The contact owns a 2014 Kia Soul. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the catalytic converter was defective and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

- Reading, PA, USA

In 2023 I had my car repaired at a Kia dealership due to NHTSA Recall Number: 19V120, KIA Customer Care Case Number: [XXX]. It mentioned in recall that the engines may need to be replaced. Even though the engine had made grinding noises when I brought the vehicle in for repair on that recall, the Kia dealership told me my engine did not need to be replaced. However, on [XXX] as I was driving, the car began making loud grinding noises, the check engine & oil light came on and white smoke was coming out of the back. I immediately pulled into a gas station & shut the engine off. After waiting several minutes, I tried to restart the engine and it would not start. The battery had gotten weak. I got a jumpstart from a customer at the gas station, and when the engine turned over a large cloud of white smoke came out of the back, so I turned it off again and called for roadside assistance who towed the car to my home. I had the vehicle towed to a local garage on 6/14/2025. I believe this engine failure is part of the ongoing issues with defective Kia engines. And also stems from the issues from the recall mentioned above because when I took the car to the service center for that recall, it was vibrating and making a lot of noise at that time, and I believe damage had already started to happen to the engine. I contacted Kia 6/16/2025 and they claimed that I was out of warranty and that everything would be out of my pocket, but I think this engine should be covered under all the recalls and the class action lawsuits because it-??s a safety hazard when your car shuts down in the middle of a highway. I never received any letters from Kia except when I contacted them about NHTSA Recall Number: 19V120. The case number for that issue is Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Vehicle is at local garage.

- Poughkeepsie, NY, USA

Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: My 2014 Kia Soul "threw a rod" (as confirmed by a Kia dealer in Jan 2025) at only 115,773 miles after years of regular (every 3-5K miles) maintenance. I bought the car used in 2017 and have documentation to show the maintenance for the subsequent years. The particular motor at issue is known by mechanics to have problems (according to my own mechanic and at least two others with whom I have communicated, as well as on-line research). However, there is no active recall on it, and the car is "out of warranty." As of the date of this complaint, the car currently is available for inspection upon request. Q: How was your safety or the safety of others put at risk" A: It is my understanding that throwing a rod is a catastrophic engine failure and can result in loss of control of the vehicle, potentially leading to accidents, as the engine may seize or lose power abruptly. Furthermore, the broken rod can cause the engine to explode, leak oil, or punch a hole in the engine block, posing a risk of fire or further damage. I am lucky that I noted a reduction in engine power and my engine light and took it in for assessment before anything worse occurred. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: I brought my vehicle into a dealer in January 2025, where they diagnosed the problem. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: No Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" A: Yes. The engine light came on and I had it checked by my mechanic and the dealer.

- Northampton, MA, USA

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle stalled. The contact restarted the vehicle and continued driving. The failure had occurred twice in one week. The contact stated that the check engine warning light was temporarily illuminated during the failures. The vehicle was taken to a certified mechanic who provided the contact with information of NHTSA Campaign Number: 20V750000 (Engine); and referred the contact to the dealer. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

- Piscataway, NJ, USA

The contact owns a 2014 Kia Soul. The contact had received notification of NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); and the engine block was replaced; however, the catalytic converter was not replaced. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 100,000.

- Chelsea, AL, USA

I purchased this vehicle used just four months ago. Since then, I-??ve had continual problems with it, costing me a significant amount of money. To date, it required all new tires, a new battery, and multiple problems related to the engine light turning on. So far, these problems have resulted in two sensors being replaced and my catalytic converter becoming so clogged that the car lost all acceleration while on the highway. A Kia dealer wanted $2800 to repair the catalytic converter. I then had to have it towed to private mechanic who only charged me $700 for the same repair. However, the engine light continues to go on. The latest later scan indicates that yet had another sensor needs to be replaced.

- Basking Ridge, NJ, USA

Catalytic converter overheated. Motor stalled. Wallace Kia, Stuart, Florida ran diagnostics on my vehicle. I brought it into Wallace Kia, Stuart, to get it fixed via the recall. They refused to do it. They said that the catalytic converter overheated and the motor has damage. I don't understand why they won't honor the recall and fix my car. They wanted me to pay for the diagnostics, but they won't send me an invoice.

