3.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
37,000 miles

About These NHTSA Complaints:

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problem #3

Dec 032022

Soul

  • miles
The rear windshield in my 2014 Kia Soul shattered upon getting into it and just closing the driver-??s side front door. The car had been parked for about 11 hours and was not running at the time - I hadn-??t even started it yet. There was no sign or indication of anything or anyone hitting the window. I am now finding a number of posts online where this is happening. One person posted that their Kia Soul rear window shattered twice in 4 months! I live in Rhode Island and it is December so temperature shifts can be pretty extreme at times and my Kia is usually parked on the side of the road in full Sun. I-??m just glad no one was hurt and this didn-??t happen to me while driving on the highway. I am the second owner of the vehicle and I bought it with low mileage. I also pretty rarely open the hatch back and always try not to slam any of the doors although it does happen occasionally especially when joined by other passengers. This does appear to be a fairly widespread issue and I hope that Kia is forced to fully address it as it does pose a potentially dangerous safety issue.

- Cranston, RI, USA

problem #2

Feb 012017

Soul

  • 70,000 miles
Since I've owned my 2014 Kia Soul, I've had to deal with a recall for the a pin (so my steering wheel won't stop working) and my a problem with my axel nut 2/01/2017, which began shaking my vehicle on hwy 16, almost causing an accident. I had that fixed and just had a recall service and realized this was something I already paid for, which I've requested a refund. In between those instances, I had both headlights stop working, in the dark, while I was driving on a poorly lit hwy 302. I had those replaced and the driver side went out again, at night, while I was driving. I was told that the headlight connections were melted. I did some research and this seems to be a common occurrence. With that said...this car had a potential issue with rolling, steering and visibility...probably wouldn't happen all at once but you never know. Regardless, I'm starting to wonder how safe this vehicle really is and would hope that Kia would be a responsible company and assist with helping the customer remedy these concerns. I really am concerned for my safety and will be driving another vehicle more regularly. Kia told me that since there is no open recall on the headlights than there is nothing they could do. I hope they understand that all 3 of the aforementioned issues are significant but fear my concerns fell on deaf ears. Maybe an official review with NHTSA will keep Kia accountable to their actions or lack there of. Thanks for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Silverdale, WA, USA

problem #1

Apr 012017

Soul

  • 41,000 miles
When making a turn of changing lanes when turn signal is set once it resets all lights turn off or high beams flash turn on/off and have to move or play with turn signal handle for the lights to turn one again. Note while driving on freeway and changing lanes at night I set the turn signal to change lanes and when it reset all lights turned off leaving me driving in the dark and my family safety was at high risk. Something is wrong with turn signal handle causing a short, note that some times instead of lights turning off the high beams flash on/off.

- Desert Hot Springs, CA, USA