2015 Kia Soul. Consumer writes in regards to an unrepaired recall issue.

- Suffolk, VA, USA

This issue has been going on for over a year and we have taken it to a Kia dealership a total of 4times. First time they did a diagnostic and all it showed was it was low on oil. 2X we had to tow it to the Kia dealership. We was on a highway going up the smallest of inclines and it started to spudder and lost complete power. It was towed to our house then when we realized that there was recalls we towed it to Kia. Told the people about the recall on it and they just changed the catalytic converter and gave it back about a month or so later it started to do the same thing again losing power up hills and spuddering.. took it back up there all they did was changed the catalytic converter again and after having it a month or so they gave it back told me to drive it 1000 miles and bring it back to them. My problem is the car isn't safe for me to drive and now I am afraid of it starting on fire. I don't want this car anymore there are 2 many issues and I'm just not comfortable with it. We have put 20,000 dollars into a car that was supposed to be 10,000. I have a family and animals I will not put in this vehicle.

- Martinsburg, WV, USA

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was taken to Wyoming valley motors (560 pierce street, kingston, pa 18704) to be repaired under NHTSA campaign number: To have the NHTSA campaign number 19V120000 (engine, engine and engine cooling) performed however, the repair failed to fix the failure. The contact stated while driving at approximately 25 mph, the vehicle hesitated and overheated. The contact took the vehicle to an independent mechanic to be diagnosed. The mechanic retrieved dtc code: P0420. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 81,000.

- Freeland, PA, USA

The contact owned a 2015 Kia Soul. The contact stated that while driving at 60 mph, a black smoke began to emit from vehicle as the check engine light illuminated. The contact immediately pulled over and shortly thereafter, flames began to ignite from underneath the hood. The authorities were called to the scene of the fire and the fire was extinguished. A fire report was filed. No injuries were reported at the scene. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was later deemed a total loss by the insurance company. The manufacturer was notified and informed her that there were no recalls on the vehicle at the time of failure. Recently, the contact received a recall notice for NHTSA campaign number: 20V750000(engine) which she linked to the failure. The failure mileage was approximately 78,000.

- Edmond, OK, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 20 mph, there was a loud knocking sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was taken to bill cole automall bluefield green valley (U.S. 460 #5, bluefield, wv 24701) where it was diagnosed however, the vehicle was not repaired. The contact wanted a second opinion and took the vehicle to hometown Kia (111 midtown ave, mt hope, wv 25880) where it was diagnosed with the internal engine rings needing to be replaced. The contact related the issue to NHTSA campaign number: 20V750000 (engine). The vehicle was not repaired. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 86,000.

- Crab Orchard, WV, USA

To whom it may concern, the below email was emailed to [xxx]. [xxx] is the service manager for coral springs Kia in Florida. This email provides a timeline of the events and how porpora is informing this author the payment responsibility is not Kia coral springs, but the author. The cost is over $800 dear mr. [xxx], thank you for providing an update concerning my vehicle. The purpose of this email is to obtain clarity regarding the needed repairs for the vehicle. Below is a summarization of events that will lead us to today's email. First, the service department conducted a 120K service on 2.20.21 at your location. Note, the vehicle's mileage at the time of service was around 116K. This author communicated to [xxx]; a safety recall notice was published for vehicle VIN [xxx]. [xxx]responded, "we do not have a current recall for this vehicle." On 3.19.21, the vehicle was returned to your service department due to engine failure while driving after urgently pleading this matter to fraser on 3.18.21 to have the car inspected. After you and [xxx] conversed, this author was informed a safety recall was published, and our system was unavailable to confirm the initial safety recall inquiring on 2.20.21. After reviewing the below recall notice from this dealership's website and complaining about the car's performance, why am I being charged for the repair you mentioned to me? I shall await your response. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Miami, FL, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving, the oil light was flashing and illuminated. There was an abnormal burning odor detected. The contact had to add additional oil in the vehicle. The vehicle was taken to manahawkin Kia located at 270 NJ-72, manahawkin, NJ 08050 (866) 851-1685, where they diagnosed the oil pressure gauge needed to be replaced. The manufacturer was not contacted. The failure mileage was 97,814.

- Little Egg Harbor, NJ, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at 50 mph, the vehicle stalled. The contact stated that he started to smell smoke and noticed that the vehicle started to leak oil. The vehicle was unable to restart and had to be towed back to the contact's residence. The contact received a recall notification for NHTSA campaign number: 20V750000 (engine). The contact stated the check engine warning light was illuminated. The vehicle was then towed to the local dealer van nuys Kia (6115 van nuys blvd, van nuys, ca 91401) where it was diagnosed with the engine needing to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of the failure and informed the contact that they would call them back. The failure mileage was approximately 143,000.

- North Hollywood, CA, USA

I bought the Kia Soul in August of 2019 and everything worked as expected. The motor started using oil unexpectedly consuming more then a quart every 1000 miles about a year after I had the car. This oil usage is not normal. It shouldn't use more then a quart between oil changes.

- Columbia City, OR, USA

Kia recalled my engine. The engine died yesterday. Kia is telling it's going to be multiple days until they can even scan the car. This is a scam. They need to offer a loaner or a rental in the meantime, otherwise, they're not fulfilling the requirements of the recall. My health and safety are greatly affected without my car. This is not a free and safe remedy.

- Delran, NJ, USA

My engine is leaking oil and there is something blinking on the dashboard.

