The contact owns a 2014 Kia Soul. The contact stated that the vehicle would idle when coming to a complete stop and there was a heat source coming from the floorboard. The vehicle was taken to the dealer and was serviced for a manufacturer's product improvement campaign software updates for the engine control unit and knock sensor detection system however, the failure recurred after the repair. The manufacturer was made aware of the failure. The failure mileage was 51,000.

- Santa Fe, NM, USA

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was serviced for NHTSA Campaign Number: 20V750000 (Engine) and a manufacturer's product improvement campaign software update however, the failure occurred. The contact stated that on three separate occasions while driving at 60 mph, there was a rattling sound heard then the vehicle loss motive power without warning. The instrument panel light and front driver-??s and passenger-??s side headlights flickered on and off. The vehicle was taken to the dealer and diagnosed that there was a rod bearing knocking code that appeared on the code reader however, there were no oil leaks found. An oil consumption test was performed which found that the vehicle consumed a quart of oil for every thousand miles. An engine test was also performed, which the vehicle passed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no warranty coverage and advised the contact to drive the vehicle until the engine seized. The failure mileage was 93,000.

- Winters, CA, USA

I was traveling back home from Dandridge, TN in July 2019. As I was going down the interstate at 70MPH, the engine made a very loud noise and the vehicle began to shake. I promptly pulled over to the shoulder and shut off the vehicle. The vehicle was then towed to Rusty Wallace Kia of Knoxville. They had the car for three months before I received a phone call in September 2019. I was on my way to Florida with a friend, and Rusty Wallace Kia informed me that the engine had -??threw a rod-?? and cut the oil lines. The recall is related to this exact issue. Rusty Wallace Kia then replaced the engine without my written permission. They called to inform me of this about a month later. I did receive mail from Kia Consumer Affairs alerting me of the recall a few months later. I have since contacted Consumer Affairs and they let me know they would be contacting Rusty Wallace Kia of Knoxville to discuss getting the repair payed for so I can get my car back. I received an email just today (several months later) from the service manager, Allison Richard-??s, saying that I am responsible for the cost of the repairs. The recall paperwork in the mail states the engine will be replaced and the KDS software updated. As of today, Rusty Wallace Kia of Knoxville is refusing to release my car back to me (which is paid in full and I have the title in hand), and Allison also stated that consumer affairs said they wouldn-??t help. I am needing my car back as soon as possible, and any help is appreciated. Thank you.

- Knoxville, TN, USA

My car caught fire upon a drive home. Had to call fire department and extinguished it myself before fire department arrival. Took vehicle to local Kia dealership to have them check car. Documentation of charting from fire. They told me it-??s because I needed new snow tires. I purchased new tires. Months later my engine started knocking and vehicle is not drivable. I have filed a national claim with Kia due to safety recall on 4/21/21. I have sent pictures and report. I leave multiple voicemails. No one is calling me back. Case number 14128806. Case manager is Jesse. Twice I-??ve been told his supervisor will call me back and no one has. Fire occurred in 2018- engine blew in 2021

- Des Moines , IA, USA

We have concerns how Gerald KIA of Naperville handled the recall: NHTSA Recall Number: 20V750 (1/25/21)/Product Improvement Campaign (10/20/20) and at this point are very concerned about the safety of driving our car at all. We brought our car in on 2/24/21 for this important safety recall/product improvement campaign. They performed the PI2002B ECU Update (sc200b logic update), inspected the engine for sc200ps bct and fuel line and oil pan inspection which all passed. We expressed the check engine light was coming on when on the highway, the proposed fix was replacing Purge valve, spark plugs and air filter. I replaced the air filter and purge valve myself and had my local mechanic replaced the spark plugs and one coil on 4/10/21. Also note that the car has been consuming too much oil for the past year and started to get worse during this time - sometimes losing more than a quart a week and we just monitor the oil level and add when it is getting low and were hopeful that these repairs would help the oil consumption problem as well as the check engine light coming on. After these fixes the car started having severe acceleration/loss of power issues while driving on the highway when reaching 65 mph and the check engine light would flash. And then one time the check engine light started flashing and stayed on and I brought it to my local mechanic to diagnose. He cleaned our fuel system to see if it improves our performance and while doing so confirmed that our car has a clogged catalytic converter and recommended that we bring the car back to the dealership for an oil consumption test to inquire further into our car issues and that the high oil consumption may have led to the clogged cat. Before I brought the car back to the dealership I re-read the recall/safety campaign letters and realized that it appears what was happening was after the software update which updated the knock sensor detection system - the blinking check engine light was blinking and the

