UNKNOWN. Kia Dealership in Edmond Oklahoma is refusing to do the recalls on my 2014 KIA Soul because the engine has a knock in it which I believe to be from one of the recalls with the engine. KIA manufacturer said that they couldn't do anything about the dealership not fixing the recalls and to take it to another dealership.

- Davenport, OK, USA

My vehicles KSDS sensor was updated per recall. 2 months later the catalytic converter, PCV valve, and spark plugs needed replaced. After replacing and paying out of pocket in 01/2024, the check engine light began coming on as well as oil light. Vehicle began losing power and going into limp mode. Was taken to KIA and knock sensor was replaced 06/15/2024. Less than 3 weeks later the check engine light was on again, loss of power and check engine began flashing. Towed to Kia again to be told that I have to replace the engine out of pocket. This is a huge safety concern, considering the loss of power and all issues with Kia soul for any recalls or warranties have been the same issues with my vehicle. Vehicle had roughly 96k miles at first knock sensor replacement and approximately 104k at final issue.

- Yorktown, IN, USA

Vehicle diagnosed with code P0420. Upon further inspection discovered to have catalytic converter damage causing further engine mechanical issues and piston damage.

- Milwaukee, WI, USA

HIGH SAFETY HAZARD. Check engine light comes on continuously with code P050A. Have tried manufacturer recommended ECM update per service bulletin. All manufacturer updates have been done, authorized dealer repair says no fix. Unable to see other engine problems if check engine light is always on, and returns promptly after erasing. This problem is going to cost lives with other engine problems if not resolved.

- Kenmore, WA, USA

Engine knocking, excessive oil burning. Dealer confirmed excessive engine consumption. Currently have less than 2 quarts in engine. Will not last until next oil change. I have two small children and vehicle and have to wait until engine seizes for engine to be serviced. Dangerous situation for my kids.

- Alpharetta, GA, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) and 22V096000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Las Piedras, PR, USA

The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, there was an abnormal knocking sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

- La Mesa, NM, USA

Check engine light on and there is no acceleration

- Covington, TN, USA

The recall for the rod in the motor is not being honored due to me being a second owner. When i called about the recall i was told by the manufacture that because i purchased the vehicle with an open recall and was not informed that it had an open recall.

- Brunswick, GA, USA

The engine is consuming motor oil in excess after conducting oil changes. If it goes unaddressed after oil changes, it causes the pins in the engine to not operate properly. This results in a check engine light requiring the owners to get another oil change prior to actually needing one. Kia motors is aware of this issue; however are only willing to replace the engine if it fails due to pins and not the excessive oil consumption if your mileage is over the 10 year/100,000 miles. Both issues are interrelated and the engine needs to be replaced regardless!

- Killeen, TX, USA

The recalls on my car has not yet been resolved. I took the car to CarTown Kia Florence South Carolina and the one in Columbia. First time was at CarTown Kia Florence, they had every excuse that they were short of staff and my car sit there for over a month and claim that I needed to fix the head gasket was the issue in order to do the engine inspection and fix the recall. I took it to the Columbia location and they didn't do the recall but gave me a list of things and mentioned that the recall was not covered under the recall warranty. I'm not sure what that means when I clearly have a recall issue and the car is doing exactly that according to the issues for the recall. I told both places my car was doing exactly what the issues are stating in the recall in order to remedy it according to the remedy. But nothing has been done to fix the recalls issue.

- Bishopville, SC, USA

While driving, the engine failed and began to smoke then was on fire.

- Raleigh, NC, USA

Check engine light came on about a month ago and shows bad catalytic converter it is available for an inspection...will not pass inspection so it sits in my driveway

- Conesus, NY, USA

I went to the Car Town Kia USA Florence 2185 W Evans, Florence, SC 29501 for the recalls on my car. My car still has engine skipping tapping knocking noise that gotten worst and my engine warning light is blinking while I'm driving. I reported back to Kia next day, and asked did they inspect and repair or replace the engine because of the recall. I was hoping they would put me in a loaner car or rental car until they fix the problem with the recalls. This is dangerous to drive a car in this kind of condition when it's my only transportation. It is not working to proper design it was made for. On the print out from yesterday the status shows partial completion when they are supposed to fix the recalls. I don't believe they fix, repair or replace what the recall was conveying.

- Bishopville, SC, USA

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked and shook abnormally before returning to normal functionality. The contact retrieved the vehicle from the dealer following the repair under NHTSA Campaign Number 20V750000 (Engine) and NHTSA Campaign Number 22V096000 (Air Bags). The contact stated that the check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the recall repairs. The manufacturer was not notified of the failure. The failure mileage was 144,000.

- Bishopville, SC, USA

Knock sensor and glow sensor is stuck on. Knock sensor has been replaced. Vehicle is still in limp mode. Has no exceleration. Engine light flashing. Have takin it to a Kia dealer and they can't find anything.

- Brownstown, IN, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number 20V750000 (Engine) however, the dealer stated the recall was closed. The contact stated that while her daughter was driving 15 MPH, she heard a knocking sound coming from the vehicle. The check oil warning light was illuminated. The daughter restarted the vehicle and drove to school. The contact drove the vehicle to the local mechanic. The vehicle was diagnosed with internal engine failure and oil was added; however, the failure persisted. The dealer was contacted and stated that the vehicle could not be repaired under the recall. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost of the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 105,000.

- Newalla, OK, USA

Vehicle was purchased from a private seller in August 2023. We took the car to get an oil change in late August, although previous owner stated it was 1500 miles away from needing one. We learned there was no oil in vehicle while being serviced. Oil was replaced. Car was driven for 3 months, then on December 2nd, without any previous warning, the check engine light came on. Car began to lose power and could not drive more than 35 miles per hour. It was taken to the shop, and found there to be no oil in vehicle. Again, it was not time to get another oil change. Car was not leaking oil. Upon this discovery, learned of the engine recall; and actually have the recall notice & knock sensor update invoice from previous owner. The knock sensor was updated March 2021. Car was taken to Kia dealership. They advised another knock sensor update and have not taken steps to replace the engine as the recall letter states they should do. Vehicle has been at dealership since December 5th, 2023. I have called numerous times, sent texts, as well as called the Kia Consumer Assistance Center, created a case; only to be passed around, with no return calls, or proper resolution. I feel the engine needs to be replaced at this moment. Dealership is not acknowledging the issue, and actually tried to charge for the knock sensor initially. I do not feel comfortable with a vehicle knowing it has an engine recall, dealership is not addressing the engine replacement that needs to happen, knowing the engine has already been failing, internally burning oil. When I call the dealership, they take a message, say someone will call back, and No one returns my call.

- Ridgefield, WA, USA

Oil consumption and catalytic converter clogging. My car burns through 5 liters of oil about every 1,000 miles. I've already had the catalytic converter replaced and my mechanic said it's from excessive oil leaking, and the only alternative to fix it is to replace the engine.

- Charlottesville, VA, USA

i received notice in the mail that there are recalls on my car prior to receiving the notice i had recently got an oil change and i was informed that there is a little leaking and in recall number 20V750 the car can possible catch on fire so i waited for my appointment with the dealer it was inspected and they did not fix leak i had paperwork however i dont know what this [XXX] means what i do know is when i got my car back i was not operating correctly and the check engine light is on and it was not on when i dropped my car off to them i have made at least 5 phone calls reaching out to the dealer and i have not talked to anyone. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Diego, CA, USA