2015 Kia Soul's oil has been changed every 3K miles and has been well maintained. Check engine light came on on 4/7/21, and burning smell and vehicle was taken to service. Code showed Catalytic Converter but no open recalls for anything else. Service did not show that a Product Improvement Notice was open nor was my daughter notified in writing of that open Notice. Last night the vehicle lost all oil, threw a rod and the engine blew up with no explosion, fortunately. Kia says that will not cover the engine replacement yet it appears that the National Highway Traffic Safety Administration indicated that there is a recall for this issue with a number of vehicles actually catching fire. The vehicle is now at a dealership in Nashville, TN but they say the replacement is not covered. Request NHTSA involvement in helping resolve this with Kia. Please contact me [XXX] and/or [XXX] as soon as possible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Nashville, TN, USA

Leasing a 2015 Kia Soul + from Weston Kia in Portland, Or. on 9/1/20 with 94,191 miles on it. I-??ve had routine oil changes done on 12/14/20 @ 99,961 miles & again on 3/8/21 @ 104,432. Now from about 1-2 months after leasing my Kia, the MIL would turn on for some time then go off just to turn back on again. I had an ASE certified mechanic where I work run a diagnostic Check on it with a code of P0014. Called Weston Kia service department about it and I was told that I would have to bring it in to them, charge me $139 to run their diagnostic check to see what-??s up! Now On 1/25/21 I received a letter from Kia about a safety recall, #20V750 for my Kia, after 3 months I was finally able to get it in for the recall service. I-??ve looked up my vin number again to find out that nothing was done with my car however, now both my MIL & EOPWL, only at idle, is flashing, and I-??ve had to add oil to my engine 2 times between oil changes, occasionally during acceleration my car hesitates from lack of power! Now I-??m scheduled today, 5/25/21, to go back to the dealership service center to again have my car looked at. Now after reading all 459 complaints from other Kia owners with similar issues, that my first high interest rate, leased car that I still owe 10k on, is either going to cost even more to get fixed or it-??s just going to die because I can-??t afford to get KIA-??s faulty engine problems fixed nor keep going back to have a diagnostic test done @$139 just to tell me it-??s nothing! 459 similar complaints is telling me that I just dug myself into a hole.

- Portland, OR, USA

The contact owns a 2015 Kia Soul. The contact stated that while her husband was driving 65 mph, the vehicle loss motive power. The driver pulled over to the side of the road. Several unknown warning lights were illuminated. The contact had the vehicle towed to the local dealer. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 82,000.

- Branson West, MO, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the dealer and manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Canyon Country, CA, USA

The contact owns a 2015 Kia Soul. The contact stated that while starting the vehicle, there was a knocking sound coming from the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no open recalls associated with the VIN. The state attorney general referred the contact to NHTSA for assistance. The approximate failure mileage was 131,000.

- Fillmore, NY, USA

Engine seized. Just had oil changed at summit place Kia of grand rapids 2000 miles ago. Engine light never came on. No knocking. Call stalled, dash lights blinking and would not start. Towed,

- Grand Rapids, MI, USA

Contract 100K miles/10 years. Current mileage 92388. Still within warranty contract. While driving, 12/6/2020, my car stopped running after a brief warning on the dash. Check engine and oil light came on. Within a few minutes, I heard a noise, and the engine shut down. There were no oil leaks or any fluids under the car. I towed the car home. I towed to ray brandt Kia in harvey la 12/7/20. A month later, I was told the engine failed. By 1/4/21, I was asked for permission to tear down the engine for inspection. 1/8/21 brian murray, svc mgr. Said valve cover to be removed for inspection. Fidelity warranty/ray brandt Kia approved repairs re: RO101874. Per vicky, the inspector directed the timing belt replacement. On 1/13/21, test runs done to see if it fixed the problem but no compression. No action taken on recall 20V750. Per vicky, ray brandt recommended replacing the engine. Used engine found for replacement with approx. 42K miles. Per vicky at ray brandt svc dept. I received recall letter dated 1/25/21 by mail. Called vicky about recall. She confirmed it on her computer. Ray brandt called days later to say fidelity denied my claim. They stopped all repairs. Told I had to call fidelity for documentation. Called but no response. After sending a certified letter 3/9 to legal. Nancy beausejour called. She sent a reply dated 4/7. first two inspections reveal oil and other fluids are good and no sludge in the engine. This was prior to two more inspections with different conclusions. Final inspection show engine warped. Due to ignoring the recall, no action on service department recommendations and test runs without repairs, the engine warped. Before this failure, I had no engine overheating. Since 4/22/21, after 5 calls to Kia consumer assistance ctr.,called. May 12, 2021

