The contact owns a 2015 Kia Soul. The contact stated that while his wife was driving at an undisclosed speed, the engine was making knocking sounds. The contact stated that his wife inspected the engine oil and found no oil in the engine. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer declined to perform NHTSA Campaign Number: 20V750000 (Engine) associated with the VIN due to an unrepaired ECU product improvement campaign of which the contact had not yet received notification. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

- Calvert City, KY, USA

My 2015 Kia Soul recently went out of service. One day last month my car randomly started stalling and shaking to the point of barely being drivable. There were no signs or dashboard lights. Thursday, September 15th, 2022, I took my car to a local repair shop and they ran a diagnostic that came back as a bad Catalytic Converter on Friday, September 16th, 2022. According to the mechanic, the converter nearest the engine had broken off and pieces of it had gotten into my engine and fuel line resulting in a need for a new converter and a complete engine flush. The mechanic pulled up a recall and suggested that the car be taken to the dealership as this particular issue should have been covered under that recall. He suggested that I no longer drive the car prior to getting it repaired for my and my children's safety as my engine could have blown up at any time and caught fire. Also on Friday, September 16th, 2022, I had the vehicle towed to the Kia dealership in Napleton Mid Rivers as advised by the mechanic. The car was towed to the dealership where I made them aware of the issue and I was advised they would have to perform a second diagnostic to confirm. Monday, September 19, 2022, I get a text message from Dennis Gearhart, a service advisor for Kia - who informs me that their diagnostic came back showing that I need a replacement Catalytic Converter, oil change, and minor tune-up. Dennis advised me that the repair would cost over $2800 and would not be covered under the recall because I'm no longer under warranty and the recall was marked as done. Upon further questioning - I was advised that the service advisor in May 2019 did NOT perform a replacement under the recall because it "didn't need it" yet here I am less than 7 years after getting a new engine from KIA and I'm being told to rectify an issue they were responsible for fixing and yet refuse to mitigate. They placed my and my family's life in danger due to the negligence of their staff!

- Wentzville, MO, USA

My car just shut down out of the blue. There was no warning of any sort as far as anything showing that needed repair with my vehicle. It just started jerking one day. I took it to the Kia dealership and they confirmed that it was due to the recall part but will not fix the part.

- Knoxville, TN, USA

I-??ve had my check engine light come on ever since I bought the vehicle and the code is for catalytic converter, my car overheats and does not properly shift right engine is very shaky and unstable while driving on the road. I don-??t know why my Kia doesn-??t qualify for the recall when it-??s having the exact issues that the recalls state

- Navarre, FL, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at 60 MPH, a loud boom sound came from the engine without warning. The contact pulled over and upon inspection of the hood, she discovered flames emitting from the vehicle. Two fellow motorists witnessed the fire and were able to draw water from a nearby ditch to extinguish the fire before the fire department. A fire report was not filed once they arrived at the scene. No injuries were reported. The contact had the vehicle towed to the dealer a diagnostic discovered that a rod had blown through the engine block. The contact then discovered NHTSA Campaign Number: 20V750000(Engine); however, both the dealer and the manufacturer notified her that the vehicle was not under the recall. The vehicle remained in the possession of the dealer but had yet to be repaired. The failure mileage was approximately 65,000.

- Ozark, MO, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Tempe, AZ, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 65 mph, a thumping noise occurred under the vehicle and suddenly the speed was reduced and the vehicle would no longer accelerate. While coasting to the side of the road smoke was present coming from under the hood of the vehicle. Moments later flames from under the hood engulfed the vehicle. The fire department was called to the scene and extinguished the flames. No injuries were reported. The vehicle was destroyed. A fire and a police report were taken and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 85,000.

- Houston, TX, USA

On March 31, 2022 I was driving to work. The engine light was on. Without warning, the engine stalled while I was driving, and my car coasted to a stop in traffic. It was an unsafe situation. I had the car towed to the Kia dealership, which had previously told me (on January 7th) that there was nothing wrong with the engine, it was normal for the engine warning light to stay on, and no repairs were needed. The car has been at the Kia dealership since March 31st and no repairs have been done.

