I currently am on my fourth catalytic converter. My car has 240000 miles and my dealer informed me they were to only update a program and replace the converter. I let them know about the engine noise and they replaced the converter and it was making the same noise at 80000 miles when they replaced it the first time.even after I left the dealer at the first replacement I had to return the next day after picking my car up from morgan auto group. This recall has permanently damaged my car I was lead to believe I just needed the converter replaced again and again. Finally when I received the recall letter I was convinced my car would finally be repaired properly. It was stated in the letter my engine would be replaced if need be. The dealer repeatedly explained they were to complete the system upgrade and replace the converter and nothing more. Even after I had a diagnostic test done they could only tell me I had to replace my fuel injectors at a price of $1200 so I had them replaced and still my engine runs as described in the recall with damage to the pistons or another issue. I am hoping to have this issue resolved as I and my family rely on my vehicle.

- Lake City, FL, USA

I bought my 2015 Kia Soul + brand new. I did all my own service work and kept up with maintenance as required. At around 100K the motor started using about 1 quart of oil every 1,000 miles. At 122K, while driving at 40mph on a highway the engine became very loud and and as I decelerated, the oil light flickered on. I shut it off and called a tow truck. The oil level was less than a quart low at that point. We checked codes and they were cam and crank sensors out of alignment. We pulled the valve cover and found a very loose chain. To be safe we also pulled the head. Number 3 cylinder piston was loose. The rod bearing was destroyed (melted right to the crank), all other bearing looked very good, with little wear. Called Kia and was told it was out of warranty. Spent over $3,000 for a new short block with no help from Kia.

- Lost Creek, PA, USA

Driving on a city street at about 35 mph, the engine began rapping with no oil light warning. Stopped the car, the oil light finally went on, no oil was leaking, but checking the oil level revealed there was no oil in the engine. The engine is a total loss.

- Tyrone, PA, USA

Purchased used with approx 30K mi from Kia dealer. Had oil changed approx every 4K mi. Had oil changed at 131,157 mi on 5/9/2019. On 6/28/2019, was driving on interstate and engine started making terrible noise with severe syncopated vibrations and saw some smoke/steam coming from right (passenger) side of hood/engine. Pulled over at immediately available off ramp. Mileage was 135,191. Mechanic said engine needed to be replaced and problem was likely caused by some aspect of the variable valve timing not actuating in order to properly tension the timing chain. Towed vehicle to Kia dealership and they confirmed engine needed to be replaced. We drove the car regularly for 100,000 mi with no mechanical problems at all, maintained it faithfully, and it failed instantaneously. That indicates a design flaw. If I had been traveling in traffic, the sudden loss of power could have been injurious or fatal.

- Durham, NC, USA

2015 Kia Soul 2.0 L engine. Engine failure at 83,000 miles. Driving home from work the engine started ticking, within 1 mile it started knocking. I went to pull over in a safe spot off of the road. Before I could pull off the road the engine stalled. I put the vehicle in neutral and coasted off of the road. It would not restart as the engine was seized. The vehicle was towed to a Kia dealership in longview Texas - peltier Kia. The vehicle has been well maintained with all service and oil changes performed at manufacturer specified intervals.

- Quitman, TX, USA

The contact owns a 2015 Kia Soul. The contact's son stated that the engine made an abnormal knocking and clunking noise, which was a distraction. The vehicle was taken to sons Kia (100 sons dr, mcdonough, ga 30253, (678) 619-1393) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.

- Griffin, GA, USA

The contact owns a 2015 Kia Soul. The contact stated that the engine was faulty. While driving, the vehicle decelerated and lost power. The contact pulled the vehicle over onto the road shoulder and could not restart the engine. In addition, the check engine warning indicator illuminated. The vehicle was towed to an independent mechanic who stated that a new engine needed to be installed. A new engine and catalytic converter were installed. The manufacturer was made aware of the failure and did not assist. The dealer was not contacted. The failure mileage was 122,000. The VIN was unknown.