- Okeechobee , FL, USA

Multiple misfires, codes Codes P062E x2 P0300 P0303 P0302 P0500 P0267 P0264 P050B

- West Valley, UT, USA

The engine stalls without warning while driving. It-??s been at dangerous times on highways or just driving around town. There-??s no rhyme or reason and has almost caused horrible traffic accidents. When calling the local Kia dealer to see if there was a recall concerning engine stalling I was treated very rudely and told that there wasn-??t any recall issues or problems. However, upon doing an internet search I find that to be a lie. I guess it would take me getting into an accident and suing Kia before responsibility is taken.

- Wichita, KS, USA

I was driving and my MIL came on. When I parked, I could smell strong exhaust fumes. I went to get an OBD2 scan and it came back with P0420: Catalyst System Efficiency below Threshold (Bank 1) reading. I was told to replace the O2 sensor. After getting it replaced, this did not fix the issue. After some research, I discovered there is a TSB out recommending CATALYTIC CONVERTER inspection and/or replacement. However, it only applies to the 1.6L engine and not the 2.0L engine, which makes no sense. The dealership denied coverage because of this and the vehicle exhaust fumes are still strong. This can cause emissions issues later, so the TSB should be expanded to all Kia Soul models, regardless of engine size.

- Las Vegas, NV, USA

Rod bearing three has started knocking and is throwing a catalytic converter code

- Apopka, FL, USA

Kia won-??t honor engine oil leak recall. Claims negligence on my part but I never had gross negligence. I kept up with everything I was supposed to. I had an oil change at a Florida Kia that may not have been picked up in system but they refuse to fix in warranty and recall. They let my vehicle sit for months and got upset to give any kind of update and was sketchy about diagnosis. The mechanic that worked on my vehicle offered me $1000 when told it-??s not gonna work unless I get a new(rebuilt) engine. They said I-??d need to tow it home. When I jumped the battery from sitting it ran just fine, as when I drove it in for inspection and of problem with engine. I need a look at my case with having the car checked about oil leaks and being told after inspection that it-??s okay and the refusal to fix the engine in the warranty or recalls dime not mine. Thank you

- Salem, VA, USA

Brakes are loud been changed to new ones, engine makes a small sound

- San Pedro, CA, USA

Purchased car on [XXX] less then a week later I tried o purchase Sirius radio for car, however due to being a previous customer I didn-??t get a fair enough price for purchase an decided against purchase all together. However due to linking my VIN number ( assuming) kia customer recall center contacted me the very next day called 3xs left me to vmail (still have all voice mails) as KIA Then continually called me and left me voice mails stating vehicle needed to be put in shop due to not safe to drive and I needed to get appointment immediately for recalls on said vin! I called KiA of Wilmington and waited In their waiting room for said appointment for over 4hours. Not only did they lie and tell me I wasn-??t in office for that long they forged my time in and out, on said one page non informed piece of paper non receipt stating I was only there for hour an half. When I literally got upset asking demanding for information on what was so dire about my car they told me oh it was nothing my car was just fine. I took there nonsense paper got in car and left. 4 days later my car literally went bonkers the check engine started flashing car wouldnt accelerate then as it started it made a loud pop/ snap sound then seized up locking up so hard it gave me whip lash and wouldnt move another inch let alone provide sound as if car wasn-??t still running. I pushed to my home less then 500feet away with help of neighbors whom plugged in my car to read the code which happened to be in direct connection to said recall supposedly checked replaced IN NO WAY FIXED yet said so even though the car had no problems till kia messed with it now it-??s completely broken and kia keeps hanging up on me and will not fix or even look at my vehicle I EVEN pleaded I would pay them to fix it they won-??t even contact me back. This has to be illegal. Please help me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Dover, DE, USA

The contact owns a 2014 Kia Soul. The contact stated that while the vehicle was parked, an abnormal sound and odor was coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The contact was informed that the VIN was included in the NHTSA Campaign Number: 20V750000 (Engine); however, the dealer requested for the contact to pay for the repairs out of pocket. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was included in the recall. The failure mileage was unknown.