- New Orleans, LA, USA

There was a recall on the catalytic converters and the dealership in columbus, Georgia, said they replaced it. Kia of columbus only had the car 20 minutes when they said they were completely done changing the part out. Now there's a knock in the motor, the car left my daughter stranded on the highway, it wouldn't go over 40 mph and it had to be towed. Sons Kia in mcdonough, Georgia did a diagnostic on it which said it needed a new engine assembly. I don't believe the converter was replaced in the first place causing the current damage to the vehicle.

- Columbus, GA, USA

RE: NHTSA RECALL 20V750, KIA SOUL 2015, VIN: [XXX]. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 [XXX], SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAYBRANDT KIA APPROVED REPAIRS RE: RO101874. PER [XXX], THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER [XXX], RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER [XXX] AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED [XXX] ABOUT THE RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. [XXX] CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO IGNORING THE RECALL, NO ACTION ON SERVICE DEPARTMENT RECOMMENDATIONS AND TEST RUNS WITHOUT REPAIRS, THE ENGINE WARPED. BEFORE THIS FAILURE, I HAD NO ENGINE OVERHEATING. SINCE 4/22/21, AFTER 4 CALLS TO KIA CONSUMER ASSISTANCE CTR., NO RETURN CALLS. IT IS NOW MAY 11, 2021. RAY BRANDT KIA AND FIDELITY WARRANTY SERVICES WILL NOT RETURN MY CALLS. STILL PAYING FOR CAR. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- New Orleans, LA, USA

The contact owns a 2015 Kia Soul. The contact stated that while his daughter was driving approximately 20 mph, there was an abnormal ticking sound coming from the vehicle. The driver pulled off the road and noticed there was no oil in the engine. The oil level warning light was illuminated. The vehicle was taken to rick case Kia (14500 w sunrise blvd, sunrise, fl 33323, (954) 715-7580) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but declined to repair the vehcile. The contact stated the failure was like NHTSA campaign number 19V120000 (engine, engine and engine cooling) for which the VIN was included. The failure mileage was approximately 83,000.

- Tamarac, FL, USA

So I was on my way home from running errands, current speed was 45 because of traffic signs and then had to yield because I needed to turn left, started going once I was able to so speed was about 0 this time, tried to turn and start to get car up to speed again when car decided to start stuttering and the car ended up not going past 20 mph. It went from 45 to 20 and refused to go higher, even went down to 10. Check engine light came and was forced to pull over. Car would drive after checking to make sure there were no leaks or anything else visible. Car would absolutely not go pad 25 in a 55. Was a very dangerous ride home because car had started rolling backwards out of nowhere. Car currently still jumps and has not been driven since 1st scare. The engine was replaced the first time this happened in 2019 by the dealership after only purchasing the car and having it for 2 months with an older engine, I have absolutely no idea why this has happened again. The car also recently was checked for recalls when oil change was due

- Siletz, OR, USA

Catalytic converter overheat it causing muffler to melt the bumper. Car also overheated due to the issue

- North Wilkesboro, NC, USA

In November 2020 I had a dangerous encounter on the I 94 expressway in Chicago. My car a 2015 Kia Soul engine light came on, and the engine began stall, while this was happening a semi was behind me, thank god I was able to veer off the expressway to the emergency lane and turned off the car. This was the start of the craziness with this vehicle. The engine light has been onand off 4 times since the expressway episode.I've had many encounters with the Kia dealerships (5) and Kia motors of America regarding the engine light and the cars poor performance. In between the time of now and then I have done everything they have requested from getting a catalytic converter oil changes all these things nothing has changed is actually has gotten worse I've even gotten a knock sensor replaced which at thomas Kia in Indiana see it would fix the problem, didn't. I received a recall letter for this vehicle dated January 27 2021 with all my prior complaints documented, from the oil light being on, to again the engine light coming and staying on. Kia and the Kia dealers refuse to stand by there words stated on the recall notice of the vehicle. The 2015 Kia Soul is currently napleton Kia in river oaks Illinois. I was told by a Kia of America representative and Kia napleton service advisor that I would need to pay $400. To have them assessed to find out the reason for the engine light staying on. The recall plainly states that the vehicle would be assessed to determine why the light is on.

