NHTSA Recall:19V120 The ESC light went on during high winds and stayed on. The car stuttered going up hill @40+ mph, so I looked for any outstanding recalls and decided to take it into LutherKia Bloomington. There were other recalls I was unaware of that I checked boxes to fix. They examined my vehicle and told me that my Catalytic Converter was plugged/melted and needed to be replaced. That isn't related to ESC as far as I'm aware, also I asked -why- it plugged and they were unwilling/able to determine. Other mechanics online told me that it is crucial to determine the root cause of why it plugged/melted and fix it. I looked closer at the recalls and pointed out that the various outstanding recalls called for engine tests, none of which they did. I then noticed that recall #19V120 directly mentioned catalytic converter damage. LutherKia refused to check the engine, even though the other recalls stated they would. I called [XXX] and Luther refuse to do anything except update computer codes since KIA will not pay for it. The KIA's catalytic converter is damaged and very possibly engine damage as well, but they refuse to check since they said KIA wont cover labor costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- St Louis Park, MN, USA

My vehicle is burning oil, not leaking but burning oil. I-??m having to put oil in it every 3-4 days. Also ever since they did a recall on the catalytic converter my check engine light has been on. When I-??ve taken it to see the code it comes back my catalytic converter. I-??m unable to drive my car.

- Webb City, MO, USA

Unknown. Engine or fuel mishap Car caught on fire as I was driving down the hwy with my 3 kids

- Fort Worth , TX, USA

I recieved a recall notice for my 2015 kia soul via mail earlier this year and made an appointment to have the recall maintenance addressed at the local dealership as directed. After a month and a half the maintenance was completed including a successful pass engine test. Shortly after departing the car had issues accelerating and the check engine light began flashing. I immediately took it back to them. After approx two hours of them working on it more sent me on my way. Again the acceleration issues (limp home mode) and flashing check engine light. To complicate things I had an IID from an OWI two years ago so at this point they require me to be there with the car as they cannot work on it without me. After having to repeatedly take time off work to be there for 6 or 7 "videos" i have the thing removed as I've already lost my 2nd job at this point and cant afford to lose the main one while this is slowly playing out. It has now been over three weeks since KIA has messed up this vehicle and there is no resolution in site. They have yet to really define what is now wrong with the many tests and videos they have sent into coporate or own the issue and have yet to provide any timeframe for resolution. Meanwhile I cant take it to anyone else until they decide if they are fixing it as they SHOULD be as i did not stretegically plan for my engine to fail the day they did the recall maintenance after waiting 1.5 months to even get in. The vehicle should have been towed to their lot and not driven repeatedly on a check engine light blinking as they were having me do however i would be up to thousands of dollars in tows with no guarantee of reimbursement up to 90 days of the "resolution" which we have yet to have any timeframe for. I have called corporate and now it seems the line puts you on silent hold for 12-15 min and disconnects you without ever talking to a human. I have brought this up with the BBB and local attorney general office as well.

- Altoona, IA, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at approximately 25 MPH, the check engine warning light illuminated, and the vehicle made an abnormal clicking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with a catalytic converter failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number:?19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,965.

- Grove City, PA, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while driving at an undisclosed speed and after parking the vehicle, the contact detected an abnormally strong burning odor. The check engine warning light was illuminated. The vehicle was taken to the dealer, who inspected the engine compartment for fuel and engine oil leaks and performed an engine test according to the recall remedy. The contact was informed that the vehicle had passed inspection and no repairs, including the engine replacement, were necessary. Additionally, the contact was informed that the strong burning odor would subside on its own. The failure recurred. The dealer was made aware of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

- Shelton, WA, USA

On April 11, 2024, customer's check engine light came on on his 2015 Kia Soul. It was clear, dry, and fair temperature day. Owner was returning home from a routine trip from work on an outer road to a highway. The next day the vehicle was taken to Firestone Auto Service which ran a diagnostic report and found that the catalytic convertor was the issue (SEE FIRESTONE UPLOAD). Firestone recommended vehicle be taken back to original dealer to address the issue since there was a recall. Records show that the dealership addressed the February 2019 catalytic recall on 5/2/2019 (SEE KIA DOC UPLOAD). KIA Customer Service told owner that KIA is not liable to address the catalytic converter problem under warranty (free) because they had already closed out the recall on this particular vehicle on 5/2/2019. CUSTOMER COMPLAINT: Kia should be liable to fix the catalytic converter problem at no charge to the owner because the recall service done has failed to prevent the overheating of the catalytic converter. The KIA Soul had only 75,822 miles on it when this issue was discovered.

