The contact owns a 2013 Kia Soul. The contact stated while driving 55-60 MPH, she heard abnormal knocking sounds coming from the engine. The check engine warning light illuminated. The contact stated she continued to drive the vehicle and took the vehicle to the dealer. The dealer diagnosed that the engine had failed and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 46,000.

- Anchorage, AK, USA

I took my 2013 Kia Soul into the dealership in Rockwall because it had a recall. The dealership states that the problem with my particular car is in fact due to the recall. The engine has seized. The dealership is refusing to do any of the necessary repairs and said that they are no longer responsible for the car as we didn't bring it in a more timely manner. The service department is horrible about returning phone calls and has had the Soul since 9/22/2021, they scheduled the repairs, I paid to have it towed to the dealership as they requested. Now they are refusing to pay or do any of the repairs.

- Rowlett, TX, USA

The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the piston dislocated out of the engine. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a family member-??s residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 157,914.

- Eagle Point, OR, USA

Engine locked up on the highway at high speed. We had to get the car off the road very quickly. Our mechanic diagnosis was lower bearing failure resulting in a seized engine. No symptoms were noticed before seizing up.

- South Webster , OH, USA

The contact owns a 2013 Kia Soul. The contact stated while driving at 75 MPH, the vehicle began to stall. There were no warning lights illuminated. The contact stated she was able to pull to the side of the road, and the vehicle lost power when it was shifted into PARK. The contact stated she was able to restart the vehicle after two attempts however, she heard abnormal knocking sounds coming from the engine. The vehicle was towed to the dealer who informed the contact that the vehicle could not be diagnosed nor repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as it was out of warranty. The vehicle was towed to the residence of the contact's boyfriend. The manufacturer was made aware of the failure and informed the contact that the recall repair for NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) could not be completed on the vehicle because the vehicle did not have an extended warranty. The vehicle was not diagnosed nor repaired. The failure mileage was 87,450.

- Torrance, CA, USA

The contact owned a 2013 Kia Soul. The contact stated while her leaseholder was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that there were flames coming from the engine compartment. The fire department was called to the scene and extinguished the fire. The vehicle was destroyed. A fire report was filed. The vehicle was towed away from the scene. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 95,000.

- Fort Worth, TX, USA

My 2013 Kia Soul has been stalling while idle or at red lights. In addition, sometimes it is difficult to start and I have to attempt several times. Lately, once I do start the vehicle and begin to drive, it-??s as if the vehicle doesn-??t know which gear to maintain. As a result, the car will attempt to -??cut off-?? driving and l literally will have to pull over immediately in attempt to not be hit or run off the road, as the car is practically in neutral by its own choice. Also, the -??emergency brake-?? light is on, even though the emergency brake is not being used.

- Port Charlotte , FL, USA

The contact owns a 2013 Kia Soul. The contact stated while driving at 55 mph, a loud knocking noise was coming from the engine compartment. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the engine needing to be replaced due to metal shavings being found in the oil pan. The vehicle was not repaired. The contact then took the vehicle to a local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that they would call him back. The failure mileage was approximately 134,000.

- Fleetwood, NC, USA

The first issue is that the oil light does not come on properly. It would only flicker on occasionally when the oil level began to get low. This is scary to think about not being warned that your car is out of oil and continuing to drive, when the engine could seize. The real issue is that the car is consuming oil. I am going through a quart a week just to keep up. I drive 500-600 miles a week. Kia will tell you that adding oil in-between oil changes is normal. There is nothing normal about having to give it this much. The car is not smoking and the car is not leaking. I had it checked by my mechanic, and they replaced the PCV valve. They said this was a long shot, and the next step would be to replace the engine. The valve replacement did little to help the consumption of oil. I know there are other cars in Kia's offering that have leaked oil into the pistons, I am thinking this could be one of them.

- Conway, AR, USA

The contact owns a 2013 Kia Soul. The contact stated that there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine had misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but declined the repair due to software update not being updated prior to the failure. The vehicle was included in NHTSA campaign number: 19v120000 (Engine, Engine and Engine Cooling). The failure mileage was 119,784.

- Fuquay Varina, NC, USA

The contact owns a 2013 Kia Soul. The contact stated while driving at various speeds, there was a knocking sound heard. The vehicle was shaking while accelerating and there was a lag before the vehicle accelerate and then stalled. The vehicle was taken to the dealer and diagnosed that the crankshaft sensor was faulty. The crankshaft sensor was replaced. The failure recurred after the vehicle was repaired. The vehicle was taken back to the dealer and diagnosed with engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they would not cover the cost for the engine replacement and they had already initiated a product improvement campaign by installing the knock sensor detection to the vehicle. The failure mileage was 190,000.

