My car lost power going up hill on Interstate 5 and ended up seizing up. I could not bring the car to highway speeds I had to drive home using side roads. A mechanic said the car appears to be consuming oil and degraded the catalytic converter. I had to have my catalytic converter replaced. I had the recall done on my car for the catalytic converter issue identified for 2015 Kia Souls. I attempted to get repair from my dealer, Gweke Kia, under this recall but they refused and said I would be charged for the repair and diagnosis. I asked for an oil consumption study to see if the car qualifies engine repairs or replacement under my warranty but they informed me they would charge me approximately $1200 for an oil consumption study.

- Chico, CA, USA

THE DEFECT MAY CAUSE DAMAGE TO THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO THE ENGINE PISTONS. PISTON DAMAGE CAN RESULT IN A STALL, INCREASING THE RISK OF A CRASH. IF A PISTON ROD BREAKS AND PUNCTURES THE ENGINE BLOCK, OIL CAN ESCAPE, INCREASING THE RISK OF A FIRE. The engine caught on fire while I was driving on the highway. I was sold this car without being told of any recalls. The dealership has refused to take responsibility for not informing me of the recall. Kia cooperate office has minimal contact with me. They are currently having it towed to a Kia dealer for diagnostic testing. Currently I own $400 just for the rental.

- Mansfield, PA, USA

Car lost power and had to be pulled over. Mechanic saw recall for catalytic converter however Kia website claims my VIN is not under recall.

- Salisbury , MD, USA

I have a complaint about my 2015 Kia Soul car service issue. Since I purchased the car in December 2021, my check engine and oil indicator light has been on. I took my car to a car repair shop, and was told that the engine oil is being sucked into the exhaust system and to take my car to a Kia dealership. I scheduled a service appointment on 07/14/2021 and paid about $145 for a diagnostic system check. I was told that my catalytic converter is blocked and the cost to replace the catalytic converter and labor would be about $2,000. I would have to pay another $145 for another diagnostic system check about the engine oil issue. The overall car issue is that the engine oil is going into the exhaust system and causing blockage in the catalytic converter. The extended warranty that I purchased with my 2015 Kia Soul from Bob Sight Kia does not cover these issues and I don't understand why. I did some research and there was a recall {2019-02-21}, {recall number SC176} on 2015 Kia Souls of the same car issues. I contacted Kia customer service to inquire about the recall. The Kia customer service representative stated that recall number SC176 was done on my Kia Soul in June 2019, but it is not stated anywhere on my car's CARFAX report nor on the National Highway Traffic Safety Administration (NHSTA) website. On the National Highway Traffic Safety Administration website it states, "Whether a manufacturer independently conducts a safety recall or NHSTA orders one, the manufacturer must file a public report describing the safety- related defect or noncompliance." As I am driving, my car will stop running while I am accelerating while driving down a street and/or highway. The car also stop running when I am stopped at a streetlight. I believe that the recall SC176 was not performed on my car.

- Kansas City, MO, USA

About several months ago the car was skipping. I was told it was a coil. I had it replaced. It then drove fine. Then in Christmas Day it started again and the engine light came on once again. I took it to a mechanic and he thought it was the plug for the coil. They changed it and it did it again. He said that with Kia and Hyundai cars there is always problems like this. He said he fixed a Kia with the same problem as mine about a week ago. As a matter of fact last week when I went to get the oil changed at another place before I took to them (the last place) there was another man in there who also described his car was doing the same. I was surprised when he said he had a Kia soul. That-??s why I took it to this last mechanic who could do the work. He said it would cost me anywhere from three to five thousand dollars because the motor would need to be replaced. So apparently this is a problem with Kia soul motors. My car app said something about the trans. I can get the form of where the coil was fixed. I just got the call and have not picked it up yet.

- Marion, NC, USA

While driving at 55 miles per hour, the engine suddenly ceased, emitting black smoke, causing components to melt and necessitating the replacement of the short block. Consequently, the catalytic converter is now malfunctioning, likely due to the misfires the engine experienced.

- High Falls , NY, USA

The engine consumes excessive oil, dropping it into the catalytic converter. This clogs the catalytic converter and causes it to overheat, creating a fire hazard. The car is on its 3rd catalytic converter in 5 years. The current one clogged in 18 months. My research indicates that this is a common issue because the rings in the gdi engine do not seat well, causing the excessive oil consumption. I've been without my car for 10 weeks, as of now, while it sits at the dealer, unable to be driven. It began at 39000 miles, then at 96000, now at 109000. But Kia won't do anything because it hasn't thrown a rod and is now past the 100k mile warranty. This entire situation should be covered under the Theta II recall, but they get out of it by requiring a connecting rod or piston failure. The dealership service manager agrees that faulty rings and oil consumption IS a piston failure, but Kia does not.

