There was a recall on the catalytic converters and the dealership in columbus, Georgia, said they replaced it. Kia of columbus only had the car 20 minutes when they said they were completely done changing the part out. Now there's a knock in the motor, the car left my daughter stranded on the highway, it wouldn't go over 40 mph and it had to be towed. Sons Kia in mcdonough, Georgia did a diagnostic on it which said it needed a new engine assembly. I don't believe the converter was replaced in the first place causing the current damage to the vehicle.

- Columbus, GA, USA

RE: NHTSA RECALL 20V750, KIA SOUL 2015, VIN: [XXX]. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 [XXX], SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAYBRANDT KIA APPROVED REPAIRS RE: RO101874. PER [XXX], THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER [XXX], RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER [XXX] AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED [XXX] ABOUT THE RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. [XXX] CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO IGNORING THE RECALL, NO ACTION ON SERVICE DEPARTMENT RECOMMENDATIONS AND TEST RUNS WITHOUT REPAIRS, THE ENGINE WARPED. BEFORE THIS FAILURE, I HAD NO ENGINE OVERHEATING. SINCE 4/22/21, AFTER 4 CALLS TO KIA CONSUMER ASSISTANCE CTR., NO RETURN CALLS. IT IS NOW MAY 11, 2021. RAY BRANDT KIA AND FIDELITY WARRANTY SERVICES WILL NOT RETURN MY CALLS. STILL PAYING FOR CAR. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- New Orleans, LA, USA

The contact owns a 2015 Kia Soul. The contact stated that while his daughter was driving approximately 20 mph, there was an abnormal ticking sound coming from the vehicle. The driver pulled off the road and noticed there was no oil in the engine. The oil level warning light was illuminated. The vehicle was taken to rick case Kia (14500 w sunrise blvd, sunrise, fl 33323, (954) 715-7580) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but declined to repair the vehcile. The contact stated the failure was like NHTSA campaign number 19V120000 (engine, engine and engine cooling) for which the VIN was included. The failure mileage was approximately 83,000.

- Tamarac, FL, USA

So I was on my way home from running errands, current speed was 45 because of traffic signs and then had to yield because I needed to turn left, started going once I was able to so speed was about 0 this time, tried to turn and start to get car up to speed again when car decided to start stuttering and the car ended up not going past 20 mph. It went from 45 to 20 and refused to go higher, even went down to 10. Check engine light came and was forced to pull over. Car would drive after checking to make sure there were no leaks or anything else visible. Car would absolutely not go pad 25 in a 55. Was a very dangerous ride home because car had started rolling backwards out of nowhere. Car currently still jumps and has not been driven since 1st scare. The engine was replaced the first time this happened in 2019 by the dealership after only purchasing the car and having it for 2 months with an older engine, I have absolutely no idea why this has happened again. The car also recently was checked for recalls when oil change was due

- Siletz, OR, USA

Catalytic converter overheat it causing muffler to melt the bumper. Car also overheated due to the issue

- North Wilkesboro, NC, USA

In November 2020 I had a dangerous encounter on the I 94 expressway in Chicago. My car a 2015 Kia Soul engine light came on, and the engine began stall, while this was happening a semi was behind me, thank god I was able to veer off the expressway to the emergency lane and turned off the car. This was the start of the craziness with this vehicle. The engine light has been onand off 4 times since the expressway episode.I've had many encounters with the Kia dealerships (5) and Kia motors of America regarding the engine light and the cars poor performance. In between the time of now and then I have done everything they have requested from getting a catalytic converter oil changes all these things nothing has changed is actually has gotten worse I've even gotten a knock sensor replaced which at thomas Kia in Indiana see it would fix the problem, didn't. I received a recall letter for this vehicle dated January 27 2021 with all my prior complaints documented, from the oil light being on, to again the engine light coming and staying on. Kia and the Kia dealers refuse to stand by there words stated on the recall notice of the vehicle. The 2015 Kia Soul is currently napleton Kia in river oaks Illinois. I was told by a Kia of America representative and Kia napleton service advisor that I would need to pay $400. To have them assessed to find out the reason for the engine light staying on. The recall plainly states that the vehicle would be assessed to determine why the light is on.

