10.0

really awful
Crashes / Fires:
4 / 53
Injuries / Deaths:
9 / 0
Average Mileage:
60,396 miles

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« Read the previous 20 complaints

problem #56

May 262019

Soul

  • 106,533 miles
As I was driving down the highway, I experienced power loss within the car. Then the engine started knocking. Haven't stopped since. My car has been at the dealership since Tuesday morning with nothing being said about

- Louisville, KY, USA

problem #55

May 222019

Soul

  • 71,300 miles
The contact owns a 2015 Kia Soul. While driving 50 mph on a two lane road, the contact heard a loud boom and the engine shut off. The vehicle was able to cruise to the destination, which was a short distance away. The vehicle was purchased at emerling Ford (150 S cascade dr, springville, NY 14141, (716) 592-4949) and they quoted $7,000 to replace the engine. The contact found out that the 100,000 mile warranty for Kia did not transfer to a secondary owner. The contact was sold a warranty extension by the dealer when she purchased the vehicle. The dealer admitted that they never called the manufacturer to find out if the warranty transferred to the contact. The manufacturer had not been contacted. The vehicle was not repaired. The failure mileage was 71,300.

- Glenwood, NY, USA

problem #54

May 052016

Soul 4-cyl

  • Automatic transmission
  • miles
The contact owns a 2015 Kia Soul. The contact stated that the engine was idling high. The engine hesitated, there was reduced engine power, and there was a strong vibration as if the vehicle would stall. The vehicle was taken to kiefer Kia (1810 w 7th ave, eugene, or 97402, (541) 302-0909) more than four times; however, they failed to provide a permanent solution. The vehicle was not included in NHTSA campaign number: 19V120000 (engine and engine cooling); although, the failure was similar. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was not available.

- Eugene, OR, USA

problem #53

May 222019

Soul

  • 122,000 miles
I have a 2015 Kia Soul 2.0L engine. I get all schedule maintenance done, including regular oil changes. I have noticed that oil burns extremely quickly out of the car as if it disappears. I had the conversation with a mechanic at the dealership and they told me it was because of the amount that I drive my car and that they didn't see any problems. I found myself putting oil in my car every 2 weeks or so because the oil would be low. I was getting my oil changed and the mechanic stated that my oil was burning hot and suggested I get my car to a full auto shop. I took the car to my local mechanic and they noticed the same thing but couldn't find anything wrong. A week or so later, I'm driving on a city street going about 45 in a 50. I pressed the gas to accelerate so that I could change lanes and my car immediately lost power and dropped down to 20mph. I immediately turned on my hazards and tried to change lanes. My engine began to jerk and then went back to normal speed. I took it back to the shop and was told it was intermittent misfires in cyl 2 and 3. I had the spark plugs changed, 2 and two coil packs done, but was still having the same issues. Was also told the oil was low, though I had just had an oil change. I was then told that the uf sensor was out and I had a damaged catalyic converter and 2 exhaust gaskets. 2 weeks later I'm driving on a residential street going 25mph and I hear a loud squeal from under my hood. My oil light flashes and my engine stalls. I had just put oil in my car. I was told that my engine had locked but they could not figure out why.

- Fairview Heights, IL, USA

problem #52

Mar 162019

Soul

  • 113,000 miles
Sudden loss of oil while in motion on a highway resulted in engine failure.

- Salisbury, MO, USA

problem #51

May 092019

Soul

  • 118,000 miles
I was driving my Kia on back road about 40 to 45 mph and noticed a ticking sound. I pulled over to check oil, it was low but still in hash marks. I add about a half quart of oil. Restarted and still tapping but not as loud. I drove car maybe 2 miles and noised turned into a load clacking noise. I wasn't far from home and was trying to get home. I was slowing down for stop sign and car just cut off. Brakes became hard to use and I could not steer. Had car towed to house. I let it cool down and then checked all fluids, radiator and engine oil were fine. I was able to start car but it was still clacking. I had read on line if you let in idle clacking might go away, I did and it became less clacking, I drove it around the house, we have a driveway that goes around house. 3/4 of the way around it stalled again. I was unable to restart it. Had towed to shop they are saying needs new motor. The only code on computer is cam position. I have notice that Kia has had a lot of issues with other engine of same year but not the 2.0 which is the same motor with bigger pistons. I'm scared of what would have happened if I were doing 70 on a highway if this had happened. Hard braking and steering.