- Sacramento, CA, USA

I own a 2015 Kia Soul. I am the second owner of this vehicle. I was notified by KIA of a service bulletin for having the software update to the ECU done to allow the knock sensor to put the car in limp mode if it detects knocking. I had the update done and now 1 year later the car went into limp mode and the notification was a P1326. I took to local dealer and they performed a bearing clearance test. The car passed the bearing clearance test but lower engine knocking is still present causing the P1326 Code / Limp Mode. The Local dealer said that the engine should be replaced. The Local Dealer and KIA Customer Service said the only way that KIA would replace engine is by failing the test. I do not feel safe putting my daughter back in this car and I do not think that I should have to pay for an engine that has known issues with metal shavings potentially blocking oil ports as described in the Kia Bulletin. Please assist!

- Raleigh, NC, USA

The engine warning light and catalytic converter malfunction. The car is not currently available for inspection. The car exploded after turning the engine over. The car became disabled on the busy highway while driving at night and the car exploded in flames thereafter. Yes the problem was confirmed by the dealership The vehicle was inspected by insurance representatives, fire dept and police Yes the check engine light appeared several times, was checked and reappeared several times thereafter. I made a purchase of a car 9/15/23, The warning lamp appeared a few days later.

- Bridgeport, CT, USA

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine(yes) How was your safety or the safety of others put at risk? The engine has the same knocking noises) which indicated the onset of excessive connecting rod bearing wear in the engine. And it sent the vehicle into a limp mode which was the same as the 2.4 liter engines. Has the problem been reproduced or confirmed by a dealer or independent service center" NO, unable to get in contact with corporate as of 11/22 which is when the problem was identified. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not recently Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, but the code was for a misfire, which a mechanic changed with OEM parts before the next code.

- Fayetteville, NC, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds and attempting to accelerate, there was an abnormally loud sound coming from the engine compartment as if the engine was revving to accelerate; however, the vehicle failed to respond as needed. The check engine warning light was illuminated. The vehicle was unable to exceed 20 MPH and was towed to the dealer to be diagnosed. The contact was informed that the engine needed to be taken apart and inspected. The mechanic determined that the compression was low in the engine and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under warranty. The approximate failure mileage was 120,000.

- Vienna, VA, USA

The contact owns a 2015 Kia Soul. The contact became aware of NHTSA Campaign Number: 20V750000 (Engine) associated with the VIN from Carfax. The contact stated that while driving at an undisclosed speed, the engine made a knocking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the dealer declined to perform the recall repair due to a lack of service history receipts. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 93,500.

- San Diego, CA, USA

We kept or Kia well maintained. We was driving out of town doing 65MPH and suddenly the engine caused the car to suddenly drop to 10MPH. The engine light came on. Luckily there was no other vehicles on the road. We was able to pull off the road and have the car towed to a mechanic shop. The engine light reads for an emissions error but so far the mechanic has replaced air filter, Cadillac converters, plugs and a bunch of other stuff that we requested to be done hoping it wasn-??t the engine even though the mechanic knew it was because of his past experience working on these Kias. Not only did I have to purchase a new vehicle but the Kia is still at the mechanic shop nearly a month of being there and costing us money. We was told that the engine to replace it has been discontinued and that if we found a used one in a junk yard that it would be unsafe and unwise to use. Not only did the engine failure put my family at risk physically if other vehicles would have been on the road at that time but had financially hurt us as well.

- Pekin, IL, USA

For the past two years my 2015 Kia Soul has been rapidly burning through oil. I-??m having to get full oil changes every 2 months with me also adding additional top offs every few weeks. I-??ve been getting the run around from KIA about this issue. I brought it in two years ago for an engine recall. The dealership in EAST MEADOW LONG ISLAND was a complete joke. They charged me a few because my check engine light was on, the reason I was there! They said my engine was fine and nothing was related to the recall. Lately I have been noticing a stalling when going up a hill and the car has trouble accelerating over 40mph. It stalled the other day while I was trying to merge on the highway. I am so sick of this car and will likely sell it at a loss. Currently has 99,000 miles on it.

