10.0

really awful
Crashes / Fires:
4 / 53
Injuries / Deaths:
9 / 0
Average Mileage:
60,396 miles

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« Read the previous 20 complaints

problem #36

Mar 262019

Soul

  • 72,323 miles
Starting the engine the idle speeds up fast, a few seconds later it slows to normal. When driving today, there was no acceleration when attempting to. Vehicle was difficult for fuel to allow acceleration. I used my car all day today. This evening the vehicle won't start with the steering warning light turning on. Almost like the battery was dead. The vehicle finally started with acceleration high, the the engine light turned on and stayed on. I decided not to use the vehicle and will contact the dealership. Purchased the vehicle from a dealership in November 2018. These problems are new and have never occurred before. These issues occurred while driving today for the acceleration problem and the remaining non-starting/lights while stationary in my parking lot this evening.

- Biddeford, ME, USA

problem #35

Jul 022015

Soul

  • miles
I have had the oil changed the first time at 3000 miles and they noticed the oil was leaking from the front of the engine. I call the dealer and made an appointment to have it fixed the dealer did change the oil pan gasket, then I drove it until the next oil change, same thing oil leak at front of the engine, so I called the dealer made an appointment, they changed the valve cover gasket. I have now 82500 miles on the car and just came from having car check at my local mechanic and still oil leak in front of the engine. Looks like the warranty will run out with on repair to my vehicle!!!

- Martin, GA, USA

problem #34

Mar 242019

Soul

  • 77,000 miles
I was driving twenty miles per hour. The engine was rattling then I lost power. The car caught on fire after that.

- Bloomington, IN, USA

problem #33

Mar 232019

Soul

  • 31,131 miles
Engine temperature is reading high. This has not occurred before.

- Roanoke, VA, USA

problem #32

Mar 162019

Soul

  • 69,704 miles
The contact owns a 2015 Kia Soul. While driving approximately 40 mph, the vehicle shook and shut down without warning. The vehicle was pulled over to the side of the road where an independent mechanic stopped by and checked the oil. The technician attempted to restart the vehicle, but was unsuccessful as smoke appeared from the engine. The vehicle was towed to all star Kia East (225-490-7679, located at 27700 juban rd, building 3, denham springs, la 70726) where it was diagnosed that there was a hole in the engine. The dealer recommended a new short block be installed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 69,704.

- Baton Rouge, LA, USA

problem #31

Mar 162019

Soul

  • 70,000 miles
The contact owns a 2015 Kia Soul. While driving approximately 50 mph, a clicking noise was heard from the engine. The vehicle was pulled over to the side of the road and a passerby extinguished the fire that ignited under the hood. There was no warning indicator illuminated. A fire report was not filed. There were no injuries. The vehicle was damaged and towed to an independent mechanic. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

- Folsom, CA, USA

problem #30

Mar 192019

Soul

  • miles
I get this rocking/jerking/ feeling in the entire car while holding the brake and slowly inching forward or backward, as in going really, really slow. The feeling is worse than other times randomly while driving. For a fact it is absolutely worse when the car has been sitting overnight at home or at work all day

- Fort Myers, FL, USA

problem #29

Mar 142019

Soul

  • 70,000 miles
I was driving South bound on rte 295 in warwick ri traveling approx. 65 mph in a straight pattern when I heard a snap under my car. My car skid and my hydroplane light, oil light and engine light came on. I looked in my rear view mirror and saw sparks. I pulled over and at this time my car stalled. When I exited my vehicle there was a fire in the undercarriage of my engine. 911 was dispatched and my car was engulfed in flames in minutes and was a total lose. There was a recent recall in the pistons causing fire damage to the model, make and year of my car. I was not notified of the recall and it was never repaired. I believe the issue may have been in the pistons and catalytic converter; NHTSA campaign number: 19V120000; Kia's number for this recall is SC176. I am a awaiting my accident report as the incident just happened

- North Kingstown, RI, USA

problem #28

Mar 012019

Soul

  • 60,000 miles
The contact owns a 2015 Kia Soul. While driving 60 mph, the contact heard a loud abnormal noise and the vehicle stalled. In addition, the check engine warning indicator illuminated. The contact pulled the vehicle over and had it towed to taylor Kia of boardman (7870 market St, youngstown, oh 44512, (330) 886-4942). The dealer diagnosed that the engine needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.

- Warren, OH, USA

problem #27

Mar 012019

Soul

  • 133,300 miles
My engine light comes on and go off. My oil is always low.

- Jacksonville, FL, USA

problem #26

Jan 032019

Soul

  • 116,000 miles
Engine oil is disappearing. No leaks to be found. Exhaust clean, no oil burn smoke. While driving engine made tapping noise. Checked oil dipstick an found no oil showing. Added 2 qts.... I change oil every 5, ooo miles. I changed oil and filter and checked the oil after 2K miles and had to add another quart. Car has 119K miles now. I have worked on engines of all sorts for 50yrs, and this puzzles me. I see no evidence of why or how the oil is disappearing.

