While driving on June 30, 2025, the engine gave a loud clunking noise, shuttered and shut down. I was able to pull over to the side of the road safely and not impede traffic, however this happened on a public roadway and had the potential of causing different results. I had no warning lights on the dash, no check engine lights came on, no LOW OIl light and/or no other warning signals appeared. I was able to restart the vehicle and it shuttered but was able to drive it at a low reduced speed to get it into a more safer place. The vehicle was towed to the dealership the following morning. The dealership was able to inspect the vehicle and confirmed it was a total engine failure. The dealership has done all the service maintenance since the date of purchase as a new car, with the exception of 3 oil changes throughout the past 8 years. The documentation show all maintenance was done in an approved licensed facility and in the prefered time frames requested by the manufacture. The vehicle has a 150,000 mi warranty and at the time of the incident the mileage was 74,000. Kia is denying the claim and is refusing to replace the engine. I am uncertain of the next steps to take at this point, referring to the Attorney General in my state for advise for product liability claim to hold the manufacture responsible for it's defective engine which has been an issue for this make and model.

- Vancouver, WA, USA

I was driving and all a sudden my engine light came on and the car started like stuttering with no power very scarey. The mechanic said the 3 power train warranties on my car would not fix he said I need a new engine and I still owe like 12000 ugg.

- Diamond Springs, CA, USA

The contact owns a 2017 Kia Soul. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle. The contact also became aware of excessive oil consumption. No warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to the costs. The contact related the failure to an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- New Kensington, PA, USA

The contact owns a 2017 Kia Soul. The contact stated that while driving approximately 25 MPH, the vehicle experienced a loss of automotive power. No warning light was illuminated. The contact stated that after an independent mechanic started the vehicle, there was an abnormal knocking sound coming from the vehicle. The vehicle was towed to a local dealer, where it was deemed unrepairable due to insufficient engine oil records. The contact stated that the failure was related to an undisclosed recall. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

- Englewood, CO, USA

The issue involves the engine-??s piston rings, which appear to be malfunctioning and causing excessive oil consumption. This has led to oil entering the combustion chamber and likely damaging the catalytic converter. The engine began consuming oil rapidly between oil changes -?" far more than normal -?" and has since developed engine knocking and performance issues. These symptoms are consistent with piston ring failure in other 2017 Kia Soul models that have been recalled, though my VIN is not currently included. -?? Component or system that failed: The likely failure is with the piston rings, which are allowing oil to burn inside the engine. This has begun to impact the catalytic converter as well. All parts remain installed and are available for inspection upon request. -?? Safety risks: This situation puts my safety and the safety of others at risk, as the engine could seize or stall unexpectedly due to low oil levels or catalytic converter failure. Excessive oil burning also increases the risk of internal engine fire and significantly affects emissions. -?? Has it been reproduced or confirmed" Yes. The issue has been confirmed by an independent mechanic, who documented abnormal oil loss, engine knocking, and suspected damage to the emissions system. -?? Has it been inspected by others" The vehicle has not been inspected by Kia, law enforcement, or insurance, but has been examined by a certified independent technician who suspects piston ring failure. -?? Warning lamps or symptoms: Yes. The check engine light came on, and engine performance began to decline. I also noticed knocking sounds and sluggish acceleration. These symptoms started a few months ago and progressively worsened. The oil was being consumed rapidly even though no visible leaks were found. -?? Assessment of incident and cause: Based on mechanic feedback and my experience, this appears to be a case of premature piston ring failure, which is causing oil to burn internally and is likely leading to catalytic damage.

- Turlock, CA, USA

The contact called on behalf of her neighbor who owns a 2017 Kia Soul. The contact stated that the vehicle failed to start. A mobile independent mechanic replaced the starter. The contact stated while the neighbor was driving at an undisclosed speed, the vehicle stalled. The driver was unable to pull over to the side of the road. The driver was able to push the vehicle to the side of the road with the assistance of bystanders. The vehicle was pushed to a business place parking lot, where the mobile mechanic diagnosed that the engine had failed. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 65,000.

- Amarillo, TX, USA

My 2017 Kia Soul (VIN: [XXX] ) is experiencing piston ring failure, which has led to excessive oil consumption and the failure of my catalytic converter. The engine is a 2.0L Nu MPI-?"the same engine type covered under Kia recalls SC176 and SC200-?"but my VIN is currently excluded. This is a known manufacturing defect that causes oil to enter the combustion chamber, damaging the catalytic converter and violating emissions standards. The repair costs are unaffordable for my family, and Kia refuses to cover them despite California-??s extended emissions warranty and identical symptoms to covered vehicles. Many other owners of 2017 Kia Souls with the same engine are also reporting these issues. I am requesting that NHTSA expand the recall to include my VIN and investigate Kia-??s exclusion of affected vehicles with the same engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Turlock, CA, USA

Engine is running very rough. At a low idle, the engine turns off. Today the car turned off 11 times. A diagnostic reading shows all four cylinders misfiring.

- Hollywood , FL, USA

- Engine failure/seizure with rod bearing failure! Yes, vehicle is available for inspection upon request. - Myself and my wife were driving through a busy intersection light when the engine failed and went into limp mode (Engine Control System) causing an abrupt stop in the middle of the intersection which forced multiple cars to have to slow down and break to not hit us. My wife is pregnant and a recent brain cancer survivor and this put all of our lives at risk! - Yes the problem has been confirmed by the Kia dealer with a full diagnostic inspection and confirmed reports of engine rod bearing failure. This is a known defect with this Kia engine. The car has never had any issues before and has always had regular maintenance and all software/recall updates applied in a timely manner! The car has never had any oil leaks, or leaks or issues of any kind until this day when the engine suddenly failed! All reports for maintenance history and recall updates are available. Many report this same issue online at around 100k mile range. My 2017 Kia Soul is at 108k miles. Metal shavings were found in the oil when the diagnostics were performed to further confirm this known reported engine defect. The oil was low but had never been low before and the oil or check engine light never have come on previously or leading up to this engine failure. - The vehicle and/or engine has been inspected by Kia the manufacturer/dealer. The dealer confirmed this is due to the known engine defect where a recall software update was issued and applied and is widely reported online by other owners. Police, and insurance have not inspected it because there was no accident and they do not cover engine failure/seizure. - As stated there were no warning lamps, messages, or other symptoms such as oil or check engine light ever in the history of the car or leading up to this failure. Just before the engine failed it began to make a slight knocking sound from the engine as widely known with this defect.

