10.0

really awful
Crashes / Fires:
1 / 11
Injuries / Deaths:
3 / 0
Average Mileage:
36,135 miles

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« Read the previous 20 complaints

problem #36

Apr 012021

Soul

  • 92,000 miles
Engine failure due to same issue the 2016 Soul has a recall for. Traveling on highway with a sudden loss of acceleration followed by power steering loss. Was able to get off highway but it took pressing hard on brakes and pulling E-brake to get the vehicle stopped. Service center says it's the same problem found in 2016 Soul but Kia won't approve claims for 2017 Soul as they aren't officially part of recall.

- Ferris, TX, USA

problem #35

Oct 202020

Soul

  • 89,000 miles
With no warning my car completely stopped working, no engine light ever came on, my oil changes were up-to-date, and it was diagnosed with rod knock which is what everybody else on here is saying. How is there not already a recall on this year"?"

- Dallas, TX, USA

problem #34

Mar 202021

Soul

  • 72,000 miles
The car engine stopped running while traveling in traffic, steering and braking effected, quickly rolled to a stop. Engine totally and quickly lost all power. High pressure fuel pump found to have broken by Kia dealer, and replaced.

- Beaufort, SC, USA

problem #33

Mar 192021

Soul

  • 73,835 miles
So even since I have had the car it sometimes would hesitate when I would accelerate and I would sometimes feel like I was pressing the gas and getting little to no actual response from the vehicle. Then a few days ago my engine blew with no warning sign, my oil and coolant were empty even though I know all my fluids were fine. I do commute to work and I know that's harder on a vehicle but none of my other cars which have all been older models have ever given me an issue like what happened to me with this one. Seems odd if anything. When I was starting up my car leaving work it just randomly started with the noises and then the entire way home it got worse I did not drive it after that I tried everything to get it to the dealership however it had to be towed there. I noticed a bunch of fluid coming out on my parking lot when we got it moved, not sure what caused any of this or how my engine blew.

- Richmond, KY, USA

problem #32

Mar 012021

Soul

  • 49,000 miles
First drive in the mornings, there is a strong odd odor coming through the air vents.

- Texarkana, AR, USA

problem #31

Sep 262020

Soul

  • 65,000 miles
Bought a certified pre-owned 2017 Kia Soul in 2019 and 1 year after usage there was an engine failure for what it appeared to be no reason. I've read that others have experienced the same thing around 60,000 miles and conveniently enough our vehicle had 65000 miles on it at the time of the engine failure. There was a loud knocking noise and then smoke when it failed. It caused a crack to go up through the short block and luckily wasn't able to damage the valve train. I've tried contacting every Kia dealership to see if they would fix the problem but I got the sense they didn't want to deal with the costly headache, especially due to the fact I was barely outside of the warranty threshold of 60000 miles. I feel like there should be a recall on these engines especially if they is an ongoing lawsuit against other Kia models with similar problems.

- Houston, TX, USA

problem #30

Nov 282020

Soul

  • 97 miles
Got the oil changed in October. Was heading home on the highway & was going up a hill then the car started acting up. Looked back in the rear view mirror & saw smoke. Pulled over on the side of the highway to look to see what happened & oil was everywhere. Looked underneath the car after it cooled off & the was a hole in the motor. A rod shot through. The car has 97,000 miles on it. I've read other reviews about Kia Souls having recalls with the engines & if I would of known that we wouldn't of bought a Kia Soul because our dealer doesn't want to help us fix it.

- Altus, OK, USA

problem #29

Jan 132021

Soul

  • 82,000 miles
Low oil pressure indication alerted while driving. Had my vehicle towed for an evaluation. Oil was full but engine failure was detected. No warning whatsoever. No knocking or stalling of engine. Car still runs but I will not drive the vehicle in fear of catastrophic consequences. Now out of a car and still owe $8500 on the loan. 82,000 miles on car. Out of warranty because I'm the second owner. Kia service center reps laughed at me. Infuriating situation. Was told my options were 'fix it or don't' thanks Kia.

- Austin, TX, USA

problem #28

Jan 082021

Soul

  • 94,500 miles
It was time for my second 5000 mile oil change on an engine replaced in July 2020. I go in, and they tell me I need a diagnostic due to oil all over the under carriage. I refuse because this engine has a warranty and is 6 mos. Old. They change the oil, inject dye into it and tell me to come back in 500 miles. I go back on Tuesday and they tell me the crankshaft sensor is dry rotted and leaking oil and it will be $400. Why was it not changed" I still to this day have never had a check engine light or low oil light come on. Why won't Kia stand behind their products? why won't you do something about it"

- Dillsboro, IN, USA

problem #27

Dec 142020

Soul

  • 97,528 miles
When cranking my vehicle on Monday evening, 12/14, approximately 40 degrees outside, I noticed a noise after initial startup that sounds like when you put a card or a soda can on the tire of your bike. The noise didn't continue so I drove it home, approximately 17 miles from where it was parked initially. I didn't hear it on the drive home, until I rolled down my window slightly as I came to a stop light, and it was making the same ticking noise, but much louder, and especially when I began to accelerate. I immediately called my fiance, and when I pulled into the driveway he immediately requested I turn off the vehicle. Pulled the oil stick, and noted that it was almost bone dry. Which is crazy because we perform routine maintenance on my car, as it's the daily driver for my 7 year old and myself. The last oil change was roughly end of September. He put oil in it, and hoped it would stop the noise, but it didn't. after having it evaluated, we're told it will need a new motor. I called Kia, and even though the previous year models 2012-16 all have these same exact issues, they will not fix the motor, since there isn't a recall issued for my year model yet. This is so concerning, as my car is only 3 years old, and it has been taken such good care of.

