The contact owned a 2017 Kia Soul. The contact stated that while driving at 40 MPH, the vehicle started to smoke under the hood. The contact noticed that there was a fire under the hood. The fire was extinguished by the fire department. A police report was filed. No warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000. The VIN was not available.

- Blanchester, OH, USA

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil had just been changed Thursday prior to incident, car is unsafe to drive because of random lock ups and extreme shaking

- Queens, NY, USA

Car has 41,900 miles on it. Engine rod blew through the bottom of the engine without warning 900 miles after last oil change. All maintenance records are with Kia and up to date. Denied a replacement because the car's VIN is not included in the past "Product Improvement Campaign". All symptoms of this engine breaking are in line with the previous years issues. Hoping there is a recall on these later years because there is no help right now.

- Mililani, HI, USA

On 6/30/23 While exiting the highway and waiting at a traffic light he noticed smoke coming from the hood. As he proceeded through the intersection to pull over the dashboard lit up with many lights and then the power went out. He was able to coast to the side of the road. A Police Officer happened to be nearby and called the fire department. When they arrived and opened the hood the engine compartment was in flames. They put the fire out and then the car was towed to a storage yard. A claim was filed with the insurance who then had the car moved to the dealership for repairs. On 7/5/23 Upon arrival, the service advisor proceeded to do their normal intake, put the key in the ignition, and started the car which then burst into flames and became a total loss. The regular driver of the car is disabled and it takes him some time to get in and out of the car, if it had been engulfed in flames he would not have been able to get out as quickly as your average driver. The insurance and manufacturer both have inspected the car and determined it was an engine failure. The car had been to the dealership the week before for an oil change.

- West Palm Beach, FL, USA

The contact owns a 2017 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle started pulling to the right. There was no warning light illuminated. The contact stated that she allowed the vehicle to pull to right lane as there was no traffic, and the vehicle struck the guard rail. The vehicle then stopped and made an abnormal banging sound. The vehicle was towed to a local Pep Boys, where it was diagnosed that there was a hole in the engine. The vehicle was then towed to an unknown dealer, where it was determined that the engine needed to be replaced. The dealer informed the contact that the vehicle was out of warranty and would be repaired out-of-pocket. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer was not notified of the failure. The failure mileage was 113,845.

- Delray Beach, FL, USA

The engine of my vehicle began to make a knocking sound while driving, without a warning. It was diagnosed to be due to a broken rod and excessive cylinder clearance, leading to faulty engine, that needs replacement. Yes, it is available for inspection. Due to being stranded off the freeway for over 4 hours, over 300 miles from home, myself and 1 other person were left stranded overnight without a vehicle. We had to pay for an unplanned hotel room for the night and U-Haul to tow the car back home. We did not drive the car further, because we were worried about the possibility of the car and engine overheating or getting worse. Yes, the issue has been diagnosed by a AAA mechanic and Kia service mechanic, who notified me that this issue is common among many other Kias. The Kia service department notified me that I need the engine to be replaced, and that they will not be covering the charges. Additionally, a new engine rod knock sensor has been made for Kias, and I was never notified to get the sensor installed. The engine failure did not lead to any warning lights and when the issue first occurred, I stopped driving the car immediately to not make matters worse. In addition, this vehicle has been maintained regularly (following Kia guidelines), and has only 59000 miles.

- Hacienda Heights, CA, USA

The car engine made a clamoring noise and sudden seized up and stopped in the middle of traffic. The hood started smoking and a good Samaritan passed by and alerted me to get out of car. I did and noticed puddle of liquid was in flames and soon the front of the car was also in flames.

- Torrance, CA, USA

The contact owns a 2017 Kia Soul. The contact stated that while driving at various speeds, the vehicle would not properly accelerate. The check engine warning light remain illuminated, and the vehicle stalled. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 183,000.

- Lumberton, NC, USA

Engine light flashes every 6 weeks. I have to have my oil checked weekly as it is constantly low despite not apparent leaks.

- Fairfield Township , OH, USA

The contact owns a 2017 Kia Soul. The contact stated that there was a continual clicking sound coming from the front of the vehicle while making a left or right turn. Additionally, while the brake pedal was depressed, there was a clicking sound coming from the engine compartment. Additionally, when the brake pedal was depressed, the oil light illuminated. The contact stated that after the brake pedal was released, the warning light disappeared. The contact stated that on another occasion, while driving approximately 5 MPH, the vehicle lunged forward and stalled. The vehicle failed to restart. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.

- Waynesboro, VA, USA

The contact owns a 2017 Kia Soul. The contact stated that while her friend was driving at an undisclosed speed, he heard an abnormal sound inside the vehicle then the vehicle started to decelerate without warning. The contact then stated that other drivers on the road alerted the contact-??s friend that a fire had ignited underneath the vehicle. No warning lights were illuminated. The contact-??s friend was able to pull the vehicle off the road and exit the vehicle. The local authorities were notified and extinguished the fire. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a collision lot where the technician diagnosed the vehicle that the engine failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed of the NHTSA Campaign Number: 22V031000 (Air Bags). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 130,000.

- Iowa City, IA, USA

First, on January 13, 2023, my 2017 Kia Soul leaked all but 1/4qt. oil while parked in a lot for about 30 minutes. There was no indication of an issue prior to the event. I just happened to see the puddle while walking to my car. On this date I had 64,100miles on the car. I was stranded in a parking lot 3 hours from home for over 9 hours. Mobile mechanic stated it looked like a loose oil filter and did a complete oil change (to include the filter). He said had I tried to drive my car, I would have blown my engine within a few miles. He also stated that the oil pressure sensor was not in good shape and needed replaced as soon as I could do so; within a week, the sensor was replaced. No items available for I inspection but mechanic bills available. Aside from two mechanics, no one else has inspected the vehicle. Now, today, April 16, 2023, I was parked outside a store for about 15 minutes and came out to a puddle of oil under my car. Checked my oil and realized it was just touching the Low indicator on the dipstick. Had to have a friend tow my car home so that my car and I could both be safe this evening. I am not sure what the cause of today's issue is yet as I have not made it to the mechanic; so this is UNKNOWN. However, a full tank of oil leaking out twice in a 3 month slan is not a coincidence. Clearly, there is some sort of issue with the vehicle.