- East Meadow, NY, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while her daughter was driving at approximately 25 MPH, the vehicle began shaking. The contact stated that she observed a knocking sound coming from the engine compartment. The check engine and the low oil level warning lights were illuminated. The vehicle was steered to the side of the road. The vehicle was towed to the residence. The vehicle was taken to a dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,107.

- Greenville, SC, USA

I took my car to a Kia dealership after the engine recall in 2020, and again this year. In 2020, they told me there wasn't anything they could do without the code. It seems very much like Kia are manipulating these recall rules. My car is making the rod noises and squealing noises related to this recall. It often loses power around 65 miles an hour. They charged me $75 for a diagnostic, and attempted to charge me $2750 for a catalytic converter repair that they said was unrelated to my engine issues. They're wrong, it was absolutely related to my engine issues. Cat converters don't cause rod noises. I'm deeply upset and angry, because I feel like I've been chasing Kia for at least 2 of the 6 years that I've had this car, and I'm really tired of getting screwed by these big companies using our system against us. I have to pay the bank, the car dealership, and the government, but nobody has my back when KIA sells me a faulty engine? They're sponsoring every major sporting event with the value they're stealing from us. They lie about engine codes. They lie about their diagnostics. I've owned a bunch of cars. I know what an engine sounds like when it's dying. They told me "it's under warranty until 150k. Bring it back if it dies." THIS IS CRIMINAL. I've been forced to pay full value of this vehicle, for a vehicle with a faulty recalled engine. I can't resell it with this engine unless I take a massive loss. I already filed a complaint with the NHTSA about this in 2021. I am filing another complaint, because Kia hasn't resolved the issue yet. Someone is going to be responsible for this, and I'm never going to give up. I want my engine replaced, and I want criminal charges brought against the exes at this company. I'm deeply affecting my emotional state, and frankly, I'm saddened by the fact that I can get suckered into buying a 5 star vehicle (NHTSA rating) only to be met with this chaos.

- Lancaster, PA, USA

I believe the recalls for the -??Engine-?? and the -??Engine and engine cooling: Exhaust system: Emission control: Catalytic convertor-?? apply to the continuouse issue I-??ve been having with my car. I was told it-??s not affected but I believe it is. I have an oil leak somehow but its not leaking outside the car, there are no oil stains in the driveway. When the oil starts to get just a little low the car starts wanting to stall and doesn-??t resolve when oil is put in. Days of not driving seems to resolve it. There have been burning smells and white smoke. This has been happening frequently for years and we get regular oil changes at the Kia Dealership. I-??m afraid if one of the recalls is actually the cause that we could be affected by it while we-??re being told our VIN isn-??t included in the recall

- Deltona, FL, USA

Currently on 2015 Kia Soul the A/C Heat Exchanger as well as radiator behind it have lost the heat exchanger fin materials between the fluid conducting pipes. This is causing an over pressure condition in the A/C for the car and causing car to run hot and also potentially damage radiator behind it. The radiator is also suffering same issue where exchanger materials between fluid pipes is falling out. I have video of A/C exchanger and if you look closely, you can also see the radiator is suffering similar heat fin materials loss. This is across the exchanger from one side to the other. This is what I would call a manufacturing defect/failure of the exchanger due to poor manufacturing processes. This is not limited to my 2015 Kia soul (96K miles) as my son has a 2016 Kia soul and is starting to see same issue happen with only 49K on car. I have video of his heat exchanger as well.

- Howell, NJ, USA

The catalytic converter on my 2015 KIA soul had spontaneously went out. There were really no warning signs of a problem, it just one day stopped in the middle of me driving on the road. I had to make it over to the side of the road to safety and the car had to be towed to my dealership; which is where they told me the catalytic converter was clogged and had to be replaced entirely. An over $2,000 job they were telling me. The warranty apparently did not cover this. But I did hear of there being a recall or safety issue having to do with this model cars engine. I have experienced this problem and it caused my car to stall out in traffic, multiple times. This was not due to my carelessness; as I had taken the car for regular maintenance and oil changes. This caused me to be at a complete loss of the car, as I'm not able to pay for the repair right now, and the dealership has told me selling the vehicle back wont work because it isnt worth anything to them. Now I've been in a catch 22 as the car isnt paid off and I still owe more than the car is even worth at this point. With the repairs costing as much as they have and do now.

- Oswego, IL, USA

My 2015 Kia Soul + is only at 68,000 miles and is burning oil. It is using synthetic oil and had to add 2 quarts and then again another quart before I brought it in to KIa dealer needing oil again way before the suggested 5000 miles. They want me to write down more specific mileage before they willing to check the problem.

- Floral Park, NY, USA