10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 6 / 1
- Average Mileage:
- 26,736 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Car has an heavy gas smell like when the car is started, has to crank up and car shakes when it-??s started steering is off and etc.
- Jacksonville , FL, USA
The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.
- Brick , NJ, USA
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, there was a rattling noise heard in the front of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer to be repaired under NHTSA Campaign Number: 17V608000 (Steering). The vehicle was repaired; however, the contact stated that after the vehicle was returned, the steering, air bags, and an unknown warning light illuminated. The contact stated that the steering wheel became hot to the touch without the heated steering wheel function being activated. The vehicle was taken back to the dealer, where it was diagnosed that an oil change was needed, and the heated steering wheel fuse was removed. The manufacturer was not made aware of the failure. The failure mileage was 4,796.
- Park Forest, IL, USA
I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia $170 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what is going on with the engine. This started at 113,000 miles, my car has 127.000 now. I have talked to The dealership where I purchased my car, basically they can't help me unless my check engine light flashes and the speed cuts down to 40 miles an hour. My car is having the same issues that are described in recall (SC176) and (SC200). I would appreciate it if you could tell me if my car should have been in the recalls. Thank you for your time and assistance.
- Bucyrus, OH, USA
We took our Kia Soul to a Kia Service shop Dec 2022 because the steering is making a clicking sound when the wheel is turned from the 11 o-??clock to the 2 o-??clock position. This condition is consistent with a Kia Safety Recall issued in November 2017, and has been confirmed by another source. We were told that by the dealership, Brandon Courtesy Kia in Florida that they would repair this dangerous steering issue for a cost of $1227.97 because they excluded it from the recall and warranty. Unfortunately we are on a fixed income, and are not able to pay for the steering to be repaired back to SAFE operating conditions. In addition, the dealership would not release the vehicle back to us unless we paid them $189.15 for a couple minute -??Steering Inspection-?? which we were not told upfront that there would be a cost. The November 16, 2017, Important Safety Recall Notice states if the steering is not repaired the result may be -??loss of steering and result in a crash.-?? This warning has us terrified because this dealership and Kia put profit in front of safety. We have not driven the car for 3 months fearing a severe crash and possible injury, including and up to death. We have been in constant contact with the dealership and the Kia Customer Care Center to try and resolve the Steering Safety concern with no luck. We have proposed a fair and reasonable settlement but continue to ignored... here is our ask to Kia... 1. Repair the Kia Soul steering back to a SAFE and normal operating condition 2. Refund the $189.15 charge related to a bogus inspection. Best Regards
- Riverview, FL, USA
Safety recalls. Kia dealer in Quincy, Illinois refuses to fix recalls because of a flood title.
- Liberty , IL, USA
The contact owns a 2015 Kia Soul. The contact stated that a clicking noise was present when turning the steering wheel in either direction. While driving approximately 25 MPH, the power steering failed causing the steering wheel to seize, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced; however, the parts were on backorder. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The VIN was not available. The failure mileage was 85,000.
- Seminole, AL, USA
My car just shut down out of the blue. There was no warning of any sort as far as anything showing that needed repair with my vehicle. It just started jerking one day. I took it to the Kia dealership and they confirmed that it was due to the recall part but will not fix the part.
- Knoxville, TN, USA
While operating the vehicle the power steering ubruptly stopped working for approximately 5 seconds making it difficult to maneuver the vehicle
- Westbrook, ME, USA
The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact towed the vehicle to the local dealer, where the vehicle was diagnosed with needing an unknown steering component replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 17V608000 (Steering). The contact took the vehicle back to local dealer and had the recall repair completed. The contact stated that on another occasion while driving at a slow speed, he heard an abnormal noise coming from the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown steering component replaced for a second time. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
- Miami, FL, USA
Kia recalled my engine. The engine died yesterday. Kia is telling it's going to be multiple days until they can even scan the car. This is a scam. They need to offer a loaner or a rental in the meantime, otherwise, they're not fulfilling the requirements of the recall. My health and safety are greatly affected without my car. This is not a free and safe remedy.
