The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the vehicle would not properly accelerate and drove sluggish. The check engine warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was repaired however, approximately 13 months later, the catalytic converter had failed a second time and was replaced. The local dealer classic Kia located at 2920 N interstate 35E, carrollton, tx 75007 and the manufacturer were notified of the failure. The contact was informed that the vehicle was previously repaired in 2019 under NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 119,000.

- Flower Mound, TX, USA

This vehicle was purchased in March 2020 and in January 2021 started experiencing stalling and smoke. The vehicle was towed to the dealer and they diagnosed the issue as having bad gas. In February 2021, the car had the same issue, stalled while driving, and was also smoking. After two weeks of sitting at the dealership and awaiting the diagnosis, the service manager at southside Kia reported that the engine would need to be replaced and it would cost approximately $7700. Upon research, Kia has recalled over 300K vehicles due to engine stall and the risk of catching fire. These are the same issues that my mom's car is having, however, the dealer will not entertain or pay the cost and rather attempt to sell her another car. I am still awaiting the documented estimate. I have only spoken to the service advisor on the phone. My concern is that they were aware of the engine trouble in January 2021 and potentially in March of 2020 when they sold the vehicle to her. This appears to be dishonest and that Kia's staff took advantage of a senior citizen. The car was in motion while stalling and smoking.

- Jacksonville, FL, USA

The contact owns a 2013 Kia Soul. The contact stated while driving at 25 mph, the contact heard a loud noise coming from the engine compartment followed by an odor of something burning. The contact stopped the vehicle, and upon inspection the vehicle was leaking oil from the engine compartment. The contact stated the check oil warning light was illuminated. The vehicle was towed to contacts residence. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however the VIN was not included. The manufacturer was informed of failure and told the contact that the vehicle was not under a recall. The failure mileage was approximately 175,000.

- Crawfordville, FL, USA

The contact owns a 2013 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with needing the oxygen sensor to be replaced. The vehicle was repaired and experienced the same symptoms 2 years later. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was informed of failure. The failure mileage was approximately 141,781.* consumer stated it recurred again.

- Rockwall, TX, USA

A complaint to Kia Consumer Affairs addressing concerns and issues with my 2013 Kia Soul in December 2020. The complaint was regarded to excessive oil consumption, low gas mileage, vehicle stalling and shutting down completely while in motion in the highway and faulty engine parts. I initiated a 2nd complaint about same issues in January 2021. Prior to all this in 2019 Kia had a recall for ECU in which I strongly think is the onset beginning how issues I currently have have resonated into current issues leading up till (present). This year 2021, I called Kia consumer addressing issues but rep. Stated, there were no engine campaigns or recalls issued at this time and insisted I call the dealership about issues with the vehicle. I called the Kia dealership explaining to the service rep. An incident had occurred as I'm driving to work while in motion in ongoing traffic up a highway my car begin to stall like in limp mode and losing powertrain in the engine and shut off completely. While this happened the check engine lights were illuminated as the battery light, oil light and the check engine light were on all at the same time. I tried to start the vehicle but would not start. I called for 911 assistance for immediate help due to car shutting off on me in ongoing traffic. The state agent did not come in time, so dot happened to drive passed and slowed down and come back to help push my vehicle to the right side of the highway to safety. Eventually, 911 agent came and I explained everything to him as I called for roadside asst. To come and tow my car to the nearest auto shop. I phone the Kia dealership the same day of this incident and explained everything, Kia rep. Said that's because you show a recall open on your vehicle and need to bring the vehicle in for repairs. ECU knock sensor was told by service mgr. This was the reason car shut down on me. Disappointed with Kia

- Toccoa, GA, USA

The vehicle stalled while driving and the engine light was illuminated. The car would crank after sitting for a moment and then the car would stall again while driving. This was very dangerous being that this was in traffic. In February, the car was stalling and when towed to the dealer they diagnosed as having bad gas and to run the gas out of the tank. The engine light did not come on at this time. The charge was $168 to diagnose. The same problem is occurring a month later and the dealership responded that in order to diagnose the problem it will cost $420. This appears to be an excessive amount just to diagnose the problem and does not include any repairs. Being that the engine is stalling this and the seriousness of this, I would like to bring this to this Agency's attention. I am a senior citizen and would hate to think that the dealership is trying to take advantage of a woman who is a senior citizen. The car was in motion on surface streets but also on the highway at one point.

- Jacksonville, FL, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at 65 mph, the vehicle began to stall as a blackish smoke began to emit from the engine. After the engine completely failed, the oil and check engine warning lights both appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic who informed him that a rod pierced through the engine block. The vehicle was diagnosed with a complete engine failure and was replaced with another engine by the same mechanic. The vehicle was repaired. The contact linked his failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling); however the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was 76,250.

- Crooks, SD, USA

Driving home a few weeks ago my Kia stalled on the interstate, stopping me in in heavy traffic with out warning. I was able to get it safely off the road after it started back up. When it started it started blowing all kinds of white smoke, ran really rough, all the dash lights came on, and I noticed the engine was now knocking. The next morning I got it towed to Kia dealer where they did some work under recall SC176 which was a failed computer which over heated the exhaust converter which resulted in internal engine failure due to back pressure and combustion. My engine now has a failed engine connecting rod. Kia did the basic recall work but now is refusing to replace the engine under their own recall. As it states right in the recall. If the catalytic converter is damaged, substrate particles can enter the engine combustion chamber and cause abnormal engine combustion. Continuous abnormal engine combustion can result in damage to one or more of the engine's pistons which can cause piston rod breakage, potentially puncturing the engine block allowing engine oil to escape. Engine oil that contacts a hot exhaust surface may result in a fire. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced. This car I have owned since brand new 1 person owner and was running perfect up until this event. The engine failed due to the issues of the recall and now they refuse to replace the engine that it is clearly listed din black and white on their own recall information.