- Draper, UT, USA

Vehicle shut off on the highway and engine no seized however oil change was recently completed

- Gastonia, NC, USA

Car stalls when at a stop. Restart ignition stalls again when placed into drive and accelerator is pressed. Restart, brake pedal and accelerator pressed at same time, while put into gear, and then it will move. The oil light and battery light comes on when it stalls.

- Smyrna, TN, USA

After driving about 2,000 miles after an oil change, the oil warning light comes on. This happens regardless of whether I use 3,000-mile or 5,000-mile oil. When I check the oil, it is completely gone. This issue started about a year ago, and now I always carry extra oil because I am worried. My car has a 2016-manufactured engine, but since it is a 2017 model, the dealership says it is not eligible for a recall and refuses to repair it. They told me that if I want a detailed inspection, I would have to pay for the inspection and repairs myself, even if it is an engine defect. I don-??t know what to do. Please help me!

- Wilmington, NC, USA

I purchased my car new from the dealer in August of 2017; at 40,000 I started having an excessive oil consumption issue. I took it repeatedly to the dealer for remedy under the warranty. They examined and performed services that failed to remedy the issue. From my research I learned that this problem arises from faulty piston rings and valves. I continued to take the vehicle to the dealer, and their response was that oil consumption on my vehicle was within their specifications. Currently my vehicles has 103867 miles and the KIA warranty has expired. The engine burns 1 quart of oil every 300 miles. Prior to expiration of the warranty I filed a warranty claim with Consumer Assistance and the matter was referred to Mediation and Arbitration, and the arbitrator declined my demand for replacement of the engine. This morning I noticed an article on the WEB that KiA vehicles (including Souls) were being recalled to prevent engine fires from faulty piston rings. This prompted me to get my complaint on file.

- Norwalk, CA, USA

My husband was travelling down the highway in our car with my [XXX] in the back seat. Suddenly the motor seized up and the car started the rattle. The car came to a stop. We had the car towed to a Kia dealership and was told that the engine had seized up and would need to be replaced. I also found out about a known issue with Kia engines. I had never heard about it. We are the second owner and weren't notified that there was an issue. They are claiming that they don't have to fix the car because we hadn't had a knock sensor repaired. I don't know how we were supposed to know about it. Because it wasn't actually a recall, I couldn't even look it up. Even though the error is Kia's, they refuse to fix the car. There were no warning lights before this incident. The car was fine and then suddenly shut down on the interstate. It's a miracle, we weren't killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- North Little Rock, AR, USA

The contact owns a 2017 Kia Soul. The contact stated that the check engine warning light was illuminated on the instrument panel soon after an oil change. Additionally, the contact stated that there was oil accumulating around the exhaust pipe. Upon inspection of the engine, the contact discovered that oil was leaking from the piston rings. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 102,000.

- Largo, FL, USA

The crank shaft failed and is costing me 2800 to repair it.

- San Antonio, TX, USA

09/06/2024 my Kia Soul engine broke down towed to a mechanic shop and determined it needed a new engine, due to a recall that was issued before my ownership of the vehicle. Kia declines doing the engine replacement under the 150,000 warranty, due to the recall never being taken care of. Spoke to the dealer I bought the vehicle from and at the time of purchase they had no record of a recall being present on the vehicle. Attached is vehicles carfax and dates of incidents.

- Spanish Fork, UT, USA

The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.

- Houston , TX, USA

Hi Nikki - This vehicle has an engine issue as of [XXX] when my car broken down on the road. The engine sputtered and the car was inoperable. I was told to call the Wynn-??s Extended Warranty, however it was late and there was no one available to answer the call. So then my car was taken by AAA to their repair facility where they diagnosed the vehicle with needing a new engine. At that point, they called in to make sure the engine was covered by Wynn-??s and they were told to have it towed to Kia as the car is below 100,000 miles and should be covered by them. Kia the performed a diagnosis and told me the engine needed to be replaced today on 10/7. They informed me the car would not be covered due to the car-??s two engine recalls that were not performed on the vehicle prior to my possession of the vehicle. Wynn-??s also stated the car would not be covered by them as this is a manfacturer-??s issue and they should cover it. Kia cannot cover it due to the open engine recalls. I was not informed of these recalls when I bought the car three months ago and the car currently sits close to 87000 miles with a total of four open recalls according to Kia. There have been over 20 calls made to both Kia and Wynn-??s and Wynn-??s will not allow us to talk to their Claims department as we are not a repair facility. There is a current $13,000 bill for a new engine at Kia and they are saying it is my responsibility. I have a voice recording between the Kia service advisor and the wynns warranty rep. Please advise who & when this is covered as this has played a huge part of stress, lack of transportation, and overall my life without a vehicle. I-??m very inconvenienced as a result of this. Please see all paperwork attached (contract and Kia paperwork) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lake Worth , FL, USA

I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA-??s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn-??t have the P0420 catalyst and O2 sensor listed. -?"-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I-??m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally -??if I can bring KIA a code of the engine light-??(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.

- Kempner, TX, USA