- Westmont, IL, USA

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed. The contact stated that there was an abnormal knocking coming from the engine. There was no warning light illuminated. The vehicle was taken to the local dealer where the vehicle had been repaired under NHTSA campaign number: 20V750000 (Engine) however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Philadelphia, PA, USA

Engine has a severe knock and is consuming large quantities of oil, oil light would flash even with oil at the max mark. It is available for inspection. When dealer looked at the car they flashed the knock sensor, and returned vehicle, drove 2 miles went into limp mode in traffic, would not go above 5mph. Engine light flashed. Dealer replaced knock sensor and returned vehicle. Again, approximately 2 miles the vehicle went into limp mode again in traffic. Upon 3rd time going to the dealer they determined Engine needed replaced and refused to warrentie under recall. Vehicle has 156k miles recall expires at 150k.

- Addison, NY, USA

Piston punched through wall of engine resulting in small fire while driving vehicle

- Yorba Linda, CA, USA

My engine shakes really bad while sitting idling and I can hear a loud huming noise while driving. I can also smell gas from time to time. My oil was just changed less than three weeks ago and it is already dirty, gritty and dark.

- Findlay, OH, USA

Recall SC200 engine compartment fire safety hazard. While driving after I got off the interstate and got off on my exit, I heard a knocking noise in engine, then oil light and engine light came on, I get my oil changed on the regular, smelled really hot had to turn off the car it scared me because it also started to deaccelerate would not go over like 30 40 mph. The noise was terrible I was so scared the engine was going to explode I had to have it towed. Now after the Kia consumer told me multiple times they approved the engine replacement the dealership had some issue due to an ECU ksds update that I was not notified of and it was never preformed. So she apologized by telling me the information that was previously provided mutiple times was incorrect and I would need to pay out of pocket. I read over the SC200 engine inspection test recall letter. It actually states they will preform the ksds ECU software update in addition to this recall. Not the other way around. Sent another escalation because this is not fault of my own the car is broke down and also not my fault they gave me the wrong information (so they say.) regardless they should replace it because they already told me it was approved to be fixed and for a rental. I have still not gotten any thing. I am completely

- Plant City, FL, USA

On April 13, 2021 Kia completed the recall for catalytic converter and and computer system recall/update. On April 13, 2021 I was traveling out of town when there was a rotten smell coming from the car. Then under the driver's seat started to feel warm, like it was heating up. The car then violently jerked and the RPM dropped suddenly and the car started shaking and sputtering and smoking from the exhaust, the check engine light began flashing as well. I got off on highway 151 in metter Georgia and pulled over to a local gas station. I turned the car off and tried to call for help but didn't have a phone signal in the area. I had the car looked at by a local mechanic and was told that the catalytic converter failed causing the engine coil 3 to misfire because more than likely the part was faulty. The spark plugs were wet because the oil and fuel mix from what was described to me as blowback from the catalytic converter clogging the engine. The car doesn't go past 2000 rpms and it has little to no acceleration. Once Kia got the car they're saying it could take almost 30 days to diagnose the car on their end. They're also saying that they possibly won't cover the engine work because the recall only covers the catalytic converter. I dispute that because the catalytic converter is the cause of the engine damage.