- Ruckersville, VA, USA

problem #50

May 092019

Soul

  • miles
My 2015 Kia Soul is misfiring and the engine light is flashing. I received a recall and took the vehicle to steve napleton Kia of elgin. They supposedly performed an ECU upgrade and sent me on my way. My car didn't hardly make it out of the lot before shaking like crazy and ultimately stalling. I took it back in and they told me it was something I must have done to it because it was fine when I left. They now refuse to fix it unless I pay for it. Literally at a loss for words..

- St. Charles, IL, USA

problem #49

May 162019

Soul

  • 90,600 miles
I'm running my car, suddenly begins to slow down, until stops. It's the second time I sent my car withthe same problem to the Kia dealer. Right now is in the dealer since 5/16/2019. I did not even get a rental car.

- Tampa, FL, USA

problem #48

Dec 232018

Soul

  • 11,108 miles
Had oil change October 2018. December 2018 car stalled took to dealer 2.5 quarts of oil low without any visable leaks. The rod was thrown in vehicle. Mechanics theory was the engine burn up the oil and blew rod. The engine is a 2.0 6 cyl engine. The same car with a 1.7 engine was recalled for the above problem.

- Pittsburg, CA, USA

problem #47

Apr 252019

Soul

  • 90,000 miles
I was driving and out of no where the engine started and car just cut off took it to the shop they said the engine gone. Then I replaced the engine with another and the same thing happened now I have a 2015 Kia Soul that's been thought 2 engine. And I took it to the dealer for the all changes

- Riverdale, GA, USA

problem #46

Aug 012018

Soul

  • miles
The contact owns a 2015 Kia Soul. The contact stated that the check engine indicator flashed, there was a drastic reduction in speed, and the vehicle stalled intermittently numerous times. The manufacturer added the vehicle to NHTSA campaign number: 19V120000 (engine and engine cooling) on April 16, 2019; however, the vehicle was unable to be safely driven. A dealer had not diagnosed the failure. The manufacturer was notified of the failure. The failure mileage was not available.

- Jackson, MI, USA

problem #45

Feb 202019

Soul

  • 80,000 miles
The contact owns a 2015 Kia Soul. While driving approximately 45 mph, a knocking sound emerged from the engine compartment, the check engine warning indicator flashed, and the vehicle started to hesitate and lose power. The vehicle was towed to the contact's residence. The following day, the vehicle was towed to la fontaine Kia (2027 S telegraph road, dearborn, mi 4812) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. After the repairs, the contact received a recall notification for NHTSA campaign number: 19V120000 (engine and engine cooling). The manufacturer was notified of the failure and the contact was advised to submit the receipts to determine if there was reimbursement eligibility. The approximate failure mileage was 80,000.

- West Land, MI, USA

problem #44

Mar 182019

Soul

  • 68,729 miles
One day I heard a rattling noise while driving. The next day, the noise turned into a very loud ticking/knocking sound. I keep my oil changed every 3000 miles so it could not be that there was not any oil in the vehicle. I had it towed to the dealership as I was afraid to drive it because I had heard that the cars were catching on fire. I inquired about this and was told there were not any open recalls on engine damage with Kia Souls and a diagnostic would be performed. A few days later I was informed that the engine was gone and advised $6800 to repair. The funny thing is I have been asked repeatedly, how would the engine go out in a 4 year old car? I was also advised that there was no warranty remaining on the car from the manufacturer as I was the second owner of the vehicle and the warranty ended at 60,000 miles. Ironically, my engine failed at 68,729. Now, I'm stuck with a car that doesn't run and owe almost $10000 on it. I am beyond heated with anger. I can't trade it due to the negative equity and it costs more to repair it than what the car is actually valued at.

