The contact owned a 2014 Kia Soul. The contact stated that while driving at 70 mph, smoke started coming from the air vents then the vehicle was filled with smoke. The contact pulled over, exited the vehicle, and saw there was fire coming from under the hood. The fire department was able to extinguish the fire. The contact was unaware if there was a fire department report filed. No medical attention was received for the contact and his wife, who was a passenger. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and will have the vehicle towed to an unknown dealer for diagnosis. The failure mileage was approximately 105,230.

- Oskaloosa, IA, USA

The contact owns a 2014 Kia Soul. The contact stated while driving up an incline at various speeds, the vehicle would stall upon depression of the accelerator without warning. The contact also stated that the check oil light would illuminate on the instrument panel soon after an oil change. The contact then received a notification for NHTSA Campaign Number: 20V750000 (Engine). The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000. Parts distribution disconnect.

- Lansdowne, PA, USA

Had knock sensors replaced twice and engine is still knocking. Been noticing in the news and media that these cars are catching on fire and the knock sensors were designed to go into limp mode so it doesn-??t catch on fire and I-??m stuck with it and can-??t drive it anymore because it-??s in limp mode. The check engine light is flashing for the knock sensors p1326. I need help with getting Kia to get this fixed. It-??s not safe to drive on the road.

- Ormond Beach , FL, USA

The contact owns a 2014 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, a burning odor was detected. The check engine warning light was illuminated. The vehicle was towed to the dealer and the dealer performed a recall repair for NHTSA Campaign Number: 20V750000 (Engine). After, receiving the vehicle back from the dealer the oil warning light illuminated. The dealer was made aware of the failure and an engine test was performed and diagnosed that there was sludge in the engine from not having regular oil changes. The contact was informed that the oil needed to be changed every 2,000 miles, instead of every 3,000 miles. The vehicle was not repaired since an appointment was not available until August 25, 2021. The manufacturer was not made aware of the failure. The failure mileage was 63,363.

- Bradenton, FL, USA

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 mph, the accelerator pedal was depressed however, the vehicle failed to exceed 40 mph. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and told the contact that the Vin was not under recall. The failure mileage was approximately 125,000.

- Moline, IL, USA

Banging in engine Consuming excessive amounts of oil Oil light flickering Check engine light on Loss of power Car shakes when idle Gas/ fuel odor Brought to mechanic, valves pistons replaced. Banging stopped other stated problems continue.

- Terryville, CT, USA

The contact owned a 2014 Kia Soul. The contact stated that while his daughter was driving the vehicle at an undisclosed speed, the vehicle experienced a loss of automotive power. Another driver notified her that there was smoke coming from the vehicle. After the vehicle was stopped, the driver saw flames coming from underneath the hood of the vehicle. The fire department was notified of the fire and arrived and extinguished the fire. The vehicle was towed away from the scene of the fire. A fire report was filed. The vehicle was destroyed. The cause of the fire was not yet determined. The contact mentioned that previous to the fire there were several cylinder misfires. The manufacturer and local dealer were not notified of the failure. The contact indicated that the original engine had been replaced in 2018. The failure mileage was 238,000.

- Powder Springs, GA, USA

My vehicle started driving really sluggish and slowing down from 55 to 35 when going up a hill. It felt like it wasn-??t getting the gas to make it go. I looked it up and found this recall: 2014 Kia Soul; Manufacturer photo Vehicles Affected:?Approximately 379,000 model-year 2012-16 Kia Soul hatchbacks equipped with 1.6-liter gas engines The Problem:?High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine-??s pistons as well as possible piston connecting rod failure. Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block, allowing engine oil to escape that may contact the exhaust, increasing the risk of a fire. however I was told that my vehicle is a 2.0 liter engine and it-??s under the recall! Drove my vehicle home after the Kia dealer told me I needed a catalytic converter, then my engine light started blinking, called Kia of America corporate to ask them and confirm it wasn-??t under recall and they had me get it to the dealer and now the dealer said I need an engine!!! I don-??t even have 130,000 miles on the vehicle! Just seems too coincidental that my vehicle has the same issues as the 1.6 liter engine Kia Soul does! Kia is also saying I-??m completely responsible for repairs!