- Bushkill, PA, USA

The contact owns a 2013 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and was informed that the catalytic converter needed to be replaced. The vehicle was taken to the local dealer fred beans Kia of langhorne (1801 Lincoln hwy, langhorne, pa 19047, (267)436-4961) and the contact was informed that the VIN was associated with NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated the recall repair was completed however, the following day the failure recurred. The vehicle was taken back to dealer and was informed the catalytic converter needed to be replace. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 129,000.

- Yardley, PA, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the vehicle would suddenly stall and shut-off. Also, while driving the odor of fuel was present inside the cabin of the vehicle. The vehicle was towed to the dealer Kia of schaumburg located at 1100 E golf rd, schaumburg, il 60173 who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 100,000.

- Glendale Heights, IL, USA

The acceleration drops out at any given point in time. It idles rough. The check engine light goes on and off regardless of issues occurring. Pedal to the floor I can't get more than 1400 rpms and about 7 mph. The dealership has had my car several times unable to find an issue and the engine has been replaced since it blew up a year and a half or so ago. Everything I've read seems like the catalytic convertor is failing

- Canton, OH, USA

The contact owns a 2013 Kia Soul. The contact stated that the while driving approximately 40 mph, the clunking noise was present coming from the engine. The vehicle was taken to the local dealer ewald Kia located at 36883 E Wisconsin ave, oconomowoc, wi 53066 who diagnosed that the engine rod had failed and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 117,000.

- Oconomowoc, WI, USA

The engine blew up while I was driving down the highway, going about 65-70 mph. I had the vehicle towed to a local Kia dealership and they confirmed the engine exploded but Kia customer service will not take responsibility, though they have a recall notice out on the engine.

- Hutto, TX, USA

The contact owns a 2013 Kia Soul. The contact stated while driving 75 mph, the cruise control became inoperable and the vehicle failed to maintain a speed of 45 mph. The contact stated that the check engine warning light was illuminated. The contact stated that P0302 (cylinder 2 misfire) and P0420 (oxygen sensor) were retrieved. The vehicle was towed to Santa Fe Kia (1701 St michaels dr, Santa Fe, nm 87505, (505) 982-1957) however, the vehicle was not diagnosed. The vehicle was repaired however, the following day the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 176,000. Invalid VIN.

- Pecos, NM, USA

I have a 2013 Kia Soul, I have been paying my loan on this car since 2016. I take care of it and routinely do oil changes on it and up keep. Over the course of the past four months I noticed my car acting up, I had taken it to shops and none could find a problem. My car was not starting up, I would have to jiggle my wheel to miraculously get the vehicle to start. Then once it started it wouldn't accelerate and would slowly go into neutral. Progressively it got worse, my car would turn off if I was parked or at a stop sign or when going 20mph or less. On 12/24/2020 as I was driving my car on a major highway I saw smoke coming from my car. I turned the vehicle off and then as I restarted it, there was a loud clanging and the car was jumping. I immediately turned it off and got it towed. I am at a loss and completely at risk with this vehicle please help.

- Ocoee, FL, USA

Engine began making ticking noises while stationary and while driving and engine check light came on. Took it to dealer; dealer changed oil & filter and said problem was bad oil filter causing low oil pressure. Engine check light came on again a few weeks later. Returned to dealer; technician has found metal shavings in the oil and expects complete engine failure in the future.

- Bowling Green, KY, USA

Bought this car for my teenage daughter. Rod broke, punctured the engine block, which caused the oil leaked out and it caught fire with my daughter and her friends in the car.

- Cincinnati, OH, USA

Engine losing power engine stalls low oil for the last year tapping sound from engine.my family and I feel very unsafe driving this car it's parked in the garage.we've heard about the fires about the breakdowns the car freezing up and we will not drive it. We need help getting this issue resolved. 101,000 mi on the car. Please reach out to us if you can. [xxx][xxx]this is [xxx] father I'm trying to help her get this car repaired [xxx] thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Woodbury, MN, USA

The contact owns a 2013 Kia Soul. The contact stated while driving 55-60 mph, the vehicle was shaking and failed to accelerate. The check engine warning light was flashing. The vehicle was towed to an independent mechanic where the contact was informed there were grooves in the engine block. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 190,000.

- Chesapeake, VA, USA

After SC176 recall repair the vehicle still did not run correctly. After escalating for a vp, Kia replaced the catalytic converter. I asked for the parts but Kia said the parts were theirs.the engine seemed to be running correctly but failed in Nov. 2020. I went about a mile with the car after it was sitting for 2 days and the check engine came on and blinked and engine ran rough. I had it towed to the Kia repair. Kia said I needed a new engine, with parts and labor would be 6K to install. I talked with 2 mechanics besides Kia and both said that the car age and miles it should not have failed and that it had to be an over heating issue but it never overheated. I followed maintenance schedule for most of the life of the car.

- Kent, WA, USA