- Saint Louis, MO, USA

The contact owns a 2015 Kia Soul. The contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the vehicle experienced a failure related to the recall. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with catalytic converter failure and recommended that the vehicle was taken to the dealer. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,822.

- Saint Louis, MO, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, an abnormal rumbling sound was coming from the vehicle. The check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where it was confirmed that there was a defect with the engine. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which was linked to the failure. The contact then stated that while driving 60 MPH, the vehicle experienced engine failure. The vehicle was then towed to an independent mechanic where the engine failure was confirmed. The contact was also referred to the dealer for assistance. The vehicle was towed to the dealer where the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and was informed that since a prior unknown recall repair was not performed; the engine recall would not be honored. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.

- Chicago, IL, USA

Was driving on the highway I hard a pop sound and I look in my mirror and saw a big white smoke fog and then hard tapping from the hood and pulled over and my car would not start had it towed and had 2 mechanic look at it told me my engine is blown and there is a hole in it that my engine is defective

- Bethlehem , PA, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds and depressing the accelerator pedal, the engine would rev up loudly emitting a vibrating noise. About 3 months after having the vehicle repaired, while driving approximately 30-40 MPH, the battery warning light and the oil warning light illuminated, and the vehicle stalled shortly afterward. After waiting for a while, the contact was able to restart the vehicle; however, the contact was only able to drive for a short while before the failure recurred. The contact stated after having the vehicle inspected, there was smoke coming from underneath the hood and the tailpipe intermittently that dissipated while driving. A loud vibrating noise was emitted from the vehicle while driving at various speeds. The vehicle was taken to a muffler shop after noticing the loud vibrating sounds and it was determined that the muffler was loosened and needed to be reattached. The contact had also taken the vehicle to an independent mechanic due to the vehicle continuing to run roughly and it was determined that cylinder #1 was misfiring. Additionally, the oil level was extremely low. The mechanic was unable to determine where the leak was coming from. The ignition coils were replaced. The contact stated that a friend diagnosed the vehicle and retrieved a code that cylinder #4 was misfiring after the coils were replaced. The friend also informed the contact that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that VIN was not included in a recall nor covered under warranty. The failure mileage was 178,000.

- Longview, TX, USA

The Kia Soul 2015 model has been under scrutiny due to safety concerns, particularly regarding engine failures that could potentially lead to accidents. This report aims to address a recent incident involving a Kia Soul 2015 experiencing engine failure, putting a family at risk. Incident Description: On [03/15/24], a Kia Soul 2015 experienced a sudden engine failure while being driven with my family onboard, including the my wife and two children. The incident occurred shortly after maintenance was performed by Lokey Kia Clearwater. The sudden engine failure resulted in the vehicle coming to a stop in the middle of the road, posing a significant safety risk to the occupants and other road users. Engine shutdowns while in motion can lead to loss of control over the vehicle, potentially causing accidents, injuries, or even fatalities. In this case, the driver, my wife, and two children were exposed to the danger of being stranded on a busy road, increasing the risk of a deadly accident. The investigation into the engine failure revealed several potential causes, including Mechanical Failure: The engine may have experienced a critical mechanical failure, possibly due to poor maintenance or manufacturing defects. Electrical Malfunction: Electrical issues within the engine control system could have triggered an automatic shutdown, leading to the engine failure. Previous Maintenance: The maintenance performed by Lokey Kia Clearwater could have been inadequate or incorrectly executed, leading to unforeseen complications with the engine.

- Palm Harbor , FL, USA

I have had 5 oem and dealership installed catalytic converters fail within 3 years now. The car has had engine failure resulting in the engine being replaced for connecting rod failure (2021).

- Bartow, FL, USA

Car just started jerking and turning off while driving showing the engine light and oil light

- Mishawaka, IN, USA

The catalytic converter got pluged up from the oil consumption. The car would no longer accelerate. Yes I still have the catalytic converter.yes the safety was I went to excelrate and I almost got rear ended. It just happened out of nowhere.I took it to the Meineke's shop and they said the cat was pluged but wasn't 100% sure so I had it towed to a kia dealer and they said it was 100% the catalytic converter and it wasn't covered so it would be around $3000.Yes it was inspected by the kia dealer.It had a check engine light on but it said it was the 02 sensor. It had a little less power then normal.It seemed ok when I left the house. I drove about 40 miles. I stoped for about 5 minutes to smoke and it seemed ok in the parking lot. It's when I went to excelrate out to the street it had no power.the original cat starts getting pluged over time and causes the heat to back up on the inside of the engine and puts wear on the piston rings. There for causeing it to burn the engine oil. Inturn almost fully pluging the original cat cause the engine to have no power. I have been a professional machnic for over 24 years. so I understand how engines work. Now because of the internal damage of the engine I am putting 2 quarts of oil every 1500 miles. Which is only one week for me. Thank you for reviewing this. I hope that kia will make this right.