- Spartanburg , SC, USA

Car displays a check engine light. The check engine light reports an issue with the catalytic converter. Car has began to shut off randomly when coming to or at a stop (for example: at a red light).

- Orlando, FL, USA

The vehicle had a strange smell ever since we got it a few years back. Earlier in the month, the headlight and dashlight would flicker with the turn signal. We looked it up and set up an apppointment with a local Kia dealership for recall on this issue. Then this week, the engine suddenly quit while the car was parked. The vehicle wouldn't start at all. Kia was notified and they said that there was another recall on engine SC200 on this vehicle that was just announced earlier this year. Online lookup also revealed that the smell issue can be from burning oil or a leak into catalytic converter. Other Kia cars from the same years have also said to have had these issues. Then an OBD II check showed the codes 7E8 and 7E9 which has been noted online by other customers as engine problem recall for which Kia has replaced their engine free of charge.

- Loma Linda, CA, USA

While driving on the highway in cruise control, the engine suddenly went into a lower gear and lost acceleration. Since then, the car has had difficulty accelerating and struggles to get up to speeds over 60mph. I had the car checked out and was told it was a clogged catalytic converter and that it needed to be replaced. Prior to the highway incident, the oil light would come on frequently and oil would have to be added every two to three weeks. The dealer has inspected the car for the engine recall and found no issues even though the car was experiencing oil loss when it was taken to the dealer. The car has 110,000 miles.

- Pflugerville, TX, USA

While I was driving on the highway, I heard a loud banging coming from the front of my car. I took it to a repair shop and was told it needed a valve replacement but it was only a matter of time before I would need to replace the engine. I did have the valve job done at great expense to me. However the engine light came on and despite having each of the problems fixed generated by the codes that came up, the engine light never went off. Now I understand there is an engine recall and the problems described are exactly what is wrong with my car e.g. engine light is on, check oil light flickering on, gasoline/fuel odor. I also had the catalytic converter replaced at my expense, only to find out there was a recall on that too. I need to have my engine replaced. This is a safety issue. Kia needs to make good on its promise.

- Terryville, CT, USA

The contact owns a 2014 Kia Soul. The contact stated that the vehicle would idle when coming to a complete stop and there was a heat source coming from the floorboard. The vehicle was taken to the dealer and was serviced for a manufacturer's product improvement campaign software updates for the engine control unit and knock sensor detection system however, the failure recurred after the repair. The manufacturer was made aware of the failure. The failure mileage was 51,000.

- Santa Fe, NM, USA

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was serviced for NHTSA Campaign Number: 20V750000 (Engine) and a manufacturer's product improvement campaign software update however, the failure occurred. The contact stated that on three separate occasions while driving at 60 mph, there was a rattling sound heard then the vehicle loss motive power without warning. The instrument panel light and front driver-??s and passenger-??s side headlights flickered on and off. The vehicle was taken to the dealer and diagnosed that there was a rod bearing knocking code that appeared on the code reader however, there were no oil leaks found. An oil consumption test was performed which found that the vehicle consumed a quart of oil for every thousand miles. An engine test was also performed, which the vehicle passed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no warranty coverage and advised the contact to drive the vehicle until the engine seized. The failure mileage was 93,000.

