I was driving down a freeway after changing my oil when my car began backfiring, which was strange so I pulled over and checked my engine but I saw nothing wrong, so I went back to driving so I could get home, but as I was driving home, the engine made a loud clang and then the engine completely died. I had come to find out later after paying to have my car towed home that it had infact overheated, and blown a piston straight through the engine block.

- Wimauma, FL, USA

Just had an oil change done a couple months ago, the two previous oil changes I had, the merchanics advised me that the engine had less oil than it should for how little miles had been put on it. took it in today since it started making a "ticking" noise, and was informed that there was hardly any oil in the engine, and that was the cause. it had only been driven 2000 miles since the last change. they informed me of a TSB that was out for the 2017 souls that have a 1.6L engine (reference number PS739) that basically says that a defect is causing an engine oil leak due to a dowel pin. contacted a dealership per their advice and they told me that it is not covered by Kia even though it is a known issue by them, looking at several of the other complaints against this vehicle it seems to be a very common issue and should be addressed by the manufacturer, and not have to be paid out of pocket by the consumer. This should be recalled immediately to prevent people's engines from being burnt up due to the engine over consuming oil

- Pasadena, TX, USA

The engine failed and the car just stopped running. The safety of me and my family was put at risk. I barely could get the car off the road as I'm disabled. I had to call for help.

- Crestview, FL, USA

The engine failed on an Arizona highway, at night, while my daughter was driving from Arizona to California. My daughter's safety, and that of her friend who was also in the car, was put at risk due to the near inability to move the vehicle off of the highway and onto the shoulder. This route [XXX] ) is a major highway used by truckers and regular vehicles. Her hazards lasted just long enough for the tow truck to arrive. Her hazard lights were dying just as the tow truck driver pulled up. I can't imagine what could have happened if she was sitting on the side of the road, in a black car at night, with no functioning hazard lights. We were able to get the vehicle towed back to San Tan Valley, Arizona. I called several Kia service departments and was told that there was an engine recall up to the 2016 models, but the 2017 models were not included. No inspection has been done on the vehicle up to this point. The check engine light did come on and was flashing at the time of the failure. We have since pulled the plugs in the vehicle and are seeing metal shaving on one of the plugs. Codes checked on the vehicle indicate multiple misfires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Tan Valley, AZ, USA

05/18/2024 (Saturday) I was driving home from my parents house. After approximately 7 miles from leaving their home the check engine light came on. The car became sluggish and seamed to not have a lot of power. I drove the car approximately another 7 miles straight to the dealership for it is be examined. On Monday 05/20/2024 they called to tell me that I needed a new engine because the car had metal shaving in the engine. I asked the service rep how this was possible they she replied she did not know. I explained to her that I could not pay $7,800 + tax for a new engine. She asked me to wait and see what she could do. She called me back the next day 05/21/2024 to inform that she spoke with the manager and that they would be able to complete the work for $5,100 + tax. On 05/22/2024 I explained that I be picking up the car and having it towed to my house, I paid Kia Palmdale $220 for the diagnostic. My concern is that how can my car have no oil, never did any warning light come on. If the error code listed on their paperwork, they list p1326. There are many Kia cars with this problem listed as a faulty engine. Listed this the past 2 oil changes: 12/12/2023 Jiffy Lube 156,293 miles 03/28/2024 Jiffy Lube 160,692 miles 05/18/2024 car breaks down at 163,498 miles with no oil. this makes no sense. I would also like to add that ever since the car was purchased at Kia Palmdale every single maintenance was done at their location, even to the point of paying $1,059.69 for their 120,000 miles check-up on 01/31/2022. Kia Palmdale has all these records for again, there should be no reason the car not to give a warning and go to engine failure.

- Palmdale, CA, USA

Last year check engine light came on & It was time to get my oil change, So you know when they connect the car to that reader well it came back It was my catalytic converter And so I was like that's really expensive, check engine light ended up going off then on. Now mind you I always keep up the maintenance on this vehicle. So let's fast forward A little bit My next oil change comes around This establishment put my car on the reader again catalytic converter comes up again. I get the oil change And then 1 month later my car gives me a notice telling me I need oil I take it back to my establishment And there was no oil in there Had to get another oil change to put new oil instead of stuff and then they told me that Issues which is causing the catalytic converter to fail which is sucking up oil causing oil issues the Gentlemen informed me I can Replace my catalytic converter but This issue is still gonna happen because my motor is going bad So in other words I can replace my catalytic converter And later on down the line I'm gonna have to replace it again because of the motor now this does pose risk to my family because I put myself my grandchildren my children in this vehicle We could be driving back from vacation or what have you and stall in the middle of nowhere because the motor quit on us or the oil runs low causing Engine trouble Which is not acceptable. So wondering Why isn't there a recall Or 1 that I'm aware of Then I looked this stuff up and there's a lot of people with the same issue as myself