- Delran, NJ, USA
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign numbers: 17V608000 (steering) and 20V750000 (engine). The contact stated that she attempted to contact jerry smith Kia (101 N hill blvd, burlington, wa 98233) to schedule the recall repair however, the local dealer stated that the Kia cyber system was hacked and the system was down. The appointment was not scheduled nor was the vehicle repaired. The contact notified the manufacturer who verified the dealer information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
- Friday Harbor, WA, USA
Driving down the highway went to make a turn and the steering wheel came loose. I almost lost control and crashed. There's a loud clicking noise when you turn the steering wheel
- Navarre, FL, USA
Driving on highway 70 and noticed that my tire was getting low. I got off the highway just in time. The tire shop. At 9550 St charles rock rd, breckenridge hills, mo 63114 at 5pm. The two young men came out laughing and one changed my tire. Left the shop and 30 mins later my tire was on flat. Came back the next morning. Young man said he'll fix it. He didn't give me another but stated a nail was in it. He think I'm stupid. He know he sold me a bad tire with the nail in it already. He painted the tire then put it back on my car. I was suspicious about the paint and paint brush. Left the shop and went home. On my way to work the same day almost had two accidents. Tire was hard to steer and the wheel didn't turn. I was scared to death. I could of lost my life 😔.. people need good used tires. Finally I went to car X and they took care of my problem and I felt safe to drive again.
- Saint Ann, MO, USA
The contact owns a 2015 Kia Soul. The contact stated that the vehicle was repaired under NHTSA campaign numbers: 19V120000 (engine, engine and engine cooling) and 17V608000 (steering) at benson Kia of spartanburg (1100 N pine St, spartanburg, SC 29303). Upon return of the vehicle, the contact heard an abnormal rattling sound coming from the engine. The vehicle was taken back to the dealer to have additional work performed. The contact was informed that the resister located underneath the catalytic converter was the cause of the rattling noise. The dealer then informed her that the resister was not covered under the recall and offered her no further assistance. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 116,000.
- Spartanburg, SC, USA
This used car was sold to me with unfixed recall. Recall was not disclosed at time of purchase.
- Elk Grove, CA, USA
I took my 2015 Kia Soul to miami lakes Kia twice in December 2019, to check a clicking noise when turning both left and right, more consistently when turning right. I'm not sure but I have an inkling that this noise may be related to a problem with the steering column, cv joints or the axle. When I picked up my car the 1st time, as I made a right turn, I heard the same clicking noise. I called service and let them know that I still heard the noise. I returned my car a week later and took a test ride with two technicians, one technician informed me that the the noise needed to be louder for them to repair it. His claim seems unreasonable, especially since everyone who rides in my car hears the clicking noise, and there is obviously a mechanical issue with the cars steering or something related. I had my car checked at tires plus, the clicking noise was duplicated on the test drive and the mechanic informed me that this is a recall issue and to take my car to the dealer. Also, on February 21, 2020, the car battery that I purchased on July 31, 2018, died. This battery did not last 18 months (36 month warranty).
- Miami, FL, USA
In starting the car, I have had a dozen incidents where the ignition is frozen and I can not turn the key. I try wiggling the steering wheel, wiggling the gears, removing the key, waiting, etc. On several occasions it has been 5 minutes before I was finally able to turn the ignition on.
- Bakersfield, CA, USA
On the evening of July 22,2019 I was leaving targets parking lot put my vehicle in reverse and when I put in drive my 2015 Kia Soul took off. The rpms were the highest it could go going 40 miles P hour in a busy lot all I could was honk my horn. I tried the breaks putting in park and turning the key off. My wife and I were in shock. We hit the curb fly across 3 lanes of traffic the median and hit two cars. My wife was pinned there was white smoke in the cabin. People got her out fire dept came. My wife was transported to uci trama and I went back the next day to concerned for my wife rather than myself. Wife had 8 broken ribs separated and a broken back myself 7 broken ribs and bleeding of the brain. One hour prior approx to this accident we were next store eating and when leaving to go to target the engine started making a loud clicking noise I tuned it off and waited a few mins tried again and still the same noise. Then the 3rd time it was fine proceeded to target. All maintenance has been done and on time prior to this terrible accident. Our lives have change dramatically
- Garden Grove, CA, USA
- Orlando, FL, USA