- Timpson, TX, USA

problem #26

Dec 042020

Soul

  • 92,000 miles
I was told the clicking sound in the engine was normal for my car. I brought it in 1 yr and 9 months later because mechanic said it is not normal. They diagnosed my car, said I needed a whole new engine

- Gilmanton Iw, NH, USA

problem #25

Dec 072020

Soul

  • 74,000 miles
While driving I hear a popping sound -- thinking that I rolled over something with my tire but that's not it then my car starts smoking in the front and my windshield gets fogged up I use the defroster to try to clear my window but the smoke keeps coming up from the front. This happens anytime driving, parking, highway, city streets or just sitting at a light and I park in the garage I don't park on the street. This has happened on numerous occasions I already had the purge valve replaced.

- Belmont, NC, USA

problem #24

Oct 142020

Soul

  • 120,000 miles
The contact owns a 2017 Kia Soul. The contact stated that the engine vibrated, abnormally, misfired while idling due to a loss of compression and combustion. The contact performed a diagnostic test on the vehicle and retrieved trouble code: P0242 (catalyst low efficiency below efficiency). The vehicle was taken to Kia of East syracuse (6717 manilus center road, East syracuse, NY 13057, (315)701-5898) to be diagnosed. The contact was informed that there was loss of compression on cylinder #3. the vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 19V120000 (engine and engine cooling). The approximate failure mileage was 120,000.

- Glen Falls, NY, USA

problem #23

Oct 232020

Soul

  • 113,000 miles
While at work, driving, and in acceleration, the engine would start knocking. On my way home, the knocking got louder. Half way home, the engine stalled out on a major highway and I had to coast the vehicle through en exit ramp to stop on a service road. Fluid was found leaking from under the vehicle. Having put the vehicle in a service shop, the mechanic advised that the rod blew a hole straight through the engine block. Said it was more likely from the engine overheating, but would not be officially certain. Mechanic later pulled me aside and informed me that Kia had been having major problems with their engines blowing. He also advised me there was a recall situation going on, but couldn't be certain whether my vehicle was or would be included in that.

- Houston, TX, USA

problem #22

Oct 112020

Soul

  • 68,000 miles
My son bought a 2017 Kia Soul less than a year ago with about 57,000 miles. On Tuesday Oct 11, 2020 the car kept stalling when driving and then wouldn't start. Also, the oil pressure light kept flashing so he checked the oil. He had the oil previously changed on Aug 29, 2020. The dipstick came up empty. He added oil and when he drove it to Firestone auto repair shop, the oil light flashed every time the car stopped at a light. Firestone first said nothing was wrong. He left there only to find it doing the same thing. It stalled when he was making a turn onto a busy road. He took it back to Firestone where the diagnostic finally said it was a bad oil pump. They suggested to him to take it to Kia because it would need a new engine. Ford/Kia said the engine is blown and it is not under warranty because he is the second owner. The warranty for the second owner ends at 60,000 miles and this car now has 68,000 miles.

- Bolingbrook, IL, USA

problem #21

Oct 052020

Soul

  • 19,990 miles
My car feels like it steers sideways down the road, it bounces, hard to control, it loses power in 3rd gear, the brakes don't work well at all, engine pings loudly constantly.I took my car to carfax in modesto California whom I purchased from and they couldn't find anything wrong, th S ir lieing, living, car was wrecked and painted over, its full of over spray, the car is dangerous to drive, I want it replaced with a new kiasoul

- Stockton, CA, USA

problem #20

Jul 312020

Soul

  • 100,000 miles
My 2017 Kia showed no signs of problems until I was driving to store on state road 9 going 40 mph and while in drive in died out on me. I turned the key over a few times. It finally caught and started. I continued home and it did this again. Only the oil light came on. I got it started and moved off the road and had it towed to my mothers. When I tried to start it again it wouldnt start. My step father looked at it and the piston had flown it to the spark plug. And I was told my moter was blown.

- Kendallville, IN, USA

problem #19

Jul 012020

Soul

  • 80,000 miles
Vehicle has only 75K miles on it motor spun a barring on bottom it done all the the things on the last motor recall but was on diffrent model contacted dealer an showed it was the same motor an nothing has happen want honor warnty or anything an im not the first person have talked to severy an they contacted Kia dealer ships prior to an they get the same thing only thing vehicle done was say low oil pressure light came on but no check engine light motor was knocking very bad an knock motor sensor never came on either ive hooked code reader up to it my self nothing now the car is about to hit my credit due to faulty motor

- Pikeville, NC, USA

problem #18

Jul 222020

Soul

  • 48,000 miles
The contact owns a 2017 Kia Soul. The contact stated that while driving approximately 65 mph, the engine jerked and shutoff. The vehicle failed to restart after pulling over to the side of the roadway. The check engine warning light was illuminated. The vehicle was towed to the matt castrucci Kia dealer located at 3013 mall park dr, dayton, oh 45459, where it was diagnosed that the engine needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000.

- Springboro, OH, USA

problem #17

Jul 262020

Soul

  • 105,654 miles
Something is knocking or ticking in the motor feels like under my feet of drivers floor board. Have kept regular oil changes nd it started off by spitting and sputtering when I would come to a stop to now ticking. Went to start it the next morning to go too work and it sounded awful so I didnt drive it. Now when I start it the battery light is on and check engine light is on and it will start for about 3 sec an shuts off.

- Bardstown, KY, USA

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