- Chicago, IL, USA

2015 Kia Soul. Consumer writes regarding to engine fire compartment safety recall. The consumer stated after having a recall repair completed, the dealer advised of issues with the vehicle. The consumer believed the issues were related to the recall and should be repaired as a part of the recall.

- Millville, NJ, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was not yet available. The contact stated that ray brandt Kia located at 1884 westbank expy, harvey, la 70058, (504) 356-7072, had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New Orleans, LA, USA

Was driving the vehicle everything was normal all of a sudden the it began to smell like it was overheating. Then car started to lose power an stalled out. I pulled over let it set for a good 30 mins. I checked all the fluids everything was great. So I started the vehicle which was hesitant began driving did great for about 15 mins. And the same smell plus some other sounds crazy but egg smell occurred and I pulled over about 4 mins after I began to notice it was running strange. The check engine light came on an now this vehicle misses and does not run correctly. I check the fluids and tires every Monday and Thursday. I went to have the codes for the check engine light that came on after the incident happened. It gave me several issues that wasnt there at all before whatever happened happened.

- Dyersburg, TN, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine). The contact stated that while driving at various speeds, there was a knocking sound coming from the engine with the engine oil warning light illuminated. Grindstaff Kia (3608 bristol hwy, johnson city, tn 37601) and the manufacturer were made aware of the failure. The contact was informed that the vehicle maintenance records were needed before the recall could be serviced. The vehicle was not diagnosed nor repaired. The vehicle remained at the dealer. The failure mileage was 72,300.

- Elizabethton, TN, USA

I get an error code P050A in temperatures below 50 F after starting the car. The csr has 68K miles on it. This code relates to cold start idle air control performance. Had the car in the shop and a faulty purge solenoid was replaced and throttle bore cleaned. Now three weeks later, I get the same code again. Car seems to drive fine, but when I first start the motor seems to surge for a few seconds. I am concerned this issue will damage the motor or might even create a safety hazard.

- Springfield, MO, USA

Three open recalls that prevent the car from being safely driven, but my local dealer says the soonest opening they have is in 2.5 months to perform the work

- Murrieta, CA, USA

Received a recall notification dated January 25, 2021 referencing a potential of an engine fire. The notice indicated two mil lights, check engine and oil. The vehicle had been illuminating these lights for approximately 6 weeks. However, they would never stay illuminated; continued to turn on and off. Visited the local Kia dealership, sussman Kia of roslyn, pa. Informed that the problem was a leaky oil pan. Part was ordered. Scheduled an appointment for March 24. Informed prior to picking it up that the oil pressure switched had to be replaced. Kia was only covering the oil pan. I had to pay for the oil and the pressure switch. At no time, was I informed of any potential damage to the engine. However, on April 3, driving on a major highway, the vehicle stalled. I almost was rammed by a tractor trailer. The vehicle had to be towed to a repair shop. On April 6, I was informed that the cam and engine timing were the issues. The engine has to be completely disassembled. Contacted sussman Kia and was informed that they could only do what Kia corporation instructed, there was no check engine light data in the computer, and that the engine probably became damaged by the lost of oil. Sussman Kia relinquished my vehicle being aware that this could be a problem. Again, I was driving on the I-476 highway. I could have been killed. Kia is only concerned about the bottom line, not lives that could be impacted by their negligence. Kia manufactures vehicles that are clearly unsafe and then continues with poor maintenance even with their own recalls. They "ties" their own dealership hands in repairs; limiting what Kia will pay for under warranty. I had to pay for an oil pressure switch that actually was faulty.