- Chicago, IL, USA

2015 Kia Soul. Consumer writes regarding to engine fire compartment safety recall. The consumer stated after having a recall repair completed, the dealer advised of issues with the vehicle. The consumer believed the issues were related to the recall and should be repaired as a part of the recall.

- Millville, NJ, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was not yet available. The contact stated that ray brandt Kia located at 1884 westbank expy, harvey, la 70058, (504) 356-7072, had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New Orleans, LA, USA

Was driving the vehicle everything was normal all of a sudden the it began to smell like it was overheating. Then car started to lose power an stalled out. I pulled over let it set for a good 30 mins. I checked all the fluids everything was great. So I started the vehicle which was hesitant began driving did great for about 15 mins. And the same smell plus some other sounds crazy but egg smell occurred and I pulled over about 4 mins after I began to notice it was running strange. The check engine light came on an now this vehicle misses and does not run correctly. I check the fluids and tires every Monday and Thursday. I went to have the codes for the check engine light that came on after the incident happened. It gave me several issues that wasnt there at all before whatever happened happened.

- Dyersburg, TN, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine). The contact stated that while driving at various speeds, there was a knocking sound coming from the engine with the engine oil warning light illuminated. Grindstaff Kia (3608 bristol hwy, johnson city, tn 37601) and the manufacturer were made aware of the failure. The contact was informed that the vehicle maintenance records were needed before the recall could be serviced. The vehicle was not diagnosed nor repaired. The vehicle remained at the dealer. The failure mileage was 72,300.

- Elizabethton, TN, USA

I get an error code P050A in temperatures below 50 F after starting the car. The csr has 68K miles on it. This code relates to cold start idle air control performance. Had the car in the shop and a faulty purge solenoid was replaced and throttle bore cleaned. Now three weeks later, I get the same code again. Car seems to drive fine, but when I first start the motor seems to surge for a few seconds. I am concerned this issue will damage the motor or might even create a safety hazard.

- Springfield, MO, USA

Three open recalls that prevent the car from being safely driven, but my local dealer says the soonest opening they have is in 2.5 months to perform the work

- Murrieta, CA, USA

Received a recall notification dated January 25, 2021 referencing a potential of an engine fire. The notice indicated two mil lights, check engine and oil. The vehicle had been illuminating these lights for approximately 6 weeks. However, they would never stay illuminated; continued to turn on and off. Visited the local Kia dealership, sussman Kia of roslyn, pa. Informed that the problem was a leaky oil pan. Part was ordered. Scheduled an appointment for March 24. Informed prior to picking it up that the oil pressure switched had to be replaced. Kia was only covering the oil pan. I had to pay for the oil and the pressure switch. At no time, was I informed of any potential damage to the engine. However, on April 3, driving on a major highway, the vehicle stalled. I almost was rammed by a tractor trailer. The vehicle had to be towed to a repair shop. On April 6, I was informed that the cam and engine timing were the issues. The engine has to be completely disassembled. Contacted sussman Kia and was informed that they could only do what Kia corporation instructed, there was no check engine light data in the computer, and that the engine probably became damaged by the lost of oil. Sussman Kia relinquished my vehicle being aware that this could be a problem. Again, I was driving on the I-476 highway. I could have been killed. Kia is only concerned about the bottom line, not lives that could be impacted by their negligence. Kia manufactures vehicles that are clearly unsafe and then continues with poor maintenance even with their own recalls. They "ties" their own dealership hands in repairs; limiting what Kia will pay for under warranty. I had to pay for an oil pressure switch that actually was faulty.

- Philadelphia, PA, USA