- Columbia, SC, USA

I am writing this letter to inform you of what I feel is an unacceptable situation. On November 17, 2022, my friend and I were heading to a veterinary specialist about 3 hours from where we live. On the way there the engine in her 2017 KIA Soul with about 85,000 miles on it started knocking. I said this isn-??t right, so we called for a tow. We had it towed back to our local mechanic, and they said it was a low-end engine knock. The mechanic called the local KIA dealership-??s service department to see if it was covered by the warranty. The KIA rep asked for the VIN after which they informed the mechanic since Julie did not respond to a letter (not a recall) sent out about a software upgrade that needed to be done to detect the problem early, it was not covered. She never saw said letter and has been at that same address for over 30 years. Our local shop quoted her $6,985.25 and about 2 weeks to replace the engine. She called the local KIA service department and they said they could make an appointment to diagnose it January 21st (but if she brought it in, they would fit it in before then, if possible, she had no idea that it was going to be over 4 months.) She also called KIA corporation (which took multiple calls and was on hold forever) to inquire about the warranty and was told KIA would not cover it. KIA corporation said her problem is with the U.S. Postal Service if she never received the update letter. The local dealership finally diagnosed it days after her scheduled appointment and was told she would have to pay over $6,000 and it would be about 4 weeks to have the engine replaced. I find it unacceptable my friend is told to check back every couple of weeks. I could totally understand it if KIA said, -??we-??ll take care of it, but it will take some time-?? but to have a paying customer-??s vehicle over 4 months (a third of a year) is ridiculous in my opinion. Julie is having to borrow vehicles and

- White City, OR, USA

The contact owns a 2017 Kia Soul. The contact stated her daughter parked the vehicle however, the vehicle failed to restart. The contact stated unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer the next day, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 84,435.

- Rainbow City, AL, USA

The contact owns a 2017 Kia Soul. The contact stated while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the oil filter needed to be replaced. The vehicle was repaired, and an oil change service was performed; however, the failure persisted. The contact stated that the oil warning light was intermittently illuminated. The vehicle was then taken to two independent mechanics, who diagnosed that the engine needed to be replaced; however, the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The contact made various local dealers aware of the failure; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,859.

- Archdale, NC, USA

The car has been back for two for oil consumptions test at 1000 miles and is burning about 5 quarts every thousand miles.

- Annapolis , MD, USA

My kia has been having a issue with the check engine light on blinking after driving it over 30 miles... The car then slows down to 2rpm and I'm really concerned about this after 2other people I know are having that same problem.

- Norcross, GA, USA

On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power, still no warning lights but also no smell of gas. I drove it back to the same shop and after just one day the shop could not get my car to reproduce the same incident but was having difficulty starting it so they installed a new battery. 5 Days later on Thanksgiving my car sputtered hard while driving with no warning lights or smell of gas. I was barely able to get my car across 2 lanes of oncoming traffic in order to pull into a store's parking lot. I had it towed to a new shop. At this new shop it was diagnosed that the car needed new Spark Plugs, a new High Pressure Fuel Pump and new Injectors but the shop took 3 weeks to give me an estimate and so I went and retrieved my car and towed it KIA of Lynchburg, having only had the Spark Plugs replaced. Once at KIA, I was told I had a Catalytic Converter failure and it needed replacing. KIA said that it would be covered under Emissions Warranty. I had the part installed and 3 days later on New Years Eve as I was driving on the highway, I had to come to a stop due to a stop light and when I halted, the car again sputtered and I limped into a nearby parking lot and had it towed back to KIA. KIA tried to say it was Engine Failure this time but the Engineers said the High Pressure Fuel Pump should be replaced. Once installed and during a test drive by the Master Mechanic, smoke emanated from under the hood. Soon after that my Engine bay was on fire which led to a total loss.

- Forest, VA, USA

On January 16, 2023, my engine suddenly died while driving in moderate traffic, with a loud banging noise. I could have been in a serious accident, or killed, due to manufacturer and dealer negligence. When I was able to restart the car, it knocked terribly, but I was (barely) able to get it the short distance back to my home, where I discovered that there was very little oil in the car, though I have it changed more frequently than recommended and check it, as well. NO WARNING LIGHT came on. On January 17, I called a local dealer, who informed me of a recall that addressed that issue, though I NEVER received a recall notice. The dealer where I bought the car confirmed that this was a safety recall issue, and therefore, since I hadn't done the recall, because I was not notified, my unsafe, barely drivable car would not be repaired by the dealer. As I received this information from 2 dealers and from the manufacturer's customer (lack of) service representative, I have not taken it to a dealer to be inspected. I since learned that the dealer had not given my correct email or address to the car company, so recall notices must have been sent to an address I haven't lived at for 6+ years. They corrected this during my call on January 17. My current car was not even in their data base until my call to the manufacturer. They had a previous car I owned listed. I am seeking restitution and assistance on this matter. These recalls do not show up on this website, either.

- Murfreesboro, TN, USA

We had a computer flash done and it has not ran right since. Engine started knocking and almost caused and accident engine felt like it was locking up causing the car to lose control

- Mount Gilead, OH, USA