- Winters, CA, USA

I was traveling back home from Dandridge, TN in July 2019. As I was going down the interstate at 70MPH, the engine made a very loud noise and the vehicle began to shake. I promptly pulled over to the shoulder and shut off the vehicle. The vehicle was then towed to Rusty Wallace Kia of Knoxville. They had the car for three months before I received a phone call in September 2019. I was on my way to Florida with a friend, and Rusty Wallace Kia informed me that the engine had -??threw a rod-?? and cut the oil lines. The recall is related to this exact issue. Rusty Wallace Kia then replaced the engine without my written permission. They called to inform me of this about a month later. I did receive mail from Kia Consumer Affairs alerting me of the recall a few months later. I have since contacted Consumer Affairs and they let me know they would be contacting Rusty Wallace Kia of Knoxville to discuss getting the repair payed for so I can get my car back. I received an email just today (several months later) from the service manager, Allison Richard-??s, saying that I am responsible for the cost of the repairs. The recall paperwork in the mail states the engine will be replaced and the KDS software updated. As of today, Rusty Wallace Kia of Knoxville is refusing to release my car back to me (which is paid in full and I have the title in hand), and Allison also stated that consumer affairs said they wouldn-??t help. I am needing my car back as soon as possible, and any help is appreciated. Thank you.

- Knoxville, TN, USA

My car caught fire upon a drive home. Had to call fire department and extinguished it myself before fire department arrival. Took vehicle to local Kia dealership to have them check car. Documentation of charting from fire. They told me it-??s because I needed new snow tires. I purchased new tires. Months later my engine started knocking and vehicle is not drivable. I have filed a national claim with Kia due to safety recall on 4/21/21. I have sent pictures and report. I leave multiple voicemails. No one is calling me back. Case number 14128806. Case manager is Jesse. Twice I-??ve been told his supervisor will call me back and no one has. Fire occurred in 2018- engine blew in 2021

- Des Moines , IA, USA

We have concerns how Gerald KIA of Naperville handled the recall: NHTSA Recall Number: 20V750 (1/25/21)/Product Improvement Campaign (10/20/20) and at this point are very concerned about the safety of driving our car at all. We brought our car in on 2/24/21 for this important safety recall/product improvement campaign. They performed the PI2002B ECU Update (sc200b logic update), inspected the engine for sc200ps bct and fuel line and oil pan inspection which all passed. We expressed the check engine light was coming on when on the highway, the proposed fix was replacing Purge valve, spark plugs and air filter. I replaced the air filter and purge valve myself and had my local mechanic replaced the spark plugs and one coil on 4/10/21. Also note that the car has been consuming too much oil for the past year and started to get worse during this time - sometimes losing more than a quart a week and we just monitor the oil level and add when it is getting low and were hopeful that these repairs would help the oil consumption problem as well as the check engine light coming on. After these fixes the car started having severe acceleration/loss of power issues while driving on the highway when reaching 65 mph and the check engine light would flash. And then one time the check engine light started flashing and stayed on and I brought it to my local mechanic to diagnose. He cleaned our fuel system to see if it improves our performance and while doing so confirmed that our car has a clogged catalytic converter and recommended that we bring the car back to the dealership for an oil consumption test to inquire further into our car issues and that the high oil consumption may have led to the clogged cat. Before I brought the car back to the dealership I re-read the recall/safety campaign letters and realized that it appears what was happening was after the software update which updated the knock sensor detection system - the blinking check engine light was blinking and the

- Westmont, IL, USA

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed. The contact stated that there was an abnormal knocking coming from the engine. There was no warning light illuminated. The vehicle was taken to the local dealer where the vehicle had been repaired under NHTSA campaign number: 20V750000 (Engine) however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Philadelphia, PA, USA

Engine has a severe knock and is consuming large quantities of oil, oil light would flash even with oil at the max mark. It is available for inspection. When dealer looked at the car they flashed the knock sensor, and returned vehicle, drove 2 miles went into limp mode in traffic, would not go above 5mph. Engine light flashed. Dealer replaced knock sensor and returned vehicle. Again, approximately 2 miles the vehicle went into limp mode again in traffic. Upon 3rd time going to the dealer they determined Engine needed replaced and refused to warrentie under recall. Vehicle has 156k miles recall expires at 150k.

- Addison, NY, USA

Piston punched through wall of engine resulting in small fire while driving vehicle

- Yorba Linda, CA, USA