- Greensborow, NC, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds the vehicle would randomly stall however, moments later the vehicle would restart. The contact also, stated that the vehicle has failed to start on several occasions. In addition, an electrical burning odor was present inside the cabin as well as a humming and a clicking sound was audible coming from the dashboard. No warning lights were illuminated. The battery was replaced but the failures continued to occur. The vehicle was towed to the local dealer sun trip Kia (6263 South lumber blvd, St. Louis, mo.) but the cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 54,000.

- Hillsboro, MO, USA

The contact owns a 2015 Kia Soul. The contact stated that while, driving up hill at 65 - 70 mph, the vehicle overheated and smoke emerged from the hood. The check engine warning indicator light was flickering. The vehicle was taken to an independent mechanic who stated that there was debris in the engine. The vehicle was then towed to garden grove Kia (13731 harbor blvd, garden grove, ca 92843) where it was diagnosed that there was a hole in the side of the engine block but, was not repaired. The contact received NHTSA campaign number: 19V120000 (engine and engine cooling). The manufacturer was contacted who stated that the vehicle was not covered under the warranty nor the recall notice received. The failure mileage was 118,000.

- Oakland, CA, USA

2015 Kia Soul with 2.0 nu motor. Got a call back from dealership and 1 1/4 quart is normal consumption according to Kia. Filed a complaint with BBB and the reply was the typical from what I have seen. They will be happy to talk too me. It's the typical runaround and I feel they are waiting for NHTSA to give findings of investigation before they do anything. Fast forward. My wife and I purchased a 2019 Kia optima ex. Only with the help of this website fine out there is now an investigation into the airbags which was intimidated before the purchase of the vehicle. The dealership should let the owner know of the investigation and let the consumer decide after that. At this point I will never purchase another vehicle from Kia. They have deceptive business practices and warranty. This incident happened in late July or first part of August.

- Clear Spring, MD, USA

I have always taken excellent service care of my Kia Soul, now it has about 72K miles on it. I was driving and heard some knocking noises, a whooshing sound, and the engine warning light came on. I pulled over and checked the oil, and it was about 2.5 quarts low with no apparent leaks. I had the car towed to our independent mechanic. He inspected the car for repair needs and service estimate. Found the vehicle had dropped a valve, had a broken piston, and a rod bearing was sprung on the crankshaft. He is going to try to repair, but stated if he couldn't repair then we would need a new engine. He stated he had checked with Kia, and they were no longer making engines for this particular year/model, so we'd have to find a used motor. Of course, I'm upset because there does not seem to be any cause as to this failure. I did some online searching and found recall SC176 which stated that the engines involved with this recall may experience internal damage to the pistons and connecting rods due to a concern with exhaust temperatures. If so, that would explain the oil loss/burn. However, my car VIN is not being included in this recall. Again, I'm very unhappy because, until this happened, I've not had any problems with the car. If I had driven the car any more, it could have caught on fire or stalled out, or both, and I could have been in an accident. Would someone please look in to this? I think the recall SC176 needs to be expanded to include 2015 Kia Soul + with this engine. Thanks in advance for getting back in touch with me.

- Charlotte, NC, USA

2015 Kia Soul. Consumer writes in regards to issue within the engine compartment which resulted in a vehicle fire. The consumer stated the vehicle sat untouched, on the dealerships parking lot, awaiting engine replacement for 2 days when it suddenly erupted in flames.

- Toms River, NJ, USA

Went to Kia dealership for oil consumption test on 2015 Kia Soul. Vehicle has used 1 1/4 of oil in about 3500 miles. First time the Kia tech said to check PCV valve which was fine. At third time with 3/4 consumption Kia didn't say to check anything else. Asked what was going to be done because the motor will not fix itself on 8/1/19. As of today called the dealership and no answer, Kia is not honoring there alleged 10 year 100,000 warranty. I feel they have told there dealerships not to do any motor warranty work until investigation is done leaving consumer in limbo.

- Clear Spring, MD, USA

The contact owns a 2015 Kia Soul plus. The contact stated that while driving at 55 mph, the vehicle experienced loss of power jerking as well as smoke coming from the engine with the traction control warning light illuminated. The contact imminently veered to the shoulder of the road turn the vehicle off and open the hood no flames. The contact mentioned that the temperature gauge did not increase. The vehicle was towed to an independent mechanic who diagnosed the vehicle with the piston connecting rod failed and distorted the starter and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that needed to take the vehicle to a Kia dealer for a diagnostic testing. The failure mileage was 84,000.