- Apache Junction, AZ, USA

On 3/22/24, my 2017 Kia Soul started making a backfiring noises while I was on the interstate. Then I heard a loud noise and the car starting losing speed and finally just quit after about a 1/4 of a mile. I had to have car towed to repair shop. I called for roadside assistance from AAA. (They couldn-??t, of course, get the car started). Mechanic said motor seized and now has to be replaced. I-??ve always kept up with oil changes on time. The car had never used or leaked oil since I-??ve owned since August 2017. There were no warning lamps on before the car died. I was at high risk during this incident in heavy interstate traffic, barely able to get off the interstate to the median before it shut down. Never had issues or repairs before this. Car has 106,000 miles. Motors should last way beyond this. Mechanic stated that he-??s worked on several Kia souls where motor seized up like this. I have tow receipt from this date. I had to purchase a short block motor and cylinder head from Kia. Took the new motor to the owner/mechanic at repair shop. I-??m still waiting on this motor change out to be completed. I-??ve had to get rental vehicles and ask for rides for over 5 weeks now. This has been a monumental hardship on me, my family and friends. Vehicle rentals run about $100 per day. I-??ve had to spend $1,000 on car rentals when I wasn-??t able to borrow a car or get a ride.

- Chattanooga, TN, USA

The Kia has been using oil sind 78000 miles I've been going to dealership now going on 2 years for issues with the engine. Feb 2024 they put a catalytic converter on. On [XXX] I called told them check engine light was flashing and was rattling and running rough Nick Sheets told me to bring it back on Saturday the [XXX] at 10:00 am. On way to bring it in on the highway [XXX] bypass the car quit and there was a tractor trailer behind me blowing his horn and throwing his hands up air but I couldn't do anything. I turned my emergency flashes on and tried to motion for people to go around me. My friend came and helped me get car off road until wrecker came to tow it to the dealership. Upon arrival they did a combustion test or whatever and said engine was blown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Archdale , NC, USA

Engine failed - active codes P0300 and P0303 Cylinder 3 spark plug coated in oil. Only had 10PSI of cylinder PSI. Russ Darrow Waukesha Kia - Wisconsin concluded that a new engine is needed, quoted $9,000. Kia declined to cover the cost, the codes above aren't covered by engine warranty. Before the engine failure, I reported an unusual oil consumption for the vehicle. I researched and found many other 2017 Kia Soul owners who experienced the same incident (engine failure). I believe Kia needs to be held accountable for this engine scam. It's not isolated incidents.

- Waukesha , WI, USA

Car has been giving me problems using oil going on 3 years. The Kia dealership keeps having me do different test and repair different stuff. Finally on Saturday March 16,2023 the car broke down right off exit of highway at the light. I was so scared and frustrated people were blowing horn. A man helped me after about 30 minutes get car off road onto shoulder. Had to have it towed to Kia. The did test yet again told me engine is shot. Now waiting approval for a new engine from Kia. This whole time I always check for recalls and stuff on this car but nothing ever shows up. But clearly there is a problem. I bought this car brand new. I have tried all this time with the dealership to make it right I even reported to y'all once before and started a case with Kia corporate. I am at my wits end.

- Archdale , NC, USA

I am reporting the problem with the starters used in the Kia Soul. My starter went out with no warning. My vehicle had less than 25,000 mi. This occurrence happened 1 yr ago. January of 2023. The temp outside was a blistering 13?below 0. I was stumped by this occurrence. After searching the web for answers- I found myself viewing Utube videos for the problem I was experiencing. I found several about the symptoms, sounds and the behavior of the dash lights that verified the fact That my STARTER has gone out. Upon arrival at Dealership garage, I was told "the manufacturer is aware of the problems with these specific starters but are not willing to do anything about it because of cost" I feel this is a true safety issue. Being January in MN winter, the temperature can be very devastating. I contacted Roadside assistance (their headquarters being in Florida) Stated I needed to stay with my Vehicle for assistance. Finally after 2 days- a tow truck showed up and towed it the Whole 2 miles to the nearest Dealership garage. I can't imagine what could have occurred if I had been further from home with my vulnerable mother or very young Grandkids. This did take place last year, but with further a due I was encouraged to file a complaint about this experience. Hoping enough complaints will inspire an investigation, so others will not have to experience this problem or have this unsafe occurance happen to them or their loved ones.

