The contact owns a 2015 Kia Soul. The contact stated while driving at 40 mph, the engine started to make an abnormal noise and then stalled without no warning. The contact was able to restart the vehicle. The contact then inspected underneath the vehicle and noticed an oil leak. The vehicle was then towed to tempe Kia (8005 S autoplex loop, tempe, AZ 85284) where it was diagnosed with a cracked cylinder block that needed replacement. The vehicle was not repaired. The manufacturer was notified and offered to pay the labor cost with the contact was responsible for the cost of parts. The failure mileage was 76,000.

- Mesa, AZ, USA

The contact owns a 2005 Kia Soul. The contact stated while driving various speeds the engine light did illuminate. The vehicle was taken to burlington Kia located at( 4428 us-130, burlington township, NJ 08016 609-531-0771) were the diagnosis was engine sludge (engine needed to be cleaned out. The engine was cleaned and the failure recurred. The dealership indicated jiffy lube oil changes caused the engine to cease. Consumer Affairs of Kia was notified of the failure. Consumer Affairs stated the vehicle would receive a new engine. The approximate failure mileage was 57,097.

- Mount Laurel, NJ, USA

I was driving down the road and as I was turning a corner the engine stopped. And would not start. It was towed home. When I tried to start it it turned over it and strtex. It soundex like metal bearings or metal hitting metal. Tue whole motor is shaking. When I purchazed the vehicle I started noticing spots in my drive way but wasnt oil. When I looked under I noticed the cadallac converter had residue spots.. I have not taking it to rhe shop yet.

- Twin Falls, ID, USA

High exhaust temperatures with in the catalytic converter may cause internal engine damage to the pistons and connecting rods which will cause engine failure. The recall said that it would be free of charge if the consumer had this failure and we did. This happen in williamson county on I40.

- Fairview, TN, USA

On January 26 around 9pm the engine oil light came on. The vehicle was pulled over immediately. The next morning 2 quarts of oil were added and the knocking stopped for about 5 minutes and then it started again followed shortly thereafter with severe shacking of the entire car. The car was towed to a repair shop where the engine is being replaced.

- Leesburg, VA, USA

Update to complaint files 31 Jan, 2020. 2015 Kia Soul with 72004 miles was towed to a repair facility. Upon evaluation, mechanic stated that the piston/rod had fractured and the piston was force into the head. Total engine replacement will be required as the block and heads were severely damaged. This is the exact failure mode that has been described on other Kia Soul VIN numbers. Previous event description:seventeen year old daughter driving home from school in 2015 Kia Soul, Wednesday, 29 January 2020. Midway going up a steep hill on a major busy highway, the car engine stopped which left her in the right hand lane of a four lane highway. Highway 64, fayetteville, tn, Lincoln county. This highway is a major route for large tractor trailers. Daughter turned on emergency flasher and exited the car for safety. Several people came by and helped push the car to the side of the road. This part of the highway has a small shoulder with guardrails due to the step drop off. Internet research describes other Kia vehicles with the exact engine failure symptoms that resulted in numerous recalls. This vehicle's VIN did not indicate a recall.

- Flintville, TN, USA

I was already planning on getting my oil changed on the first of February, even though I still had a few hundred miles left. But the day before, my oil light kept flashing on and off. Mostly when it was idling. I checked my oil levels mid day during lunch, and all seemed okay. Well I was driving 3 miles from my house to church Friday night, January 31, and as I was driving, just getting up to about 50-55 mph, I heard a loud bang and felt my car jolt. Made it safely to the side of the road and called a tow truck. After the jolt, my battery light came on. Never saw a check engine light. The tow truck driver was not able to start the car and told me that my oil was low. The following day when my dealership checked through everything, they told me that my engine had seized and I need to get a new engine. This seems to be a reoccurring problem with this car year and model. I have a little under 110,000 miles.

- Williamsburg, VA, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 50 mph a knocking sound was present coming from the engine area. After stopping the vehicle flames were present coming from under the engine compartment. The flames were extinguished by the owner. The fire department was not notified. The vehicle was towed to the local dealer courtesy Kia of brandon ( 9205 East adamo dr., tampa fl.) who diagnosed that the engine piston had failed causing a puncture to the engine which caused oil to leak onto the engine. The vehicle was not yet repaired. The manufacturer (13524294) was notified of the failure but no assistance was offered. The contact indicated that the VIN was included in the NHTSA campaign number 19V12000 (engine). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 113,000.

- Valrico, FL, USA

Vehicle was purchased brand new in July of 2015 and had approximately 124,000 miles. All regular maintenance including oil changes were done at Kia service centers, next service wasn't due for another 2,000-3,000 miles. Engine began making loud ticking and knocking noises on 25 Jan 2020 and started having trouble accelerating and reaching higher rpms. I left it parked over the weekend until I could get it looked at by my local Kia dealer. When I started it 2 days later for the appointment the oil light instantly came on and the engine noise was much worse. Checked the oil reservoir and the dipstick was completely dry. There were no visible oil leaks or any indication that it was burning through oil. Vehicle was towed to my local Kia service center and after inspection determined the engine needed replacing due to damaged cylinders and presence of metal shavings and debris. The dealership said replacement engine is covered under their 20 year/200,000 mile powertrain warranty. No current eta on the repairs and I'm currently without a vehicle until the work on the engine is completed.

