10.0

really awful
Crashes / Fires:
1 / 11
Injuries / Deaths:
3 / 0
Average Mileage:
34,500 miles

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« Read the previous 20 complaints

problem #52

Aug 152021

Soul

  • miles
Engine blew while driving down the highway, gave no indication anything was wrong.

- Eustace, TX, USA

problem #51

Jul 272021

Soul

  • miles
On Tuesday July 27 2021, we noticed that the oil light was flickering at idle on our 2017 Kia Soul. We called a dealership and they recommended that we have the car towed to their service department. We received confirmation that the car arrived at the dealership at 1.32 pm on Tuesday July 27 2021. We-??d like to note that our 2017 Kia Soul had approximately 20,000 miles on it at this time. The dealership ran diagnostics on car and found nothing wrong. They also drove the car and said that they saw no indication of a problem (no flickering oil light). They said that the oil looked dark and thin. We had checked the oil the day before and it looked yellow to gold in color. We were not shown any evidence that the oil was dark, only the word of the service department. We had the car serviced and then picked it up from the dealership. 10 minutes or so after picking the car up from the dealership, on Colorado Highway 58 heading west, just outside Golden, CO, there was a loud knocking noise and the check engine and oil pressure lights starting blinking. Seconds later, the car lost power, and then stalled. My husband was able to steer it to side of the highway, where we waited more than three hours for roadside assistance from Kia before having to leave the car to get somewhere safe. The outside temperatures were 90 degrees of more and our child, who was with us, is very sensitive to high temperatures. We are waiting to hear from the dealership (Kia towing somehow managed to cancel the tow order and left the car on the side of the road all night) and do not yet know the exact nature of the engine failure but the car is undriveable. The fact that the engine stalled and died on the highway, traveling at a speed of 55 mph, is incredibly dangerous and put my husband at extreme risk for an accident or the infamous Kia engine fire. All of this happened just minutes after picking up a car that we were told had no issues.

- Boudler, CO, USA

problem #50

Jul 212021

Soul

  • miles
Without warning indicators, my car lost power while I was driving it on a busy highway. I was able to coast onto an exit and a friend towed it to a safe area. I discovered there was no oil in the engine, even though I had had a recent oil change and no indicator on the car showed a problem with oil pressure, excessive heat, etc. I added oil and drove it a few feet to a secure location, but heard engine knocking. I called a mechanic, who inspected it and confirmed that a rod was thrown and the engine would need to be replaced. He is sourcing the replacement currently. This is a 2017 Kia Soul, 2.0 engine.

- Punta Gorda, FL, USA

problem #49

Jun 112021

Soul

  • miles
Beautiful morning only 72 at the time been driving for only about 15 mins. Pressed the gas and the car didn't do anything. I took my foot off and tried again this time I heard a shattering of glass" In the engine and the knocking started. I only drive it a block before I stopped and turned the vehicle off. Opened the hood checked the oil and it was empty. Nothing dripping under the car no smoke except from the area you add oil. Added oil tried again started still knocking towed It to the mechanic. I was told I have to replace or rebuild the engine. Like many I still have a loan payment and the cost of the repair is more than the cost of the note. Asked from help from insurance its not covered. Asked for help from the service department at the dealer they offered to sale me a new vehicle. Talking to an attorney now. There were no indications that there was anything wrong with the car and the engine is blown??" With correct maintenance.

- Clearwater, KS, USA

problem #48

Jun 042021

Soul

  • miles
Oil light came on and engine started knocking, then car shut off in the middle of the highway

