I was having issues with a prior recall, concerning the catalytic converters and overheating. (potentially leading to a stall / engine fire) I took my car to the shop and was told they had ran the upgrade and my car was mechanically sound. Throughout the following year, I had contacted Kia over my car acting strange and not allowing me to accelerate while going down the road on several occasions. The car maxed out between 25-35 mph on major highways 4 times to date. I kept taking it in and they done inspections, the car appeared in good mechanical shape. Exactly 2-3 days after picking my car up, it stalled on me again, resulting in 3 semi trucks almost colliding into me. My speed went from 75mpg down to 30mph on a 70mph interstate. After the upgrade, my engine would randomly start making a chirping sound / ticking sound. Several misfire codes presented themselves throughout this time and yet nothing was found stored in the cars computer. Kia stated it was recall related at one point and when the engine stalled the last round, the engine and car started shuddering down the interstate and now the engine has a loud knocking noise coming from it (threw piston / rod) and Kia will not assist in the inspection of this safety recall issue. Kia has had me pay several times for inspections and towing to date. Hundreds of other owners have experienced these problems after they received the ECU logic upgrade and also prior to receiving it. Kia stated they were not exactly sure about my issues and that they have not received any other reports from owners concerning these matters. However, BBB and several online sources can confirm that others have experienced these exact same problems. I almost lost my life on 4 different occasions due to these safety issues. I have forum screenshots and a video on my problems. They all exceed 5mb. Any other way to send?

- Talbott, TN, USA

My vehicle is located in puerto rico usa. There is an active recall under # Kia recall 19V120000 however the local dealer refuses to accept that it exists. I went thru everything that is described on the recall on my 2013 Kia Soul, but if you enter the VIN number directly on your page, it indicates that the VIN number can not be found. On the other hand, it refers you to Kia motors where you enter the VIN number and again it says it does not exist. However, when I decided to make complaint via your page it identifies the car perfectly. The question is: Why wont my VIN number appear on the normal search for recalls on your page nor on Kia's page but it clearly appeared once I started my complaint. I need the local dealer to recognize that there is a recall and act on it on my vehicle. Please search for the recall mentioned 19V120000 from Kia.

- Cayey, PR, USA

The contact owns a 2013 Kia Soul. While driving at approximately 65 mph the vehicle began to smoke and the engine suddenly exploded. The motor and catalytic converter were faulty. The vehicle stalled and created a safety risk. The contact stated that while driving approximately 65 mph the vehicle suddenly began to shake and smoke came from the air vent before the engine suddenly exploded. Flames were seen coming from under the vehicle. The vehicle was towed to the local dealer martin Kia (2211 scottsville rd. Boiling green ky). Who diagnosed that the engine was faulty. The engine and catalytic converter were replaced under the NHTSA campaign number: 19V120000 (engine). Approximately four months later the vehicle began to exhibit problems while driving at speeds over 40 mph the vehicle would shake and stall with the check engine light illuminating. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 130,000.

- Allensville, KY, USA

Vehicle was running fine, suddenly smoke came out and car turned off. As per mechanic, vehicle overheated, coolant was all over the engine. No check engine light on nor previous indication of overheating. Vehicle model falls under Kia recall SC176 but claim is being denied.

- Baton Rouge, LA, USA

I was driving home from work. Vehicle started normal in parking lot. Once on road I started to go up a hill. Vehicle started losing power. Obdii reader stated P0304 cylinder 4 misfire detected and P0420 catalyst system efficiency below threshold (bank 1). I was able to get my vehicle to a safe location. However, during that I again lost all power going up small hill. This all occurred in waynesburg, pa all power issues occurred on a main route and secondary roads.