- Aurora, CO, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle revved up but failed to respond as needed. The contact stated that the vehicle was leaking engine oil. The contact added oil to the vehicle. The check engine warning light was illuminated and flickering. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to engine failure and performed unknown repairs. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was unknown.

- Oxford, OH, USA

My problems started October of 2023 on an out of state trip for a memorial for my deceased cousin. I, along with my son and 3 grandchild were on our way to West Virginia when my car wouldn-??t accelerate on the freeway. We got off the freeway and found the nearest Kia dealership. They provided me with a rental and told me I needed a catalytic converter that was clogged due to heavy oil consumption and my oil was low, even thought it was 3000 miles from the next scheduled change. I paid for the services and picked my car up approximately 6 days later. In December my cars engine light came on and I started having acceleration issues again. I took it to my local dealership and was told by the service advisor that it was covered under the recall to 150,000 miles for knocking and seizing and to continue driving it. They changed the oil and I went on my way. [XXX] my engine light came on again and I called and scheduled an appointment. I dropped it off on [XXX] After 2 1/2 weeks of calling daily with no return phone calls and paying out of pocket for a rental the dealership called and said it was the camshaft. I work part time for a auto wholesales parts company and the director, who has 40 years automotive experience told me the camshaft would have nothing to do with the oil consumption. After researching on internet and finding numerous videos stating the same, I told them change the oil and I would pick it up. The next day I went to pick it up and the battery was dead. The battery was just replaced in November. They jumped it twice, I expressed my uneasiness leaving with it but was told service is closed and the have no loaners. On the way out of the parking lot, a man that stated he was the sales manager was waving and yelling -??bye, don-??t come back, get out of my lot-??. Needless to say I was appalled. Less than 15 minutes to home, the oil light came on and my engine started marking a horrible sound. I parked in my drive and the car would not restart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

- Garfield Hts, OH, USA

Starting in summer of 2021, I began to has acceleration problems with my car and a check engine light came on. It was undrivable so I took it to the closest mechanic I could make it to, Firestone. They found the catalytic converter to be the problem and I paid $1100 to replace it. Later in 2021, the catalytic converter went out again and I had to have the engine coil and spark plugs replaced. I took it back to Firestone to replace it under warranty. During 2022, the check engine light came on again and again it was the catalytic converter. I got it replaced under warranty again. During this replacement, Firestone let me know that my engine was the source of why the catalytic converter keeps going out. The compression was too low and the engine was causing the catalytic converter to overheat. I took it to the dealership to have it diagnosed to see what was wrong in the engine. They claimed to have run diagnostics in the entire engine and only found that the engine coil and spark plugs needed replacement. I had both of those things replaced already the year before. They did not identify any problems with the new catalytic converter or any other part of the engine. The check engine light came on and my catalytic converter has gone out again and caused me to lose acceleration on a one lane each way 60mph road on my way to work. I suddenly slowed way down and cars had to swerve around me. I pulled off onto a farm road to let traffic by and then had to hobble to AutoZone nearby with my hazards on to get my check engine light codes read. It came up that the cat converter was having issues. I looked up to see if my car had any recalls and none were found. I did find that there was a major recall for Kia souls 2012-2018s for some piece of the engine that was causing catalytic converters to overheat. Many individuals who had this recall done to their vehicles also had to have engine coils and spark plugs replaced based on a forum regarding this recall.

- Corvallis, OR, USA

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle started losing motive power and decelerated. The vehicle was taken to the local mechanic and the mechanic retrieved a DTC code indicating an engine failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 158,000.

- Tallassee, AL, USA

The contact owns a 2015 Kia Soul. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The vehicle was also consuming excessive amounts of engine oil. The check engine light had illuminated. The contact stated the failure persisted after the engine had been replaced. The contact believed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed and determined that the engine was failing due to the pistons being worn. The engine had been replaced when the vehicle was taken to the dealer after the first failure. The vehicle was then returned to the dealer after the failure persisted and it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and a case was filed. The contact was referred to the dealer for assistance. The failure mileage was 120,000.

- Denver, CO, USA