuminated. The vehicle was taken to an independent mechanic, but no failure was found. However, the mechanic stated that new pistons and a catalytic converter were needed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that a new oxygen sensor needed to be installed. The dealer was not contacted. The failure mileage was 92,000.

- Orlando, FL, USA

My exhaust pipe broke on a weld behind the resonator and started dragging the ground while I was driving. Luckly I was close to home. I went to the auto parts store and got some clamps to hold it together but it is very loud now. Not sure if it could have been a fire hazard from sparks on the pavement.

- Robertsdale, AL, USA

I 2013 Kia Souls recently went out, it won't start. There was no light that indicated a problem. I took it to my machine who believed it was the starter or battery but when he looked at the engine he believed it had blow up. A recent recall was done on my veh, so I got it tolled to Kia. They didn't issue me a rental, and the service man didn't want to take the veh because they havent received any information on it. I had to go home and get the recall notice that was going to be sent out to customers. I've been calling for the past 2 week and the service person closed out my case. If you had no information on the recall how can you close out my case " what knowledge did you have that your were not informing me" on 4/22/2019 I received a call that stated my car was not part of the recall because the service codes and that I would have to pay for a new engine but they can;'t find one. Maybe because it was recalled

- Houston, TX, USA

After a month of leasing my Kia my engine light and oil light kept reappearing. So I would check all the fluids. The engine and oil light turned off and didn't turn on for a couple of days than the oil light turned on and would not turn off. All the fluids were checked. On a 15 minute drive into town immediately the engine light came on after not appearing for a couple of days. Later on in the afternoon driving back to the residence the radiator cap flew off into the engine compartment making the car overheat. Immediately after seeing the temperature gauge go up I pulled over to the right hand side of the road where it was left until the next day when I replaced the cap. It was running a little rough so I took the car to autozone to have the codes read. Shortly after that the car just died and could not start it wouldn't even turn over. Took it to Kia after and was told spark plugs had melted to the engine and that the engine needed to be replaced. After a year of sitting I took it upon myself to try to do something with the car. So I did read watch and replaced the crankshaft sensor which allowed the car to start but now the car idles really rough and there is some weird noises in the engine compartment it also still has a problem starting.

- Edgewood, NM, USA

2013 Kia Soul 1.6L gdi. 77650 miles. Problem 1.two days ago while driving on the freeway my check engine light started flashing and I could tell it was having a lot of hesitation, even before it flashed I could notice something wasn't right. I immediately went to my local Kia dealership and they ran a diagnostic on my car and could tell there is something wrong with cylinder 2. despite that no action was taken and I was told to keep driving the vehicle until I happened again. 2. I've been noticing my car is always low on oil. Last time I had my oil changed they told me they couldn't even measure any oil on the dipstick. Now yesterday when I was at the dealership same issue. It's only been 2K miles since my last service and it was almost 3/4of a qt low. I know it's normal for some oil to burn but that's way too much too quickly. 3. yesterday only 1 day after my check engine light flashed I noticed a really bad smell coming from my car when I got off the highway. I'd described it as a hot tin/sulfer smell. Now I'm worried to even drive this car and I don't know what to do.

- Gresham, OR, USA

This is the second complaint being filed reguarding this car. After we filed the first complaint we took our car back into the Kia dealership for the check engine light flashing. They scanned engine and didn't find anything. They topped off our oil because it was half full. I just recently got my oil change done there 2,000 miles ago. According to the owners manual it should be done every 7,500 miles. The following day we were driving down the freeway, pulled off at our exit and smelled a horrid leak burning/ rotten egg/ sulfur smell. We immediately pulled of the road and checked the car for flames. We didn't find any. I'm really starting to feel unsafe about being in this vechiel.

- Gresham, OR, USA

Kia Soul 2013 recall. We were driving home from work on the freeway going about 55mph and the check engine light started flashing. We rushed immediately to the kiadealership after hearing about the Kia engine fires. They scanned our vechiel and saidone of the engine coils may stop working. They said our car could just stop working on the road and then we would need to tow it in. This doesn't sound like a clear explaination of the problem to me. I'm concerned we'll keep driving the car and it will catch on fire.

- Gresham, OR, USA

In April of 2015 I drove a half hour of highway driving to an appointment. I parked my car (with the ignition off). Walked into the building and within 1 or 2 minutes my car was engulfed in flames. 911 was called. The fire department came and put out the fire but car was totaled. My insurance co. Hired a forensic specialist to determine the cause of fire for insurance purposes. The specialist was unable to determine the cause of this freak incident. I have pictures but don't know how to include them.

- South Royalton, VT, USA

Engine looses oil out tail pipe. Doesn't leak a drop or smoke. Warm it up in garage and there is a spot of oil where exhaust exits. After fresh oil change, around 1000 miles after there is no oil on dip stick. Started happening around 80,000 miles. Told Kia dealer and they said warrenty is voided since I change the oil myself and have no documents to prove. I change every 3000 miles.

- Zimmerman, MN, USA

Engine shut down lost all oil. Kia took it to dealership where they say it's because I changed my own oil and had a kink in filter. I have changed my oil for years do most of my own work build trucks for a living no way this is possible I changed the oil about 4 months ago it would have leaked the 1st time I drove it. Kia corporate and dealer stand. Be there tech. Theres fixing to be a recall that describes my issue to the detail. The corporate lady I spoke to when it happend said it sounded just like the recall that's fixing to come out. Had it towed to dealer then they back track. There is no way this is possible a mechanic I know said he has had 3 or 4 in the last 2 years come in his garage for same thing. Anything yall can do to help me thanks. Wife was driving to work like normal engine just died no noise no lights nothing

- Salisbury, NC, USA

My car broke down last week, after getting it towed to the destination, low and behold it is the catalytic converter. I had to replace the cat, and am now worried that my engine, which is burning oil caused by the cat damaging the engine will catch fire, and I will not have enough time to remedy the situation. I get brought all around when I call Kia, some say my car is being recalled, some say no, all I know is my car is showing every single symptom of the recall, and I feel they are taking an extreme risk not speeding up the process for the recall, and having more knowledge if I'm on the obviously similar symptoms of the recall or not. People have died from their negligence, and this wait game is giving me extreme anxiety and makes me scared to commute to work.

- Santee, CA, USA

Fuel efficiency had declined greatly over past month. Car stopped working and had it towed. The Kia dealership replaced the started but said the engine had a knocking and needs replaced. Has only had Kia work on it and all regular maintenance has been done. Checked the recall and say my car is not covered, yet the engine failed out of the blue with no warning.

- Toledo, OH, USA

The contact owns a 2013 Kia Soul. While driving various speeds, the contact heard an abnormal ticking noise and the temperature gauge increased to high. Additional oil was added to the vehicle and the check engine indicator illuminated. The vehicle was taken to jenkins Kia of ocala (2305 sw college rd, ocala, fl 34471, (352) 502-4425) where it was diagnosed with high heat symptoms, engine failure, and the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 206,000. The VIN was unknown.

- Fort Mccoy, FL, USA

The contact owns a 2013 Kia Soul. While the vehicle was being operated, the contact heard a knocking sound coming from the engine. The contact researched the NHTSA website and concluded that the noise could be related to NHTSA campaign number: 19V120000 (engine and engine cooling). Paramount Kia of hickory (1205 S center St, hickory, nc 28602, (844) 921-2948) stated that there were no recalls and they could not assist. The manufacturer was not contacted. The failure mileage was 120,000.

- Crouse, NC, USA