- O'fallon, MO, USA

My car, KIA SOUL 2013, had problems such as 1.car burned oil a gallon every 500-1000 miles 2.car not accelerating properly 3.check engine light PO420 and there was a recall about catalytic converter so I went to KIA DEALER (DTLA). I expected them to replace the catalytic converter but they just upgraded ECU. A couple months later, my car died in the middle of mountain road. According to a mechanic, one of engine-??s pistons not working and suggested me to replace an engine. I did because I need a car for working. My car now still show code PO420. I am afraid that my car will die again from malfunction catalytic converter

- Los Angeles, CA, USA

Catalytic Converter is failing causing engine and exhaust noise as well as performance issues. Diagnostic code appears when computer diagnostics ran. There is recall for this issue for my year, make, and model, but when I search by vin it states there are no recalls for this vehicle.

- Tampa, FL, USA

While driving my car stalled on me. I pulled over to the side of the road and tried to restart the car it finally restarted i drove it to the nearest gas station. It did not over heat but it was smoking. The check engine light came on. I key it sit for awhile then restarted it and was able to drive it home. It was sluggish and would smoke but it was not over heating. I did the car about 2 miles down the road the car started smoking and then caught on fire

- Stockton, CA, USA

Metal shavings found in engine and rod went thru the block. Keeps overheating even when seen by 3 different mechanics. Value 3 won't work no matter what we do to fix

- Clarendon, TX, USA

The contact owns a 2013 Kia Soul. The contact stated that the vehicle was leaking oil however, there was no evidence of a leak on the ground. The check engine warning light was illuminated. The contact had to top off the oil. The vehicle was taken to an independent mechanic where the contact was informed that the otc sensor, fuel injector and piston damage may be causing the failure. The contact called southwest Kia ' austin (13175 us-183 N, austin, tx 78750, (512) 583-1900) however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.

- Murchison, TX, USA

The contact owns a 2013 Kia Soul. The contact stated that he became aware that the vehicle was consuming a large amount of engine oil. The contact stated that a quart of oil was added every 1,000 miles. The contact stated while driving 45 mph, the engine experienced a misfire. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Kia of alliance (2010 w. state St, alliance, oh 44601) to be diagnosed. The contact was informed that the engine needed to be replaced. The contact replaced the spark plugs and ignition wires however, the failure persisted. The contact related the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,954.

- Wooster, OH, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the vehicle would not properly accelerate and drove sluggish. The check engine warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was repaired however, approximately 13 months later, the catalytic converter had failed a second time and was replaced. The local dealer classic Kia located at 2920 N interstate 35E, carrollton, tx 75007 and the manufacturer were notified of the failure. The contact was informed that the vehicle was previously repaired in 2019 under NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 119,000.

- Flower Mound, TX, USA

This vehicle was purchased in March 2020 and in January 2021 started experiencing stalling and smoke. The vehicle was towed to the dealer and they diagnosed the issue as having bad gas. In February 2021, the car had the same issue, stalled while driving, and was also smoking. After two weeks of sitting at the dealership and awaiting the diagnosis, the service manager at southside Kia reported that the engine would need to be replaced and it would cost approximately $7700. Upon research, Kia has recalled over 300K vehicles due to engine stall and the risk of catching fire. These are the same issues that my mom's car is having, however, the dealer will not entertain or pay the cost and rather attempt to sell her another car. I am still awaiting the documented estimate. I have only spoken to the service advisor on the phone. My concern is that they were aware of the engine trouble in January 2021 and potentially in March of 2020 when they sold the vehicle to her. This appears to be dishonest and that Kia's staff took advantage of a senior citizen. The car was in motion while stalling and smoking.

- Jacksonville, FL, USA

The contact owns a 2013 Kia Soul. The contact stated while driving at 25 mph, the contact heard a loud noise coming from the engine compartment followed by an odor of something burning. The contact stopped the vehicle, and upon inspection the vehicle was leaking oil from the engine compartment. The contact stated the check oil warning light was illuminated. The vehicle was towed to contacts residence. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however the VIN was not included. The manufacturer was informed of failure and told the contact that the vehicle was not under a recall. The failure mileage was approximately 175,000.

- Crawfordville, FL, USA