- Austell, GA, USA

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine). The contact stated that the vehicle was taken to pride Kia (793 lynnway, lynn, MA 01905) for the recall repair and the dealer inspected the engine compartment and found there was an oil leak in the oil pan. The dealer informed the contact that the vehicle needed to be driven for 1,000 miles before the next oil change to do the oil consumption test. After the vehicle was driven for 900 miles, the failure occurred while the contact was driving 55 mph. The vehicle drove rough and while idling prior to stalling. The vehicle was taken back to the same dealer and an oil consumption test was performed. The contact was informed that the vehicle consumed 1 quarts of oil. The dealer informed the contact that the oil change service history receipts were needed. The contact provided 2 years of oil change history receipts, which the dealer deemed was insufficient documentation. The dealer informed the contact that he needed to pay for the engine to be disassembled, and there was no guarantee that the recall would cover the cost of the repair. The dealer offered to cover half the cost of replacing the engine. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.

- Saugus, MA, USA

While I was driving my car from las vegas, nv to hemet, ca after exiting the freeway I pulled up to a stop sign. I stopped, then proceeded to put my manual vehicle into 1st gear took off, switched to second, no problem, then third and then my car turned off on it's own and I could not get it to restart. It has been non operable since December 24, 2020. There were no check engine lights or anything else, it just stopped running while I was driving and won't start again

- Las Vegas, NV, USA

Engine sputters, burns oil car doesn't want to go over 50 moh we received multiple safety and recall letters brought to delearship numerous time there was a catalytic converter recall Kia refused to fix we paid out of pocket now we having issues same issues they trying to blame oil pump expecting me to fix it when I got another safety recall letter from Kia with all info listed that the car is doing

- Port Barre, LA, USA

The contact owns a 2014 Kia Soul. The contact stated that his engine consumed excessive amounts of oil without warning, while driving at various speeds. The contact stated that he would add at least 16 oz of oil into the engine every 500 miles. The contact had taken the vehicle to Kia of old saybrook (275 middlesex ave, old saybrook, ct 06475) where he initially believed that the oil failure was due to NHTSA campaign number: 20V750000 (engine) however, the dealer informed him that the excessive oil consumption was not related to the recall. The dealer also informed him that they would perform an oil consumption test which confirmed that the engine was consuming excessive amounts of oil however, since the vehicle was not under recall, the dealer offered no further assistance. The manufacturer was also notified of the failure and informed him that the VIN was not subjected to a recall. The vehicle was not repaired. The failure mileage was approximately 100,000.

- Madison, CT, USA

A check engine light associated with the code P050A continues to repopulate on my fault codes. I have taken this to the dealership several times and been charged money out of my pocket with no resolution. I am concerned about the drivability of the vehicle and any future issues that may arise as a result of this check engine light.

- Albuquerque, NM, USA

Code P050A came on after recall. Dealership cannot tell me what is wrong and it only comes on upon starting in cold weather. This is a common problem and Kia needs to provide a solution.

- Southaven, MS, USA

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, the oil warning light was illuminated. The contact stated that the vehicle consumed oil very quickly. The vehicle was taken to fred beans Kia of langhorne (1801 Lincoln hwy, langhorne, pa 19047) where it was diagnosed and the contact was informed that the catalytic converter needed to be replaced. The contact related the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.

- Bensalem, PA, USA

2014 Kia Soul base 1.6L with approx 30K miles. Check engine light code P050A came on while driving and has remained on. ECU update for cat recall performed in 2019.

- Kenmore, WA, USA

The contact owns a 2014 Kia Soul. The contact stated that while driving at 70 mph, her vehicle began to lose power as the check engine light illuminated on the instrument panel. The contact was able to restart the vehicle and took the vehicle to an independent mechanic where she had her oil topped off. The contact then took the vehicle to parkside Kia(9929 parkside dr, knoxville, tn 37922) where she was informed that her vehicle was not under the recall NHTSA campaign number: 20V750000 ( engine) because the side of the engine that was damaged was not covered under recall. The contact then received notification of NHTSA campaign number: 20V750000 (engine) however, the dealer still refused to service her vehicle under the recall.the manufacturer was notified of the recall and after months of deliberation, they sided with the dealer and informed her that her vehicle would not be covered under the recall. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 109,000.

- Mabelton, GA, USA