CARMAX sold a recalled vehicle in 2019 in 2020. KIA has still improperly repaired the vehicle the car is still doing the exactly same thing it was doing. That lead to the repair. After picking within the hour the engine light came back on and had been on ever since. I now have electrical issues with the window since KIA Napelton of Elmhurst repaired the vandalism the wiper is malfunctioned at pick up. I want a refund the vehicle is a safety issue mechanical and for theft.

- Chicago, IL, USA

The car was recalled in 4/2019 for a repair. I purchased the car 8/2020. The repair indicated catalytic converter assessment to ensure that the engine did not need to be replaced. It was not checked or verified. The recall was insufficient done and the car should had never been sold. And the recall was not completed prior. I took the vehicle in to complete a recall on a hazardous vehicle. Kia had my car for a month and half replacing the engine and within hours of picking up my car the engine light came back on. The car is still doing the exact same thing it was doing leading up to original repair. That Kia was suppose to had fixed. The car is also a theft safety issue as targeted I already paid 2700 for theft vandalism. The car is targeted and unsafe.

- Chicago , IL, USA

Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can-??t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.

- King, NC, USA

Catalytic Converter kept getting hot, was at dealership for a recall on engine in May 2022, light kept coming on and off. October 3, 2022 broke down on freeway for the Catalytic took to mechanic spent $1200 for repair on Catalytic converter, oil and spark plugs, within a day kept burning oil, by Sunday, October 23, 2022 broke down on freeway again and engine fried and burned piston #2 - I have many receipts for oil changes every 3k miles, always keep car maintained and have a notebook for everything I have repaired. The headlights and brake lights went out a month ago and never did get the brake bar light replaced. The passenger window motor is shot and the airbag light is on. Currently, it's at the dealership parked and I am waiting for Corporate to give a go ahead to say it's a go to fix it, and I'm missing work and will loose my job without having a car. So I am asking why is my car not on the recall list if I am having the same issues as the recalled 2016 Kia Souls are having. I haven't had the car very long and I had a 2009 Kia Sportage LX that is still going over 330k miles it's way better than these Souls. They all need to be sent back to the dealership and destroyed. Shame on Kia Corporation for allowing these 2016 cars on the market and shame on the Dealership to sell me this car back in August 2019. People are out here struggling and only shows the Corporations stay strong and the little guys loose. What kind of crap is that" Why isn't my car on the VIN RECALL LIST? PLEASE TELL ME" I'M JUST LUCKY THE CAR DIDN'T START FIRE, BECAUSE IT BURNED PISTON #2

- Burbank, CA, USA

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. Recall action Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

- Dayton, OH, USA

my car starting making knocking noises and as im on the interstate my speed was 70 but I was not going 70 and I never had any trouble out of my car

- Murfreesboro, TN, USA

The rotating contactor switch for the heat/air conditioning fan on the dashboard appears to get very hot on the internal side. This resulted in discoloration of the plugs on the back side of the control panel, and melting of the contactor housing within the control box. No modifications have been made to this system to my knowledge, and no fuses were burned out prior to the dial failing, due to the melting plastic creating an air gap between the contactor terminals. Half of the plastic on the housing appears to be a heat resistant glass reinforced polyamide, and the (melted) half appears to be made of standard ABS plastic. This implies engineering expected this component to get hot, but still cut costs irresponsibly by using cheaper ABS in hope that the other half of this component would not get hot enough to melt (or potentially catch fire, had the plastic not melted away in a fashion that simply disconnected the contactors). I believe this case is not unique, as failures of this component appear common online. However I believe the true cause of failure (and potential risk of fire from the heat) has not yet been identified due to this contactor being located within a sealed control board assembly.

- Waynesboro, PA, USA

For a week or two when I turned the heated seat on I would often feel a very intense heat from the seat back when it started up for a period of time. I had just recently had a back injury so I thought perhaps my back was being overly sensitive. Finally on the 27th just after I started driving the car in the morning I felt the burning feeling on my back again and stuck my hand behind me to feel the seat. I felt burning on my hand and pain and yanked my hand away immediately, pulled over, and looked behind me at the seat, in time to see a curl of smoke coming out of a small hole on the back of the seat. I also found that the palm of my hand had a small mark beneath the base of my thumb where I had felt the burning pain. It took at least half an hour for the burning sensation to fade. I also detected an odor of smoke for a bit afterward. I had no warning that this was going to happen other than the burning feeling the heated seat had started to generate upon my back- no warning lights or such. I have not had any service done on the problem yet though I intend to contact Kia soon; so the car is currently in the same state although obviously I don't turn the heated seat on anymore since I don't want things in my car to be on fire.

- Tacoma, WA, USA

My Kia Soul's engine failed when we were exiting the highway. The car started making awful grinding sounds and went into "limp mode." When I tried to restart the vehicle, the oil lamp and check engine lamp illuminated. The car had shown NO issues the entire day and I had put oil in it earlier that morning because I noticed it was low (I try to check the oil every time I get gas). I had my partner and our dogs in the car with us and had to walk down the highway to the gas station to call somebody since we didn't have service. It was also 110 degrees outside, so the car failing put us in a pretty dangerous situation. We had JUST gotten the recall notice for the vehicle's engine a week before (it looked like it had gotten lost in the mail) and had called around to the Kia Dealerships in the area and none could see us for over a month, which was a problem because we were going to be moving back to the PNW from Death Valley (we had to relocate because I was laid off due to COVID) in less than a month. The closest dealerships were also 100+ miles away. We towed the car with us to WA and got it into a dealership ASAP and they confirmed that the engine had a knock, but Kia refused to fix the issue, stating that because the Knock Sensor Detection Software hadn't been installed, it was not under warranty. The car got serviced at least once every 4 months (I have service records), and I would check and fill the engine oil regularly because the car would burn through it like crazy.