- Walland, TN, USA

problem #25

Dec 252018

Soul

  • 62,000 miles
The contact owns a 2015 Kia Soul. While driving approximately 45 mph, the vehicle started to vibrate abnormally, smoke billowed from the tail pipe, and the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to rally Kia (located at 438 auto vista dr, palmdale, ca 93551, (661) 349-4639) where it was diagnosed that the engine needed to be replaced. A secondary diagnostic found a hole in the engine block. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Lancaster, CA, USA

problem #24

Nov 012018

Soul

  • 135,000 miles
Need engine replaced. Using at least 1qt of oil or more every few hundred miles. Having to replace coil packs. Smell burning periodically. Have been told by lou Saab Kia that Kia quit replacing engines a few months ago. That tells me they have a major problem with the engines. Know others who are having to replace coil packs & are burning oil also.

- Auburn, GA, USA

problem #23

Nov 232018

Soul

  • 60,000 miles
Takata recall the engine knocks after 60K. It started like a fan hitting a piece of plastic, but after a week- especially when I run the heat or air, it gets extremely loud). Now it's loud all of the time. I get my oil changed regularly and they couldn't even figure it out. My engine gets hot sometimes I was wondering if you get a lot of complaints about that. Even though I got the overheating under control, the fan still blows several minutes after being parked like it's hot. Takata recall

- Russellville, AR, USA

problem #22

Nov 012018

Soul

  • miles
Making knocking noises it had backfired while driving down the highway still making knocking noise and vibrating noises while driving down the road and in park knocking is getting worse and louder and no check engine light

- Ridgecrest, CA, USA

problem #21

Nov 192018

Soul

  • 53,500 miles
On 11/19/18 our 2015 Kia Soul was parked in driveway at approx 4:30 pm after arriving home from work, 4 hours later in evening while watching tv at approx 8:33pm we heard a loud pop outside, we both ran to front door to see the Kia Soul front end ingulfed in flames rising so high hitting roof of our garage. I called 911 while backing our other car out of driveway away from flames, while my husband tried to put out fire with extinguser and water hose. The firemen arrived and finished putting out fire but Kia Soul was totaled. Kia dealership in sarasota fl has not offered any help or answers. We went online and see we are not the only ones that have experienced these Kia bursting into flames...the manufacturer has to take responsibility! this is unacceptable! damage to our home was also done melting stucco, charing garage door and cement driveway where car burned. Our home is only 1-1/2 years old!

- Rotonda West, FL, USA

problem #20

Nov 102018

Soul 4-cyl

  • 75,000 miles
The contact owned a 2015 Kia Soul. While driving at an unknown speed on the highway, the vehicle stalled without warning. The contact attempted to restart the vehicle and noticed flames under the hood. The contact exited the vehicle and, within two to three minutes, the vehicle was engulfed in flames. There were no injuries and a police report was not filed. The fire department extinguished the fire. The vehicle was totaled and towed to an unknown lot. The dealer was not contacted. The manufacturer was made aware of the failure and started an investigation. The vehicle was not diagnosed. The failure mileage was approximately 75,000.

- Warren, TX, USA

problem #19

Nov 112018

Soul

  • 90,280 miles
Had the transmission serviced after having vehicle in multiple times for the engine vibration on 8/18/2018. Car continued to vibrate. Took car to another dealership to have it looked at. The recommended fuel injection and oil change. I had this work performed in September 2018. Drove vehicle and my oil light came on. Pulled over and noticed car was extremely low on oil. Added oil and drove to find a parts store to have put on a machine and never made it. Car started hesitating and squealing and I pulled over and had it towed. Service mechanic said no way should it be that low on oil after just having serviced a month ago and that oil was very black even after he added some indicating work the last dealership said they did had not been performed. Now needs new motor and unsure where the oil that was in the vehicle went to. Left me on side of road with children and no help yet from Kia other than you need to figure out how to get it to a dealership per their Consumer Affairs person jacob! this was on highway 74 East right outside of sylva,

- Franklin, NC, USA

problem #18

Nov 082018

Soul

  • 108,400 miles
My car started making a 'bubbling' noise from under the hood when I accelerated. I took it to the Kia dealership they connected it to the computer no codes thrown. Told me nothings wrong. On Wednesday 11/7/18 the bubbling noise was vety loud, then a check engine light came on. Took it to Kia dealership they didn't have time to look at it. Took it to autozone they connected it, it was throwing P0014. I told Kia what code it was throwing they told me it was okay to keep driving it till Friday when they could look at it. Thursday 11/8/18 morning I drove 6.2 miles before the check engine light shut off and the loud knocking in the engine started. Trailered Soul into dealership they told me it dropped a valve but the head was fine. They said it was throwing the P0014 code with no check engine light on, but the ocv was working per Kia mechanic.

- Rowena, TX, USA

problem #17

Aug 042018

Soul

  • 68,000 miles
The contact owns a 2015 Kia Soul. While driving approximately 30 mph, the vehicle began to sputter, vibrate, and a knocking noise was present coming from the engine compartment. In addition, the check oil indicator flashed on and off. The contact stopped the vehicle to check the oil and discovered that the oil level was low and the oil was very dark. After adding oil to the engine, the failure continued and the vehicle stalled. The vehicle was towed to ed voyles Kia (2145 cobb pkwy SE, smyrna, ga) where it was diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 68,000.

- Lawrenceville, GA, USA

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