- Charlotte, NC, USA

The contact owns a 2015 Kia Soul. After the vehicle had been parked for an hour, the contact noticed a large oil leak underneath the vehicle and it was inoperable. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was then towed to an unknown Kia dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,078.

- Wichita, KS, USA

Kia not honoring all the recall for 2015 Soul- Kia service department stated my catalytic converter needed work last year. When I took my car to the same service department that has worked on my car for years for the recall (uploading my receipt), my car would only go up about 1 to 2 mph, and now they are stating nothing's wrong with the catalytic converter. My vehicle towed to a second Kia service department, and they never checked the catalytic converter saying it's the fuel injection, not the catalytic converter. Also, they gave an estimated 600 to 900 dollars to fix it. I had the catalytic converter pulled by a licensed mechanic shop, and that stated it is the catalytic converter and the part alone is 1100 dollars. I'm uploading a picture of the catalytic converter pulled off my car it has gray looking dust and is clogged. I need my car; do I pay for this shop and fight for my money back? I still owe 15,000 dollars on this car.

- Orlando, FL, USA

The contact owns a 2015 Kia Soul. The contact took the vehicle to jenkins Kia of ocala (2305 sw college road, ocala, fl 33471) to be diagnosed because it was consuming an excessive amount of oil and made a knocking sound. The dealer was unable to find any failures. The failure recurred. The vehicle was taken back to the same dealer and had been there ever since July 13, 2019 to have the engine replaced. The vehicle had not been repaired. The manufacturer was notified. The approximate failure mileage was 58,000.

- Ocala, FL, USA

On the 4th of July I was traveling on the highway and my car started to slow down a little bit didn't think anything of it pushed down on the gas to pick speed back up, got off of my exit, I came to a full stop went to go and my oil light was flashing the engine had a horrible ticking noise. I pulled into the parking lot checked my oil, I had none. I then got a ride to the store we filled the oil back up turned on the car and the engine noise was even louder I then quickly turned it off. I left the car in the parking lot over night got it towed to Kia of dartmouth where they told me I had no damage or leaks but I needed a new engine $6,000 to re-place since I am second owner the warranty runs out at 60,000 miles and I am at 69,295 they won't pay for it. Tired to get me into a new car but they couldn't since I don't have 6,000 for a new engine and I owe $7,000 on the car. I had the car towed to a safe place where I now still have to pay the loan and insurance for it to sit. I have been in contact with Kia consumer they told me they would give me an answer by Tuesday 7/16 no one called. I called today 7/17 the women I spoke with said she tried to find the rep I spoke with before but couldn't she would send him an email to call me which he did and all he said was the towing company wouldn't give him any information I told him I used at&T roadside if that helps he said yes hung up on me and hasn't called back. I have kept up with all my oil changes and routine maintenance at quirk Kia in braintree, have all my receipts to prove it. I even had an oil change and sticker scheduled for 7/11.

- New Bedford, MA, USA

The contact owns a 2015 Kia Soul. While driving 40 mph, the vehicle began to hesitate. When the accelerator pedal was depressed, the vehicle would not accelerate more than 10 mph. In addition, the check engine indicator illuminated. The contact was able to park the vehicle and check the oil. The contact was able to drive home at 30 mph. The vehicle was taken to federico Kia (located at 1911 E edwardsville rd, wood river, il 62095, (618) 216-8080) and the failure was associated with NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the catalytic converter was repaired by an independent mechanic. After the repairs, the contact experienced excessive oil usage in the vehicle. The manufacturer was not notified. The failure mileage was 125,000.

- Alton, IL, USA

Went to get an oil change and was told to see a mechanic because car should not have lost as much oil as it had in a short amount of time. About a week later, engine began to sputter, and engine light came on at a stop light, car stopped and would not start again. Had it towed to a mechanic who said that the engine was blown, nothing else wrong with car.

- Louisville, KY, USA