- Brownsville, PA, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving the vehicle, the vehicle failed to exceed 15 mph, with a knocking sound coming from the engine. The contact stated that there was also a burning odor outside the vehicle. The contact also stated that the check engine warning light was illuminated. The contact stated did a self code reading which retrieved a dtc fault code: P0420 for a failing converter. The contact hat the vehicle was serviced under NHTSA campaign number: 19V120000 (engine, engine and engine cooling), however a failure recurred. The vehicle was taken to mentor Kia (9090 mentor ave, mentor, oh 44060) where a failure could not be duplicated or failure code diagnosed. The vehicle was not taken back to the dealer. The contact also stated that the vehicle loss two and half quarts of oil every time the oil was changed. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 125,271.

- Mentor, OH, USA

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA campaign number: 19V120000 (engine and engine cooling). The contact stated while driving at approximately 25 mph, the check engine warning light illuminated. The contact stated that several days prior there was an abnormal sound coming from the engine while the vehicle was parked. The vehicle was taken to Kia of carson (22020 recreation rd, carson, ca 90745), where the vehicle was diagnosed with several unknown issues. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.

- Los Angeles, CA, USA

It's been a lot of complications with the car steering collar car make a loud sound while driving over 60mph knock sensor causes a lot of problems with holding gas engine is very loud

- Braselton, GA, USA

I was driving South on I 5 in everett wa, like I do every morning, when my engine started making rattling and clanking noises and started to lose power to the point I was nearly in multiple accidents. I was luckily able to make it off the freeway safely. As soon as I brought the vehicle to a stop, it died and has since lost all ability to function. This car received regular oil changes and maintenance.

- Sedro Woolley, WA, USA

Car started to consume oil and some knocking coming from the engine. Took it to deland Kia with my recall notice recal#19V120.jon at deland Kia stated he needed to do oil change and go from there. Had oil change on the 2/24/20 returned 3/7/20 almost no oil. He agreed it had no oil and needed to run some testing on it. Jon stated I needed to pay $99.95 for a diagnostic. Why would I pay when it's a recall. He stated my car is not covered on the recall because my car has high miles. Told him that's absurd it is Kia responsibility to take ownership for faulty engines and equipment. That's when I also told him the steering column is cranking again. Which was a recall and they deland Kia, claimed to fix. Jon stated he spoke to Kia and I didn't qualify for anything once again stating high mileage. I stated to jon it has 154,000 miles, it is impossible a car that has never had any issues to not be covered under the recall. Needless to say I left very upset and my car did not feel right when accelerating. Came straight home. On Sunday 3/8/20 I went to the store and my car started to rattle and shake and make noise as I was driving in a normal city road almost causing me to crash into another vehicle because I became scared and had no control of it. I was able to park my car in a business parking area and it sits there still today 3/09/2020. It is weird when I checked this site about my vehicles recall there was 1 now it has been cleared.

- Deltona, FL, USA

I had my car in for the recall for the catalytic converters when I first got the notification about it and it has already had to be fixed again for the same thing since then and is starting to act up again the same way. Sometimes I can smell it and also noticed my car is not accelerating like it should. I'm afraid my car isn't safe.

- Fort Hood, TX, USA

I was driving to work and my check engine light came on. I figured I would take it to my mechanic the next day since I did not see, hear, or smell anything at that time. Within 10 minutes, a knocking noise started under my hood. I immediately headed towards my mechanic's shop - I made it 8 miles, with the knocking becoming more frequent, until it stopped and my engine died. I was in the right lane of the highway at approximately 50 mph. I was able to coast from the closest exit ramp into a gas station parking lot. I had my vehicle towed the rest of the way to my mechanic, who diagnosed a spun or thrown rod bearing. He identified one hole in the bottom of the engine - the ejected part had pierced the engine block and my oil pan. I called Kia Consumer Affairs, who advised this sounded like an issue I should take it to a dealership to have evaluated for replacement/repair by Kia. As far as I know, there has been no recall, but Kia seems to already be aware of this problem in Souls and has not issued a recall. The representative on the phone at Kia Consumer Affairs said I "may not have even received the letter yet". my vehicle was not included in the previous recall but appears to have suffered the expected issue. The recall should be expanded. I took my vehicle to my local dealership, who coordinated with their district manager and Kia has agreed to repair my engine. I am concerned that they will only repair the damage but not address the actual issue. The dealership also identified a second hole that had been made in my engine block by debris when my engine broke down.