- High Point, NC, USA

problem #43

Apr 102019

Soul

  • 130,000 miles
The contact owned a 2015 Kia Soul. While driving approximately 55 mph, the vehicle stalled without warning. The battery and check engine warning indicators were illuminated. The vehicle was towed to matt blatt Kia of toms river (located at 1070 NJ-37, toms river, NJ 08755, (732) 281-0000) to be diagnosed. While parked at the dealer, the vehicle suddenly caught fire. A fire report was filed. The fire department was notified and extinguished the fire. The vehicle was destroyed. There were no injuries. The manufacturer was not notified of the failure or the fire. The VIN was not available to verify if the vehicle was included in NHTSA campaign number: 19V120000 (engine and engine cooling). The approximate failure mileage was 130,000. The VIN was not available.

- Toms River, NJ, USA

problem #42

Apr 142019

Soul

  • 22,500 miles
My car is very sluggish when I press the gas pedal it feels like my engine does not want to go, and when I'm idling I feel as if my engine will stall unless I press the gas, I have contacted Kia regarding this problem and the associate I spoke with said that my vehicle has been recalled under the SC176 campaign ( this was in February 2019) it is now April 14th, and according to Kia my car is not officially recalled as of yet.. basically I feel I'm driving around in a ticking time bomb.. and according to the recall I am, the recall is due to a possible engine failure and fire.. my 2015 Kia Soul only has 22,500 miles on it... I feel Kia is ( no pun intended ) stalling regarding this highly dangerous safety recall.

- South Euclid, OH, USA

problem #41

Apr 042019

Soul

  • 103,250 miles
Takata recall: 2015 Kia Soul 2.0 engine seized, I was driving at freeway speeds on an inclined when vehicle dropped in speed from 60 mph to completely shut down while on a busy highway, (while on incline you could hear a loud clink clink clink coming from under hood of vehicle). Vehicle was partially blocking slow lane and emergency lanes. No check engine lights came on when vehicle shut down.

- Hesperia, CA, USA

problem #40

Mar 242019

Soul

  • 77,000 miles
Vehicle burst into flames after horrible rattling noise. Driving in the city going around 25 mph.

- Bloomington, IN, USA

problem #39

Apr 012019

Soul

  • 69,000 miles
I had driven about 35 miles, stopped the vehicle for a few minutes, then re-started it. It immediatley began making a loud "clanking" noise from the engine. I had checked the oil the night before and added a quart. I immediately noticed a lack of power and the oil light came on briefly, and then flickered off. I made my way to the nearest gas station where I again checked the oil and found it to still be at the appropriate level. My route home required a 30 mile interstate drive that seemed would be impossible to make. I had it towed to a dealer and was informed it would require a new engine. The vehicle has only 69,000 miles and has regularly scheduled oil changes. When asked what could have caused the issue, the dealer service advisor stated that it is usually due to a lack of lubricant, but he didn't see any sign of that or sludge build up.

- Morrow, OH, USA

problem #38

Mar 222019

Soul

  • 31,175 miles
While driving on a major highway my temperature gauge started to heat up and continue to rise every time I exclerated. I never had any problems what do ever with my car. As I tried to move over to the shoulder my car abruptly shut off. I had it ttowed the the dealer. It took a week to find out they don't know why my car won't start. It's been 2 week and now they think it the engine '

- Jersey City, NJ, USA

problem #37

Mar 272019

Soul

  • 70,000 miles
2015 Kia Soul base 1,6 gdi 6 speed manual I have 70,000 miles on the vehicle and have noticed it's been burning oil lately. I've been maintaining the vehicle regularly, and do a oil change every 4,000 - 5,000 miles at my Kia dealership.

- Charter Twp Of Clinton, MI, USA

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