- Allentown, PA, USA

On [XXX] my 2014 Kia Soul caught on fire while I was at a gas station. There had been no warning lights, however when I first started it that day it acted like it didn't want to start. A man ran in the gas station and got their fire extinguisher and put the engine fire out. I called 911, and when the fire department inspected it they said the fire was completely out. They filed a report and I had my car towed to Glassman Kia Southfield Michigan. It's been there since August 31st, and they still haven't told me what caused my fire. I've been in contact with KIA America in California and have been getting nothing but what seems like a snow job. The car is available at the car dealership for inspection, but only God knows if they have inspected it yet. I am [XXX] with no transportation for almost two months. This is just wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Redford Charter Township, MI, USA

My 2014 Kia Soul ! has had 2 codes, P1326 which is related to a Knock Sensor Detection System (KSDS) which has ties to a known Rod Bearing issue. And a P0420 code related to the Catalytic converter. There was a lawsuit which led to a Recall issued for this vehicle, however, it appears only for 1.6L engine. Mine is 2.0. Just basic online searches have discovered an overwhelming amount of other owners of 2.0 also getting the same issues with there's as well.

- Orlando, FL, USA

The engine light and oil light were coming on and the engine was making horrible noises. My wife called me and we had it towed to the nearest dealer, Allentown KIA. The paperwork we received from KIA stated if those 3 things occur, get towed and the dealer will look the car over over. According to the paperwork that we received it could be possible for the engine to be replaced and in addition, a knock sensor recall should be performed. After sitting at the dealer a month before it was diagnosed, they came back with a quote for $9000 for the engine to be replaced because of upper and lower engine noise and timing chain noise, at my expense. I was told it was not covered because I never had the knock sensor recall performed. I never received any paperwork for the recall to be performed. I am a mechanic and I take my car to a private garage for all my service work. I was told there were other recalls not performed. The second person from KIA said that because of an EVAP leak, the engine could not be replaced and they checked the rod bearings by not even taking the engine apart. The engine light is on, the oil light flickers and the engine makes various noises and consumes oil. I do not know what the real story is but I feel my engine should be replaced. I do not know what to do and I own another KIA.

- Allentown, PA, USA

Please see the attached statement for a more detailed explanation. To summarize, Kia will not perform a recall to repair the knock sensor in my 2014 Kia Soul. The reason provided was that my engine needs to be replaced first. However, this recall calls for engine replacement if Kia is unable to perform the repair. The issues I am having with my engine are symptoms of a faulty knock sensor, which is the recall Kia will not repair.

- Ridgeland, MS, USA

This vehicle was parked prior to the incident. The 2014 Kia Soul had been backed into parking space number 28 and pulled forward midway through the space where it appears the car was put back into park. It was here the occupant of the vehicle, Mr. Keith Nash perished in a fire that consumed his 2014 Kia Soul while taking his life. The 2014 Kia Soul has an open NHTSA recall 20V-750 and would have been eligible for settlement in the Kia Engine Class Action Settlement. [XXX] (C.D. Cal.) (https://kiaengineclasssettlement.com/CheckVIN). A copy of the Sharonville Police Report, [XXX] is attached along with the Sharonville Fire Department Incident type: [XXX] to this vehicle complaint. These reports go into great detail of this event. Based on this manufacture, and their parent company Hyundai-??s history of non-collision fires and the hundreds of prior complaints on file with NHTSA, one might speculate that while in motion Mr. Nash noticed smoke from under the dash and put the car back into park. An engine fire can go from nothing to fully engulfing a vehicle in seconds, and as documented with these vehicles rendering the electronic door lock inoperable (as noted in the [XXX] incident in the rented 2019 Kia Soul). In a panic he placed his foot on the accelerator causing the motor to rev to a high RPM. It was noted in the report he seemed distorted and unable to escape, this is to be expected. This 2014 Kia Soul would have been one of the 13,114,339 vehicles recalled for non-collision engine fire according to the Center for Auto Safety Hyundai/Kia Fire and Engine Recalls 2010-2024 report, updated on March 28, 2024. Kia was aware of this incident as well as the owner-??s insurance carrier Allstate insurance, yet they both failed to fie a complaint with NHTSA. This behavior is inexcusable and jeopardizes the safety of every American on the road and in close proximity to these manufactures-?? vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brecksville, OH, USA