- Garland, TX, USA

The contact owns a 2013 Kia Soul. The contact stated that while at an unknown dealer for routine maintenance, the contact was informed that the vehicle was subjected to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The vehicle was repaired under the NHTSA campaign number however, after the vehicle was repaired the service engine warning light illuminated and remained illuminated. The vehicle was taken to alm Kia located at South 4310 jonesboro rd, union city, ga 30291, to be diagnosed. The contact was informed that the engine misfire was due to defective ignition coils. The vehicle was not repaired. The approximate failure mileage was 167,364.

- Riverdale, GA, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving, there was a knocking in the engine. The check engine warning light illuminated. The contact called brewbaker Kia dealer, 222 eastern blvd, montgomery, al 36117) and was informed to contact the manufacturer for assistance. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was 150,000. The VIN was not available.

- Tallassee, AL, USA

The contact owns a 2013 Kia Soul. The contact stated that the vehicle began to make a faint tapping noise that progressively got louder. The contact stated that while driving approximately 40 mph the tapping sound became more of a knocking sound. The vehicle stalled with the check engine warning light illuminated. The vehicle was taken to (southside Kia located at 9401 atlantic blvd, jacksonville, fl 32225, phone number: 904-406-7779) who informed the contact that their vehicle was included in NHTSA campaign number: 19V120000 (engine and engine and engine cooling) however, due to the diagnostic reading showing a different code from the one indicated in the recall, the dealer stated they were unable to provide the repair. The contact stated that according to the information within the recall, the vehicle exhibited a similar failure. The manufacturer was made aware of the issue and informed the contact that there was no specific code for the recall repair. The manufacturer opened a case regarding the matter and informed the contact that a representative would be reaching out however, which was still pending. The approximate failure mileage was 103,000.

- Middleburg, FL, USA

The contact owns a 2013 Kia Soul. While operating the vehicle, a clanking noise was present under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 E. main St, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

- Farmington, NM, USA

The contact owns a 2013 Kia Soul. While operating the vehicle, the contact heard a clanking noise under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 E. main St, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

- Farmington, NM, USA

Engine lite when on. Got a recall notice. Had recall performed. Recall state that if damage was done to catalytic converter it would also be replaced. A few months later after recall performed engine light comes on saying catalytic converter problem. They say I need to pay $2000 to get fixed. I believe it should have been replaced at time of recall.

- Knoxville, TN, USA

Engine started hard in driveway and lacked performance when starting down the street. Hoped it was a possible damp condition that morning as it never happened before and I continued off for work. After nearing work, it did not correct itself so when I got to work I took the day off to get it to the dealer. Upon restarting it was the same however at the first stop it stalled and would not restart. Kept trying for 10 min and if finally started and I drove it to the dealer. After a couple days the dealer stated it needed a new engine as the timing was off by 4 degrees. This condition made the car extremely dangerous for lack of power and others passing but I never dreamed it would need the engine replaced. Byers Kia in lewis center, oh service dept has not given me any information on what happened and why and has not given any further follow-up in 3 weeks!

- Lewis Center, OH, USA

I began hearing a loud knocking sound while I was driving. I stopped at a pep boys and the tech told me I should be fine to get home. After some time on the road my engine light began to flash and the oil light was on as well. I was able to get the car off the nearest exit and into a park and ride parking lot. The car at this point was smoking. I began to gather my things then I saw flames appear under the hood. That's when I exited the vehicle. The car was engulfed in flames within five minutes. I lost 2 ipads and my iphone. But we made it out safely! a good samaritan followed us off the highway. He has dash cam of my car that shows a spark go off underneath the car while we were still on the road.

- Auburn, ME, USA