- Philadelphia, PA, USA

2015 Kia Soul. Consumer writes in regards to an unrepaired recall issue.

- Suffolk, VA, USA

This issue has been going on for over a year and we have taken it to a Kia dealership a total of 4times. First time they did a diagnostic and all it showed was it was low on oil. 2X we had to tow it to the Kia dealership. We was on a highway going up the smallest of inclines and it started to spudder and lost complete power. It was towed to our house then when we realized that there was recalls we towed it to Kia. Told the people about the recall on it and they just changed the catalytic converter and gave it back about a month or so later it started to do the same thing again losing power up hills and spuddering.. took it back up there all they did was changed the catalytic converter again and after having it a month or so they gave it back told me to drive it 1000 miles and bring it back to them. My problem is the car isn't safe for me to drive and now I am afraid of it starting on fire. I don't want this car anymore there are 2 many issues and I'm just not comfortable with it. We have put 20,000 dollars into a car that was supposed to be 10,000. I have a family and animals I will not put in this vehicle.

- Martinsburg, WV, USA

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was taken to Wyoming valley motors (560 pierce street, kingston, pa 18704) to be repaired under NHTSA campaign number: To have the NHTSA campaign number 19V120000 (engine, engine and engine cooling) performed however, the repair failed to fix the failure. The contact stated while driving at approximately 25 mph, the vehicle hesitated and overheated. The contact took the vehicle to an independent mechanic to be diagnosed. The mechanic retrieved dtc code: P0420. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 81,000.

- Freeland, PA, USA

The contact owned a 2015 Kia Soul. The contact stated that while driving at 60 mph, a black smoke began to emit from vehicle as the check engine light illuminated. The contact immediately pulled over and shortly thereafter, flames began to ignite from underneath the hood. The authorities were called to the scene of the fire and the fire was extinguished. A fire report was filed. No injuries were reported at the scene. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was later deemed a total loss by the insurance company. The manufacturer was notified and informed her that there were no recalls on the vehicle at the time of failure. Recently, the contact received a recall notice for NHTSA campaign number: 20V750000(engine) which she linked to the failure. The failure mileage was approximately 78,000.

- Edmond, OK, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 20 mph, there was a loud knocking sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was taken to bill cole automall bluefield green valley (U.S. 460 #5, bluefield, wv 24701) where it was diagnosed however, the vehicle was not repaired. The contact wanted a second opinion and took the vehicle to hometown Kia (111 midtown ave, mt hope, wv 25880) where it was diagnosed with the internal engine rings needing to be replaced. The contact related the issue to NHTSA campaign number: 20V750000 (engine). The vehicle was not repaired. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 86,000.

- Crab Orchard, WV, USA

To whom it may concern, the below email was emailed to [xxx]. [xxx] is the service manager for coral springs Kia in Florida. This email provides a timeline of the events and how porpora is informing this author the payment responsibility is not Kia coral springs, but the author. The cost is over $800 dear mr. [xxx], thank you for providing an update concerning my vehicle. The purpose of this email is to obtain clarity regarding the needed repairs for the vehicle. Below is a summarization of events that will lead us to today's email. First, the service department conducted a 120K service on 2.20.21 at your location. Note, the vehicle's mileage at the time of service was around 116K. This author communicated to [xxx]; a safety recall notice was published for vehicle VIN [xxx]. [xxx]responded, "we do not have a current recall for this vehicle." On 3.19.21, the vehicle was returned to your service department due to engine failure while driving after urgently pleading this matter to fraser on 3.18.21 to have the car inspected. After you and [xxx] conversed, this author was informed a safety recall was published, and our system was unavailable to confirm the initial safety recall inquiring on 2.20.21. After reviewing the below recall notice from this dealership's website and complaining about the car's performance, why am I being charged for the repair you mentioned to me? I shall await your response. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Miami, FL, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving, the oil light was flashing and illuminated. There was an abnormal burning odor detected. The contact had to add additional oil in the vehicle. The vehicle was taken to manahawkin Kia located at 270 NJ-72, manahawkin, NJ 08050 (866) 851-1685, where they diagnosed the oil pressure gauge needed to be replaced. The manufacturer was not contacted. The failure mileage was 97,814.

- Little Egg Harbor, NJ, USA