- Cameron, NC, USA

I have 2 2015 Kia Souls and oil light started blinking at low rpms within a 2 weeks of each other. I replaced the oil pressure sensor on my daughters Soul to fix issue. It started on my wife's car this morning. I see recalls for other Kia modules for this sensor and looks like it needs to expand to the Soul. Getting a false warning can make you get off the road in hast stinking there is a major issue.

- Hickory, NC, USA

I was notified of engine fire recall on my Kia Soul. I have taken my vehicle in complaining of burning smell, engine light, tire lights coming on - every time they refuse to fix anything. I was told at the dealership by service staff that 'he's sure my car if fine and it would pass thier' inspection, so there is nothing they will do. Even with the recall letter. The staff person also said that the media (news) is 'making it all up'. I am disabled and they refuse to help with my car and the engine fire recall.

- Westminster, CO, USA

My 2015 Kia Soul has 71,500 miles on it and has the base 1.6L engine. Apparently this vehicle has not been recalled yet even though it has the same issues as the other recalled engines regarding burning oil. This car has an ongoing issue with excessive oil consumption between regular 3K mile oil changes. It burns over a quart of oil per 1K miles driven. We have a cpo warranty and extended dealer warranty and we still are unable to get this fixed under the warranty. The dealership is claiming what they've documented is normal oil consumption and they refuse to file a warranty claim. The dealer will not take our word that we've had to put more oil in the car between oil consumption tests and told us we'd have to drive it to the dealer to have them verify the oil level without us putting more in it--therefore drive the car while it has no oil and the dipstick isn't registering it, which is unsafe. We keep getting the run around when this is a known issue with the other 1.6L engines. Why hasn't this been recalled?

- Arnold, MO, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle began to idle and she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer demontrond Kia (14101 North fwy, houston, Texas 77090, (281) 801-6254) however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The vehicle was next taken to parkway family Mazda (22565 us-59, kingwood, tx 77339: (281) 242-8211) where the mechanic was also unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.

- Houston, TX, USA

I've been having trouble with burning oil, significant oil lose in a short time, have already done the oil consumption test, I already had the ksds software update, the car started jerking around and slowed down, lost power, it was finally determined they would replace the engine, before the recall actually started. They put another band aide on the problem and instead of replacing the entire engine, they only replaced the block. I was on a trip and the new fix started to heat up, I could smell burning oil, I pulled over and checked the oil and it was 1 quart low in about 378 miles. I have noticed over the last 1 1/2 years that it gets extremely hot on road trips and looses oil fast. I put oil in because I was so far from home and did not want to be stuck in Tennessee. I've been going through this crap for almost 2 years. Now they are saying I have to do the oil consumption test all over again, 4 times! I am worried, frightened and paranoid driving this car knowing it could catch on fire at any moment. I filed complaint back in Sept. Or Oct. And Kia is still fighting on doing the right thing and putting my life in danger every day. It made no sense to me that they would only replace the block when they clearly state in the recall letter that they do not know what is causing the problem. They have not identified the defect but they decide to put my life in danger by just replacing the engine block. I am furious and now they won't fix it without 6 more months of me driving the car and being freaked out. My job is business to business sales so I am in my car all day. Please help me! this is terrifying for me. I am older and have bad knees and constantly worried about being caught in the car in a fire and burning to death! help me please! I'm about to have a nervous breakdown. My recall # is 20V750, my first complaint was 19V120. Please help!!

- Jacksonville, FL, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at 30 mph, the vehicle caught fire. The contact pulled over and upon inspection there was a fire coming from the engine compartment. Fire marshals were called to the scene and the fire was extinguished the contact stated the check engine, ABS, and traction control warning lights were illuminated. The vehicle was towed to a local dealer (shawnee mission Kia 7951 shawnee mission pkwy, mission, ks 66202 (913) 384-9100) where it was unable to be diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V750000 (engine) however the VIN was not included. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 77,000.

- Shawnee, KS, USA

I have a 2015 Kia Soul. 2 years ago my check engine light came on had it put on a machine it needed a new catalytic converter and an O2 sensor it was burning oil and smoking. I changed both. 8 months I called Kia when there was a recall on the 1.6 engine because my car was doing exactly what the recall was stating I was informed by Kia it wasn't my motor. I was adding 2 quarts of oil a week I was driving down the road and all of a sudden it would not go over 20 mph and started knocking I was taking off from a stop when the engine started knocking. I checked the oil and it was dry and it had oil earlier that day. I received the recall had it towed to bob rohrman Kia in lafayette in. The person who worked at the car dealership took it off the tow dolly stated it would not pass the engine test. 2 days later they said it passed the engine test but I need $4600 of work but the engine was ok even though it was burning oil and knocking. I called Kia and they said the motor was to be changed no charge to me. Now they are saying it has too many miles and does not qualify for the recall. There was then 140000 on my Kia when this all started

- Medaryville, IN, USA

It's been burning up oil way too fast. It started with a ticking coming from the motor. I added more oil. And the ticking got worse. Then while driving down the highway there was a loud pop. Something fell off from the bottom of the car. It started smoking then just died on me. Now I'm out a vehicle.

- Dalton, OH, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 45 mph, the vehicle shuddered making it difficult to drive. The contact stated no warning light was illuminated. The contact drove the vehicle home and then had the vehicle towed to gerry wood Chrysler Dodge Jeep Ram (525 jake alexander blvd S, salisbury, nc 28147) where it was diagnosed that the ignition coil needed to be replaced. The vehicle had been repaired. The contact stated that the spark plugs and engine coils were replaced in October of 2020 prior to the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 138,844.

- Lexington, NC, USA