- West Palm Beach, FL, USA

Engine burns oil which led to engine failure

- Kingsport, TN, USA

While driving on the interstate. the oil change light and battery light came on and the car started spuddering immediately on the interstate forcing the car to slow down. It was towed to a local mechanic who did not notice anything wrong except there was low oil. The last oil change was performed on the car about 2000 miles ago. He topped it off and the car started running fine. After about 2 hours of driving on the interstate and the car started having trouble accelerating and started spuddering again. Drove it slowly to the nearest mechanic. This mechanic tested it and it was diagnosed with a complete engine failure. They drove it around to confirm the diagnostics. They also said the oil was low which the oil was confirmed by me and the mechanic for being full at the time of the first incident. Called Kia to check for warranty and it appeared that there was a recall for the engine but the repairs was not made. I was not given a notice about a recall. I called the dealer that I bought the vehicle who says they do not perform recall repairs on vehicles. Kia refuses to do anything about the vehicle and it almost caused a major accident on a major freeway that could have resulted in a life

- Milton, FL, USA

I was driving on the highway and suddenly was unable to accelerate. The car went from about 65 mph to 20mph and I was not able to get it back up to speed. There were many cars behind me and it could have easily been an accident. After this happened, it was also extremely dangerous to try to merge into another lane to be able to get off at an exit or pull over. I took the car to an independent repair facility and they suspect a clogged exhaust system and pointed me to a KIA recall notice for the years my car was manufactured. They advised me to contact a dealer because it might be under warranty and the last time they attempted this repair the car started a fire. I had the car towed to a kia dealership. They say there are no recalls for my VIN # and that my car is unaffected by the SC176 Safety notice. There have been no symptoms or warning lights prior to this happening. Even while taking the car to the repair shop and also the kia dealer the car does not show any codes/messages that would indicate the car has a problem.

- Frederick, MD, USA

Catalytic converter needed replacing at 100,000 miles! REALLY!! I have NEVER OWNED A CAR THAT NEEDED A CATALYTIC CONVERTER REPLACED BEFORE 200,000 miles! CHEAP PRODUCT installed!

- Tucson, AZ, USA

Having catalyst system efficiency below threshold issues The engine light is on code is P0420 Autozone gave me the diagnostic Engine light turns on and off

- Farmington, AR, USA

Constituent contacted senator blackburns office concerning their auto complaint with Kia regarding recalled engine repair needed on their 2015 Kia Soul. The consumer stated the vehicle was sold by the dealership without having the open recalls completed. The dealership declined to repair the vehicle and suggested the owner purchase another vehicle.

- Sevierville, TN, USA

The contact owns a 2011 BMW 32i. The contact received notification of NHTSA Campaign Number: 22V119000 (ENGNIE) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Paterson, NJ, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to the dealer on several occasions and the knock sensor, O2 sensor, engine pistons, and other engine parts were replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000

- Sacramento, CA, USA

2015 Kia Soul. Consumer writes in regard to an issue with the combustion chamber. The consumer traded the vehicle in because of the failure, prior to discovering the recall notice.

- Cuyahoga Fls., OH, USA

I was just driving home from work on a main road. Car started perfect as usual. Got about 5 miles down the road i started to hear a rattling noise almost like a tin can. I slowed down to pull over. Got out to look at the problem with the car shut off. A huge puddle of oil leaked out and car will no longer turn on. Had to get it towed home. Contacted Kia dealership after doing research on the issue. I was Never informed by phone, mail, email about this recall or the upgrade needing to be done. The dealership told me they won-??t honor the recall. So I-??m left with a unusable car.

- Bozeman , MT, USA

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 5 MPH, the vehicle vibrated and stalled. The TPMS warning light illuminated. The vehicle was taken to the local mechanic who diagnosed a failure with the catalytic convertor, engine, and pistons. The vehicle was not repaired. The vehicle was then taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

- Marietta, GA, USA

On 7-3-2022, I was driving my 2015 Kia Soul on I-5 north with my daughter heading home from a short road trip to San Francisco. We where @ 70mph and started up the Shasta mountain when my check engine light started flashing, and I lost all power, the motor started knocking and smoke started to come from the exhaust. As a semi had to blow his horn and swerved to ovoid hitting us.

- Portland, OR, USA