- Puyallup, WA, USA

Seventeen year old daughter driving home from school in 2015 Kia Soul, Wednesday, 29 January 2020. Midway going up a steep hill on a major busy highway, the car engine stopped which left her in the right hand lane of a four lane highway. Highway 64, fayetteville, tn, Lincoln county. This highway is a major route for large tractor trailers. Daughter turned on emergency flasher and exited the car for safety. Several people came by and helped push the car to the side of the road. This part of the highway has a small shoulder with guardrails due to the step drop off. Internet research describes other Kia vehicles with the exact engine failure symptoms that resulted in numerous recalls. This vehicle's VIN did not indicate a recall. Mileage is approximately 71,000. Currently unable to get the actual odometer reading due to the electrical system is dead. Can provide the actual mileage when I can get the electrical system powered.

- Flintville, TN, USA

While driving oil light would flicker ever so often. When this would happen we would stop and check the oil level, it was always full. I took car to store about 4 blocks from house and on the way back light flickered but before I could do anything about it the engine started knocking.

- Dublin, TX, USA

It has been troubled for couple of years. Main issue is when I start engine RPM hit over 3,000 and engine check light on. Very first time bring the car dealer ship, they just reset ECU but same symptom over again dealer ship changed ECU. During a year it was okay but recently same problem come up again

- Livonia, MI, USA

Piston slapping. Engine is shutting off while driving and while on a hill it it worse. It chokes stops running and refuses to start. The oil is escaping out of the engine due to the high hard piston slapping which is making a god awful noise! the car is unsafe. It smells like fire. I see the recalls of the 1.6 engine but this 2.0 is doing the exact same thing.

- Marina Del Rey, CA, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at approximate 40 mph, there was an abnormal noise coming from the front of the vehicle and shortly after the vehicle stalled. The vehicle was taken to a local mechanic where it was diagnosed that the engine needed to be replaced. The contact referenced the failure to NHTSA campaign number: 19V120000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.

- Endicott, NY, USA

My Kia is burning oil and started this hesitation feeling !! my car smells burnt inside and out of the car

- Johnstown, PA, USA

When driving down the road on a city street going approximately 50 mph, my vehicle began to make knocking noises and the seized after I pulled over to the side of the road. When I got out to check the oil it had all leaked out onto the road causing my oil tank to be dry. The car now will not start and Kia has refused to fix it and says I am out of warranty, because I am not the first owner of the car even though I was offered the warranty when I purchased the car.

- Sapulpa, OK, USA

Purchased vehicle 4/22/2019 from jim ellis Volkswagen kennesaw. Approximately 5 weeks later got in car started to drive out onto I- 515, light came on, I stopped car immediately, oil was all over back of car, top of car, underneath car, all over under the hood I immediately stopped. Called jim ellis spoke to service manager said to get it to jim ellis Kia (next door), so I towed to Kia. Said I had a faulty oil filter. They cleaned the vehicle & sent me off.....a couple weeks later still finding oil under the hood & had loss some oil. On May 18,2019 engine light came on while driving. I pulled over into auto store. I checked oil again & no oil (towed again) then I was going out of town for weekend, jim ellis Kia, david service manager, said go ahead and drive it out of town. I told him at this point I felt unsafe driving this vehicle. He assured me it was safe. They had told me to check oil every other gas fillup and top oil off, said today some vehicles you just need to top oil off....while out of town as I stopped off interstate & got gas I opened hood to check oil level like jason had instructed. But as I opened hood I saw the oil dip stick zip tied to the other parts of engine. I immediately contacted matthew (Volkswagen) & david (Kia) sent them photos via text. They informed me that Kia was doing a compression test. Not to touch it, to call them & set appointment when we got back. Went in and oil was very low they said. After numerous phone, & text, emails, visits & towing, after compression test Kia determined it was a problem with engine, it needed replaced. Then no one wanted to fix it even the warranty I had purchased a time car was purchased. I've had their rental now for over 2 months. The warrenty co. Said Kia said it was a lubrication problem. Finally they are now saying it will be fixed.covered..

- Ball Ground, GA, USA

My car stalled down lost pressure and would not go I took it called the dealership and told them what was going on my Kia Soul 2015 the dealership the dealership said it was no recall on my car motor I had it checked out and I call the 1-800 number to see about my call or back on my car the lady told me to get the car towed to the dealership in fayetteville Kia I did I paid $120 to get it towed in mike dillard called me told me there was no call back on my motor that I was going to have to replace my motor that motor was going to cost me $10,000 to get it done or get a refurbished one I've been called Kia manufacturer and talk with the claims adjuster I have a claim already in progress and the lady told me to go ahead and have it towed to them but they're sending me they will not replace my motor I need help with this because something's going, because I'm looking on the website and it's stating that it is a recall on my motor but mine does not have my VIN number does it show up on the recall I need to know what I need to do with my motor my Kia Soul thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Red Springs, NC, USA

I'm aware of your investigation into the 2015 Kia Soul. Mine caught fire yesterday morning on I75 in fl. I would like to offer it to your organization for investigation. It is located: Cricket's 13601 us hwy 41 springhill fl 34610 thank-you I will help in anyway possible to get this problem solved. Contact me anytime. I was driving in the middle lane when it hesitated like it wasn't getting good gas flow and within a mile it made a hiss and just got heavy. Luckily there was no traffic, I got safely of the road and within 10 min it was gone.

- Palm Harbor, FL, USA

My check engine light came on and it was diagnosed to be an issue with the catalytic converter. There is a recall for my year and make of Kia (reference number SC176) and I would like assistance to repair it.

- Phoenix, AZ, USA