The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated intermittently. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the Catalytic Overheating Protection Engine Control Unit logic was updated to prevent overheating of the catalytic converter. After the recall repair was completed, the failure persisted. The contact took the vehicle to a certified mechanic, who diagnosed that the catalytic converter needed to be cleaned. The vehicle was not repaired. The check engine warning light remained constantly illuminated. The manufacturer was not informed of the failure. The failure mileage was 115,000.

- Hot Springs, AR, USA

See attached document for complaint.

- Painesville, OH, USA

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle was bucking and lurching forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure recently occurred while driving and the vehicle was lurching while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the catalytic converter needed to be replaced. The mechanic referred the contact to a dealer after relating the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact searched the VIN online and found that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 92,881.

- Manassas, VA, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The contact noticed a knocking sound coming from the engine. The vehicle was able to restart however the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the Catalytic Overheating Protection Engine Control Unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and a case was opened. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 96,643.

- Takoma Park, MD, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine. The vehicle was driven to an independent mechanic and was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The manufacturer was not notified of the failure. The failure mileage was 150,000.

- Randallstown, MD, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 55 MPH, the vehicle inadvertently went into LIMP Mode. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 104,000.

- Mauldin, SC, USA

The contact owns a 2015 Kia Soul. The contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the vehicle experienced a failure related to the recall. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with catalytic converter failure and recommended that the vehicle was taken to the dealer. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,822.

- Saint Louis, MO, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, an abnormal rumbling sound was coming from the vehicle. The check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where it was confirmed that there was a defect with the engine. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which was linked to the failure. The contact then stated that while driving 60 MPH, the vehicle experienced engine failure. The vehicle was then towed to an independent mechanic where the engine failure was confirmed. The contact was also referred to the dealer for assistance. The vehicle was towed to the dealer where the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and was informed that since a prior unknown recall repair was not performed; the engine recall would not be honored. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.

- Chicago, IL, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds and depressing the accelerator pedal, the engine would rev up loudly emitting a vibrating noise. About 3 months after having the vehicle repaired, while driving approximately 30-40 MPH, the battery warning light and the oil warning light illuminated, and the vehicle stalled shortly afterward. After waiting for a while, the contact was able to restart the vehicle; however, the contact was only able to drive for a short while before the failure recurred. The contact stated after having the vehicle inspected, there was smoke coming from underneath the hood and the tailpipe intermittently that dissipated while driving. A loud vibrating noise was emitted from the vehicle while driving at various speeds. The vehicle was taken to a muffler shop after noticing the loud vibrating sounds and it was determined that the muffler was loosened and needed to be reattached. The contact had also taken the vehicle to an independent mechanic due to the vehicle continuing to run roughly and it was determined that cylinder #1 was misfiring. Additionally, the oil level was extremely low. The mechanic was unable to determine where the leak was coming from. The ignition coils were replaced. The contact stated that a friend diagnosed the vehicle and retrieved a code that cylinder #4 was misfiring after the coils were replaced. The friend also informed the contact that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that VIN was not included in a recall nor covered under warranty. The failure mileage was 178,000.

- Longview, TX, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle revved up but failed to respond as needed. The contact stated that the vehicle was leaking engine oil. The contact added oil to the vehicle. The check engine warning light was illuminated and flickering. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to engine failure and performed unknown repairs. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was unknown.

- Oxford, OH, USA

The contact owns a 2015 Kia Soul. The contact stated while driving 30 MPH, the vehicle failed to accelerate and independently decelerated to 20 MPH. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to metal shavings in the oil. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 62,000

- Grand Rapids, MI, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, there was a rattling sound present coming from the engine compartment. The vehicle failed to properly accelerate, and the vehicle stalled on several occasions. Additionally, the vehicle had experienced excessive oil consumption. The vehicle was diagnosed at the local dealer and determined that the catalytic converter was clogged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

- Duluth, GA, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and the VIN was included; however, the dealer declined the repair. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 112,630.

- Jacksboro, TX, USA

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at highway speeds, an abnormal revving sound would emit from the vehicle as it hesitated upon depression of the accelerator pedal without warning. Despite the failure, her daughter managed to drive the vehicle home; the next day, the contact started the vehicle and experienced the same failure. The contact drove the vehicle to the dealer where it was diagnosed with a defective catalytic converter. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.

- Wilmington, NC, USA

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking and vibrating and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty, and that the engine had experienced excessive oil consumption. The catalytic converter was replaced; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 112,878.

- Clarkston, GA, USA

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle lost motive power and stalled. The driver stated that several unknown warning lights were illuminated. The contact stated that his daughter was able to steer the vehicle off the roadway and then stopped the vehicle. The vehicle failed to restart and was towed to a dealer. The dealer diagnosed the vehicle and determined that the catalytic converter, and the short block needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000. Parts distribution disconnect.

- College Station, TX, USA

The contact owns a 2015 Kia Soul. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the vehicle was previously serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the failure occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 85,000.

- Knoxville, TN, USA

The contact owns a 2015 Kia Soul. The contact stated that while at a stop light, the vehicle shutoff with the temperature gauge indicating that the engine was overheated. The contact had the vehicle towed to an independent mechanic; however, the mechanic was unable to the determine the cause of the failure. Prior to the failure, the contact stated that the oxygen sensor, water pump, alternator belt, and battery were all replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 132,000.

- Kingsland, GA, USA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to the dealer on several occasions and the knock sensor, O2 sensor, engine pistons, and other engine parts were replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000

- Sacramento, CA, USA

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 5 MPH, the vehicle vibrated and stalled. The TPMS warning light illuminated. The vehicle was taken to the local mechanic who diagnosed a failure with the catalytic convertor, engine, and pistons. The vehicle was not repaired. The vehicle was then taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

- Marietta, GA, USA