- West St Paul, MN, USA

Burning oil in 1,000 miles blowing blue smoke out exhaust

- Tarentum, PA, USA

Had oil changed and noticed car was stalling. Went to get car checked out and there was no oil. Replaced oil and car still had the same issue. Was notified that there was an issue with these cars and burning oil. Engine was replaced but car still has issues.

- Miami , FL, USA

The car gave no warning, no lights or anything to tell me that there was something wrong with the engine. The engine started to knock very loud while I was driving on the freeway and completely failed. The car could have caught on fire or blew up while I was driving it or I could have gotten into a very bad accident. As soon as I had heard the knocking I immediately pulled over on the freeway dangerously while cars were speeding by me. There was no warning and the car was driving completely fine. I also saw that there was a recall for other years for the kia soul that had the same engine failures that mine had except that my car did not have a recall.

- Costa Mesa, CA, USA

Engine blew

- Ojai, CA, USA

Dear Officer, I'm writing to report the powertrain and engine issue on my Green Kia Soul 2017 with a 1.6L engine. The engine misfired when I was driving on Interstate 26 with my whole family (including my wife, mom, and 4-year-old daughter). The speed was down first with no signal and then the car started to shake strongly. It was extremely dangerous as it would very likely have made a collision from the back. I was so scared after that. I couldn't imagine the consequences if the car crashed due to a sudden engine misfire on the interstate. Thank Goodness, we are blessed as there was an exit that led us to get off the interstate. After towing the car to the dealer for a full inspection, I was told to pay at least $6,600 to buy a new engine to fix this issue without a warranty. I do need your help on the engine issue. More importantly, I hope no more similar safety events happening to other drivers and their families. I greatly appreciate your immediate attention and response. Thank you very much. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Columbia, SC, USA

Engine threw a rod

- Poulsbo, WI, USA

My Kias engine had been burning oil i learned at an oil change. I was informed the engine was burning a lot of oil and i had to replace it myself.. i then decided to do an oil consumption and engine test. Kia dealership checked my engine said it looked great but i was burning more than a quart of oil every thousand miles so i had to add it but that it was fine. 1.5 week later while i was driving my car began to violently shake on the highway and my engine light went on. I panicked in morning rush hour traffic and my engine sounded like it exploded. I had to tow it to Kia where they told me the entire engine needed to be replaced and there were multiple holes in the valves. I just bought this car in 2019.. less than 100,000 miles on this car this should NOT happen. This is wildly unsafe i could have killed someone-??s or myself on the freeway that morning. Why is this happening and why is my engine not apart of the recall? It should not have exploded out of no where especially when i just added oil the Sunday before this happened. There is something wrong with the engine even though Kia told me it was just fine.

- Murfreesboro , TN, USA

My vehicle check engine came on and it went into limp mode, and I was unable to accelerate over 60mph on my trip from Greensboro, NC to Wilmington, NC. I drove the entire 200 miles in the right lane with my flashers on. To have it towed would have cost me over $600, so I decided to drive. This was the third time this has happened to this vehicle in the past 12 months and each time Coastal Kia said it was fixed and it wasn't. They told me that the code that kept coming up was a knock sensor, but they told me that whatever was causing the knock sensor code was not covered under warranty. They refused to tell me what was causing the knock sensor code because they said that it would cost me too much money. They told me that the rod bearing test was negative, but they would not tell me what the actual problem was. Since they couldn't fix the problem, they did not charge me for labor, but they did make me pay the $1200 for the car rental. I immediately traded the vehicle in for a Honda Fit. Honda gave me $4500 for a trade in on my Kia Soul which, in my opinion, was worth at least $8000. I know that there was a class action suit against Kia that included my Kia Soul. I was hoping to get at least partial reimbursement for the financial loss of having to trade in my vehicle for less than what it was worth and for having to pay the full cost of the rental vehicle. The whole situation just seemed like some type of cover up, like they new what the problem was, but didn't want to make it public for some reason. Please see attached files. Thank You! [XXX] PS: your website would not allow me to upload a copy of the Kia invoice. Please tell me how I can submit the invoice to you by sending me an email to [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Wilmington, NC, USA

Car burns through oil like no other. I won-??t even be half way through my 3000 miles and with no warning the car will be low on oil and stalling in the middle of Turning. Usually when turning left. Mechanic says there isn-??t an issue. But no car should be made to burn oil excessively. I can-??t even make it the regular 3000 miles. Engine light has come on multiple times. Now replorting catalytic converter issue assuming that-??s related to the excessive rate of oil burning.

- Toledo, OH, USA