- Saint Louis, MO, USA

problem #47

Jun 052021

Soul

  • miles
My KIA Soul did not have any warning lights on or strange sounds/issues when I began driving on the highway on 6/5/21 with my 12 year old special needs son. A short time after we entered the highway I began to notice a strange knocking sound and it felt like the car was struggling to maintain speed. Within a few seconds I started to smell a "hot" smell and immediately pulled over to the side of a two lane highway with a very small shoulder. When I pulled over the knocking became very loud and then all of the warning lights on the dash flashed on and then the car died. We were stranded on the side of the road in the middle of no where while trucks and cars flew by at high rates of speed. It was also incredibly hot and the car was not functioning to be able to roll down windows. I was able to use roadside assistance through my insurance company and it was towed to a local repair shop. I was told that the engine was blown and my engine had "thrown" internal parts. They said the engine was completely dead and needed replaced. They also stated that they have seen this issue a lot with Kia Soul's especially 2015-2017 models. In fact the owner said as soon as he heard what the car was he knew it was going to be engine failure. I am very lucky that I was able to pull over to the small shoulder before the car died or I would have been stuck in the middle of the road right after a hill and my car would have been impossible to see stopped by drivers coming over the hill before it would have been hit. This has also caused my special needs son to become extremely panicked in the car and afraid to drive with me. After a quick Google search I was able to find complaint after complaint after complaint about this issue with the 2017 Kia Soul at around 70-80,000 miles which is exactly where I am at. I know owe a great deal of money on a car that is totaled out unless I spend over $6,000 to replace the engine. Money that I do NOT have after losing my job due to Covid.

- Lawrence, KS, USA

problem #46

May 312021

Soul

  • miles
I was headed to a family BBQ on memorial day in my 2017 Kia Soul that I have had about 2 years and is a certified pre-owned vehicle and did not notice any abnormalities or sounds prior to the incident. I went to partk and noticed that my check engine light popped on but thought nothing of it as my gas cap lock was broken and so I turned off the vehicle. I want to note there was no sounds, and no over heating. That evening I went to leave and the car would not turn over and thought maybe the battery was bad, but was reminded that it was replaced one week prior. So I had it towed in the next day to a mechanic and upon initial inspection he found that the engine had siezed and locked up as well as it would not turn over. I'm pretty good about personally completing oil changes, but was sharing vehicle with my ex partner and was told that the oil came up 2 quarts short upon checking, but was told that should not be enough to make the engine seize. So the mechanic replaced the starter and upon turning over the vehicle the engine began to produce a bad knock and I was told that the engine was needing to be replaced and was going to lock up again if driven. The vehicle is at 70,000 miles so is no longer covered under the factory warranty and the extended warranty may not cover it so I'm at a lose at the moment. I find it really hard to believe that after all the research I've done on this engine problem and seeing all the people with the same situation occurring that a recall has not been issued on this year.

- Yuba City, CA, USA

problem #45

Nov 162020

Soul

  • 65,000 miles
The contact owns a 2017 Kia Soul. The contact stated while driving at various speeds, he noticed that the vehicle was consuming an excessive amount of engine oil. The contact was adding a quart of oil every 546 miles. The contact stated that the oil warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the engine needing to be replaced. The engine was flushed however, the failure recurred. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 65,000.

- Glassboro, NJ, USA

problem #44

May 242021

Soul

  • miles
Driver was on freeway when car lost acceleration. Driver pulled over at first exit when the dash flashed various lights and shut down. Driver attempted to start the car but was unable to do so -- there was smoking from the engine so Driver had the vehicle towed to shop. It was determined that the engine failed catastrophically and would require an engine replacement.

- Bellingham, WA, USA

problem #43

May 222021

Soul

  • miles
Without any warning, there began a clunking sound coming from under the hood of my vehicle while I operated it on the highway at highway speeds. All of a sudden, the car could not accelerate or maintain speed, and began losing speed quickly. I was lucky there was no one behind me, because the car slowed down so rapidly I almost didn-??t make it to the brake down lane. My car was brought to my mechanic and it was diagnosed with a broken rod, even though there has been detailed and documented maintenance preformed in the vehicle. My mechanic said that there is no reason for the piston to have broken like that especially when there was no operator negligence.

- Manchester, NH, USA

problem #42

May 192021

Soul

  • miles
A couple hours after getting an oil change the engine started knocking. It got so bad we couldn-??t continue to safely drive it, even to get it back to the service station. Had it towed to repair shop and they have said there is a bearing rod that is messed up in the engine. There was not an accident or fire only because we stopped driving before things could get worse. Although the 2017 Kia Soul does not have any recalls it uses some of the same parts of other models that have been recalled. I have also been told this is a common issue for this model. I don-??t have an estimate yet as the repair shop is still working on that. I don-??t remember exact mileage and can-??t check because car is at shop.