- Tulalip, WA, USA

When switching from AC to heat, moisture starts spraying from vents, rapidly dripping on floor and completely fogging up windows causing zero visibility. I was forced to pull off roadway for fear of a collision. It then takes at least ten minutes for the moisture to stop and the windows to clear. This happened a year ago at the same time when the weather is changing from warm days using the ac and then using the heat on cold mornings. The dealership charged me to replace the cabin air filter which did not fix the problem. I have seen this complaint by other KIA Soul owners on a number of public internet sites.

- Lackawanna , NY, USA

On Monday September 6, 2021 at about 11:30 pm, I was driving home east on interstate 90, just east of Roselle rd. near Schaumburg, Illinois. When the car began to violently shake. The dash board lights began to flash and the engine just stopped. We managed to steer the car to the side of the express way, in an attempt to restart the car with no luck. A Illinois Dept. of Transportation road side assistance driver tried to start the car when the car explored into fire, the driver put the fire out and provided us with the number of a toe truck, which we had the car toed to the Schaumburg Kia Dealer, located at 1100 East Golf Road, Schaumburg, IL 60173, phone No. is (847) 908-0502, where the dealer is trying to determine the cause of the fire and the amount of damage, if the car is a total loss or not. My car is a 2016 Kia Soul. At this point I have not heard from the dealer after a week, I have called the dealer several times with no reply at all.

- Tinley Park, IL, USA

The lights flickered and I lost both head lights. Head light bulbs keep going out randomly. Sometimes both at the same time. I have replaced them 4 times this year.

- Clovis, CA, USA

Seems the check engine light comes on and off and when taken to the dealership. They cant find nothing wrong with it. The check engine light can stay on for days and the engine runs ruff. When this is told at the dealership they say they cant find anything. This light is on when the car is running weather its sitting still or driving.

- Minooka, IL, USA

Check engine light on more than off or so it seems. Engine code P0S0A. Dealer attempts to fix. Code comes back

- Wayne, OH, USA

I was on the freeway in the fast lane and my car started acting like it wanted to stall. The engine light came on briefly and went away. I hit the gas to try to get over to the right lane so that I could exit the freeway and nothing was happening with the RPM it would not go over 2 and I thought I was going to stall on the freeway. I was so upset and finally made it to an off ramp. When I stopped at the off ramp the car was shaking and making a terrible noise like it was going to just explode. I contemplated staying off the freeway and taking the streets but I was not in a good area so I got back on the freeway and stayed in the right hand lane to exit and head straight to the dealership. I immediately called them and told them what happened to me. They said it was a cylinder that was misfiring and that they replaced it. Well I was driving yesterday and the engine light came on again and my car wanted to stall again and it had only been a week since they supposedly fixed it. I took the car in and again they blamed it on the oil and are now saying that my engine may be burning the oil faster than it should and if that is the case they will need to replace the motor. The car has me on edge as I drive my kids and grandkids everywhere. I do not feel safe in this car at all anyomre. I feel like the engine can give out at anytime without warning.

- Torrance, CA, USA

The uvo system which includes the backup camera has failed. Kia should be required to replace as a safety item at no charge, just like Tesla is required to do for their failed screens.

- Brick, NJ, USA

The contact owns a 2016 Kia Soul. The contact received notification of NHTSA campaign number: 20V389000 (power train, electrical system). The contact received a courtesy service and software update. After leaving the dealer and while driving at 50 mph, the vehicle stalled without warning. The contact pulled over the side of the roadway and waited for approximately to restart the vehicle. The vehicle restarted however, while driving, the vehicle hesitated and failed to exceed 40 mph. The vehicle was taken to oakland Kia (2500 webster St, oakland, ca 94612, (888)871-7024) where the vehicle was diagnosed and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and deemed the vehicle unsafe to drive. The manufacturer provided the contact with a case number. The failure mileage was approximately 79,000.

- Berkeley, CA, USA

First, a couple of weeks ago my check engine light comes on and my engine temperature gauge stops working properly. It starts taking about 15 minutes for my engine temperature gauge to show the engine is warmed up. After about two days the engine light goes off by itself. So I finally get an appointment at the Kia dealership today. They say they need to put an updated program into my Kia Soul's computer..that seemed to fix the issue according to the dealership. I drive away go to a store when I come out of the store and get back into my car and pull out of the parking spot my cars check engine light comes on again. I take it to auto zone to get the code read. This time the code is P0420. I call the dealership 800-995-4203 and the service associate marty tells me to bring my Kia Soul back to the dealership. When I get there he says they are now going to charge me $109.95 an hour to diagnose what is wrong with my car. At this time I am in the waiting room feeling like I'm being taken advantage of by these people but I have no other option and I don't have anyway of knowing what, if anything, is actually wrong with my car. Not to mention all this happens between 59000 and 60000 miles on my car and the warranty expired at 60000 miles.

- Danville, VA, USA

Upon parking my car I noticed the engine was on fire. Smoke and flames were coming from up under the hood. The car was declared a total loss by my insurance company and the fire was deemed electrical in nature.

- Halifax, VA, USA

I keep having a reassuring issue with my headlights multiple times I have taken the vehicle to the dealer paying to get the issue fixed. Spending countless dollars on this issue for the problem to continue. The Kia dealers keep changing parts out and nothing has helped. Is it a way that this issue can get check by someone please.

- Lumber Bridge, NC, USA