- Clarksville , TN, USA

problem #41

Sep 182020

Soul

  • 79,477 miles
Got in my car September 2020 and heard knocking under hood. Drive it to the penzoil less than 15 minutes away and I knock got faster and louder. Penzoil told me park it and tow to nearest Kia. Extremely disheartening I'm 23 Y/O single mother. Now with a broken car. 16000 in debt for a year and half worth of driving less than 80000 on odometer jeeeshhh Kia. Hopefully we get recall soon

- Detroit, MI, USA

problem #40

Mar 032021

Soul

  • 90,000 miles
Yes ive been experienceing a strong gas smell when idle and a fast not normal oil consumption and problems withe the elctric system

- Palmetto, GA, USA

problem #39

Apr 192021

Soul

  • 82,509 miles
Oil light came on, checked oil and it was low. Added oil. The next day the car loss complete power and stalled on the side of the road. Engine made a loud sound and stopped. Had the vehicle towed to our dealer and was told the lower part of the engine blowed at 82,509 miles. Regular maintenance was done at a dealership in our town. Extended warranty that was purchased had went out 1000 miles back and now we are told the regular power train warranty doesn't cover because we were the 2nd owner. We were told about $9000 to fix the car. I have contacted Kia and because they dont have any issues with this VIN# they can't help. Even though when you google engine problems with this year there are plenty of complaint all over the internet. If these cars are giving so much trouble, why isn't there something they can do. I work with 2 people that own Kia's of other models and had the same problem and their motor was replace free of charge. I need help, please. We front have the money to replace the motor and my daughter still owes over $9000 on this car.

- Maplesville, AL, USA

problem #38

Mar 082020

Soul

  • 87,000 miles
We was driving on the interstate the engine light started flashing and the engine started knocking then leaking oil

- Holt, FL, USA

problem #37

Apr 102021

Soul

  • 60,000 miles
My Kia was driving normally until I stopped at a red light at a busy intersection. When the light turned green, without warning, the oil and battery light simultaneously came on and the car stalled. I eventually was able to get the car to move; however the car would not accelerate and a horrible knocking noise was coming from the driver's side. My vehicle travelled another 100 feet before shutting off again. No check engine light present. I had it towed to stokes Kia in goose creek SC, where I was informed that my engine threw a rod, and would cost nearly $8,000 to replace. I've had my Kia for less than a year, and conveniently enough, my warranty just expired by a few hundred miles, and I still owe $9,000 on the loan I took out for the car. It is outrageous this vehicle hasn't been recalled yet; it's only a matter of time before someone become a fatality while driving down a highway when their engine crashes on them.

- Goose Greek, SC, USA

problem #36

Apr 012021

Soul

  • 92,000 miles
Engine failure due to same issue the 2016 Soul has a recall for. Traveling on highway with a sudden loss of acceleration followed by power steering loss. Was able to get off highway but it took pressing hard on brakes and pulling E-brake to get the vehicle stopped. Service center says it's the same problem found in 2016 Soul but Kia won't approve claims for 2017 Soul as they aren't officially part of recall.

- Ferris, TX, USA

problem #35

Oct 202020

Soul

  • 89,000 miles
With no warning my car completely stopped working, no engine light ever came on, my oil changes were up-to-date, and it was diagnosed with rod knock which is what everybody else on here is saying. How is there not already a recall on this year"?"

- Dallas, TX, USA

problem #34

Mar 202021

Soul

  • 72,000 miles
The car engine stopped running while traveling in traffic, steering and braking effected, quickly rolled to a stop. Engine totally and quickly lost all power. High pressure fuel pump found to have broken by Kia dealer, and replaced.

- Beaufort, SC, USA

problem #33

Mar 192021

Soul

  • 73,835 miles
So even since I have had the car it sometimes would hesitate when I would accelerate and I would sometimes feel like I was pressing the gas and getting little to no actual response from the vehicle. Then a few days ago my engine blew with no warning sign, my oil and coolant were empty even though I know all my fluids were fine. I do commute to work and I know that's harder on a vehicle but none of my other cars which have all been older models have ever given me an issue like what happened to me with this one. Seems odd if anything. When I was starting up my car leaving work it just randomly started with the noises and then the entire way home it got worse I did not drive it after that I tried everything to get it to the dealership however it had to be towed there. I noticed a bunch of fluid coming out on my parking lot when we got it moved, not sure what caused any of this or how my engine blew.

- Richmond, KY, USA

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